So Energy reviews

The whole saga started in September 2022. We were contacted by SO Energy with the offer of a Smart Meter needless to say we (regrettably) accepted. The Smart Meter was installed ( electric only) and it never worked. We contacted SO Energy …

So far, SO Energy has been reliable and cost effective. Glitches in their website seem to have been rectified and in general I found the website user friendly. I wish there was a more detailed breakdown of energy usage but on the hole, …

I have been a customer of So Energy for a while now. I have never had a problem with them. When our previous fixed rate ended, I called to discuss what was available and the gentleman who answered my call was very helpful. Our account runs …

We have been with So Energy for over 2 years now and our experience has been awful. Shocking customer service. Due to the fuel crisis we are stuck with them for now. We had a faulty smart meter that’s taken 2 years to sort out. Kept …

THE worst company I have ever had to deal with and unfortunately have been stuck with. Rising gas prices have made it impossible to change companies. They’re extremely expensive. Despite having a smart meter, I have to manually submit …

Had a smart meter installed in Dec 2021. The engineer came and installed it but couldn’t complete the installation as their servers were apparently down. I was assured that someone would be in touch and it would be a quick fix for the next …

Reading other reviews it would seem this company has form.

So energy installed a smart meter at my property in July 2022 and since then no …

Absolutely appalling. Anyone complaining needs to be aware that the customer service team can only send an email to the complaints team. Apparently there’s a huge back log in the complaints team, so although they have an 8 week window to …

I’ve had no problems with So thus far. I felt their pricing strategy was fair. However they have endlessly hassled me to have a smart meter which I’ve refused. They are now telling me that radio signal turn off next year will disable my …

Fantastic, efficient and brilliant! I mean what a company! Seriously for an energy company to be like this is amazing! A company that really sets the bench mark for all others! Highly recommend! …

Been a loyal customer for a number of years, called up before Christmas to get my December direct debit cancelled as I’m in credit but financially struggling this month, Adviser told me that would no problem and its all done for you but …

I find the customer’s service awful. Based on my experience I would suggest anyone steer clear. …

Have been with them for several years, and been happy with the service. After my fixed price contract ended we were put on the variable rate due to no fixed prices contracts being given out at the moment, but we are quite happy with what …

Don’t go near this company. In the middle of winter, I have a credit balance of £400 on my account which isn’t (repeat: isn’t) taken into account when they calculate my monthly direct debit payments. So they’re sitting on my £400 just …

DO NOT MOVE TO THIS COMPANY. 16 week of complaining and I still await an accurate bill due to an issue with a new smart meter – that was fitted to help me bill more accurately ironically. Worse though was their lack of communication and …

Terrible customer service and non-existent complaints procedures. I’ve had the wrong meter ready for close to two years. Get billed random amounts ranging from £100 to £1700 a month without rhyme or reason. I’ve had no direct debit set up …

I received outstanding service from one of the customer care advisors recently who went ‘above and beyond’ to settle an outstanding issue for me. This individually took full responsibility and ownership of my issue and showed persistence …

We’ve have never been with the company and they sent us a bill for 2 years ago that was meant for the old occupancy. We called in November and they told us to ignore the letters so that’s what we done. Today I’ve received a final warning …

What’s a good company?
I was listening to my daughter’s conversation with Octopus Energy regarding them increasing her Direct Debit although there was an agreement already in place. …

Like others have said , our Initial experience was very good. We joined almost four years ago.
I have no idea what has happened but their customer service is now appalling. …

Absolutely shocking customer service. If I could do zero stars I would. Smart meter was installed in July, did not receive ANY bills until end of December. Had to call numerous times to finally get a bill. After I got the bill I realised …

Started with no issues with So Energy and was generally happy until I needed to move home and Tried to take my Fixed tariff with me. …

Been with so energy for around 6 years and last few they have been 100% terrible.
They are a con company now charging over 200% more than what the energy is …

Very happy with the service I have received from So Energy lately after a mix up with meter readings and estimated bills. They were really helpful and sorted everything out very quickly and kept me up to date along the way. Many Thanks to So Energy

I had a smart meter fitted gas and electric August 16th 2022. To date December 31st 2022 I have not received a bill. The electricity smart meter seems to be working but the gas meter is not submitting a reading. I have submitted readings on …

Terrible customer service. Left my last property and was given a final bill within the same month. Was contacted by them 4 months later with another ‘final bill’ after our account was meant to have closed. Contacted them multiple times to …

Never again! I have been with So Energy the last year and ever since they replaced my smart meter I have received no bills but of course payments have been taken. …

Since having a smart meter fitted from So Energy and the engineer telling us after he’d fit it that it wouldn’t work we have had no end of problems. After numerous emails phone calls photographs of the meter sent we have got nowhere. I now …

