Assurant General Insurance reviews

Very poor service and quality of repair.

Changed the colour of my iPhone from black to white. …

This is quite possibly THE worst insurance service I’ve ever encountered. If I could give a zero, I would. It would seem a LOT of people see things the same way! …

Absolute joke, sent my phone in a month ago, DPD shows it got delivered, never got checked in on their side. Eventually got a phone sent out, instead of a Huawei P30 Pro, they just sent out a Huawei P30, after ringing back up, they said …

Unfortunately John Lewis used them in the past policies, as is the case with my TV. I have raised a complaint with John Lewis finance, who advised they changed from this company for this reason. Currently going through a claims process with …

AWFUL. always taken out Samsung insurance, never had a problem on the 2 occasions I’ve made a claim in years of owning Samsung phones. This company are awful, took a month sort account to make a claim, made a claim 2 months ago and heard nothing, now my account isn’t working.

Absolute Scam.I was sold a 2year platinum RAC warranty costing £1499. by my garage with the assurance that everything ( except wear and tear items) is included. After going through the warranty contract i quickly realised that NOTHING would …

Well, I have to echo every other review on here. What an appalling company, and customer service. I took out a Samsung careplus policy, that it turns out was underwritten by this company unfortunately. I paid my policy, had to make a …

I don’t say this lightly, but this company is severely lacking in customer service, I was basically told initially that the fact I didn’t have my Huaaaaweeeeeiiiiii plugged right up my “Chatham Pocket” I had essentially left myself wide …

very poor service and they do anything to weasel out of the warranty you pay for. Also didnt actually tell me that the claim was denied i ended up having to chase them for them to tell me their decision

IF I COULD I WOULD GIVE 0 STARS!!!!
YOU ARE THE WORST COMPANY I HAVE EVER COME ACCROSS! I GOT EXTENDED WARRANTY WITH YOU WHEN I PURCHASED MY CAR FROM AVAILABLE CAR. …

What a terrible service, I get mobile insurance with this company via my bank.

I lost a phone, they sent a replacement which was faulty and unusable, I called …

Worst Insurance Company iv used. Instant cancelation.

Initially had a phone repair from them around 2 months ago, phone was fixed and …

DO NOT ! use this company.

My car has been in the garage for 4 month for a job stated to take two hours. …

Awful customer service! Made a claim back in March, paid the excess and claim still pending. Contacted Assurant yesterday for them to tell me the excess hadn’t been paid! I then had to prove with a bank statement the the payment had been made. Avoid at all costs if you can!!!!!

Worked for this company for nearly 5 years, to start with they were good and looked after the staff. Until about 2 years ago… they turned horrendous! They had new team leaders and managers who didn’t care! They have no consideration for …

Lloyds bank have unfortunately trusted Assurant to manage their phone insurance, service. …

Received added care insurance with John Lewis for AirPods, big mistake as it took them forever to fix water damaged AirPods Pro’s which Apple engineers stated would not be repairable to then come back with noice cancelling not working. …

Claimed for a replacement screen on iPhone 12 and now have to live with a constant reminder of a non-genuine part which must devalue the device

THIS COMPANY HAS LOST ME MONEY! Don’t even deserve one star. Sent off an immaculate phone to fix camera and they send me back a phone which is scratched all over the front and back and looking like it’s been slid across a floor. Not only …

Terrible service they Will make you feel and harass your like your a fraudaster it been a week they still haven’t made my decision on my lost phone I will give you -100 starts terrible customer service ..

I would give no stars if I could! I have been waiting for two months for their customer service team to contact me regarding my membership!

Won’t be buying a Samsung again thanks to the “Care Plus” scam these people are running.

Terrible insurance.

I wouldn’t advice anybody getting insurance from Assurant. I’ve been a customer …

I recently applied for a position and logged on to be greeted with a notification that my application was ‘no longer under consideration’.
A bit abrupt I felt. …

The operation is an evident scam. Operating under the RAC logo, it is badly missold by car supermarkets, then when the clients try to claim Assurant – formerly The Warranty Group – does everything they can to dodge responsibility. The …

Sent in my mobile for repair and are the worst company I have ever heard of 1% out of 100%

Worst insurance ever! Paid for my claim waited a week heard nothing! Then had to ring them to get information emailed! Then having to cover own postal costs and packaging to have to wait another 5 days once received for it to be repaired! …

Sent a black phone for screen repair. Returned a silvery pink phone. When trying to dicuss this, were rude and hostile on the phone. This insurance was the only thing holding me to that bank account, will be moving away from it now.

Extraordinary and fast service. I have been doing business with them for 5 years with no problems at all. In my experience, repairs usually take 2 days, with next day secure delivery. They repaired my phones and laptops with ease. Thank you. I highly recommend it.

BUYERS BEWARE….

Adminstrators of the RAC extended Warranty. …

Sent an iPhone 5s in for repair. Was told not repairable. They tried contacting me to offer cash settlement but sent text to the phone that they could not repair. Offered refurbished phone, was expecting new for old. Asked to speak to manager did not come to phone. Read the small print!

