AVANTI Gas reviews

Well, it’s the start of Christmas week and we’ve had to make the decision to leave our home due to the temperature inside dropping to 10 degrees over the weekend. Saturday night was brutal with no heating, freezing temperatures and snow has …

Echoing all the other negative reviews. You order in good time and they promise delivery within 10 working days. Weeks later, broken promises and no delivery: you run out of gas and you’re left with no heating and no hot water in the middle …

This company are just useless. I ordered a refill for my tank on 8th March 2023 when the gauge read 30% (as per instructions on their website). Delivery was supposed to be 10 – 15 working days. I updated the gauge readings online regularly …

Really appalling service. On automated deliveries but today we hit 0% on our tank and ran out completely – no heating, hot water, no hobs. I am pregnant and I have a 3 year old. Our new underfloor heating system is likely to get damaged as …

This greedy little pathetic excuse of an LPG supplier should be avoided at all costs. Placed my order at 25% (as told to), no delivery after 15 working days (there own time frame). Waited 25 minutes just for phone to be answered (same as …

If you have any sense, you’ll stay clear of this company. A complete shambles. Had the cheek to want to charge me an additional £250 if I was ordering with over 10% in my tank. …

I have been tied to Avantis gas for a number of years. Initially the service was more than acceptable. In recent years, despite being on automatic top up I have been allowed to run out of gas, deliveries don’t arrive when scheduled and …

Premier Gas taken over by Avanti.Awful company.
Delivery requested at 20% on 31/1 & told delivery scheduled. Email received to expect delivery on 7/3 – no show, no update. …

This company have allowed my 87 year old Mother to run out of gas for all heating and cooking despite regular gauge updates showing the readings to be down to below 3% several days ago. …

Avanti Gas does have issues like any other company, the main one being the need to have open and honest communication with customers – However they are a company that will work hard to resolve issues. In my case and after requesting a …

Took over our supply from Premier who we’re excellent. Ordered gas for the first time from Avanti 12th Dec and told 7-10 working days until delivery. Gauge now reading 5% (29th Dec) but apparently we are still not priority for delivery and …

The worst customer service I’ve ever experienced. A bunch of cowboys who are happy to endanger life with leaking tanks & equipment, leaving a site 50% completed for 4 months while gas leaks out & the equipment cuts off the supply to our …

Please don’t be fooled into using Avanti for either domestic or commercial usage. they start with keen prices, but their service is shocking. We signed up 3 years ago on an auto-top up service and they have let us run out 4 times. We have 4 …

I have had no luck in phoning Avanti Gas 26th in line to find out why we are still waiting for our delivery. My gauge says we have 5% in the tank and have no idea now when we can expect a delivery. We will be two pensioners with no heating. …

Automatic order 18 January, ran out of lpg 9th February. Send lorries here and don’t top up all houses at the same time. Minus 5 forecast tonight. Have been a nightmare since taking over from LPG Direct. In the past have been rude and …

Shocking, worst time of the year to run out of gas. Avanti moved offices and ever since their usage estimation tool has been broken, resulting in a delivery attempt every week, constant phone calls to Avanti to provide meter readings from …

Possibly the most unprofessional company I’ve ever dealt with. It took me over an hour to get through on the telephone to try to order gas for my elderly parents aged 91 and 86 both with dementia and totally housebound. When l complained …

We had to go with a 2 year contract with them. Never again once this contract is finished. We are in our late 70’s and have been telling them for weeks how low our tank was getting. Cooking/Heating/Hot water all by LPG our tank now lower than 5% STILL no delivery date. Disgusting service.

Well, they are terrible avoid like the plague. Don’t answer the phone, I’ve never had a smooth refill over winter yet. Very frustrated will be moving when out of contract.

One star is to much , absolute disgrace of a company ! Ordered when gauge read 25%, 4 weeks waiting for delivery, gauge is now in the black . Rang , emailed , even emailed a picture of the reading , makes no difference .

Not impressed by this company at the moment. Been with them previous and the service was fantastic. Not so now ordered gas 7 weeks ago and still no delivery after chasing them for the last 2 weeks all I’m told is that they have a shortage …

Shambles of a company. Left with no gas for a week now all they keep saying is sorry. Not hot water no heating boiler off. Please do not use these guys if your looking for gas. The reviews speak for themselves. Awful

Ordered on 10th November, delivered on 15th March. Driver was rude, moaning and damaged some garden pots before driving off. Avoid this company

Dreadful company. Overpriced gas, been waiting a month for a delivery. Now have no gas with 2 young children. Steer well clear of LPG if at all possible. Total rip off and no service.

