Walsall Housing Group Limited reviews

I’m with whg 10 years!in start they was looking after houses very well!but last couple years service is 0 stars not even one ! I booked last year in June to change for 3 windows glaze!guy come in July and told me it will be ready and change …

Been with them 5 years. Never had to raise a complaint until now. Issues with another tenants children running amok. Called to to raise the issue, only to be told to basically sort it myself or call the police. This is not the answer. They …

Can’t give 0 stars or I would. Left with no bathing facilities since 29 December because of a broken shower and cracked bath to be told it’s not an emergency for them to come and fix and being told to sponge down in the sink. Been told to …

Would give 0. There is something living in the loft pest ‘expert’ said it is the wind….. the wind is gnawing wood and scurrying around?garden is unsafe for my children we moved in with no fences at the back of my garden, glass left all over …

Joke company, avoid renting anything from them, they care only about money and don’t care to solve any problems.
I moved into a building that WHG is landlord and where my neighbor plays music …

Poor service my bungalow is black in places with mould. I suffer from lung illness but they ain’t bothered as long as they keep getting their rent every month but I’m going to hold it back until they put installation in my loft because I …

Properties are infested with asbestos tiles etc , probably in the plaster and roof and other hidden places , I’ve asked them to look at it and they refused , I had broken aspestos tiles in my property and they were not removed correctly …

What is the point of having an emergency out of hours number if no one actually answers the phone.
My grandparents are both in their late 70s, vulnerable and their boiler is not working. So what are they supposed to do now? Freeze over Christmas. An absolute joke

Our neighbours have been over feeding birds for months on technically my parents property because the fence has been accidentally built there by the council an my parents are private . The droppings have been going all over our fence and garden. And now we have mice. Nothing at all has been done.

I dont know why I’m even with whg I have a new born baby and I have phoned them to let them know as well I have raised multiple complaints about water leakin throughout the roof and black mold that covers the whole wall in my bed room …

They’re the worst, they have no regard for their tenants all they care about is money, took years to get a leak fixed they kept botching the repair which resulted in the kitchen ceiling collapsing from the leak in the bathroom in 2019, …

Phoned to report a hole in the roof, and was offered a repair slot more than 2 months in advance. 2 months to wait to fix a hole in the roof? Not acceptable, at all. …

can’t fault at all, i called twice today and on both occasions, have been more than helpful and my problem sorted.
Excellent Service. Staff on telephone so polite.
Thank You

Had my flat since 2016 reported my repairs constantly got no toilet or hot water to have a bath and my health is getting bad due to it I’ve got bugs in my water and a leak from my washer which ruins down under to bottom flat been told to drink bath water as well and I’ve got mouth infection

From 2 weeks yry call them already more then 3 times. After 35 min waiting someone aswer the phone but put them on a side and loughing and cheat chat with friends. Them so rude and so bad service. Since April 2021 waiting for fix my …

Horrible service, we don’t have light and fire alarm from October….we still waiting when someone will fix it . Now we have broken boiler I’m from almost two hours on the phone … no answer … We don’t have warm water , no heating… we have 4 years old daughter…

I have reported damage to our garage today and also called with a crime number and now I am calling to find out how long the carpenters will be will not speak to me not authorised. They are useless get away with it as there is only them. …

This organisation is shocking. They think it’s fine for tenants to sign Tenancy Agreement renewals without terms & conditions – nearly two months ago I asked for Ts&Cs and now my tenancy has rolled over instead of becoming the new joint …

Handing keys back. One person on desk. Had a wait. 30 minutes plus.

They threaten you with charges if you miss a gas check, repair call , yet there communication with their tenants is horrendous.

Was really happy when got offered this house but after a while my neighbour started causing trouble banging doors, stomping up and downstairs on purpose I have children and clearly don’t like the fact of this. Complained to my housing …

I applied for social housing 2 and a half years ago.
Within the two years WHG has done absolutely nothing. If anything they shouldn’t be allowed to manage housing or anything related. …

Left with no flushing toilet for a month, so we had to pay out of pocket for a plumber to fix the problem instead. WHG are a disgrace. If I could give 0 stars I would.

