Aegon Group reviews

Changed bank account details with numerous organisations with no problems. Contacted Rothesay beginning of April with new bank account details and despite 5 phone calls and 2 complaints (from Australia) still have not received any pension …

Spoke to Rothesay on 13th May 2023 for update on pension pot. I was told an email with information would be sent out. 30th May rang them to ask where is the email and told would be with me 2nd June. 2nd June nothing and now told 4th of June …

I have found this company very good to deal with. My late husband’s Pension is always paid in on time at the end of the month, always regular..
I can’t fault them at all..

Appalling service from staff who are totally inexperienced and/or incompetent, if I could have awarded zero stars I would have done. Today spent the afternoon waiting for the admin dept. to ring between 2-4. Guess what – they didn’t. Have …

Like others who have bereavement and then had to deal with Rothesay, it did not take long to hit brick walls. The customer care staff tried hard to help but on two separate issues once they were unable to answer even simple questions , they …

Appalling my sister lost her husband in December and no end of phone calls to actually get details of the fund then see documents not turning up in post several times and having eventually got the paperwork to release said funds duly signed …

They have asked me to send bank details by email to a company I have never heard of. They took 2 weeks to reply to a letter which needed urgent attention. Their contact centre were not able to help when I contacted them. They seem to just …

Everything takes so long. Out of date and not forward thinking.. Have 2 pensions. Rothesay take weeks and weeks to get numbers out whilst other pension provider has numbers at the touch of a button.. …

There is more than one office. This complaint is in regards to the Lancing office. I have more than one pension with Rothesay, due to 2 seperate pension providers being taken over by Rothesay. I failed to know that my pensions are at 2 …

Thank you for offering a one off payment for my pension and paying it as arranged without too much trouble.

The company was informed that my father had passed away by family and solictors but still they send letters in his name and try to pay his pension. This is an insult to him and family he left behind.

Great people to deal with and very professional.

Hie Team ,do you mind giving me your physical address in Darlington .

Kind Regards . …

Hard to log in. Company uses risky log in procedure where you have to pick certain letters from a long password and then a pin, requiring both to be written down if you expect to get them right

The company does not know how a LPA works and has refused my fathers (which is not legal) saying that it can not be used, just sold his property with it. The company needs to update/train the staff

I’m new to this company, had to give them a call the other day and was very happy with my experience with them.

Worst provider I’ve come across,wish I’d transferred out when I had the chance, constantly phoning (at least it’s a freephone number) emails not answered etc, promise to do a call back etc,etc.

I am extremely happy with the way my query was dealt with on the telephone today. I wish all companies were as friendly and efficient

Dreadful service and appealing staff. Avoid at all costs.

Have been with Rothesay for a number of years

Enjoy my Dad’s pension Rothesay!!
Don’t buy into it people, it’s one big con.

Very helpful and been with them for a long while..

My complaint is now being looked into thanks to James .

No info about being closed for covid you ring and it just cuts you off

Nice people with transparent reporting and cover.

Every nice