Diabolical service it appears there are no employees capable of picking up the telephone and then if you stay hanging on for 1.5 hours and someone actually answers you are met with a barrage of bad manners and attitude. Shocking way to run a business. No customer care whatsoever

Pity cant leave negative stars – on there automated smart top up account so will never run out of gas ha ha… rang them when my meter showed 4% as with a new-born baby in the house was getting worried, was informed they have a shortage of …

avoid avoid avoid the company that go above and beyond telling lies. no gas no heating no hot water no cooking no delivery date. taken our money. waiting for gas since 6/2/23 .

I’ve been a customer for 8 years now, and since Avanti took over the service has been one of the worst I’ve come across in my 64 years. Deliveries dates are missed no matter what you’re circumstances are. I am now on my 3rd different date …

Terrible company. No delivery, despite waiting 15 working days (which they changed from 10 days, AFTER our order was placed – website still says 7-10 days) …

If I could give less stars I would , absolute thieves , will be contacting newspapers , to properly name and shame this company , have fined me a penalty for the their gauges that they are supposed to maintain and charge us a fee to do so , …

No contact. Received an unsolicited mail from Avanti asking for my meter reading and account number, despite the fact we are with a different supplier. No correspondence from our usual supplier or Avanti regarding change of name/supplier other than a demand.

I have zero gas again avanti gas is so poor .Once again no delivery. I intend to go to headquarters personally and have my complaint delivery in person

Can’t seem to tell the truth regarding delivery. 1st time customer thinking about firing them off before we’ve started. Pathetic service

Avoid Avanti gas atall cost.
Expensive and never deliver in time leaving us with no heating again!

Absolutely awful company!
We were left without gas every single time we placed an order on 25-30% over the few years we were in contract with them, Every call I made I would be promised …

Having read the terrible reviews whilst waiting on hold I had little hope that our gas-less situation would be quickly remedied. The promised call back later that day was received and by 8.30 the next morning a tanker was on site. We didn’t …

Ordered gas two months ago, when gauge reading was at 20%, as instructed by AvantiGas. Chased several times and was informed there is a shortage of drivers but reassured delivery would be soon. Gauge is now 5% and still no gas delivery or update.

Left with no gas again! 4th time in 4 years on their so called forecasting system. So with me stuck working abroad my wife and 3 kids will have no heating or hot water for days….and the outside temp has just past -5c! …

Quite possibly the most disorganised company I’ve had the displeasure to work with. Individually the people I have dealt with have been pleasant and have tried to help but it’s taken almost 5 months to resolve a gas supply issue and for 4 …

Sick of getting in touch with them for gas.was told that an order had been placed on the 9th March.got in touch on 15th March to tell them we were really low/ below empty and was told there’s still plenty of gas left. Just having a sandwich …

We have run out of gas and have 100 pets staying with us but this doesn’t seem to have any affect on Avantigas – I’m being told that I will be lucky to get a delivery before the New Year. The lovely people at Northern Energy can deliver on …

AvantiGas left a terminally ill cancer sufferer without gas in the winter dispite being on Telemetry. Now they are refusing to change our LPG tank which is 33 years old. Yes they can appointment a Customer Experiece Director instead of …

False promises and 3 failed delivery attempts, ordered gas well in time, now left with no heating or hot water, promised to deliver again today, but this time didn’t even bother to turn up absolute joke avoid this company at all costs

Tank Exchange During Covid
Our tank has required exchange for a while, the first visit Mick and Jake were completely honest and said that as the tank was still at 70% that they couldn’t …

STAY AWAY, RIP OFF MERCHANTS. WOULD NOT RECOMMEND AT ALL. NO CUSTOMER SERVICE WHAT SO OVER. AVOID AVOID AVOID!!!!!!

Avoid using avanti gas. Our old supplier was bought out by avanti gas and it has been a awful service since. …

Disgusting company tried telling me they had been out but hadn’t been no where near I have a two week old baby that has just come out of intensive care and now no heating or hot water it is disgusting worst company I have ever dealt with the don’t know there head from there elbow

Appalling customer service. I first called them 8 days ago requesting a statement of account. It didn’t arrive as promised. I’ve had to make 3 further calls to try and sort this out but commitments regarding calling me back are made but no …

Avanti gave me a very good price for my gas .
When there delivery tanker arrived ,the driver could not make a gas tight seal onto my tank . …

I would leave no stars if I could. Terrible service. Get you in a contract then over inflate prices and offer a 10 day delivery time! Other companies will react much quicker and are much more cost effective. I would be very surprised if …