ao.com reviews

After being failed by Elek Direct on the delivery of a washing machine (10 days of miscommunication and disappointment) I ordered from AO.com on Wednesday and had my delivery the following day. …

Delivery guys were very helpful and friendly- they took great care when delivering our cooker! Online ordering was easy and only took 2-3 days for delivery. …

Definitely make ur research before purchasing anything from ao.
I purchased a washing Machine they delivered a faulty one. after first wash I noticed the washing Machine is shaking and moving, they sent an engineer in my …

Dishonest company cost me time and money. Would give 0 stars if I could. Need new washing machine asap as ours broke down. Item listed as in stock with 3 day delivery. “Dispatched” same day. When item failed to arrive after a week I had …

This is the third time in the last three years we have brought from AO. This time we had to replace our built under double oven, and decided to buy from AO again. Can’t fault the service and we were updated with the order and delivery time. …

Very poor customer service!!!!! Do not buy from AO!!! The Delivery Men caused leaks and damage to my property then the AO Claim Team refuse to pay out. Poor,poor,poor. Reported the damage immediately and sent photographs. I sent quotes in, …

From start to finish AO.com have been perfect delivery with online tracking and update plus a call to say I was next. My item was faulty and no problem they arranged a replacement in no time. My vacuum broke and AO took care of everything. …

Anyone thinking of purchasing anything from this company might want to think again as I purchased a tv from them a year ago and have had nothing but problems with the product and the service I received from the very first day it arrived the …

If I could, I would have given no star, if you purchase anything from this company ur money is gone regardless even if you receive a faulty item. Purchase from heigh street with peaceful mind.

Oven delivery scheduled for Thursday 10th November, received text the previous evening with 4 hour slot 11am to 3pm, made arrangement for kitchen and access to be clear …

My 86 yr old neighbour was due to have a cooker delivered Sunday, still waiting. I have contacted them on her behalf & all they do is pass the buck. This item was paid for when ordered.After many calls they are now delivering on 17 Dec 🤞this poor lady has been ignored, they still haven’t contacted her. …

My delivery of a Fridge Freezer was due on Wed 8th AM – in the morning this was changed with an afternoon slot of up to 4pm (I paid a surcharge for fast delivery) – no communication from AO and no delivery! – Many webchats and broken …

The best workplace I ever worked so far. What makes it so special is the people who works at AO. I’ve met true friends and hope we’ll keep in touch in the future 😍 …

Great service, easy ordering, qualified fitters!

I bought an integrated washer dryer, the ordering online was super easy and I …

Bought quite a few electronics from ao without a problem, next day delivery, excellent delivery drivers,etc. UNTIL I bought a Samsung 70 inch tv again no problem with delivery etc but after 10 months tv developed black clouds and dark weird …

Worst experience ever buying an appliance. We ordered and American Fridge Freezer, waited 2 weeks for delivery. Wife took a day off to receive the delivery and we even had a text and email the day before to tell us how to be ready and the …

TERRIBLE COMPANY!! I paid £200 for an appliance they refused to deliver because of steps, so they took it back BUT KEPT MY £200!! Avoid unless you have money to burn would be my advice! …

Terrible customer service.
First appointment on Sunday the drivers are running late, make up an excuse (they couldn’t get in the road with the van, but garbage trucks seem to have no …

First and last time of buying from this company. Paid £75 installation fee to have my old cooker disconnected and new one connected. When moving my old range cooker out of the way in order to get the new one in the fitters dropped it …

Bought a fridge from these people a few years back, the fridge arrived and worked fine, so more recently when I needed a new washing machine I used them again. Unfortunately the WM had issues, and my experience with AO customer services …

Poor customer service – made an order of over a thousand pounds, told stock is available and was given a date of delivery. 24hrs before delivery I receive an email that delivery will be with me tomorrow then 6 hours later I was told it was …

Had a washing machine fitted over 4 years ago that had a small drip due to being finger tight connection. Over the time it’s gone un-noticed whilst slowly ruining the carcases of my units, and soaking the stonework, causing a mold build up. …

I can not give this bunch of cowboy clowns any less then one star but I would if I could. Booked a simple collection service which this company has failed to complete three times now each time leaving it to the last minute claiming they …

Bought a Hotpoint LTF11M132C_SS Dishwasher from this inept company and paid an additional £105 for full installation and removal of the old dishwasher. The two characters who turned up then informed me that this dishwasher had an anti-flood …

AO, Lets Go is the strapline for this company – and the driver did!!

