Planet Cruise FAQs
WHY COULD I PAY MY DEPOSIT WITH A CREDIT CARD BUT NOT MY BALANCE
Hi Alan, we are happy to take a credit card payment for your balance as well. Please contact our team by calling 0239 427 5115 and choosing option 3, followed by option 1. Alternatively you can pay on our Customer Portal, which is accessed through the "manage my booking" link on our website. Or you can reach us by using the web-chat facility and one of our agents will be more than happy to help with your payment. Kind regards,
If I book an excursion before going on board will it come on board spend?
We have just booked our excursions before our cruise on the 11/2 and it came out of our account straight away. Hope this is of use
What are the cancellation charges on a cruise already paid
That would normally depend on your cruise line and how close to the sail date you are. Sometimes you could get cruise credit instead depending on circumstances. Better talking to Planet cruise, if they'll talk to you, normally the push you down the chat route
Do I need to take a flow test to fly out to carrabean & on the ship. Sailing on the 27th November 2022.
Hi Roy, you should be able to have all your questions answered via our help centre -
https://help.planetcruise.com/hc/en-gb/categories/4956011850268-COVID-19-Hub
Is planet cruise coming back to ideal world shopping chanel.
Hi Sharon and thank you for your question. The next date is yet to be confirmed but you can head over to our YouTube channel for regular video updates on the latest cruise news and deals.
https://www.youtube.com/channel/UCjw-gmixR-b0kxg7uUx-HKg
What visas do I need for an Alaska cruise from Vancouver?
Hi Gill and thank you for your question. Please can we ask you to make contact with our Customer Care Team, who will be able to guide you further.
Their number is 02393277800.
Hello I have booked a cruise with you and need to add some flights. I have been trying to call you by phone for three days and its always busy! How can I contact you?
What was tonight's med hot pick ..
Hi,
It was this Princess Cruise onboard Regal Princess, fantastic itinerary from Rome to Barcelona with a 2 night stay in Rome pre-cruise:
https://www.planetcruise.com/en/princess-cruises/regal-princess/05-may-2022/271780
Thanks for asking,
I need to make a payment. How can I do that?
Hi Val and thank you for your question. You can make a payment, by logging into our Customer Portal on our website. Or by calling our team on 0239 427 5115 and choose option 3, followed by option 1. Alternatively you can reach our Customer Care Team by using our Web-Chat facility on our website, and one of our team will be more than happy to assist you with your payment. The Web-Chat team are available from Monday to Friday, 0900-2000 and from 0900-1800 at the weekend. Kind regards
do we need a pcr test after returning to uk on a 13 day cruise on 9th oct please
Hi Linda, thank you for your question. On most cruises you will be required to do a day 2 PCR test upon arrival back into the UK. However as this is an ever changing situation, we would ask you to check for full cruiseline travel requirements, by visiting the cruise lines website.
Kind regards
do we need a pcr test on return to uk after a cruise on 9th oct for 13 days please
Hi Linda, this will all depend on where you have travelled too. WIth most cruises' you will be required to do a day 2 test after you arrive back into the UK. However because of this ever changing situation, we would ask you to keep an eye on the requirements for your cruise, by visiting the cruise line website. With kind regards,
I have booked a cruise 984763 departing on 09/10/21; I have a credit of 1000euros ref 895668 will it be applied to my cruise departing from Venice
I have asked a member of our customer care team to contact you regarding this. Kind Regards
They are trading but email is sometimes faster, they prefer email most of the time
Morning, We are booked on a cruise in December, booking ref;899854.
The flight is to Venice, which on the banned list of places to fly into. Plus I am waiting to find out flight details, so that I can organize car parking. Any information?
Something like this you need to contact Planet Cruise directly. This messaging service is for generic answers not specific to s booking.
Hi, i am aware many 'fly cruises' set off from southampton, but can you choose the flight back, to go to southampton airport, as opposed to gatwick, heathrow etc? cheers
Yes, as well as offering pre-packaged holidays, we also offer tailor-made packages where we can create the holiday to suit you.
Our team are just a phone call away and look forward to creating a dream holiday with you.
Are you atol and a ta bonded.
Yes we are fully ABTA and ATOL bonded
Could you plz give more information about what is included when you have a stay in hotels , before ,during and after cruise !
With out tailor made packages, we can create a package to suit you.
You can choose room only packages, where you are free to do as you please, or all-inclusive guided packages so you can relax, as well as everything in between.
Our team are happy to look into your preferences and discuss a holiday to suit you.
Are there any vacancies for the Eastern Experience from Singapore Feb 8, 2024 (15 nights) Marella Discovery 2 (Marella Cruise)? Can't select an airport on planetcruise?
Can I transfer the deposit I have paid for a cruise in 2024 from one cruise to another with the same cruise line?
What is the pricing for premium drinks packages on marella cruises.
Can you upgrade your flights .
When will I get our cruise tickets
what is your email address
Do you have any advice on the dress codes of different cruise lines? I'd like to be pretty informal.
what gate at southampton does the crown princess leave from on 4th july 2020
We have booked a Caribbean cruise flying with Thomas cook do we collect luggage on arrival or does it go straight from aircraft to our cabin?
on our detail of the flights my husbands name is incorrectly spelt. Will this be a problem?
We want to change our dinning options from Freedom to Traditional.