Clatterbridge Hospital Contact Infomation

Not a great experience with the orthopedic department over a number of years. I was first diagnosed with end stage OA in both hips at the age of 43 in 2022. So it began. I had a private consultation with Finton Carroll which was really good at Spire Murrayfield. That was where it peaked. I decided to continue with him through NHS instead of private which he managed for me. However, I didn’t see him again until much later. Instead I was under the “care ” of Peter Ralte who was one of the most unpleasant and false people I have met for a long time. I knew I needed to lose weight, I had no problem with that. I had about 30lbs to shift really but was slight over 40 BMI at the first meeting. He was patronising from the outset. Over the months I lost some weight and eventually I was listed for surgery. It came to the pre-op appointment and I was weighed and it turns out I had gained a bit of weight again. I knew this would mean I was de-listed. I was disappointed but I totally accepted this. However, when the letter came through, Ralte decided to change the target BMI to 37 instead of 40. I had worked hard to get below the 40 BMI and had already had 7 surgeries under general anaesthetic in the past decade so knew I was a healthy candidate for anaesthesia. In my meeting with him I conveyed to him that I was annoyed that he had changed the goalpost to 37 which would mean it would take much longer for me to get back on the list. His mask fell then and he became so nasty it was almost unhinged. He got it into his head that I was arguing about an error in my height measurement causing my BMI to come out too high. He did not listen to what I was saying and started shouting “if you want to die on an operating table then I couldn’t care less, but it won’t be on mine” or words to that effect. I tried re-explaining my issue to him but he kept going on about 1cm not making any measurable difference and that we are splitting hairs. I must have tried to get sense out of him at least three times but he was too hysterical to get through to and ended up saying we will agree to differ. I told him to discharge me and I will see someone else. I got transferred back to Finton Carroll and he did listen but still had Ralte’s side of the conversation in his head and defended that which did not need defending. I basically just stopped going. I lost the weight. Started the process again and saw someone else, whose name I can’t remember, at Spire Murrayfield under the NHS. I got listed for surgery, needless to say, well above 37 BMI (Ralte’s made up figure) and was scheduled to have surgery. I then had to cancel as it was the same day as my move date. I moved away from Wirral and am now under care elesewhere and the orthopedic team are highly critical of all the communications from Ralte that are in my medical notes. One of his letters to my GP, I saw, confirms his fixation on my height which proves he did not listen at all to what I was saying. He doesn’t tell the truth of the event of that meeting, he tells his unhinged version. Of course, I have no voice and he gets the last word. I am so glad I am out of Wirral for my treatment. Elsewhere it is so much better and the degree of how subpar this dept is has become starkly evident. Watch out for Ralte, he comes across charming until you disagree with him and then anger prevails. Finton Carroll is a nice guy but in the end they all back each other up and always get the final say. Ralte was supposed to transfer me but ended up completely discharging me against my request and I believe this was vindictive. Fortunately my complaint meant I was given another second opinion appointment.

Fantastic hospital

100%attentive

My dad and sister have both been treated in recent times for cancer at Clatterbridge. The staff are out of this world. There is just a feeling about the cancer centre – for a place which deals with people who are desperately ill, there is a …

Helped me out when I needed them. Great teamwork and person centred care focussed on each individuals rapid recovery with first class delivery and oversight. …

Thanks to all at the cancer care centre. The staff are so friendly and efficient. Everyone smiles and makes you welcome. How they remember your name after a few visits I will never know. If you have the time whilst waiting for transport etc …

Not a great experience with the orthopedic department over a number of years. I was first diagnosed with end stage OA in both hips at the age of 43 in 2022. So it began. I had a private consultation with Finton Carroll which was really good at Spire Murrayfield. That was where it peaked. I decided to continue with him through NHS instead of private which he managed for me. However, I didn’t see him again until much later. Instead I was under the “care ” of Peter Ralte who was one of the most unpleasant and false people I have met for a long time. I knew I needed to lose weight, I had no problem with that. I had about 30lbs to shift really but was slight over 40 BMI at the first meeting. He was patronising from the outset. Over the months I lost some weight and eventually I was listed for surgery. It came to the pre-op appointment and I was weighed and it turns out I had gained a bit of weight again. I knew this would mean I was de-listed. I was disappointed but I totally accepted this. However, when the letter came through, Ralte decided to change the target BMI to 37 instead of 40. I had worked hard to get below the 40 BMI and had already had 7 surgeries under general anaesthetic in the past decade so knew I was a healthy candidate for anaesthesia. In my meeting with him I conveyed to him that I was annoyed that he had changed the goalpost to 37 which would mean it would take much longer for me to get back on the list. His mask fell then and he became so nasty it was almost unhinged. He got it into his head that I was arguing about an error in my height measurement causing my BMI to come out too high. He did not listen to what I was saying and started shouting “if you want to die on an operating table then I couldn’t care less, but it won’t be on mine” or words to that effect. I tried re-explaining my issue to him but he kept going on about 1cm not making any measurable difference and that we are splitting hairs. I must have tried to get sense out of him at least three times but he was too hysterical to get through to and ended up saying we will agree to differ. I told him to discharge me and I will see someone else. I got transferred back to Finton Carroll and he did listen but still had Ralte’s side of the conversation in his head and defended that which did not need defending. I basically just stopped going. I lost the weight. Started the process again and saw someone else, whose name I can’t remember, at Spire Murrayfield under the NHS. I got listed for surgery, needless to say, well above 37 BMI (Ralte’s made up figure) and was scheduled to have surgery. I then had to cancel as it was the same day as my move date. I moved away from Wirral and am now under care elesewhere and the orthopedic team are highly critical of all the communications from Ralte that are in my medical notes. One of his letters to my GP, I saw, confirms his fixation on my height which proves he did not listen at all to what I was saying. He doesn’t tell the truth of the event of that meeting, he tells his unhinged version. Of course, I have no voice and he gets the last word. I am so glad I am out of Wirral for my treatment. Elsewhere it is so much better and the degree of how subpar this dept is has become starkly evident. Watch out for Ralte, he comes across charming until you disagree with him and then anger prevails. Finton Carroll is a nice guy but in the end they all back each other up and always get the final say. Ralte was supposed to transfer me but ended up completely discharging me against my request and I believe this was vindictive. Fortunately my complaint meant I was given another second opinion appointment.