Urban Outfitters Contact Infomation

Ordered an item for Christmas on 12th Dec (4 days shipping) and when I checked online on 19th Dec was told that shipment wasn’t scheduled till after Christmas. I cancelled the order and the cancellation was confirmed via chat. I then ordered a replacement from another supplier. On 20th I had an email from UO not confirming cancellation but confirming shipment and charges applied. This caused me a lot of admin returning the alternative item. UO seemed un caring about the problems they had caused by their poor customer communications. No compensation was offered.

B)

Over priced

Got some baggy swag clothes for the sheep, nice vibes would go again

Purchases for the granddaughter but loved the retro clothing from my era.

Great service

Ordered an item for Christmas on 12th Dec (4 days shipping) and when I checked online on 19th Dec was told that shipment wasn’t scheduled till after Christmas. I cancelled the order and the cancellation was confirmed via chat. I then ordered a replacement from another supplier. On 20th I had an email from UO not confirming cancellation but confirming shipment and charges applied. This caused me a lot of admin returning the alternative item. UO seemed un caring about the problems they had caused by their poor customer communications. No compensation was offered.