My smart meter stopped working in October. The actual display on the gas meter also then failed last month so I couldn’t provide readings. They didn’t notice and kept saying that it was fine on the website. I have made 3 phone calls and 3 …

I recently contacted customer service to ask a few questions re a move of house. My call was answered within 20 seconds and the member of staff couldn’t have been more helpful. He was knowledgeable about the service and patient in helping me with my queries. I was more than satisfied with the service they provided

A BILLING COMPANY THAT DOESN’T ISSUE BILLS, HOLDS ON TO YOUR MONEY, WON’T LET YOU CHANGE YOUR DIRECT DEBIT OR ISSUE A REFUND – AVOID AVOID AVOID!! I haven’t received a statement for five months despite several requests and I’m now nearly …

I give them a meter reading and they send me a bill I then pay the bill by debit card…
One saturday In early May I was trying to pay my bill (£127.43) and got the …

Greed got the better of this company. I liked the ability to monitor daily usage which eventually stopped but when they tried to increase my monthly direct debit to way beyond what I knew I’d use I had to move away. My new provider charges less per month and I am in credit. Very poor customer services.

I am so annoyed as I had my meter changed to a smart meter in November but still receiving estimated bills. I called in January only to be informed that the meter was not activated on the system. I was advised to email pictures of the meter …

Abysmal company. I’ve just been inundated with 6 statements stating different figures to what was displayed on the online account. Looks like they have completely messed up the account for no reason and are now asking for over a thousand …

To echo most other reviews, in my experience So Energy have shown themselves to be an utterly incompetent and useless energy provider who frankly should no longer be allowed to operate. The worst customer service I have experienced of any …

Avoid this company at all costs, our smart meter is not working and even if I submit our own meter reading it doesn’t override the smart meter one, the customer service is absolutely useless at helping with this, I was told a month ago that …

£450 in credit and a £19 a monthly bill, why do I have to ask for this money to be refunded. They agreed a refund without any difficulty but after 5 working days the money still isn’t in our account. Such a dreadful service.
Unhappy customer

Absolutely disgusted with everything about So Energy! Its been 5-6 months now i have been ringing nearly every day to get situation resolved. Was looking at my billing and i have been paying double electric for over a year, still getting …

one of the worst company i have ever dealt with. They changes high prices and adding on top of your bills even though they installed a smart meter. I sent them proof of my usage but they said they got different reading so i should send a …

Moved house in late October 2022. They did not set up my new account until we’ll into January 2023!
I have e-mailed them at least 8 times and contacted their (South African) call …

For nearly 6 months, I’ve been trying to tell them my gas meter hasn’t been working and for some bizzare reason, nobody seems to be doing anything about it. I keep telling them over and over they’re not charging me enough for my gas usage …

Still awaiting a response from So Energy… Had a faulty smart gas meter installed on the 19th January. It’s not communicating to either So Energy or hand held unit… Sent 4 emails as really concerned about payment of gas used… …

The worst energy supplier I have been with in 10 years. Extremely poor communication, ignoring meter readings as having their policy that if you won’t submit a reading during their “qualifying period” , they will ignore your reading in the …

Extremely poor customer service as it’s impossible to ever get a sensible answer to any questions or respond to any problems you have with billing or metering. Avoid and stick to a proper supplier. I’m still trying to get my bill credit refunded after switching from them.

This company has no service levels whatsoever. They fitted me a non-functioning gas meter back in June of last year. I have repeatedly called them and written to them, but they have ignored my request for a new meter, my complaints, and …

What a shower. Monica Collings, the boss, is shown on Linkedin as being “customer-centric”, but it’s a pity this has not been communicated to the customer “dis-service” department. Being on its vulnerable customers list, for meter …

The worst energy company I have ever dealt with. Have hassled them constantly for 3 years to get smart meters installed, which finally took place recently. However, the installation was botched the new meters don’t work! I’m now locked in …

I started using So Energy in 2017 and when I moved to a house with a pre paid electric meter in 2021 with a different company it stopped me using so energy because you can’t transfer energy supply with a pre paid meter. …

Disgusting company, owe me over £1,000 in overpaid charges and despite filing a complaint in october and winning a case with the ombudsman the company has never paid and just told endless lies and fobbed us off. Money is still outstanding …

Update emails when bills are ready are non existent. Keep getting reminders to submit readings despite having a smart meter installed by them. Facility to change DD payments isn’t working. Queries are never answered timeously. The chat bot keeps asking the same question. Pretty poor.

