La Redoute Contact Infomation

Small packages are delivered in an acceptable time frame, but 4 weeks after ordering my furniture (2-3 weeks delivery time was stated on the site) I still have no information about when it will be delivered.
Emails are only answered …

Cale has been waiting for my duvet and my pillows for more than 10 days! No one can tell me where my package is! It is shameful ! Customer service does not know how to answer me. They tell me to call back every time next week…what a service! I can’t cancel my phantom order!

I received my furniture but not delivered by Postnl. Then I looked at the reviews and was shocked. My advice to La Redoute send the customers an email confirming everything. (Dutch) customers want this. I had to do a lot to get my money …

I wish google review had a “zero stars” option.
Ordered two night tables. One of the them is full of scratches and needs to be substituted. I contacted them via online form: no answer. Nobody answers at the …

My order return hasn’t been done for more than 2 months now. Your CS doesn’t respond to emails. Your CS on the phone is feeding me promises that the money will be returned. IT’S NOT RETURNED. 2 MONTHS. Are you that greedy about 30 euros? Really?

The company recorded two identical transactions and charged us double (interestingly they only sent us one package). A miscommunication between La Redoute and the credit card company caused them to refund to us twice separately, and we …