Tide Contact Infomation

Hi there, thanks for reaching out. We are sorry to hear you are experiencing difficulties accessing your account. Rest assured that such pauses and blocks of accounts happen only to protect the security of our members' accounts and to comply with industry regulations. We hope our members understand that when it comes to security, we don't take any chances, it's one of our main priorities as a digitally banking service. You can read more on this article here - www.tide.co/blog/tide-update/why-we-pause-and-block-accounts/. Should you require further assistance, do not hesitate to contact our Member Support team in-app and they will be happy to help you out.

Thank you for bringing this to our attention, Camilla. We can confirm that Gracie from our dedicated team has contacted you via the app and is looking forward to hearing from you so the matter can be resolved as soon as possible.

Hello i need to acces my bank from 78 hr is blook

there is a total scam going on - I am organising an action group - I have a lawyer - FCA needs urgently to get involved

Hi Zoe, Thank you for taking the time to share your feedback. We are sorry to hear you have encountered such inconvenience. Rest assured that such cases happen rarely. It is only to protect the security of our members' accounts, and to comply with industry regulations. We hope that our members understand that when it comes to the security of their personal data we don't take any chances. This is one of our main priorities as a digital banking service provider. You can read more about this here - www.tide.co/blog/tide-update/why-we-pause-and-block-accounts/. We can see that our team has reached out to you via email with a request to assist you further. Please get back to us in the already existing thread and we would love to help you with a resolution.

Tide is not a bank it is a financial institution - the staff are not trained in anyway or manner. My account has been locked since weeks. I report this, that I can not transfer the funds - reaction "We can not close your account as there is still a balance" - Sorry dear Tide then please explain then how to transfer funds, if the Tide App states all the time "Access denied" - or - "Timed out" [ The card does not function either before anyone asks - Tide reply some do not accept Tide Cards - so why then be even be in business if sites like Ebay and others Eurocar Parts decline I have resorted to old fashioned "Recorded Letter" manner sent to the registered address of Tide with the clear Banking Instructions to close the account and transfer the sum held. It is sickening how Tide treates complaints - It is never their fault always the customer - The account has not been locked --> despite emails confirming that Tide had locked the account --> problems are not addressed nor answered.

Hello Keith. Thank you for reaching out to us here! Our suggestion would be to send us a quick in-app message. Just click 'Support' on the landing page of the app and then press 'New message'. Our team will be more than happy to assist you further. We hope to hear from you soon so we can resolve this together.

No.

Thank you for bringing this to our attention, Madou. Could you please contact us via the in-app chat with a brief explanation of the case and mention 'Boris' from our team in the subject? We are looking forward to your message.

Thank you for bringing this to our attention, Sanae. We will be more than happy to call you and resolve this together. Could you please reach out to us via e-mail and use 'FAO Boris' as an e-mail subject? We are looking forward to hearing from you.

Thank you for sharing your feedback, Camilla. We can confirm that the case has been escalated to our relevant team and we will provide you with an update as soon as possible.

Hi there, thanks for reaching out. We are sorry to hear you are experiencing difficulties regarding blocked payments. Rest assured that such pauses and blocks of payments happen only to protect the security of our members' accounts and to comply with industry regulations. We hope our members understand that when it comes to security, we don't take any chances, it's one of our main priorities as a digitally banking service. You can read more on this article here - www.tide.co/blog/tide-update/why-we-pause-and-block-accounts/. Should you require further assistance, do not hesitate to contact our Member Support team in-app and they will be happy to help you out.

Hi there, thanks for reaching out. We are sorry to hear about the way you feel about our services and we apologize for the inconvenience. Please be assured that such cases rarely happen and it's only to protect the security of our members' accounts, and to comply with industry regulations. We hope our members understand that when it comes to security, we don't take any chances, it's one of our main priorities as a digitally banking service. You can read more on this article here - www.tide.co/blog/tide-update/why-we-pause-and-block-accounts/. Should you reqire further assistance, do not hesitate to contact our Member Support team in-app and they will be happy to help you out.

Hello Denise! Unfortunately, we're not able to accept cheques. However, some of our members choose to deposit these cheques into other accounts, and transfer the funds across to their Tide accounts. You can deposit cash at a PayPoint or Post Office counter in the UK. Just take your Tide card (and cash!) and inform the counter staff that you'd like to make a deposit.

Hello Brian! Thank you for contacting us. To make a payment simply tap 'Pay' on the landing page and follow the process. If you need any further assistance, do not hesitate to contact our team via the in-app chat, we are just a message away!

There is an email saying app is down and they fixing but reply them if urgent.

I am a customer, please phone customer services. Wish I could help.

Best to drop a message via the in-app chat. They'll be able to provide more info.