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Write a ReviewI wish google review had a “zero stars” option.
Ordered two night tables. One of the them is full of scratches and needs to be substituted. I contacted them via online form: no answer. Nobody answers at the …
The company recorded two identical transactions and charged us double (interestingly they only sent us one package). A miscommunication between La Redoute and the credit card company caused them to refund to us twice separately, and we …
La redoute sells overpriced and faulty products. For example, they advertise curtains without stating anywhere that it’s only 1 that arrives upon ordering. I waited for a month to find the curtain in stock again and it’s faulty, even though …
My order return hasn’t been done for more than 2 months now. Your CS doesn’t respond to emails. Your CS on the phone is feeding me promises that the money will be returned. IT’S NOT RETURNED. 2 MONTHS. Are you that greedy about 30 euros? Really?
Shady business offering very low quality goods which they don’t refund if you return them. We bought a pillow case which was obviously very badly manufactured and a duvet which had a tear in it. We returned them and never heard from them back. Don’t buy from them. It’s a racket.
I bought a bed for my daughter. Despite my best efforts, I managed to damage two of the main parts on the bed. I sent a whatsapp to the customer service team to tell them that I’d personally damaged two components and I’d pay for new ones. …
Ordered literally 1.5 months ago, and my items were automatically cancelled one week later due to lack of stock BY THEM (they stopped producing the items). It’s been over 40 days, and despite numerous calls, emails, and messages, I still …
I ordered a carpet got an order number and NO DELIVERY, I sent an email to contact client service and got a response saying 72 hours for a response.
Its been over a month since i ordered and NOTHING. The telephone numbers are …
We bought a shoe closet at La Redoute. The (plastic) turning parts broke after a year of normal use. We contacted La Redoute for spare parts, which were not available. Instead, La Redoute told us to return the complete (and now unusable) …
Do not buy furniture on this website. It is your responsibility to return the goods at your own cost, to be then reimbursed. If only there was someone to answer their contact form or an email. NOTE to LA REDOUTE: before you tell me to contact you directly via the contact form, I have – 3 times with no reply.
So pissed with myself for only reading the review of belgian La Redoute after I placed the order. I ordered a dining table for 6 on 18/04 and on 06/05 it arrives a plate of marble that has nothing to do with my dining table. Already …
WORSE AFTER-SALE CLIENT SERVICE EVER RECEIVED. On 03.01.2020 I bought a commode through their phone service, they informed me then that the premium delivery service included essential assembly of it. When I received the commode at home, the …
Shockingly poor sales services. 1st delivery of dining table was damaged. Then the replacement one I had to pay again for and wait for it to arrive. Didn’t arrive when it said it did and then they failed to collect the damaged one. The “specialist” customers services team is unresponsive and the saga continues. AVOID AVOID AVOID
Made a 1000 euro order 6 weeks ago and they haven’t delivered yet, I sent 3 mails and they dont respond, the call center is in French so I cannot talk to them. On Monday I will talk to my lawyer and go to the police. It’s my last chance.
WORST SERVICE POSSIBLE!! never buy from this place!!! told delivery between 8 an 11 am, waited the whole day, never came. two Saturdays in a row, same story. Still didn’t see the ordered item
Firts time I ordered something, delivery was really fast it took two days! Customer service was also helpful and very responsive. Thanks!
worst service ! they don’t deliver and don’t give the refund, i’m fighting to receive the refund for some products that never came!
Abysmally slow delivery and customer service is not for them. Avoid
This company’s service doesn’t even deserve a star at all.
Horrible service and very long delivery!
The worst of the worst – avoid at all costs!
Just received my high corner furniture ‘pile’ from La Redoute. I was a bit hesitant because of all the bad reviews, but everything was perfectly arranged. 1 chat with customer service and response within minutes. The cabinet was delivered …
La Redoute’s service is pathetic and below par. After I had to wait 2 months for the delivery of my order (carpet), Post NL was at my door without prior notice.
It turned out to be the wrong item t …
Ordered 2x a hanging lamp but never received it due to transport error. Due to a technical error during transport, it was returned and I never received the product. That took me a month and a half. After sending a message about it more …
A disaster. Online service outrageous. No help, takes forever to get an answer. Ordered online, money was debited but no order received. Telephone, email, whatsapp no one can give an answer or wrong statements. Now, goods ordered on accou …
The ordered furniture meets the expectations, the customer service, on the other hand, is deplorable. After weeks of repeated requests, I still have not received a VAT invoice for my administration. There was a response to my Google review, but I still have not received the invoice.
Order never received and therefore cancelled. I didn’t even receive a tracking number for my order or a message that the item had …
Ordered a coffee table 3x, had to return 3x. Every time damage to the furniture. Very disappointed in the quality.
