Appalled by the so called service that is offered to their tenants etc! The reviews about chasing for rent is 💯 accurate! But following through on their word with investigations, fixtures and basic communication is NON EXISTENT! I cannot …
Since opening the housing list 2 years ago they are still failing to action applications. Constantly months behind on processing them.
Further more the whole housing policy is beyond joke and discriminatory
I feel they don’t listen to the residents. When you have a complaint, they have to be told several times, before they take any notice. Even then its unlikely anything will be done. …
Castle Vale Community Housing Association Ltd FAQs
What are the closing times at xmas
Close at 3.30 Christmas eve and open at 9am on 2nd January 2020
WHO IS THE MAIN PERSON TO CONTACT IF I HAVE A COMPLAINT
You need to call the office during opening hours and state that you wish to make a complaint. This will then be given a number and logged into the system. It will then be investigated through the relevant department. There is a strict criteria on how long this process should take.
Why aren't pioneer cutting grass I pay a surcharge and it's been at least a month since we had our grass cut 10ins long and full of weeds
Why we pay for a service
Do you remove fridge freezers
No we do not but bcc do but at a cost
Is the housing list open
You'll have to phone or go online to find out. It changes so often.
I am a 58 year old woman with several health issues at the moment living in temporary accommodation in Coventry I need carers and 2 of my children live in castle vale and my sister and 2 of my nieces so I wad wondering can I go onto your list thank y
This isn't CVCHA website. You will need to go on their website to do this or maybe book an interview. I must warn you though, the waiting list is very long. Its not actually called CVCHA, IT'S CALLED THE PIONEER GROUP.
Can u help I have a friend she needs a place ,she is 55 years old is there a sheltered housing place on the vale Pls
?? they don't have anything to exchange ?? thank you
How do I get into your housing list pls
Where do I return my keys at the end of my tenancy?
Are the books open yrt for housing applications yet as i have been told constantly from july it will be open next month i know there are new res to application but it is beyond a joke x
When is mine coming please my neighbours having theirs but I've heard nothing 2182268
I have been asking castle vale/pioneer housing for over two years letters phone calls surveyor to no avail about when I was to have a new kitchen now my neighbours are having new kitchens not me why
Flooding in Castle Vale my home flooded
Dose my rent come out on the 29 December
Dose any one know emergency plumper at thus stupid Place
What's wrong with your phone service it's rubbish....had to leave work early just to report a fault .. shambles
Last updated
October 31st, 2023 at 10:50 am
Castle Vale Community Housing Association Ltd Head Office Number