I am a marketing man so I do love a good strapline, but I think the staff of …

Used to like AO but not anymore with them constantly ringing me trying to sell extended warranty despite the fact that I already declined it. Sort it out guys …

Rude staff made to move so MD did not walk more than 5m to the front door

Actual customer service years down the line. I had low expectations when I started trying to solve a problem which the appliance manufacturer had washed their hands of. Ao stepped up and have been brilliant throughout. I became a customer because of good prices but I’ll remain a customer based on the quality of customer service.

Frantic search to replace an old washing machine found me ordering from AO for the very first time based on recommendation. Well what can I say ordered online 19.00 and machine not only at my door at 09.00am but located neatly in my cellar …

I hate this company we order from ao and they order from other company and second company always waste your time.
I paid every thing and i still don’t know where is my order because third …

Ordered a Bosch fridge/freezer which was delivered on the day promised. The drivers were polite and helpful and kept us informed of delivery times. This is the first time I have used AO and would use them again. Very pleased with service so far.

Ordered beko cooker from them being waiting 4 days for confirmation and receipt to be emailed to me but nothing, have requested the items four times now and still no response from them.

Never buy anything off of this company.
It is impossible to get a refund.
You can get through to sales but never customer services. …

Very poor service, very poor & unhelpful customer service.

£350 item …

Call you after your online order to ‘confirm’ it … only to try to sell you more insurance you didn’t buy at checkout.

Had a problem with my order so called up customer service and was put through to Majid who was very helpful to solve the problem. A wrong item was delivered and he made sure that the right product was delivered the next day. Really helpful, will recommend to others.

You order they take your money cancel order refund you week later mean time you have no money no appliance. Ring to complain you get through to uneducated Bolton bums sound as bright as Amir Khan sitting in call centre watching Peter Kay. Avoid like the plague.

Visited here for an interview
I was given a lovely cold bottle of water upon arrival and also issued with a voucher for Starbucks as I was early …

Came and insulted my new cooker during lockdown they had there gloves and we clear the space they completed it quietly quickly and was very friendly and mindful could not fault them they also cleaned up any mess thank you 👍🏾also gave me some good advice on another product I need and what size 😊 …

Amazing ,.theses people do exactly what they say , I have have bought many items from these people and the couple of time I have had problems with products they have been great , nothing in too much trouble. I have recommended to all my family and friends.This is the only place I shop for my electronic’s. 👍👍👍👍 …

Do not trust the customer product reviews from AO, they are selected. Do your own research, could of saved my kitchen from being ruined just before Christmas.

Horrendous trying get through , no communication whatsoever waiting 17 mins to get through and noone answers

Got my washing machine and fridge from AO when i moved into my first house last year. Out of all of the deliveries and various companies i used AO was miles ahead. 👍🏻 …

Best place to buy your appliances and electricals! Might be a little bias as I work there but they always give 100% to customers and the staff

Amazing experience here! Great customer care 💯 …

Very helpful in helping my dad getting a new TV and quick delivery

Best place to buy your washing machine! 🙂

Absolutely brilliant building, staff are lovely!

I know it’s coming up to Christmas. Customer services not available

It’s an office block
I delivered a car there.

Friendly environment focused on customer service

Amazing office, terrible hiring process.

Helpful friendly customer service

Forget the rest AO is the best.

Great offices great people

Poor products, poor customer service.

Great office space..

Awesome office to work in

Great place. Great people.

Great place to work

Amazing company!

Running a great company.

Fantastic

Good place

I like it.

Lovleh