Act Credit Management average reviews all over the web

4.8
Total Reviews 80

Average reviews from all platforms

Average Rating 4.8

Average reviews from all platforms

  • 5.0
    73
  • 4.0
    3
  • 3.0
    1
  • 2.0
    0
  • 1.0
    3
Act Credit Management reviews breakdown:
Google
4.8
80

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80 Act Credit Management reviews on Google

JL
joshua lowe 4 months ago on Google
( 5 out of 5 )

ACT & Lisa in particular have always been great to deal with. Debt & money issues are always something quite daunting so having kind, compassionate & understanding people is very helpful & relieving at these times. The nature of the …

ZH
Zenai Helena 4 months ago on Google
( 5 out of 5 )

The people at ACT credit management have been so supportive. I’m no longer sitting around stressed wondering how I’m going to afford to pay off my debts. They have made it very doable for me and I can’t express how much I appreciate that. …

RO
rosanna onwu 4 months ago on Google
( 5 out of 5 )

Just spoke to Lisa Thompson and honestly it was the best conversation I think I’ve had in a while, the positivity and joy in her voice listening to my situation and congratulating me on being able to work towards creating a suitable plan …

MB
Matthew Bateman 4 months ago on Google
( 5 out of 5 )

I wasn’t sure how I was going to pay back my debt. I accidentally agreed to a monthly sum to pay back my debt due to misreading the agreement! But as soon as I called, Mariya was very kind, understanding, and calmed me down in just a few …

GF
Graeme Finn 4 months ago on Google
( 5 out of 5 )

Lovely to deal with from the start. Dealt with Lisa Thompson from the very beginning right too the very end. She was lovely! My initial perception of debt recovery companies wasn’t great. However after dealing with ACT and Lisa this has …

ON
O NE 4 months ago on Google
( 5 out of 5 )

I got a call from Ms Lisa Thomson who was very kind and understanding of my situation. Thank you Lisa for dealing with my case and setting up an arrangement so quickly and considering my disability and needs. I usually get triggered by …

BT
Brittney Tenecela 4 months ago on Google
( 5 out of 5 )

Jerome was so helpful to help me find the best way to pay my debt without having to stress. I really appreciate the offer and understanding that you had honestly. …

J
Jeff 4 months ago on Google
( 5 out of 5 )

Regarding an urgent problem with a mis-filed document, I tried to have email comms with ACT. Unfortunately, this was not much use, as it takes them too long to answer !. …

SS
Sumbal Saeed 4 months ago on Google
( 4 out of 5 )

Previously had a call from a lady and it felt as if she was trying to scare me. But today my call was answered by Jerrome and … it was my day 😊. What a nice person to talk to. He was polite and and gentle. Very understanding and equally helpful. …

HL
Hazel Leiper 4 months ago on Google
( 5 out of 5 )

Thanks to Justin Yoong for his helpfulness and efficiency in dealing with my call. I wasn’t looking forward to the conversation I needed to have given the subject matter but he put me at ease and made the process as painless as possible.
Hazel

FP
Francesca Powell 4 months ago on Google
( 5 out of 5 )

Lisa was fantastic. She was able to remain calm, despite my frustration, and quickly helped me resolve the matter with their client. She was very clear on the actions that were required.

CE
Conor Ellis 4 months ago on Google
( 1 out of 5 )

Horrible NASTY WOMAN on the other side ofbthe phone. Tried to talk over me too- SHUT UP! …

KP
Karen Paraskeva 4 months ago on Google
( 5 out of 5 )

Due to an error by my insurers, payment was hugely delayed resulting in ACT being instructed to resolve. Throughout the process they were very professional, patient and considerate, particularly Lisa Thompson who was my main contact and …

SM
Sumbal Mojtaba 4 months ago on Google
( 4 out of 5 )

Previously I had a call with a lady. It wasn’t a good experience. But today my call was answered by Jerrome. He was very nice and polite. Understanding and equally helpful.

AG
anderson gama 4 months ago on Google
( 5 out of 5 )

I give a call to discuss my payment methods with the gentlemen which was very helpful by explaining what my options were at time and what I should i do next. They didn’t make me feel uncomfortable with my debts in other ways they make …

FR
Fida Rahman 4 months ago on Google
( 5 out of 5 )

I had a lovely & great experience with Lisa Thompson today. She was very friendly and able to accommodate to my request and that has been a great help for my Mum and my family. Many thanks Lisa. God bless you! ♥️ Much appreciated 🥰 …

LC
Laura Culshaw 4 months ago on Google
( 5 out of 5 )

I was shocked to receive a debt letter from this company in the post, I wasn’t aware of the debt but I acknowledge it was mine and was keen to resolve. I dropped these guys an email and Ceri Edwards responded so quickly and helped me …

MZ
Mateusz Zukowski 4 months ago on Google
( 5 out of 5 )

Jerrome was extremely friendly handled my case very fast and we came to a agreement easily 10/10 experience.