This place has got to be the Worst Ever housing association ive ever lived under.. they take a long time doing everything and i mean everything, very slow workers. They dont respect the job or the tenants at all, dirty dog attitudes, how is …

I was about to buy a flat that was subject to contract where the freehold belongs to WHG, but I declined, because WHG refused to do the repairs on the uneven ceiling and damp in the lounge that my surveyor picked up amongst other repairs …

The worst association I’ve ever had the misfortune of dealing with. They’re quick to brag about their awards however when it comes to actually helping out their tenants, they are so slow, so so slow. Think of Belgian footballer Youri …

Regret moving to Comet Drive, I live here 1 year now and my neighbour is a nuisance with his loud music I report him before and he got angry I told him how the walls are tin in the new built I can’t watch my TV in my living room in peace. …

Yet again another disappointment day waiting for whg to come and do a job for them not to turn up and not a call to say they wasn’t coming. What a disgusting service. And still waiting for manager to call and guess what no call back… Its …

I have been bidding for a 2bedroom house for more than a year and eight months now but whg did nothing about it,my baby and I have been sleeping from one friends place to the other and I keep messaging whg but Dey neglect me and my child …

I would like to show my appreciation for Jenny the wellbeing officer at Ellum Pointe. My mom recently passed away and she has gone above and beyond to help. A very big thank you to her and also Dawn. Thank you Jenny for persuading Iris to …

WHG is completely out of control. They do not work within the remits of the law. on countless occasions they have failed to act with due care and diligence and do not adhere to the property and housing act laws. I wish I had the time to …

Was offered a property back in October and told me it would be ready on the 27th of November. November comes and the property is still being built, understandably not their fault. Then I was told the property would be ready in the middle of …

If I could have gave no star’s I would have… we’ve waited over a month for a broken plug to be repaired the day they was meant to have come(we was told between 8am-8pm) we waited in all day for no one to show! They was told there are …

One rating because I got a call back, I complained only this morning, I live in a two storey flat,my neighbour wakes me up every morning between 5.30am and 6.30am, with her stomping creaky floor boards,WHG said she has to get ready for …

Had to wait 10 days for someone to come fix my shower. Was told to keep ringing to see if there is any cancellations. Far as Im aware people dont cancel repairs!? So Ive waited for the appointment. Was supposed to come between 10 and 2. At …

Awful! Every time I book a repair you literally have to stand waiting at the window otherwise they’ll tap the door and leave. Some members of staff in the call centre are just plain rude and you just have to look at the state my cellar is …

Do not put customers first. Do not do essential repairs unless officials get involved. The Disabled and families with children living in poor conditions. If this us you report to your MP. We need change. We need to be put first.

Whg are an arrogant landlord, think they have it in for my family. Had to put up with a noisy neighbour nothing was ever done just told to put up with it. I’ve got damp in flat nothing is ever done and I’ve been told it’s my own fault as …

WHG we do not care about tenants they should check the tenants before moving into their properties when jobs are reported it takes a long time to get fixed

Waiting in several times now for someone to come and repair my fence. No one turns up. I have lost days at work and had to rearrange other things to sit in and wait for no one to show

They Rent property out which is a health hazard and not repaired correctly.
There properties fail the HHSRS health and safety standards. Standards.
Do not turn up to appointments. …

Treat tenant’s like trash, does not matter if you are working or on benefits. They are doing less and less as the months go by, had leaking bath through ceiling which damagesd paint work etc and which was caused by them not doing piping …

I have been trying to get them to do something about the mice for three years now, the whole flat is infested, the neighbors are filthy, no matter what I do to get rid of these vermin, nothing helps. They keep telling me to phone the …

Customer service really bad. I phoned today, someone picked up within 2 minutes, told me she was going to speak to someone else and left me on hold for nearly two hours, so I just hang up in the end.

I’d rate this a zero if.i could..after nearly 5 years on the list..we literally had zero effort.made by them. After constant messages saying how desperate we were. We were overlooked everytime. Finally got my.house with accord housing last …

My god look at your reviews you seriously need to look at your performance. You let people suffer antisocial behaviour sewage and infestation problems . You also don’t care about disabled and state of your propertys if people do home swap …

I’ve sent letters and phone them and call bk several times no reply

A plumber called Ryan Grovner, came to fix our central heating on Christmas eve. He was very good and sorted problem.Very impressed

Fence in shared garden was burnt down in an arson attack August last year – we are still waiiting for it to be repaired, last time i phoned the girl said she wasn’t sure anyone had even looked at it yet!

