Terrible customer service!! Called twice today to find out some information, got cut off after 20 mins of holding, called back & the same thing happened
Very helpful and informative on both contact occasions, no waiting in a queue and straight in to talking to a real live person, they even phoned me back unprompted with more guidance.
They prioritise the Applications that are made recently they ignore the old applications and say there’s 16 week waiting when they have had the case for years this place and system needs changing, a case with no drama is taking longer than a case with children finances properties to fight over.