123-reg.co.uk reviews

No support. I paid for services (domains) and they didn’t register it. I have lost 5 domains in last 7 days (somebody registered it faster because 123-reg.co.uk did nothing for hours after payment). On top of that they didn’t answered for …

I’ve been a 123-reg.co.uk customer for getting on for 20 years and I have a couple dozen domains with them. However for the last six months I’ve been unable to log into my account and there is absolutely nothing I can do about it! The …

After being a customer for 10 years I expected a lot better! In short, some domains auto renewed which I no longer needed. Within 4 days I requested a refund and for these to be cancelled. This is well within their stated 5 days! I am now …

Would not even give 123Reg the pleasure of a 1 star review. Customer service is appalling. …

Emails ignored for months… they finally got back to me within days of my domains (that I am still requesting to cancel) renewing.
I feel scammed. …

Watch out for random charges! I’d been a customer for over a decade when they took money from me for another customer. They refused to refund or help because of ‘GDPR/DPA’. … But it’s MY money? The support and OCEO are very unhelpful. I claimed back via Paypal as ‘goods not received’ and won’t use them again.

Didn’t want to do this, but I’ve been using them for years now. I highly regret it. …

I used 123reg for my first domain and got a second name for free.

Their technical support was the worst support I’ve ever encountered from any …

Why do people only give feedback when they are complaining. I have been with 123-reg for 27 years! I have found them very helpful. I can easily access my dashboard and go through all the elements I require. If I forget anything they are …

Dreadful service, you cancel domains they still charge you. Cannot understand what they say, as I feel they their call center is another country.
You wait on the phone for 15mins and then half way through the conversation the …

Used 123 for many many years, their services are always great and the control panel is easy to use. I have used the customer support 3 or 4 times and every time they have been responsive, pleasent and thorough often going well beyond the realms they cover.. Absolutly recommend them.

Terrible service. I contacted them 2 months before my service was due to renew in order to cancel. 10 ignored emails and 2 phone calls later, they have taken money from my account. I am disgusted at how quickly they took my money initially and how impossible they make it to cancel a service. This will be disputed!!

Set up an account. Email was an issue with issues getting into email address. When calling or using chat, the service was super poor. I could not think of using them at risk to service with my company. Avoid. When i cancelled, no word about refund/sorry…NOTHING.

Shocking to find 123 Reg had added a whole list of .uk domains to my account and billed me for it without notifying me. I received a total bill of £330 for domains I already own, what company does that and surely it is illegal! I was always a happy customer with 123 Reg but now I will be looking elsewhere to take my business

On the 13th of May one of their team accidentally charge me 3 times for a single purchase. 43 days later, I am still trying to get my money back. I just don’t understand how a business can be so incredibly inept with regard (disregard) to customer service. Avoid.

Renewed domains and took money from account without authorisation. Refused to refund. Disputed with PayPal. …

SHOCK A ‘GODADDY FIRM, MANAGED BY BEN LAW…SARA REGO…FIRST GET AWAY FROM THIS COMPANY…NEVER TRUST, SO BAD TO WORSE SUPPORT UNRESPONSIVE VIA MANY PASTED SUPPORT TICKETS EVENTUALLY AGENTS CONCEALING TWO DOMAINS AND ALLOWING EXPIRED …

These people are the worst customer service I have come across and they are really rude and arrogant. I would brand them as thieves as they have taken money from my account several times without my authorisation & consent. I would be reporting them to watchdog, FCA & Financial Ombudsman.

I’ve always received excellent customer service from 123 Reg. The SSL certificates are expensive, but everything else is good value.

After being with 123-Reg limited for over 5 years plus, and numerous domain names for our businesses (some which are still active) – spoke to lady called Andra from support, said they would not offer any refund for an old account which was …

hard to find a shittier amateur outfit than this company. ,
123-reg is an efficient obstacle to their customer’s success

The worst of the worst
When you open a ticket, you are into a journey of begging for answers and updates …

I have been a customer for a number of years and have been happy with the service I have received. When being on hold, the call was taken within 5 minutes which is very good.

Awful company to deal with. Told them time and time again to shut down my account and still taking money from me

They are charging £4.99 for whois privacy despite its free with nominet whois opt-out

Awful, awful, awful. Have wrongly taken money various times and I am here because they have done it again!!

Terrible company – rubbish service – took money without authorisation.