Abraxas Insurance Administration Services average reviews all over the web

1.6
Total Reviews 43

Average reviews from all platforms

Average Rating 1.6

Average reviews from all platforms

  • 5.0
    4
  • 4.0
    2
  • 3.0
    1
  • 2.0
    0
  • 1.0
    36
Abraxas Insurance Administration Services reviews breakdown:
Google
1.5
42
1023
3.0
1

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42 Abraxas Insurance Administration Services reviews on Google

W
WrathOfHunter 9 months ago on Google
( 1 out of 5 )

I was unfortunate enough to be involved in a single vehicle road traffic collision at the beginning of the year in January, and put in a claim with these marvelous, helpful, efficient, honest and professional people. The service was quick …

CA
Corneliu Avram 9 months ago on Google
( 1 out of 5 )

At the beginning the man how give me all this insurances was told me , take all the insurances with as and if you don’t use them at the end of period call them and cancel all and you will pay 20 £ each for cancellation. …

TS
Trudi Scantlebury 9 months ago on Google
( 1 out of 5 )

If I could give no stars I would! Absolutely appalling ‘service’ from a Roberto Pol who couldn’t even speak correct English. When asked to be referred to a manager, he refused & said we couldn’t & said he couldn’t tell us why we couldn’t! …

A1
Amy 1397 9 months ago on Google
( 1 out of 5 )

Bought GAP insurance through PSA Finance, never again!!! Takes over 40 minutes every phone call to get through to speak to someone and they ask for something different every time. Just stalling the payment of a claim. Requested my bank …

CM
Chris Mcelroy 9 months ago on Google
( 1 out of 5 )

I tried to get a refund since 01/05/2021 as I sold my vehicle half way through the contract sent a few emails no response to any of them , so just take your money and ignore. Very poor service never had a problem before but now just don’t care.

PC
Pete C 9 months ago on Google
( 1 out of 5 )

They were good before they took on an external company to handle their claims.

Now they are slow and don’t reply nor do any of them speak clear English. …

BR
Bea R 9 months ago on Google
( 1 out of 5 )

Took out Alloy wheel policy advised by BMW Teesside which cost £400 for 3 years. Made less a claim for minor repair costing less than £100 and had to wait over 6 months for the repair. I have now sold the car. They have said they will not …

SD
Stephen Docker 9 months ago on Google
( 1 out of 5 )

Now in the 10th month of my claim!!! Shockingly poor service, and sick of the revolving door of “This may take up to 20 working days but your Claims Assessor will be in contact as soon as they have had a chance to review. Unfortunately we …

S
Stuart 9 months ago on Google
( 1 out of 5 )

I have recently cancelled a policy and have just received an email informing me that it will be 30 days before I receive a refund. There is no company in todays connectivity world that takes 30 days to refund a customers policy.

BT
B T 9 months ago on Google
( 1 out of 5 )

Absolutely appalling company. Still using the “Covid” cop-out for not answering there phones or emails. Happy enough to take £40 per month from your account for gap insurance (which is terrible value btw), but not willing to escalate any …

I
Ivan 9 months ago on Google
( 1 out of 5 )

Well as a client i wouldnt recomend this service to anyone , the response of the team based in Spain is useless they make you wait till 2 months to get the claim settled. There is bad comunication between department and poor customer …

LA
Louise Allen-Jones 9 months ago on Google
( 1 out of 5 )

I don’t want to give ANY star rating at all to this company. Mapfre Abraxus, whose Gap Policy insurance was sold to me by BMW, is the worst company I’ve ever dealt with, and that’s saying some! They’re rude to the point of insulting, hang …

MB
Mark Bradley 9 months ago on Google
( 1 out of 5 )

Surely the WORST company I have ever dealt with. I contacted Mapfre on 9/11/20 to inform of a bereavement of a policyholder. I received one reply 14 days later, which made absolutely no sense. After a further 17 days with no reply, I raised …

SH
Stephen Hall 9 months ago on Google
( 1 out of 5 )

Incompetent staff; took them months to find any record on their system of my policy – they were happy to take £2k when the policy was purchased though. Then they weasel their way out of the smallest of claims (despite it being a common …

SJ
Sandeep Josan 9 months ago on Google
( 1 out of 5 )

Currently I am trying to contact them via email phone everything no response to emails after 10 working days they response to anything if you have any questions they won’t answer after my car is written off I paid 2 finance installments I …

G
GTW 9 months ago on Google
( 4 out of 5 )

Having read the previous reviews I had some trepedation knowing I had to ring them.
It was all for nothing, the call was answered within five minutes by a very …

C
Cynthia 9 months ago on Google
( 1 out of 5 )

Have been trying to get the claim sorted but MAPFRE seem to be wanting a document that the insurance does not provide. After several emails and a month later, we are still at point 0. …

RK
rohit kaushal 9 months ago on Google
( 1 out of 5 )

It’s been 24 working days since I uploaded my documents and I haven’t received any communication, not to mention the hours I have been on hold without anyone from their team picking up the phone. I have also referred my case to the professional ombudsman service so hopefully I will get some acknowledgement and a resolution.

