FirstPort reviews

This company seems to charge me a fortune, for their services, approximately £2000pa, which I do not receive. On moving in they demanded to be paid a full year in advance. They do not maintain the bin area. I have contacted them 10 days ago …

Not even 1 BUT 0 star. Complete neglect from First Port. Paying a service charge for no service – coming from a maisonette. They say one thing but it simply does not get done. Still having issues with other residents parking in visitor bays …

Property Management is a strong term for what First Port do. Had tiles fall off the roof in Feb 22 and we are still waiting to get them repaired. It took the threat of legal action to get them to fix it. Out estate has had no investment …

First Port is a property management service that I would not recommend. They are unprofessional and show a lack of respect for tenants. They are slow in addressing property-related issues and even slower in producing insurance claim …

Just moved in the property as a new home owner and was hit by admin charges for late payment of £240 which is absurb! …

If I could give less than 1 star I would. This company is day light robbery. Forced to keep paying there increases for year on lack of services provided. £600 increase this year is just mental. No communication with us all to see where cuts …

Sent £400 for management pack which can take working 15 days to arrive.
Sent off 10 days ago and 8 days later they said the 15 days would start from then. …

Not even sure why LendLease would allow a property management company like FirstPort look after their flats. FirstPort currently look after the estate and it’s just been complains all year round. Grass not being cut for months, leaking, …

Utterly hopelesss service by utterly useless employees. My key fob stopped working and it took them ten weeks to provide one after i payed for an emergency replacement. When i escalated the complaint to their customer experience team the service got much worse thanks to the extremely rude, incapable and unprofessional Elaine.

Absolute joke of a company, have been trying to get a second key to my building for 3 months now. My partner and I have been sharing 1 front door key. …

FirstPort are an absolutely wretched group! They have been completely incompetent and extremely abhorrent with the lack of honesty and respect they show customers and their visitors. They lied and sent me in the wrong direction when making …

No “service” provided by them. If I could I would rate them subzero. No communal area cleaning, water doesn’t run, thefts, elevators broken for 10+ storey building and dont get fixed. Negligence at its peak. Executives from this co should be in prison – only a matter of time. Our residents are in process of suing them.

It is a terrible maintenance company that charges a lot but doesn’t get anything fixed or maintained. Even if a request is urgent, it gets ignored, and, more often than not, I get hung up on.

First Port offer no value for money, are not helpful, transparent or even timely. This is literally the worst company that I have ever come across. They know the law, and they will not do a thing above what they need to. Their fees and …

Disgrace of a company. Nearly 10 months after raising an issue with them (along with other residents raising the same issue), they’re still dragging the process out and placing blame on third party companies. Have spent hours emailing them …

This has to be the worst of the worst. Absolutely terrible management company. I will be making a complaint and taking to the ombudsman. I cannot express how utterly disgusted I am with the level of service care to leaseholders. How they get away with mentally torturing clients is beyond me.

My second review. I was calm when on the phone and Matthew from collections just hung up on me because he couldn’t take the fact that I told him not to let emotions get the better of him when he was talking over me. Absolutely …

Rubbish never collected on time, they let it build up. Lights in hallways never work, have to email in for both.

Probably the worst property management company ever. If you are buying a leasehold property managed by First Port, don’t, it will save you money grief and heart ache

Absolute shambles. Living in a high end flat but First Port building management are completely disinterested. No cooling system for over 6 months just conflicting excuses depending on which manager you’d ask, regular bike thefts from a now completely disabled underground “secure” bike store. Building management completely useless.

This is the worst property management company in the world, only the charge is very positive. After the property management company receives the money, the owner needs to consult other things and feels that this bad property management …

Chelsea Creek Flat Owner- If I could give a 0 or negative rating I would. First Port is a DISGRACE, DISGUSTING behaviour. …

This company over charges and under delivers, I have been trying to get hold of them by phone and email, regarding costs regarding work they claim to carry out and do not. Very unsatisfactory service

Share most of the same mutual frustrations as other complaint.

Don’t answer the phone for ages and when they do they are completely …

Awful company. Took legal action against us for unpaid service charge with an account number we have never seen before. Now claim we have 2 accounts for the same property and need to pay service charge for both of these accounts. We have …

Useless company. Most fees paid go towards admin and many residents are not eligible for the services provided. We end up paying for nothing.