Ordered on May 30 and partially received package on June 1. On June 2, the money for the items that were apparently not available was already in my account. Just a pity that this was not communicated by email, but otherwise I am very sa …
What a desappointment !
1 out of 2 parcels is lost on delivery, (dining room chair)
I am offered a refund and to contact customer service myself by phone to place my …
Cupboard ordered on 11/7 with a delivery time of 3 weeks. Meanwhile 3 months later and still no closet to be seen. The cabinet was supposed to be delivered via an external transport company that canceled the delivery up to 4 times the …
Do not order anything here!!! This company does not respect the law!! In the meantime, I canceled an order 3 weeks ago before it was delivered, and I still have not received a refund (this is about 300 euros). Legally speaking, thi …
Ordered something without reading the reviews. After reading them I was worried and thought I must have lost my money by now. I didn’t get an order confirmation so I called customer service the next day. It was answered within 5 minutes …
Customer service is terrible. I placed an order for 2 canapes 7 weeks ago. Although the site mentions a shipping time of 3 weeks, I still have not received them.
Customer service cl …
Order furniture and have it delivered in the Randstad. Had already seen some reviews (but only after I placed the order), so that I had not received a confirmation email was not something that stressed me out. The order can also be tracked …
After I received my order last Monday, I was very satisfied with this company. That is why I immediately placed a new order, because the ordered duvet cover did not include a pillowcase. So I ordered this separately with another fitted she …
Customer service very difficult to reach. Product returned 22-12, received in 2021, but still waiting for refund. At the beginning of January, the employee indicated that repayment could take a maximum of 4 working weeks.
I hardly ever post reviews, but now I really have to get something off my chest. I had a large order and I am very satisfied with most of the products. Beautiful duvet covers of good quality. The delivery arrived in 8 parts over seve …
Worthless. Bad quality. My dining table was damaged after 9 months. Apparently you can’t let it get wet. The veneer was bulging. Laredoute.nl was very rude, they made up all sorts of things to get out of the conversation.
Update on the review below. I received a response from La Redoute almost immediately. In the e-mail that was sent to me, it was stated that my order had in principle gone through. However, I still had to cancel the purchase. I finally deci …
Worst customer service ever. Since we returned damaged chairs on 27/12, we have been waiting for our refund for 7 weeks. Already called 8 times – each time with the promise that the money will be refunded to our account within the week. …
Only order here if you are sure you don’t want to exchange it or if you can miss your money for a long time. I ordered and exchanged a chair. They came to pick up this chair on 19-11. I called several times a month after collection for Ch …
Ashamed ! 6 weeks that I wait. Several exchanges of emails and a delivery that still does not arrive. Nearly €500 already paid out and they are unable to give me the name of the carrier or even a tracking number to unblock the situation! Excuses galore… La Redoute isn’t what it used to be! Run away…
What a horrible company…
Ordered cutlery half a year ago for a few tenners that I still hadn’t received at home after …
DO NOT BUY HERE! I ordered a set with a pillowcase, fitted sheet and duvet cover. Pillowcases were delivered fairly quickly. After a month I still have not heard anything about the rest of the order. Called customer service where I …
After ordering a table, it is indicated (after a lot of effort) that ‘something’ went wrong with the order. It is not possible to send the correct product as yet. The amount would be refunded, but of course that has not been done yet and we …
We were hesitant because of the many negative reviews about the poor delivery. But despite everything, it was delivered to us within 2 days. The bedspread is even more beautiful in real life than on the pictures. Very nice quality, and the delivery was right on time. I highly recommend La R …
Disastrous experience with La Redoute. A real saga.
I order a duvet on September 28 via the website. Given the health situation and the e …
I didn’t know La Redoute yet, so I first looked for reviews on various sites. That made me very hesitant and at first I decided that I didn’t dare to order it.
But then it occurred to me that people often only …
Don’t buy anything here. Always hassle and very bad service. Waiting 6 weeks for a bed headboard that should have arrived in 10 days. ‘technical problems’ so to speak. No concrete information for weeks on end. Had ordered the bed for the ne …
Too bad first order first bored the package never arrived after ten days I was told that I still had to wait three days to find out where my package was, making sure they were going to ring me.
Three d …
I ordered a bed on Monday April 06, 2020, currently still being prepared! Well, following the confinement I can understand a little delay… I call the service, they explain to me that it can take 6 weeks… So I decide to cancel my order. I therefore expect a refund within 15 working days.