GH
Georgia Hughes 4 months ago on Google
( 5 out of 5 )

I received a letter regarding debt I had with a car company. I called and was met with a friendly advisor named Kerry who evaluated my circumstances and was able to set me up on a payment that was manageable for my finances. She was very …

MT
MUHAMMAD TALHA 4 months ago on Google
( 5 out of 5 )

Nisha Cohan was the only nicest person I have spoken Woking at ACT she was so helpful and kind. All of your other staff I have spoken to were rude on call

AC
Ashlee Coggin 4 months ago on Google
( 5 out of 5 )

I recently had a call from these guys one lovely lady called Lisa was soo lovely and kind she told what to do thank you for reassuring me

NB
Natacha BARDOT 4 months ago on Google
( 5 out of 5 )

Empathy is how I can describe the experience I had with Ms Chohan. Thank you for keeping calm and being extremely respectful and empathetic. Your emotional intelligence is off the charts. Thank you

SG
samuel graham 4 months ago on Google
( 5 out of 5 )

Justin Yoong was brilliant, he was very understanding, attentive and sensitive to my situation. He’s a credit to the company

DN
Daniel Nascimento 4 months ago on Google
( 5 out of 5 )

Jerome was calm, professional but most importantly kind which is so refreshing. Really appreciated his help.

HM
Huzaifah M 4 months ago on Google
( 5 out of 5 )

Jerrome was a great help for me, extremely helpful and very friendly.

He completely understood and sympathised with my situation and helped me out as much as possible.

AJ
Adil Jamil 4 months ago on Google
( 5 out of 5 )

Jerrome was incredibly helpful and responsive in resolving the payment issues I encountered. I found his assistance to be timely and effective.

C!
croppy ! 4 months ago on Google
( 1 out of 5 )

They have been harassing me and my family over an iPad I returned to the uni MONTHS ago I handed it to them in good faith and received an email stating that a case has been made regarding the returned ipad so I thought all was good, yet …

JM
James Meacock 4 months ago on Google
( 5 out of 5 )

Would like to thank Tina Lewis for her exceptional help and understanding today. I am due one last payment which due to unforeseen circumstances I have had to delay again and provided me with options to relieve my stress. …

SS
Sean Suzuki 4 months ago on Google
( 5 out of 5 )

The person I spoke to today, Jerrome Driscoll was super helpful, patient and informative and made the whole interaction very pleasant for me. Thanks again!

SS
Sandra Szczurak 4 months ago on Google
( 5 out of 5 )

I’m so happy about a service, Mr.Bradley Miller with who i spoke was very helpful. Iam so glad . Thank you

MS
Mitchell Smith 4 months ago on Google
( 5 out of 5 )

Very fast, efficient and helpful customer service. The customer service advisor was very kind and polite. Personally one of the best customer service I’ve had on a phone call. Definitely deserves a promotion 10/10

S&
Syncronin – 4 months ago on Google
( 5 out of 5 )

Dee was amazing whilst dealing with me on the phone – Dealing with the staff at ACT is the best element about the business, they’re very understanding and friendly. I have anxiety which affects my interaction with people and when I bring myself to call, I am instantly put at ease.

CM
Christine Mudekunye 4 months ago on Google
( 5 out of 5 )

I spoke to Samatha Mcgill today, she was very helpful and professional. She took her time to explain step by step some of the questions I was asking. Thank you Samatha.

SA
Sami Alsami 4 months ago on Google
( 5 out of 5 )

I spoke to Justin Yoong today evening , He was very helpful and professional. He clarified and explained all the matter issues and some of the questions I was asking. Thank you so much Justin

SK
sinem Kisa 4 months ago on Google
( 5 out of 5 )

I had a Web chat with Jerrome today and he was very helpful and kind. Thank you for your understanding.

SJ
Sonia John 4 months ago on Google
( 5 out of 5 )

Good communication and prompt response from ACT team, affordable options of payment and Ceri has been very helpful and understanding.

SH
Sharon Hammed 4 months ago on Google
( 5 out of 5 )

I’ve had a positive explanation with act credit. The staff are very kind and helpful

CF
collette fanning 4 months ago on Google
( 5 out of 5 )

Had a very understanding Rep. who helped all the way to a conclusion that both parties are happy with, Tina Lewis was very quick & helpful dealing with me direct

VK
Vinod Kumar Bhookya 4 months ago on Google
( 5 out of 5 )

Brad, is so kind and patient, I appreciate his service. thank you!