Worst service by far… Well done
Trying to sell my property and their solicitor has not replied after 2 WEEKS… so I can’t complete the sale… called them… Well lost count of how many …

Nor myself or my solicitors have received a response from FirstPort regarding the property transfer / documents that we require. I have called 10 times and we have emailed multiple times with zero response. At present this is the only thing …

Horrendous company. They are scamming every property they manage with bogus and fraudulent invoices. Residents are taking them to tribunal constantly and winning. They should not be allowed to operate. The photos are of mould that has …

AVOID AT ALL COSTS. I am a tenant in a building managed by FirstPort and have on 3 occassions experienced a blocked toilet, blocked shower and sewage flooding due to several cracked pipes in the building. FirstPort continually avoid our …

Absolute discrase of the company. Ripping people off with made up charges. Property grounds are not maintained at all. For the amount of service charges sent to lease holders I would expect to have concierge at the entrance greeting me with …

Complete and utter cowboys. DO NOT buy a flat in a building these people manage. …

These guys will barely to the minimum to ensure your property is habitable. But they have no issue taking your money. Terrible customer service, lots of promises of things being done but actually nothing is done. Stay clear of these guys

Worst property managers in London. Since they took over our building service has dropped to a standard that is well below acceptable. We’re trying to get them out as absolutely incompetent on all aspects except extortion sting your money. They should just fail!

Why is this company still running! They’re trash! We will sue you and bring you down!

I pay a monthly fee to Firstport, but have been emailing them since 20th June with a simple question, to NO avail. Really?!!!!! …

Fancy being lied to? Fobbed off? Condescended? Ignored?? Choose First Port!

They are one of the most hapless (bordering on corrupt) property management …

Terrible service from awful people. The people who come to carry out work do an average job at best, but the people in the office who deal with concerns and issues will continuously ignore you for weeks on end, until they respond to feed you with lies. I can’t stress enough how poor the service this company actually provides is.

Feel like firstport can get away with charging any amount of money they want and leaseholders don’t have a choice. It’s basically a money making scheme. Charges have gone up for my property nearly two fold and haven’t heard anything from …

One star it’s a lot they deserve Zero!! They increased our service charges by 65% without prior notice. They don’t do their job, and they are not responding to emails when requesting explanations. Avoid them by all means.

Service Charges have increased by over 65% with no warning and a due date of 2 months. Ridiculous and incompetent. Their attitude is the charge is the charge with no remorse or understanding of the stress they are causing leaseholder. …

I have waited 3 weeks for a replacement fob for my building dispite paying for it. Was sent one that didn’t work have been chasing them ever since. Truly shocking service from first port and the locksmith they use Eydens. …

Agree with every other recent rating, they’re awful. No customer contact at all unless they’re trying to get your money.

The worst property management company EVER! Completely incompetent, unprofessional and unorganized. They take clients money but NEVER answer the phone or deal with queries. I was on hold for 45 minutes chasing a management pack, when I …

This outfit of bullies just refuse to issue accounts so that they can collect money for their solicitor cronies.

truly awful. 3 weeks to reply to a simple email, causing delays to property sale and having knock on effects for peoples lives

Legally how First Port are allowed to operate I do not know, I can only assume there is no legal or ombudsman oversight in the property ‘management’ sector. The only thing this company and its employees ‘manages’ is to take as much money …

Great truly experienced property professionals! Recommend!

Called 4 times for them to sort my issue out and promised phone calls back. Not once materialised. What is wrong with this company?

Extremely dissatisfying service. This company is rotten to the core and they’re also crooks. They’ve incorrectly calculated the service charge for Talehangers close development for 14 years and are still yet to pay out!!!!!! Avoid at all costs.

Con artists! Had to deal with property manager dale Thomson! Compulsive liar

I tell you know the people that work for this company are rotten to the core. Incompetent regional manager Hayley Harvey. The sooner we can collectively remove firstport the better.

Would have given zero stars if allowed – upon numerous contacts with them to change the correspondence address to my residential address for our buy to let property, they still hadn’t changed it. And that led to us missing service change …

Wish there were -ve stars in the review.

1. Super expensive service charges. …

Absolutely terrible. They never respond to cases you raise and the service charge seems to pay for minimal cleaning and nothing else

Very difficult to get through to on phone, spending with long waiting times to speak to someone if you have the time snd patience to persevere.

