Budget Insurance FAQs
how long do a client from you guys get feedback about his car as now its +-9 days not knowing about car and really i feel being not taken seriously
They have terrible service!
Service is pathetic, still have to keep phoning following up on my claim, they even tried to rob me saying they will pay less than suppose to ,had I not known my story they would actually had robbed me iwyze service is just a mess all the departmen
Budget insurance is taking advantage of people, how do you tell me I am not covered for December while my premium was deducted month end.
Hi Xola, we are sorry to hear this. Please provide us with your policy number so we can look into your matter. ^NH
How long does it take for a claim to be successful because is being 2 weeks now still no response amd whenever i call them I'm being told that a consultant will phone back but they never..I want my ca back????
That is concerning to hear and we would like to apologize for the service and experience. please provide us with the policy holders policy/ID and contact number. ^RM
How long does it take for a cell phone claim to be successful because is being 6 weeks now still no response and whenever i call them I'm being told that Michelle consultant will phone back but they never..
This is very disappointing
6 weeks is very long for a response. I would call back to the customer services department and request to speak to a manager as a first point of escalation. If you have your claim reference number that will help, also the dates, times and persons names you have spoken to. Keep following up until sorted. Escalate further if required. You can also approach the Ombudsman for insurance services.
How long budget could open a claim. Since from from Friday 29 October trying to open claim with budget till the 4th November 2021 the claim is not opened. I'm still waiting for a manager to assign someone to open a claim.
That is concerning to hear and we would like to apologize for the service and experience. please provide us with the policy holders policy/ID and contact number. ^RM
Are you guys Budget insurence works with so called BSURE AFRICA?
I don't have any idea with that one ok.if I knew something about it I would tell you about it but am not so sure if they do because me am not working at Budget insurance ok
What can I do if budget insurance investigator was not fair to my case and concluded my case base on his thoughts because he was not willing to listen to me. Your prompt response will be highly appreciated
We would like to assist you please provide us with the policy holders policy/ID and contact number. ^RM
How long do you have to hold to speak to a supervisor on a 3rd party claim after waiting more than 3 weeks for an answer? Forever.
Don't bother trying, back to call pool you go till you run out of airtime.
Hi Trenton,We would like to assist you please provide us with the policy holders policy/ID and contact number. ^RM
Where can I go for a vehicle inspection as I'm failing to upload the required or necessary documents online....
Hi there, please send us your policy details, we'll arrange for our team to contact you and assist. ^NH
would like to cancel my insurance
Goodluck getting this canceled
Car hire added. How do i go about getting a hire car
You get a car hire
When your car has been in an accident and it's been sent for repairs
hello, I would like to know if the comprehensive cover amount does it decrease monthly or it remains constant
I know that you get a percentage if you haven't claimed for 2 years. Dial direct had an app that monitored your driving and speed and would reimburse you decreasing the premium but I had network issues so that app didn't work for me.
How to reduce my premiums
Hi Happy, please contact our service team on 0861 60 01 20 for assistance. ^NH
What time does your call center open?
Monday - Friday 08h00 - 17h00
Saturday 08h00 - 13h00
Sunday Closed
Public Holidays Closed
I've been paying my car insurance for the past year. now i want to cancel because i am no longer working and i can't afford to pay anymore.
Is there any way that i can get refunded the money that ive already pay?
Regards
Hi Jerry, please contact our service team on 0861 60 01 20 to discuss. ^NH
What happens if I reverse my debit order for budget insurance? They have deducted from my account before the actual payment date
Hi Zen, please send us your policy details so we can look into this. ^NH
Are you guys really serious about all the negativity of Budget Car Insurance...I was in the process of calling them for a free quote but after what I am reading I am declining my contemplation...
If you are not getting any joy from the consultant you are working with, then you should really demand to speak to their manager.
There is no excuse for poor service. If they were happy enough to take your premium every month then they should be just as happy to pay your claim.
As for the assessor or whoever it is they can't get hold of... They must get hold of a different one. Their operational problems are not your problem. Don't just settle for bad service or excuses.
Can I switch my debit order to a TYME Bank account?
Hi Sipho, Please contact us on our customer service number for further assistance: 0861 60 01 20 ^RM
How do I cancel my insurance with budget insurance?
Can I have budget WhatsApp number
Hi!!! I am a new client from budget , now looking and reading all these comments about the newly elected insurance. Is it wise to continue with it because I wanted to cancel other insurance forbudget for
I would like to put my budget insurance stickers on my vehicle for case of emergency. where do i collect these?
Could you tell me how long does a dispute take? Can it really take 2 week?
What's the number to lodge a claim as the number on the website says it is not in use. I am really frustrated by this, with water all over my house
what happens if i cant pay my premium for one month
how long does it take to get back your access money because its almost 2month now witout getting any feedback from you .
I am re-locating to the West Coast. My home content and one motorcycle will be in self-storage for 6 months. How does it influence and affect my policy?
I would like to know how long it takes to approve claim after I have been involved in car accident .,?