LM
Lisa Millson 4 months ago on Google
( 5 out of 5 )

I have been dealing with Samantha the last few days to help me try and resolve an issue. She has been of much help and made me feel at ease. Her promptness and professionalism on how she has dealt with me is very rare now a days and great to find. Many thanks.

SP
Sharlene Powell 4 months ago on Google
( 4 out of 5 )

The only thing good about my experience today was that Justin Yoong was extremely helpful in helping me and my daughter sort out payments for a debt. Thank you 😊 …

RB
ROLANDAS BARANAUSKAS 4 months ago on Google
( 5 out of 5 )

Dear,
I am impressed with your service. I am very grateful to Mariya Yusuf for her help. It was wonderful and very easy to arrange the payments. …

GS
Gemma Shearer 4 months ago on Google
( 5 out of 5 )

I’ve dealt with Lisa at ACT for a long time now and she has always been polite, helpful, friendly and eager to help me resolve any issues. ACT are easy to contact and always quick to respond to any issues.

YA
Yasmin Akhtar 4 months ago on Google
( 5 out of 5 )

Lisa Thompson was very friendly and helpful. She listened carefully to my financial struggles and was very accomadating to my needs.

UC
Usama Chohan 4 months ago on Google
( 5 out of 5 )

Mariya was very helpful and understanding. She’s aware of my current situation and gave some tips.

RK
Rachael Kelsall 4 months ago on Google
( 5 out of 5 )

Good afternoon, I am really pleased with how my situation was dealt with. After having to provide confidential information to be able to cancel my gym membership I was frustrated and upset about this as after the year I have already have I …

JH
James Harley 4 months ago on Google
( 5 out of 5 )

No one wants a call from a credit agency but Mariya was very helpful and provided me with clear concise options on how to proceed. A smooth process

AA
A Ali 4 months ago on Google
( 5 out of 5 )

I spoke with Dipesh who was extremely helpful. Debt feels very scary but he put me at ease and has been incredibly compassionate. Thank you

LY
Liban Yusuf 4 months ago on Google
( 5 out of 5 )

Jerrome at ACT was incredibly professional and helpful. My request was handled almost immediately. Thanks for all the help.

JL
Jude Lawson 4 months ago on Google
( 5 out of 5 )

I’m giving 5 stars just for the service of Melina, who was very helpful in setting up a plan today. She was nice and considerate regarding the issue and my circumstance. Nothing like the nightmare stereotype of a debt collector! haha 🙂

JB
Jill Brooks 4 months ago on Google
( 5 out of 5 )

Ceri Edwards has been professional and courteous all the way through the process. I have felt reassured by her manner and helpfulness

CM
Constance Marquis 4 months ago on Google
( 5 out of 5 )

Very informative and reassuring. Great customer service. Lisa was the woman I spoke to today 😊 …

E
em 4 months ago on Google
( 5 out of 5 )

the customer service and assistance, especially by Lisa Thompson, was excellent, i had a really easy time sorting out my payment plan and had everything sorted out within a 10 minute phone call.

FD
Francesca Dale 4 months ago on Google
( 3 out of 5 )

Today I dealt with Jerrome Driscoll who spoke to me like a human, very helpful, he was kind and understanding and gave me my faith back in the company. I used to get Tina who was always so horrible to deal with, so rude and nasty to me. I got myself into a mess, it was a genuine mistake and it’s not ok to treat people like that.

DR
Danielle Rae 4 months ago on Google
( 5 out of 5 )

Despite the issues, Marie was amazing! Very empathetic and understanding. No pressure and just listened. What more could you ask for.

AM
Aleksandra Macikj 4 months ago on Google
( 5 out of 5 )

My experience with ACT is really positive, a lovely agent called Jerrome Driscoll has been supporting me for the last year and a bit with kindness, understanding and compassion. He is a brilliant attribute to the company and also people like me. Thank you

AA
Amna Al Nasser 4 months ago on Google
( 5 out of 5 )

Easy to explain the issue and provided multiple options to solve the matter as fast as possible. Good customer service and to the point

D
Donni 4 months ago on Google
( 5 out of 5 )

Tina was really understanding of my financial situation and proposed a plan that fits my needs and allows me to finish paying the balance in 6 months.