Not sure the point in reviewing, considering you probably don’t choose your management company….if you get a choice, DON’T pick FirstPort. Incompetent, uncaring and just useless. Reasons include, but not limited to!: Increases to Service …

I very rarely negatively review things online, but FirstPort are the most unresponsive company I have ever come across. They are yet to reply to our emails requesting basic information for our property sale for 4+ weeks, which we have paid a fee for them to do. There really is no excuse for how abismal their customer service is.

I’m in the process of buying a house which unfortunately have First Port managing a shared driveway. Their property transfer department is super slow on replying and has delayed our sale & purchase a lot. I paid £60 for a fast track (2 …

Worst company ever, all they know is sending payment reminders and charging late fees, but if you need anything you will passed around many people for a week. Selling my apartment, because of them. Zero value offered.

Have tried to contact my property manager on various occasions regarding various simple issues and just get ignored. This organisation are quick to take your money for my ‘service charge’ and receive no ‘service’ whatsoever. Id advise …

If I could give 0 stars I would……a scandalous business. You should be allowed to give no stars they don’t deserve any. A bunch of crooks, ask them to do anything and according to them its not their responsibility, when it clearly is. …

Absolutely awful , have called numerous times only to be told a different story .couldn’t even take my contact number down right , Roof tiles have come off due to storm , sent out maintenance company who did not come prepped to fix roof , …

Not sure if you can call them a management company. That would they actually manage things other then invoice which they will ensure always get to you. However, if you have requested, asked anything to be done, rest assured it won’t be, not …

A joke of a company. They charge for services they do not deliver, or deliver extremely poorly. When asked to present documents as required for a house sale, they have held up the process numerous times, and had to be asked repeatedly. …

If it was possible to give negative ratings, this would be the place. I bought my property 8 years ago and Peverel OM (who have now changed their name to First port) have proceeded to make my life, and that of my neighbours, a living hell. …

Do you wonder why these clowns get 1 star from over 30 people?
Because they are a joke.
They appointment a new “Estate Manager” to our residency in Canada Water (SE16). …

Please, please, please avoid FirstPort Property Management company at all costs! This company is absolutely useless and they over-charge for a ‘Property Service’. In your property blocks, group together and seek legal advice about …

There isn’t a 0 star so I had to choose one. Send bills every two years.

Run from this company as far as you can. Every bad review is true, they can’t …

The residents association took them to court and won. Still waiting for our money.
Issues remain unresolved for months or even years. No responses to calls or emails. They just take our money and do nothing. Worse managing agent ever.

Beyond bad
1 year with a leaking roof, that is not only damaging my home but also the integrity of the building – despite over 20 emails in 2 weeks for them promising and …

Disgraceful company. They have jeopardised my house sale by refusing to answer queries raised by my solicitor which only they know the answer to. If you get a choice, do not use their services.

The Worst Management Company . THE LIFT IN MY BLOCK HAS BEEN REPEATEDLY BREAKING DOWN AT LEAST 100 TIMES OVER THE LAST 10 YEARS. NO REPLACEMENT / UPGRADE OR REFURBISHMENT UNTIL NOW DESPITE FALSE REASSURANCES FROM FIRST PORT. SOME RESIDENTS …

I’ve been waiting nearly 4 weeks now for a basic cladding and fire safety report so I can remortgage my flat. FirstPort don’t reply to emails and can’t provide this basic documentation. When I finally got through, I was advised no timeframe …

I moved into my place in October since then I have been trying to get a account number so I can pay my maintenance charges and getting no where like other people I would give this company zero to so many different things they tell me they are rubbish.

FirstPort manage our flat property and I don’t really have any complaints. Bins are taken out regularly, and they’re quick to respond on Twitter in case anything comes up. Good communicators in that respect. …

I’ve been living on a development managed by First Port for over 10 years. They used to be known as OM Peverel but rebranded because their brand was so toxic given all the complaints they’d received. Nothing seems to have changed – the …

Nearly 2 months and still they haven’t helped us sort our phone entry system (no point having one if it doesn’t work). The property manager at First Port NEVER responds to emails. The worst service I have ever experienced. PLEASE CAN YOU …

Pathetic company, I sold my flat August last year and ever since then Firstport have slowed everything down with solicitors as they never respond and I still have not moved out. They don’t respond to emails and don’t even bother ringing.

Zero Star!!!!!!!!!! I thought I was among only a few who were so frustrated with this property management company until I see all the reviews here. I have a leaking in my bedroom for more than half year, yet they still haven’t been …