Golden Gates Housing Trust reviews

Since torus and hms have taken over its been shocking hms flooded a void above my flat and ive got 2 wait 2 month before the damage is even looked at and thats not even to be fixed gotta wait another 30 days on top of that Joke bring back golden gates

Some accommodation is very sub par. No help with decorating. Cramped property. No storage. I even have to have my fridge freezer in the lounge as the flat is so small. I wished I was joking. Too many houses split into two to make flats, making more revenue rather than quality, quantity wins every time.

Worst council ever, just getting over cancer in neck operation, come home from hospital, next morning human sewage in my back garden. Bad enough carnt get repairs done in the house now it’s outside in the garden, built the apartments to …

They Happily leave tenants without access to electric cupboard and electric for more than 5 days not even open on a saturday. …

Avoid like the plague. Easily the worse landlord I have experienced. 5 years to replace a few radiators and a boiler that was leaking. Landscaping done at 8am every time starting outside my bedroom and complaining does nothing. All but one …

In fairness they’re a good group but some housing ideas like locking meter cupboards so people can’t put electric top up in the meter stupidity at the highest level. 😡 …

If I could give 0 stars I would.
We Complained multiple times about mould and damp, the only “help” we got from them was for them to tell us to paint over it. We painted over the mould couple …

Really bad as a landlord never do jobs to their houses put in complaint s no communication being passed from torus to HMS contractors I have had a broken front door for months and they are not interested

If I could give 0 stars I would. Five years of being ignored. Being called. And being disrespected. And despite their mental health and green space participation from Torus they care very little for Tennant’s mental well being and for green spaces to help our bees and butterflies.

I know it’s boxing day…but seriously..my boiler has broke in that night (3rd time in 18mths). NO HEATING & NO HOT WATER. I’ve been on the phone for nearly an hour. I have NOT even heard a human voice just auto intro. Hold music is …

I have racist junkies living in the flat below me, and they’ve made my life a living hell.
For almost two years I’ve been forced to sleep on the sofa in a sleeping bag …

Well, since we’ve moved here in 2015 we had problems with GGHT.
Our daughter is 2 years old now (today) and we have received a letter that we are flytipping which is NOT true.. We have baby char, TV stand and a chest outside …

I think this is disgusting as homeless and me and my partner were offered a shoe box basically not enough room to even put a double ben in the bedroom no storage place kitchen so small only 1 person would fit in it and they deem that …

I wouldn’t give a star if I could poor service. Living in a damp mouldy house but according to inspector I need to keep window’s open all-day and keep whipping down oh by the way -3 outside.

if I could give no stars I would. Shocking company. Help themselves to £105.00 out of people’s bank accounts and then take over 7 weeks to send a cheque of the money that is owed! Still waiting now. Disgusting.

Great place for shopping etc

We have lived in our house for more than 40 years, under the control of Newtown, The Council, GGHT, and now Helena..
Like many others, we have endured shoddy, amateurish repair and installation …

Everytime gght instruct you to ring them to change a repair appt time for example, you listen to an automated person for what feels like half an hour telling you to go and log your query online which is not relevant to your query (as you …

Twenty three days since I emailed Lyndsey Taylor, the contact posted on GGHT website.
1st email I sent on Wed 6th July. Auto reply: I shall be out of the office until …

Very poor customer service never known a company like this, when I receive my salary I always pay 4 weeks rent in advance, on a few occasions when payday falls midweek i send the rent across then, but and this is the issue !!! If the rent …

Gght is a joke plain and simple, I moved into my flat two years ago and was told during my viewing that the windows, doors and kitchen were all due to be renewed in the coming months and there were a number of other smaller issues with the …

Keep getting told have passed it to my manager, as the new system is playing up! Well unplug it then as the old GGHT site worked just fine not like this torus junk

Gght has gone down the drain the repairs centre staff dont listen to what your problems are that need replacing and some can be rude when there program work doing I got missed out never turned up work men can be rude when they are in you home all since they joint up it got worse

I go to the gght because I’m on new leaf which help people find jobs help with money problems. Theirs parking and also a park where you can sit in the summer while your waiting to go to your appointment. Very nice staff.