I don’t usually write review, and hate to be so disparaging of a renewable energy company- but the customer service is absolutely abysmal. If I could give 0 stars I would! We were with SO energy for a year, and in that time we’re without a …

I was very impressed with this company at first and agree with many of the posts. However, recently I have sent several emails to customer help regarding why the company is using estimated readings when I always send in my actual readings …

Do not use this company. A month of chasing for an accurate bill as our current account is wrongly in credit by a large amount and we are underpaying. I am told it will get sorted within 5 days every time I’ve called. Filsan was particularly very unhelpful of the situation

Easy to use website, didn’t have any issues while with them. Left when I moved house and found a better tarrif. Were very timely providing information and providing my refund.

I had a smart meter installed on 3 January.
The installer refused to do my gas meter, claiming that the pipework was “wrong” and telling me that it would cost £200 to put it right – despite the original …

Scam of a company.
We are on a variable tariff where we have to submit monthly meter readings to get a bill. …

Why oh why did I have a smart meter fitted??? No bills since September, my emails to them are now in double digits and So Energy appear to be incapable of fixing the problem. …

Installed a smart meter that doesn’t work and did nothing to fix a meter issue before that installation despite being told it had passed to many different teams. …

I would not recommended this company at all. I have ongoing issues ever since I changed to them. It look them over seven months to come out and sort my meter. They have finally come out after waiting to find that the smart meter they have …

Moved into a property january. Pay direct debit monthly also applied for warm home discount that was awarded take into account x3 67 goverment payments and get a bill for over 800 pounds. Estimated despite giving meter readings monthly. …

Each time I have been in touch with So Energy my questions have all been dealt with the least of trouble and so courteously.
I would recommend this firm and the people who work there with no worries whatsoever.
WDavies

I have been very happy with the service that So Energy has provided for me since moving to them from my previous energy supplier. They are brilliant and I can highly recommend them to anyone wishing to switch.
Put simply: So Energy are So Good!

All was fine for a few years until a Smart Meter got installed at the beginning of August 2022 although, because he wasn’t certified, the engineer couldn’t fit a gas one. Not a problem – I’ve carried on logging the gas reading each month, …

Hopeless.

Went from having >£1500 credit to a debt position within a month and harassed …

DO NOT USE SO ENERGY
Absolutely appalling customer service. I sent an enquiry 55 days ago and still have not received a response. Their claim of responding within 2 working days is …

If I could have given less I would. I have had an ongoing issue for about 4 years, I’m waiting for an isolator switch being changed and can’t progress with the electrical work in my flat without it. …

Really disappointed with the customer service team. We’ve been trying to get help since February, we’ve called and email several times and are still going around the same circles with them. They promise that you’ll be placed in the priority list etc but nothing happens. Not a big fan of them right now

We have been with so energy since September 2022 and I installed smart meter in November 2022. The smart meter should make things easier, however, So Energy is making things difficult. …

Avoid. Awful customer service – tediously slow at responding, if you’re lucky to get a response at all. …

This company has been really fantastic towards myself. They definitely tailored to my overall needs. I recommend this company to anyone thinking of changing Energy. Companies

I find this company very helpful . They seem to be obsessed though by keep asking you to set up a DD assuming you won’t pay your bill. Not everyone is like this ! …

Absolutely no successful contact communication via chat, email or phone. Brought in Energy Ombudsman – still no contact …… waiting for ombudsman’s decision now. …

They had two attempts to fit smart meters and both visits had to be aborted because they were unable to get a 4G signal. Funny because my neighbours don’t have such problems. They left the supply company main fuse unsealed and also the …

Disgraceful customer services smart metres never worked 6 months to resolve, new metres installed still do not work.
Moved to new supplier. Complaint made to Ombusdman,still waiting for £300 credit to be refunded 4 weeks later.PATHETIC

So Energy used to be stunning energy provider but recently can not recognize them! – hopless company. My parents in law, 80+ vulnerable elderly who are stuck with this company, have not been served with energy bill since last March! So …

Oh my god. I thought maybe I was an unusual case but I’ve just read a review from someone who has been waiting 2 years to get a faulty smart metre fixed. I’ve been waiting 6 months so far. Customer service has been disfunctional and …

So Energy are the most rip off companies ever dealt with!
My tenant moved out and the property was empty for about 4 month nothing running. Then I get a bill from the cowboy’s So Energy for £490. I challenged the bill …

SO Energy are definitely to be avoided. They instigated a change in meter at our home and have yet to reflect it in our Account so I am unable to record new readings. The takeover of the company by an Irish energy co hasn’t changed the way …

Shambles of a company. Don’t know how they are still in business. Never answer emails. Took months to acknowledge a gas smart meter that they fitted. IHD still not working after 5 months. DO NOT GO WITH THEM. YOU HAVE BEEN WARNED!!!