So Energy Contact Infomation

Notice they didn't answer this question

It might not be for you but that has sadly been my experience on more than one occasion.

Try emailing them to find out

I need a contact number as the one i have just cuts out

Because their price is based on the use of non-renewably sourced electricity. They sell gas-generated electricity and charge as such, not the price for renewably-sourced energy. They still claim that all of their electricity comes from renewable sources.

Hi Yvonne, Couple of things. Firstly we are pleased to hear that you are staying green and with So Energy for another year - brilliant :-) With regards to the credit, please ensure we have a recent meter reading - within the last 4 weeks. If we have a recent meter reading, when you get the final statement on your old tariff any credit minus one month of your new Direct Debit amount we will refund back to you. Just like when you came on supply with us we require payment in advance, therefore one payment of your new Direct Debit amount will stay on the account. Feel free to give our customer service team a call on 0330 111 5050 (Mon-Fri 9am-5pm) and they will be able to review the account for you. Thanks Nilesh So Energy Team

Hello, Five days before you are due to come on supply with So Energy we will email you for meter readings, its important you submit these via your online account. They will then get passed for validation and on to your previous supplier. This is to ensure that your previous supplier closes your account on same reads that we open your account. Your previous supplier will then settle the final account with your self. If there is a credit they would refund that back to you if there is a debit balance then you would need to settle that directly with them. Regards Nilesh So Energy Team

I am having problems sending in my meter readings too

No, you would have received a reminder email within the last 60 days of your contract, and other reminders within the last 30 days and even the day before.

Hi Brian! Quickest way to get this booked is give our team a call or have a chat to us via live chat on your online account and one of our team can book this for you. So Energy Team

Hi Hilary! We have started applying this to customer accounts, so you will see this reflected in one of your next statements. Any queries please do get in touch with the team. So Energy Team

Hi Catherine, As you are asking for account specific information we cant answer here. Best thing to do is call us or speak to one of our team on live chat via your online account. We have started to apply the government related payments to customers accounts so you will likely see this on one of your next statements. Thanks So Energy Team

Hi Ethan! The easiest way to let us know about a change of tenancy is through the form on our website (https://soenergy.typeform.com/to/rPtlwK) or over the phone to one of our team. Any questions let us know. So Energy Team

Hi John, Thanks for your question! If you have a smart meter you do not need to submit readings. That said, if you did ever want to submit a manual reading the quickest and easiest way to do this is via your online account, or our automated messaging service when you call us. Thanks So Energy Team

Hi Harrison! Thanks for asking your question. The rules around the payment have changed recently so the supplier who supplies your electricity will apply the payment to your account for you. This was to avoid any duplication of payments for customers who hold gas and electricity with different suppliers. Hope that helps, SO Energy Team

Hi Jack, In general you should get monthly bills, so I'm sorry to hear that hasn't happened. To answer this question for you we would need to take some account details from you. If you could give us a call or drop us an email with your account details we can look into this for you in more detail. SO Energy Team

Hi Sandra, thanks for your question, a Flex tariff is one where the price can change up or down at any time with at least 30 days notice, as opposed to a fixed tariff where the price remains the same until the end date.

I have recently joined So Energy and found there customer so helpful