A plumber came out only to leave muddy hand prints all over my paintwork and all over bathroom sink very unprofessional didn’t even want to give one star but I had too

Very poor quality repairs and so called renovations before i could move in, Whilst i was in the Lobby at Kendrick Street, Warrington, North west water employee was enquiring why their bill was over 3 months late now, without being paid, he …

Work carried out is appalling By gght builders as they can’t fix leaks still have loads it’s ruined my bathroom if they show up plus I wait about 20 mins before answer not ok if you have to pay plus the website and emailing system wait around a month for a reply

If I was in arrears by just a week with my rent they would would be on my back threatening with legal action but try and get a refund on overpaid rent and I have to wait for 4 weeks.

Always take forever to get through and previous work carried out is always temporary fixes, this is the 6 time time my boilers broke and I can’t get through again even currently. I’m tired of having no water

Very good service

GGHT are living in a dream world, full of hype and commitments while tenants complaints are shelved.
No replies from Gght customers services.

Staff were excellent, especially Hannah.

Very poor service. At date of post selling 200 properties for private rent adding to social housing crisis.
Unbelievable neglect and getting away with it too!

Pathetic, inexcusable, rubbish, full of false promise, no better than a slum landlord, buck passing bunch of people who’s default responce is please email tenant enquiries and we will ignore you again and if we ignore the tenant enough they might go away, wake up golden gates, your failing the tenants

Awful customer service. I’ve emailed and called countless times with no response.

Disgusting landlord, appalling customer service, never answer the phone. Repairs not done. Uncaring company all round

Phoned up for repairs to a faulty toilet woman on the phone was so far up herself. Repair man was here quite quick to fix it

Been a tenant since 1993 and still in same house and GGHT is getting BIGGER & better all the time

All computers were down, staff were ok but rather miserable.. didn’t feel welcomed..

They hardly ever answer the phone.As a tenant who never fails to pay his rent I find this extremely annoying when I have an important enquiry

The worst housing in the uk they were the best till it was taken over and became torus housing they lie all the time

No words can describe! Gone rapidly down hill since the merge with Helena and LMH

Absolutely terrible contact service, spent over 10 minutes waiting only to be told it was incorrect option and would need to redial. Message advice far to long. 0/10 rating.

Absolutely rubbish all round, biggest joke ever!!! Wouldn’t even give one star but have no choice!!!

Still waiting for a reply to my Email 8/4/21 no one answers the phone.

Extremely poor customer service* Works department* ignore management and tenants at the date of post golden gates housing are not recommended as a landlord.

Gght provides poor tenant landlord public relations a lack of interest from housing staff bogged down with increasing demands of housing associations duties by Government

Long term Tenant, the service is getting worse.
Short term commitments soon forgot.

U should be ashamed of yourselves the way two of ur workers treat my mum is disgusting

Extremely poor service from all staff concerned.

Terrible service unresponsive antisocial.

Never get a place with them again never do the jobs that need doing and can never get hold off them

Poor service, horrible customer service wouldn’t recommend to anyone

Very helpful didn’t have to wait long

poor service been waiting on the phone for over 60 mins

Mediocre really seem to not care it’s just a job no heart in it

i feed up of have a puddle in bathroom everytime it rains

Very poor customer service 😔 …

The staff are very helpful.

Great staff very helpful

Staff are always so helpful.

No parking. Rude reception staff.

Not bad, could be better

Okay

It’s ok.

Poor quality repairs, poor service, poor communication

Teak time

The best place to work

Friendly helpful staff

Parking is not easy.

No parking space

Great atmosphere

Really helpful

it sucked

Corporate governance

Golden Gate