Package has supposedly been sent but Bpost does not receive anything, after a week they come up with some excuse that they cannot deliver to their postal point due to a technical defect. After that I am further ignored but after a complaint …
LaRedoute is not recommended! After placing an order (with a promised delivery time of 3 to 5 working days), I called after 1 week to be told that it will be shipped that same week. After that week still no package received… Week 2, call …
Product ordered and delivered neatly! Satisfied in that respect, which is actually self-evident. It is very annoying that you have to create an account to make an order to the Netherlands. You will then be spammed at this email address. I u …
IF I could give 0 stars, I would!!! Super disappointed with La Redoute! Poor coordination of the order, delivery, shipping and payment of my All Star order!!! First of all, La Redoute sent my order to a relay point, putting my name and as …
Fast delivery they have changed the delivery system which is to be recommended, very nice call after delivery if I am satisfied with their service. BRAVO La Redoute, you have understood customer service.
Delivery time is constantly changing. Much longer than initially planned. Nobody knows anything and is very unfriendly on customer s …
1 star is too much to give for the service. Never had such a bad experience buying something online before. Ordered an item on November 2 but never received it and now the item is no longer available. I found this out after making several p …
Poorly rated service, I didn’t have a problem since I liked the items with the sale price, I had no intention of returning them.
Only here, ordered at the end of August with collection point relay it is delivered one day of …
I returned my order on December 13 (3 bathrobes of almost 100 euros in total) because the quality was disappointing. I still have not heard anything and have not received my refund yet. I have already sent 2 emails, contacted on Faceb …
Incredibly bad service! I have been waiting for my order for 2 months. Contact by telephone only succeeds 1 in 10 times and then it always happens to be that the delivery would be delivered the next day. Which has not happened up to 3 ti …
Best,
On July 9 and 10 I ordered chairs through your website. These would be delivere …
I bought a table on November 11 to receive my family at Christmas, they sent me the table busted and broken and today, December 22, having called a customer service number a thousand times that is NOT toll-free, I have paid for two tabl …
After reading the many negative reviews I canceled my order.
Sent a message via Messenger and WhatsApp and got a reply pretty quickly that they were going to sort out my refund. Received the refund less than a week later.
Thank you LaRedou …
Very bad service, don’t keep the agreements. Hard to get hold of someone when things go wrong.
On 7/27/2017 I or …
Too bad I have to give 1 star. If I could, I wouldn’t give one. I do not recommend anyone to order anything from here.
I ordered a bed on 22/09. This was delivered a few weeks later, …
Ordered here twice and made good experiences. fast shipping and very happy with the furniture. no screws were included with the second order, but they were sent quickly.
I bought a product in 2 copies indicating a single delivery address. Already I had no news when the approximate day of delivery (I will not stay 7 days a week for the package, a little common sense). Secondly, one of the packages …
Man, man, man. Never experienced a webshop that has their affairs in order.. Ordered a bedside table on January 11th, paid via IDeal, but then never received a confirmation of receipt.
We are now a w …
Delivery ten days late. I was asked about 6 months later for the invoice with the promise of a goodwill gesture (PayPal had ruled in my favor). In the end, after threats of recovery, I decide to pay the bill and when I claim the comme …
Slow telephone service… Not even an indication of the waiting time on the phone… Receptionist, however, very polite and helpful.
But it’s for …
Order placed, paid, no confirmation. Tried calling 3 times. Phones of waiting time 45 min…
And then just gave up. I want my money back or my order immediately or I go to test purchase, as a lawyer for me no problem to continue.
There is no way to get in touch. I have informed several times via Whatsapp that I wanted to cancel an order and I finally had to hear from PostNL that the item was not delivered because it was cancelled. Do not order here, you have been warned. Money still not received back.
Kept on the line for 4 weeks via ‘track and trace’ button and waited for hanging lamps ordered. Today the money is suddenly back in my account without text and explanation. Fine if the ordered item is sold out or no longer available, but please communicate this with the customer!!
I had ordered 2 pajamas, one of them was cancelled, I had not received an email or message for this (which was a pity that I had to check this myself). Called customer service after 10 days. The day after I immediately received my money back and an email that the other pajamas were sent. So good after sales.
Placed an order for an item in sales before Christmas. A little later I discover that my money has been refunded and therefore my order canceled (without receiving an email). But the article could still be ordered via the site, but witho …
I received my furniture but not delivered by Postnl. Then I looked at the reviews and was shocked. My advice to La Redoute send the customers an email confirming everything. (Dutch) customers want this. I had to do a lot to get my money …
Cale has been waiting for my duvet and my pillows for more than 10 days! No one can tell me where my package is! It is shameful ! Customer service does not know how to answer me. They tell me to call back every time next week…what a service! I can’t cancel my phantom order!
Small packages are delivered in an acceptable time frame, but 4 weeks after ordering my furniture (2-3 weeks delivery time was stated on the site) I still have no information about when it will be delivered.
Emails are only answered …