HY
himanshu yadav 4 months ago on Google
( 5 out of 5 )

I missed out on my payment after meeting with an accident which obviously made me immensely worried however, Lisa Thompson not just understood my situation but made my experience as less anxious and stressed as possible, can’t thank her enough and ACT enough.

DB
Dee Bling 4 months ago on Google
( 5 out of 5 )

Justin was ever so nice last week when I spoke to him. Understood my situation and spoke to me respectfully

AT
Araba Tetteh 4 months ago on Google
( 5 out of 5 )

Debt is never a enjoyable topic to discuss but this company was extremely useful (Justin) in helping find an affordable solution to my problem without causing worry and distress, I had a positive experience and I highly recommend this company.

A0
AAFAB 0 4 months ago on Google
( 5 out of 5 )

Justin was really empathetic and considerate of my situation, he really did help

CB
Calais Brown 4 months ago on Google
( 5 out of 5 )

Lisa Thomson at ACT has been very considerate when making contact. It’s not an easy subject to discuss but they’ve made it bearable with her compassionate approach. I’ve been able to pay off some debt in small, manageable increments which has relieved a lot of anxiety.

LB
Luca Bertuzzi 4 months ago on Google
( 5 out of 5 )

I have had an unexpectedly good experience with ACT, I didn’t realise there was a credit management service that actually wanted to help me! My agent, Lisa Thompson has given me hope when things have been really hard, she has understood my …

HC
Henry Christopher 4 months ago on Google
( 5 out of 5 )

I haven’t had the best experience in the past with ACT finding their team rather rude and unsupportive. However, I just spoke with a fantastic guy named Aron who reassured me immediately. He seemed to really empathise and appreciate my …

NH
Nisha Hussain 4 months ago on Google
( 5 out of 5 )

I spoke with Jerrome Driscoll last week, who was very helpful in finding a suitable payment rearrangement plan. We quickly came to an agreement and he explained everything to me clearly. Thank you Jerrome!

SM
Shell Morgan 4 months ago on Google
( 5 out of 5 )

Spoke with Ceri via Webchat about my account and found her super helpful – fast responses and straightforward information. Thanks 😊 …

W5
wkliiroriro 5oororor393 4 months ago on Google
( 5 out of 5 )

I rang the company feeling so anxious and unsure if I would get a positive outcome. Spoke to a very friendly advisor by the name Dipesh Anand who firstly introduced himself and got to hear the reason I was calling without rushing or …

BB
Brandon Burrows 4 months ago on Google
( 5 out of 5 )

Great customer service

Emailed my query to Samantha McGill …

G�
Glodi “GlodiCurtis” Mampala 4 months ago on Google
( 5 out of 5 )

Big thanks to Jerrome for helping me sort out everything, top man!

JT
Jo Tune 4 months ago on Google
( 5 out of 5 )

Jerrome Driscoll was amazing with handling my account. Really understanding and professional.

CM
Corrie Mckenzie 4 months ago on Google
( 5 out of 5 )

Everyone I have spoken to has always been so friendly and caring which is really important when dealing with financial situations like this! Especially Tina, I have spoken to her a couple of times now and she always makes me feel at ease. Thanks Tina!

MB
Mohammed Basim 4 months ago on Google
( 5 out of 5 )

I got feasible response fro act staff ceri i got my satisfied service from her
Thanks

EP
Ellie Pearson 4 months ago on Google
( 5 out of 5 )

Recent phone call with a member of the team was very helpful, non judgmental and lovely to speak to

S
Simmone 4 months ago on Google
( 5 out of 5 )

The online chat facility helped me to quickly sort out my account and make the necessary payments

TD
Tina Dalton 4 months ago on Google
( 5 out of 5 )

I spoke with a gentleman named Aron Sheldon, he was very polite and helpful regarding my debt and my financial position. He showed empathy to my present situation regarding a large debt I have outstanding, we arranged a affordable payment …

MB
Mary Brown-Maclean 4 months ago on Google
( 5 out of 5 )

Tina was so lovely and reassuring. She helped with my query within 3 minutes which was amazing

M
MugStep7 4 months ago on Google
( 1 out of 5 )

Emailed and messaged me to contact them so I did and the phone rang out busy for about ten minutes then said “leave name and number and we will get back to you” never did another letter later . Incompetent.

IG
Ilana G-L 4 months ago on Google
( 5 out of 5 )

Ceri was much help today got things sorted in matters of minutes great support

LT
Laiba Tariq 4 months ago on Google
( 5 out of 5 )

I had ACT today to make an arrangement for my next upcoming instalment’s. I spoke with Dee who was very friendly, and understanding. Dee was lovely to speak to and was very accommodating of my circumstances. Great work.

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