Octopus Energy FAQs
what is rate for kwh for gas and electricity
do you use the warm home discount service ?
Yes we do! That said, applications for 20/21 are now closed (they closed on 9th March).
Applications for 2021/2022 will open later on in the year.
I am about to change my energy supplier. My friend tells me that if she recommends and I choose Octopus, we each would get a cash incentive. Is this true?
Yes very true so quick to do have had two fifty pounds already. Really good company
Do Octopus contact my current supplier if I switch to them. How do they know who to contact
If you want to switch, they do everything for you including cancelling you supplier. So easy. Takes about three weeks.
Peter
I currently have a smart meter [Landis & Gyr E470] installed by my current energy supplier British Gas. I am interested in switching to Octopus as my supplier. Can Octopus take over the smart meter or would I then revert to meter readings?
Hi Duncan,
Sadly we can only take over Secure smart meters - any other brand and it'll revert to a credit meter when you switch.
Best,
Maddie
Why does Octopus not respond to 6 No. e-mails when they are wrong
Best thing I ever did changeing to Octopus energy there app keeps you up to date highly recommend this energy company.
I need connection for my gas and electric how do i approach octopus
No idea they could not would not help me
Can anybody tell me how long it has taken them them to switch from their old supplier to Octopus? I have been waiting for three months to get an invoice and for my credit balance to be transferred from Avro. Meter readings apparently not sufficient.
It was a while ago so can't remember exactly, maybe three weeks or so- it was quick and transfer all done by Octopus. No regrets (so far!). Probably worth you contacting Octopus again at this point.
i am still paying my avro monthly d.d when will i be paying my octopus d.d and how much will it be
Avro energy have closed down
can i get winter werther disscont
Look them up on fb and they will get back to you if you message them. They are usually really good z
Can I use Hive with Octopus?
Hive talks to your thermostats and controls your heating etc. and doesn't care who you pay for the energy. Octopus is an energy retailer that doesn't care how your heating and appliances are controlled.
do your prices include VAT or is that added onto your quoted prices
All energy companies that I have dealt with add vat when they bill you.
I am thinking of switching to you, but have an old sytle smets1 meter. How long will a Smets2 meter take to install?
They can read those meters now
Im a new customer: my customers number: A-CA7E0DE4
I have been asked to send my last meter reading but I'm having trouble as the app is not responding no account.
I'm a relatively new customer and find doing the readings via the website the easiest. You should be able to click through straight from their email. It's presented in a really clear way and you get a spin on the credit wheel too!
I have 4 meters, 3 are small business how can I talk to Octopus to see if they take small business, cannot find a phone number
Contact them online through their website. Their customer service is pretty fast at answering queries.
How do I refer a friend?
Once you are a customer you can get your personal referral code URL by logging in to the Octopus website. Once you have that URL you can share it with whoever you wish to refer. They can sign up via that link to complete the referral.
WHAT IS THE COST OF GAS KWH AND ELECTRICITY
You will hsve to ask. Their customer service is THE BEST!
With my current supplier I read the meter once a month and submit the reading to their website. How does the octopus system operate?
Last night I thought I'd signed up to a new account with Octopus but have had no reply. Did you really mean I had to reply within 2 minutes? I gave my bank details and worry without a reply. Hope you will answer soon.
what is the current rate for electricity?
My gas meter is giving out a loud tone -what should I do ?
Hi Guys, I am on a prepayment meter for my Elec with EDF, would like to switch both Gas and Elec, what advantage is there for me regards Elec? am a single low user for both.
Regards Alan.
hi im on a 12 month contract i think with you how do i renew another 12 month contract again