Walsall Housing Group Limited FAQs
Is anyone else having trouble with whg not answering the phone ive been ringing for the last hour
Absolutely rang yesterday no answer. Same this morning Wednesday 15th September 2021.
I have been phoning whg for the last 2 weeks as l have a leek in kitchen it's a joke nobody been out yet
Iv got a burst pipe by my door ,called whg repairs and they said it's not an emergency,,the water is about to come in my bungalow, and we are also disabled, what can we do
I only pick my wife up who is a cleaner try ringing again and explain again you may get some body else
have mislaid card to pay at post office cannot get to walsall as i have just comeout of hospital
Phone or email them.
They'll give you a PRN number to use.
Can you fix a basketball board with hoop to a whg house?
Thanks for checking Maureen. The answer would be no due to the followinng reasons: the basketball board would have to be drilled (or attached) to the wall of the house and might affect the pointing located with around the bricks, it might also cause cracks and affect the wall structure.
Why dnt your people call bk when you say they're gonna .You put a new combination boiler in but no electric engineer has turned up to connect the control pad so ive no way of controlling heating
Hi Charlotte. I'm really sorry to hear this. I would need more information to look into this for you. Are you able to ring us on 0300 555 6666 and we can get this sorted.
i have a 1 month old baby and a 6yr old son and no hot water! Whg are telling me nobody can come out for 11 days, surely this cant be rite?
Is this an appointment for the first attendance or have they attended and need parts?
24 hour phone number for noise complaints
There is no 24 hour mumber for noise complaint. Phone them in hours 8am to 5pm and they will log your call amd send to neighbourhood services and give you the number for environmental health/noise nuisance department in Walsall council as they are able to take action in those circumstances
is the WHG website down? when I try to log in I get an error code.
Hello Gaz. Our website is fully functional. However, if you continue to experience any issues accessing it, please do not hesitate to contact us at 0300 555 6666. One of our colleagues will be more than happy to assist you.
Nobody has answered the phone for weeks? Does anyone know what's going on!?
Hi Ryan, occasionally, our phone lines may experience some technical issues resulting in them temporary being down. However, we always keep our customers informed through our Facebook page and aim to have the lines up and running within 24 hours. If you still need assistance, please call us at 0300 555 6666. We are here to help.
Me and my large family am having problems with get a house off walsall council homeless team they put us on private housing sector god noses why when we need a house off the council
Hi Dean, thanks for asking the question. There's a high demand for our homes right now and we are prioritising those in greater need. You can find more about how we allocate our homes here www.chooseandmove.whg.uk.com/p/home. Walsall Council can support you and your family if you are homeless or at risk of homelessness. More information can be found here www.go.walsall.gov.uk/housing/homelessness
How do i get another fob
Hi Jayne, please give us a call on 0300 555 6666.
How do i get a flat or bungalow in exchange for three bed house
There is no guarantee that you will be able to exchange, however I suggest that you pop into the main office and talk to a customer service advisor where they will be able to deal with your query and hopefully get you talking to the right team. The whg Web site is also a great place for information to, It would be worthwhile taking a look at the Web site to.
Hi Ismail, thanks for your question. I'm sorry to hear you're having difficulties with our online portal. Could you give us a call on 0300 555 6666 so one of our colleagues can review and make sure your repairs are booked.
Can I swap a two bedroom bungalow?
You would need to register on homeswapper
Is gas servicing still happening in lockdown 2?
How much has the housing benefit gone up by
Are you asking about how much the rent has increased?
Who runs the Myatt Avenue aldridge WHG Office? and how do i get hold of them?
Good luck there. Try going in or calling whg in walsall, thinking about it go in. There a waste of time otherwise
Is there any parking at whg hatherton street walsall
Yes, even street parking behind whg and the school. Easy enough for you
Can I have a bungalow on whg if im a home owners
what is the mangers email address or good solictor to contact about w.h.g
Hello I have been bid for homes for 6 months and is he 3 bed room but I'm in bronze and I was just wondering how long will have to wait for Thanks.
What help are you giving to vulnerable adults who are tenants with you=(
I would like a wall. or a 3/4 4ft fence in my front garden to stop people from walking all over my garden. Do i need permission to have one fitted/built, and could i have it done by Whg, would i have to pay someone to do it for me.
(Translated by Google) Whg email addresses
(Original)
Whg email adres
Trying to ring the emergency line about a plumbing problem but it just keeps cutting off. What do I do to contact WHG?
Will whg let me have a multi fuel burning fire fitted by qualified engineers?
Why is it in my tenancy it says no anti social behaviour and dogs bust be keeps quite but when I called whg thay said thay won't do anything help please some one
What day are you now open