Golden Gates Housing Trust FAQs
The phone line is very frustrating ino I can contact you on the website considering were all on hold for 50 minutes it's not required to have a automatic voice every time 30 seconds
Very, very poor service. I dont know where they get their customer satisfaction results from, but no-one I know has a good word to say about them.
Why are Gght customers services ignoring Tenants?
Why are they allowed to continue ignoring Tenants
after complaints to Directors and MPs?
A reply to Google many Tenants give up others desperate to give feedback to gght and air their views, is this service as clear as it could be?
This is a serious matter snd I tend to find humor in most things. GGHT also ignored Resolver, I still recommend Resolver because a Tenant then has some evidence of being ignored. They brushed our MP off three times...
No housing benifit showing on my rent account showing 374debit i know I'm in credit
According to the Google maps Crystal ball, it's either an omen of worse things to come or a sign that you should relocate to a country that does not charge rent.
been on the phone 10 minuets still no one to speak to only music playing.how do you contact them when they will not recognise my 9 year old email
Shout it loud Tenants feel isolated and alone we are trying to get attention and support tenants, gght customers services are so childish it is unbelievable a four hundred million pound business would act this way! A works favorite is No Access even when up at 4am in preparation...
Showing my rent in debit never been in debit on the old web site and I know I'm in credit annoying
Please pass any spare credit on to the Google maps guides, we are all working hard to make sure we answer your questions, and we do it for free!
We made an official complaint to gght after MP's and other authorities diplomatically siding with gght! It's taking months we have moved up to Directors attention and it's still taking months, complaint number almost 7'000 that's 14 complaints a week over 8 years, or a few nuisance tenants by gght definition.
how do I put in for a move
Best phone up customer service
Do Taurus still do the free weeks rent at Christmas
Yes they do still do rent free weeks as you have already payed over 50 week's, not free at all but very helpfull this time of year.hope this helps.
When's is the 2 free weeks
Was last wk Dec and 1st wk Jan
Do we still get two rent free weeks
Booked a plastering job on 19th September & was told it could take uo to 12 weeks to be done,this week is 12 weeks & ive not heard a single thing off them about the work,will just stop paying rent as the repairs don't get done
Yeah don't give the barstewards the satisfaction of possibly evicting you for not paying your rent, like justfitz says contact them and tell em to send someone out or else you will go to your local mp and the press about the matter ??
Why is my rent always showing debit when im in credit on the old web site I was always in credit
Contact Golden gate housing online when you go online they will be a phone number so you call them up to talk to someone about it
Is there a direct link to the Tenants review page available for websites and social media?
When are the rent free weeks?
Lol ask Kath mcgleenan-reed my favorite...
I am new to golden gates, who do I phone for emergency gas as my combi boiler isn't working, no heating or hot water!!
Haha let us know when you find out!
Are All pay cards still ok to use
I got mine in 2012 and I'm still using it.
My housing benefit has been suspened due to my child tax credits but ive been awarded my child tax credits again do i have to inform gght? thanks.
I personally don't know. But if I were you in would mention it anyway. Just to be on the safe side
When are the free rent weeks?
Usually Christmas week and new year week
Gght are being taken off Charity status will they have to drop the org.uk off their website URL and email address? They won't discuss this with tenants.
We contacted Charity commissions a number of times with concerns about gght other activities.
my ot put in for addaptions to my property when are you likeley to have the funds to carry them out as its been almost 18 months from when socill services put the requst in how much longer do i have to wait to have it done
Very bad services can get on the phone to them did a home swap and they never did the jobs on the flat
Can I have a shed in the community garden??
I have received a letter from which i can not make heads and tails off you have said i have breached my court order and want to evict me i dont know what to do i cant afford the money you are asking for i need help please
Wish people at ggh would do their jobs properly! And not just pass the buck! What a farce..
When will the web site be up and running not showing up to date reent transactions