SB
Shefa Begum 9 months ago on Google
( 1 out of 5 )

I tried to make a claim was sent round to pillar to post, can’t believe somebody as reliable Volkswagen stourbridge would sell me such rubbish warranty, at the end of all I’m out of pocket twice, paying 370 for ‘platinum warranty’ and …

SL
Sarah Luker 9 months ago on Google
( 1 out of 5 )

An hour on the phone to get a tyre repair quote, gave up in the end. Absolute con. Do not use. If your dealer pressured you in to taking this insurance then complain.

C
Chris 9 months ago on Google
( 1 out of 5 )

A disaster story so bad you just couldn’t make it up. I’m glad this company will cease trading in the U.K shortly. …

JH
James Hall 9 months ago on Google
( 1 out of 5 )

i am currently on hold and have been for the last 43 minutes, i am sure that it will take a lot longer as i had to give up after 1 hour and 30 minutes the other day. good luck to anyone that wants to claim off their insurance.

OW
Oliver Withington 9 months ago on Google
( 1 out of 5 )

Absolutely shocking business.
Over three months and I’m still waiting to speak to someone from the Uk in relation to my car insurance claim.. …

SA
stephen acaster 9 months ago on Google
( 4 out of 5 )

Made call to cancel policy,was dealt with quickly and politely and was told reimbursement would take about 2 weeks.

RC
Ryan Cullen 9 months ago on Google
( 1 out of 5 )

Had gap insurance when I purchased a Toyota 2 years ago, my car was then hit in June this andyear, put a claim in for my gap, this company were terrible, they sent me a list of documents needed which I sent off, then told the documents were …

B
Boagrious 9 months ago on Google
( 1 out of 5 )

Wish I could give these clowns a quarter of a star. Shocking customer service, failed to provide a basic service I pay for. Do not use this company

MT
Milly Thompson-Vincent 9 months ago on Google
( 1 out of 5 )

Absolutely terrible service. Can’t ever get an email back. Completely ignored a complaint I made and can’t get through to the call centre. Why bother having one if no ones going to answer the phone? …

HZ
Haaris Zeb 9 months ago on Google
( 1 out of 5 )

Horrible company, please avoid any business with this company and avoid stoneacre GAP insurance, they were together in deceiving people. …

JB
Jonathan Barford 9 months ago on Google
( 1 out of 5 )

Terrible avoid any warranty policy. The small print will ensure they never pay out. Just a waste of money.

KA
Kay Adu 9 months ago on Google
( 1 out of 5 )

I can’t believe this is an insurance company
Been waiting for nearly 6 months for my gap insurance payment I’ve sent them everything they’ve asked for and still got nothing,

JE
James Emeny 9 months ago on Google
( 5 out of 5 )

Excellent to deal with
Quick and efficient
Recommended

AA
A.L.S Autos 9 months ago on Google
( 5 out of 5 )

Excellent cover, in 10 years of partnering with Mapfre never had a reason to complain, nor have our customers.

SK
stephanie kerr 9 months ago on Google
( 1 out of 5 )

Poor security procedures, no escalation of issues and inability to provide answers.

RR
Regular Rod 9 months ago on Google
( 5 out of 5 )

kay the security guard is lovely! always helps my wife in!

AL
Adriana Lenart 9 months ago on Google
( 1 out of 5 )

If you are ever offered any type of cover from them. Stay away!!

SH
sam howard 9 months ago on Google
( 1 out of 5 )

just don’t answer phone or mails, how can you claim????

AF
Annabel Forrest 9 months ago on Google
( 1 out of 5 )

Awful customer service.

SH
Stuart Horne 9 months ago on Google
( 1 out of 5 )

difficult to contact – unhelpful – poor value

DP
Dewi Parsons 9 months ago on Google
( 1 out of 5 )

Truly abysmal service.

WC
William Coleman 9 months ago on Google
( 1 out of 5 )

Dreadful

MN
M Naqshbandi 9 months ago on Google
( 1 out of 5 )

Very useless service

EC
emily cotton 9 months ago on Google
( 5 out of 5 )

Good service

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