Need I say anymore, look at the reviews, partner been complaining about mould for months, have a 7 month old baby who has been in hospital because of bronchitis, mould isn’t going to help this and housing association don’t care, have been …

Was on the phone for over an hour yesterday because I have snow coming inside, then was promised that I would get a call back today, as expected no call. When I phoned up to ask what’s going on, the call back I was supposed to get wasn’t …

Appaulling ignorant and rude staff. WHG states that it’s acceptable for a young family to live with mould growing by the hour, ruining clothes, carpets, furniture etc and the baby having had meningcoccal and sepsis, and staying to keep the …

We are a tenant with whg and we are overcrowded and got a partner in a wheelchair she got Ms. We live In a low rise flat with no wheelchair access for her to get out of the flat cause we live on the second floor with no lift so we are a …

whg very busy on monday morning so new I had to wait, spoken to Emily she was very nice and helpful, advised me to call later but did give advice I will be using update later.

Bad service , all they can do is saying sorry about that .

some of your staff need to be trained better (1) MAN ON MY DOOR STEP GRUNTING AT ME AND THEN I FIND OUT HE IS FROM W H G TO DO A GAS SAFETY CH . NO I D AND I HAD NO LETTER TO SAY THAT IT WAS TO BE DONE .(2)THE MAN ON YOUR SWITCHBOARD TOOK …

They seem to employ barrasters who think they can treat people as their subordinates when they are put in their place about their lawful duty to look after peoples data stored on computer.

They really should be a system that allows you to choose 0-STAR because that WHG deserved again I’ve been phoning up for the past 4 months trying to get an appointment for repair again there is no appointment they give you random times and …

Trying to clarify annual gas check for vulnerable person. Apparently no managers working at WHG today. Looks like an email to the health and safety executive then.

I live with my grandma and there have been A lot of trouble in these flats due to one of out neigbers being extremely racist to the family above him it starting to effect the other people on the flats and no matter how many time his been reported whg haven’t done anything about it. It’s ridiculous

Disgusting reported mould in my daughters bedroom and my bedroom to be told they would get someone to sort it its now be nearly 10 months 3 times decorated both rooms and two new wardrobes along with clothing and now my daughters carpet is …

V bad service.i have applied for applied since start of 2020 but they r not giving us property we r v struggling and I’m keep telling them but they nor taking any action .. v unhappy

Amazing service and speedy repair! Almost every time.We are thankful for everything you guys helped with.

Thank you Jane for sorting my lower back amazing results after 3 sessions with you and pain free xx

This company is one big joke. The complaint system is also one big joke.Full ‘professionalism’ employee’s always ‘halps’ – nobody don’t know nothing about anything.

Awful awful landlords, never answer the phone , customer service is terrible 😡😡😡
Update: as you can see from their reply …

Very slow on orgaizing anything. Lots of staff milling around appearing to do no work ar all, and havent a clue on property maintainance or public equiries

these people lack common sense! For people that work full time they do not understand that you cant take time off for constant appointments there operating hours are 9-5 like most average workers sort it out WHG!!!

There are rats by Tesco petrol station it is really bad there is a big nest 50 plus rats something needs doing asap

Calling whg ,rubbish, trying to cancel gas service on given date,so they not have wasted appointment, cant get through ,and to use my whg, will not allow as have spent 2 days on and of different parts of day to change dates as date not suitable ,and to be told I can be took to court if dont allow access!!!.

I am not happy with these lot due to knowing wanted to move to a flat get our own place and they knew that we were planning on starting a family let us move in when they knew these flats was riddled with mice what a joke got a 2 week year …

Missed a gas service check due to work and other reasons tried to arrange another time and three days letter I can’t get in touch with no one I’m on hold all the time but yet I been given a notice to ring you up its a joke

Appalling service no care as long as they have thier money

Useless waste of space avoid helping you if they can! Lack if communication with each other from the people who work in office & the people who come out to you!

Contacted whg last 2 weeks on Friday had call from lettings about my problem was quickly sorted out very helpful and also contacted me by email excellent service whg

Absolutely disgusting been on call 1 hour and 50 minutes and still no body answering call while I have a water leak disgusting been a whg Tennant for a long time and pay full rent and this is how were treated

I’m so glad with whg, they always help whatever tenant need . Specially Amerjit sagoo and carol jones very good in advice thank you so much whg for helping me out thanks

They only care about rent,they don’t care about anything else, even the tenants safety,worse housing association ever

I would have left no stars if i could have, disgusting the way their tenants are treated

Went to view a flat they said they would contact me within 1/2 hour so I’ve been waiting 3 hours now bang out of order