Castelan Group Contact Infomation

Pointless sofa insurer in my experience. Seems to think up any excuse to get out of accepting a claim. Leather on my sofa started to split through no fault of our own and apparently that means we aren’t covered because we didn’t cause the …

Similar experience to everyone else, bought the insurance that covered EVERYTHING including one time pet damage, when i filled out the form and put a dirt stain they rejected it as they said i did not specify what the stain was. Also …

Not even worth the 1 star to be honest. Took day off work for a sofa repair & got a call at 4.10 pm from Castelan saying he couldn’t make it. We also had a couple of stains on our sofa & was told it wasn’t covered. The sofology sales …

Absolutely shocking my sofas are falling apart but because it’s not an accident they won’t do anything for me although we pay insurance just spoke to a jumped up man who thinks he’s god obviously speaks to you like you’re something on the …

The worst company & customer service for insurance ever, my claim was on going for nearly 6 or 7 months I’ve had 3 different technicians come & waste my time & some don’t even show up I’ve had a technician leave without out saying & fitted …

I don’t know if Sofology have changed the company they use for their insurance products but im shocked that Castelan have rejected a claim for a stain that has come on to my sofas. This was obviously an accident but seems like from the …