Friendly and helpful building society.
Excellent service and always helpful on the phone
Why are your opening times so ridiculously short?
Profoundly awful. After being a customer for 12 years refused to offer me discounted or fixed rate and insisted I go on to standard variable rate thereby trebling my mortgage payments. No digital prescience, no contact, classic ‘computer says no’! Stay well clear!
They are absolutely unprofessional. Wasting time when you are applying for your mortgage. All what I can say is they are not organised. After going through my mortgage and signed most of documents with them and signed direct debit form and …
You really need to look at your opening times and put them back to what they were before Covid. They are not customer user friendly.