BBC WatchDog is now being emailed as I’ve paid money in good faith, need a new mac book screen and worried about sending it to a supplier SBE Ltd who have some of the worst ratings. …

Worst Insurance company ever. They demand proof of purchase (in my case screenshot from gumtree) when it has been removed from market so it’s impossible to take a screenshot at all. I’ve provided proof of usage from provider which is …

My experience this company are absolutely USELESS.

Damaged my iPhone 6s, I was told that I would receive a replacement phone within 3 working days, received email telling me a replacement was on its way, when it come it was the wrong one, I refused it at the door as I was instructed, they …

I found it really difficult to get my claim processed.
The gadget was a golf viewfinder.
They have not communicated with me. On ringing them I discover that they would …

I claimed through TSB Platinum account mobile cover and received a 2nd hand scratched iPhone.
After speaking with them it seems that sending out 2nd hand damaged stock is …

Horrendous service. First mobile claim I made from them to fix my iphone screen left me without a phone for best part of 2 weeks. On its return the screen did not work properly and I just never followed it up as I couldn’t be without the …

Useless, sent my phone off to be repaired, just to have it bck 3wks later in exactly the same condition as when I sent it off, claiming they had repaired it. Managed to get a call back from there engineer, just for him to call us when I said we would be in work.

Assurant what a joke! Extended car warranty not even worth the paper it’s printed on. Front dif has failed costing £2600 and they won’t pay out claiming wear n tear on a very low mileage car. Thanks Assurant I feel very assured I’m sure! This was the reason I took your cover that promises everything

I can’t give 0* so I’m giving one, I apply for a claim last Tuesday and after one week, still I don’t know if my application it’s successful or not. They never called me, I have to call Vodafone everyday, to ask about news from insurance service.

Absolutely Useless! £100 Excess charge for an iphone and they have sent me a blocked iphone! Perfect, just in time to not take any photos for Christmas. Thanks Lifestyle & Lloyds. Time for a change i think.

Assurant insurance through halifax – unprofessional service over both phone and email.

My phone was in a bad way and reading all the negative reviews I did fear the worst. However the only thing I can pick them up for is the lack of communications throughout, other than that I am really impressed. My phone is perfect now.

Sent my phone back 6 months ago broken with an insurance claim. They said they have to keep it to pay out. THE PHONE IS NOW ACCESSING MY ACCOUNTS! They did NOT wipe it as they promised. They’re breaking a dozen laws here!

Sent phone away for repair and told it couldn’t be repaired so they have sent 2 replacement neither are the same phone I am now being told they have disposed of my phone and can’t replace it …. steer clear.. liars and cheats

Just take out phone insurance with another company because these tw_ts will screw you over. It just shows what the banks think of there customers to keep using L S G after all the bad reviews. …

Fixed my phone and returned it to me within 3 working days. Communication was great, no problems at all. happy with the service

Clearly cannot read simple notes that I include with my phone, such as a screen repair will not fix the broken touch screen problem. Yes, all they did was put a new screen on which fixed nothing.

Absolute rubbish,poor comunication and dont pay out.stay away from R.A.C warranty while they are using these cowboys

Do not ever use assurant for anything i have mobile phone insurance through Lloyds it been 50 days still haven’t given a replacement absolutely terrible company

Disgusting company avoid at all costs

Don’t know how to do their job properly. No wonder there is so many complaints and 1 star reviews!! The only people that give this company a decent amount of stars is people that work there

Recieved absolutly terrible representation by one person in particular a Ms Jordan Johnson .
Id stear well clear off this business ! Considering they employ people with the …

Have had money taken out of my account but haven’t signed up anywhere for insurance been to bank nd they don’t know how it has been taken either need to phone them to find out whybrid they have taken it

really poor service, I sent my phone for repair through my insurance only to get a replacement phone which was clearly refurbished and had a completely different fault with it!

Terrible. Claimed for stolen phone. Sent replacement that was refurbished and faulty. Need to do better.

Dreadful service from this company who are the provider for my vodaphone mobile phone insurance. Am escalating to vodaphone complaints dept .

Used this insurance twice recently, and can’t fault on either occasion. Quick efficient service, and a fraction of the cost of anywhere else.

Promised that they would email me with claim details.Failed on 3 occasions to deliver email.They made various excuses and even lied.Their service is not fit for purpose.

Went for a family fun day and wasn’t it just! Even the rain didn’t stop the fun.

Nice facilities, they are a call centre for mobile and gadget insurance, amongst other things.

Great company lots of covers and really helpful staff

Thee worst horrific service i have ever EVER had to encounter. horrific. dreadful.

Great service

Rubbish. Sent my wife the repaired phone but without the battery!

Horrible place to work, manky buildings in need of repair and staff not much better

Very difficult to process a claim as others have mentioned. Avoid.

Good ppl

Great place to work, great staff and culture

No contact number. And extremely slow.

Great place to work and play

My workplace always open 🙂

Great!

Very good and helpful

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