Brightside Insurance Services FAQs
have tried on numerous occasions to get in touch, have held on the line for 20 minutes plus and then get cut off by someone at your end. Am not impressed by the customer service provided. Does anyone answer your phone calls? You need info from me!
Had the same Problem.Maybe not as long, haven't got that much time to waste.
Trying to call for the last three evenings, no one picking up!! How else can I contact you?
Really worried as still not received "validation" of my policy which started 31 March 2019. Still receiving emails asking for details which have already been sent. My calls on hold for nearly one hour then told "staff problems now being sorted". If I have accident how will I ever make contact with them? Is this a genuine insurance company? Please respond.
no answer every time I call. Will look elsewhere
it takes so long them to answer the call...i waited 1 hour before they answer
No one picking up ?!
i spent 2 hours on hold hahaha
Where is my policy document
Have u got online portal.its all in there
Does anyone actually work here? Been on hold for nearly an hour!
Been 3 months now for phone call off manager or a team leader
Am I insured to drive my daughters car on third party if I have fully comprehensive insurance with these non existing people
Not unless it specifies it in the policy. Some do.. some dont. My car insurance does, my bike doesn't. Look at the certificate
you tried to ring me yesterday so please try again asap.
any one else been ripped off by these recently ?
Yes me I had fully comprehensive insurance with them where I was able to drive any other vehicle now my renewal has come that's has been taken away I could get cheaper insurance elsewhere but I decided to stay with these because I hadn't had a problem in th past really regretting my decision now
What a nightmare holding for over an hour and still no human at the end of the call.
I managed to speak with them yesterday, but found that the representative I spoke with was undertrained and a waste of time.
I was waiting 2 hrs count yourself lucky
How do I find out how many no years claim discount I have on my policy. I reported and accident in july 21
No need to found out, you don't get all your no claims
Does 3rd party fire and theft cover windscreens
TPFT covers exactly that, third party damage, fire and theft, so it will probably not cover your windscreen. Take a look at your schedule, it should tell you what's included.
Have a van insured with them do they do muiltie cars insurance
Can't t see why would't.
How ever their renewal quote for me was very very high.
I cancelled my car insurance with Bright side, and the years payment has been taken out of my account. How do I get it refunded?
Can I cancel my insurance policy
Dodgy company have been taking my money for a policy I cancelled in 2017! No refund as according to them I need to prove what I did with the car after I cancelled them!
That's why I pay my premium upfront. No direct debit
The company has charge me twice for the same thing now they won't refund me.
Started asking me prove of the transition. What prove?
There's all information on the system, even all my details probably you got the prove also.
They maybe mean a copy of your bank statement showing said transactions
Are they still trading,keep calling but no answer?????
Online then someone should phone you pretty quick
Iv been trying to call these 2 days now nobody picks up the phone what's the point in having insurance with you I may as well look else where
I phoned at 12.30 today. Took 10mins to get through. Hold music not great tbh.
How can I find out if I've got breakdown cover with my insurance company
You would of had to of selected which level of breakdown cover you wanted
No one answers the phone on any of the menu options. Now trying to cancel my policy but can't !
Do it online phone number goes straight through.
Been trying to call you for the last 3 days now,different times everyday,how else can o contact you,have you only got one person on the phone or have you gone on holiday?
no one answers to the numbers they give and no one replies to their emails . when they finaly do, they are useless and string things along as long as possible and do not deal with anything - stay well clear.
Who are brightside insurance brokers
Can I add another van to my policy
I did have a message saying ( URGENT) reply needed.
Not the sort of message you like to get when the policy started that day.
Then recieved a letter saying insurance cancelled , all very alarming as the query they had was resolved two days earlier.
(Translated by Google) How do I claim the bonus?
(Original)
Cum obtin clame bonusul
how do I speak to someone at Brightside? I've just waited for 40 minutes with no answer. Why is my insurance being cancelled??
Am I covered to drive other vehicles
Been trying to contact you, was on hold for just over an hour, requested a call back heard nothing. You say you are cancelling my insurance how can I resolve this if you don't answer your phones.