OVO Energy Contact Infomation

Call OVO customer service

I'm sorry to hear you're still waiting for the smart meter installation, Malcolm. I'd try booking an appointment on their online platform here: https://my.ovoenergy.com/login. If this doesn't work, get in touch on 0330 303 5063, they'd be able to speak with the engineering team directly to see what the issue is. Thanks, Ed

Hey Samantha, I hope this is all sorted now, but if not, please get in touch so we can help. You could send us a message to our Facebook or Twitter pages: https://www.facebook.com/ovoenergy or https://twitter.com/OVOEnergy, call us on 0330 303 5063 between 8am - 6pm Monday - Friday, or get in touch via webchat on the Help Centre: https://help.ovoenergy.com/ Thanks, Ed

You should contact them via email or using your online account.

If you're with Ovo's Boost pay as you go brand, you can buy top up vouchers from high street convenience stores. If you're an OVO customer, you can top up online, via the app or by calling customer services.

Hi Caroline, It sounds like you're a Boost customer, please get in touch with them so they can help with this. They're available Monday-Friday 8am-6pm and Saturday 9am-1pm on 0330 102 7517. Thanks, Eva

Sorry to hear about your experience, Hilary. We no longer stock analog meters, if there is an issue with your smart meter our team will be able to look into it. Please call them on: 0330 303 5063 Our opening hours are 8am-6pm Monday to Friday. Thanks, Amy

Sorry to hear this, Rachel. We offer the Warm Home Discount which is a one off payment which goes towards your energy costs. Applications open in the autumn, you can register your interest here: https://www.ovoenergy.com/help/warm-home-discount. I'd recommend getting added onto our Priority Services Register (PSR), this means we're aware of the vulnerabilities in the home. You'll get priority if there's any gas electric emergencies, find out more here: https://www.ovoenergy.com/help/priority-services-register. Thanks, Eva

Thankyou