Barker and Stonehouse reviews

The best experience that I have ever had from a furniture shop.

Good quality products at reasonable prices, no pushy sales tactics on the shop …

The furniture is so good, and excellent value for money. But more than that, the service is exceptional. Kieran, Stephen and the team went above and beyond to get the sofa delivered to me within ONE HOUR! So refreshing to see there are still people and companies committed to customer service!

Went up to see a cabinet that looked better in the picture than in the flesh. Having said that the furniture is very on trend, not particulary my style but attractive enough.

Our first experience here was great. A very polite if I May say older gentleman served us. We decided to for an Ercol L shape sofa and Tempur Superking bed. This was back in 2021. There was some delays with Ercol due to the pandemic …

Really terrible company to deal with. I purchased a table for over £1000. Waited months for it to be delivered when I was finally called to book in the delivery. I had my date and on the day they gave me a 3 hour delivery window. Just half …

Poor customer service. I am very disappointed as the staffs here are normally very helpful. I went to the shop today for an armchair but when I asked her some questions, she showed no interest to serve and told me that I can order online myself. I was wondering what she is there for?!

Loved the experience here. Bought a chest of drawers and a member of staff even helped me to carry it to my car. There is a great range of beautiful furniture here. I absolutely enjoyed the experience. Would definitely come back again.

Just got our order from this establishment and we are devastated. Waited 12 weeks for two Marble tables and dark wood dinning table. Marble was in wrong colour and the work on the product is rather poor – there’s even some unfinished metal …

We bought living room and bedroom in tihs shop and we did not have a smooth experience as some chairs were faulty and the bedroom wardrobe came with some components broken. They say that furniture will be assembled which was not true in our …

I have just purchased a 4k sofa from BSH. There is a fault on one of the cushions which they are refusing to take responsibility for. Really disappointed with the customer service.

Big and spacious furniture shop with new furniture’s around the shop. 2 storey shop with staff around. Good place to buy if you have the cash

Stephen was incredible! His knowledge was second to none which helped me and my girlfriend choose the perfect sofa and dinning table to fit and match in our new home! Thank you Stephen!

Great range and lots of assistants, good experience even though nothing purchased yet.

Always find something a little different and interesting here. Gorgeous venue to walk around too 👌🏻 …

Really great range of quality furniture and accessories within a large facility just off the main drag in Battersea. Friendly and knowledgeable staff. Good coffee too ! …

Customer service was quick to respond to my concerns and we got the chairs replaced as requested. …

Highly recommended due to:
1. professional customer service from Barker and Stonehouse, speedy replies and 100% resolution. Thank you Britney. …

Exceptional range of products that matches all budgets. We are regulars in this store and have been purchasing furniture over the last 2 years. We always received excellent customer service in store and stock keeps changing every 6 months …

Barker and Stonehouse take your money saying an item is in stock but arranging delivery is a nightmare – still waiting several weeks later for the so called stock item to be delivered – because they use a third party delivery company who they don’t seem to have much control over or take responsibility for. In my opinion poor service!

Amazing place for good quality furniture. There are always some bargain price for you to grab. Do check it out if you need anything for your home.

We have been waiting on a table since November, when the table was finally delivered to the warehouse we were told it would take 10 days to be prepared for click and collect (which we were not made aware of at the time of purchase), 10 days …

We have shopped here in the past and have spent many thousands of pounds. We went in to furnish a new apartment so were ready to buy everything in one hit. It didn’t start well when the stroppy lady manager had a go at my Son for picking …

Whatever you do please, please do not order anything from this Company. We ordered out furniture in April and are still waiting it may or may not be here by November thats well over 6 months. No correspondence from them at all. Customer …

So.. it wasn’t a completely perfect experience but when it really mattered they aced the ending. I won’t bore you with all details but essentially it was a large expensive item which developed a fault a few months after purchase. They …

Great selection of furniture, and the staff are clearly very well trained and good at their jobs. Have had some really negative experiences with indifferent or pushy staff at other furniture shops but the staff here are very easily available while not imposing.

Lorraine Allen really helped us out to choose the furniture we required. Very patient and polite at all times. Amazing customer service. Will recommend to everyone.

This is a gem of a store. My wife and I find the furniture is very well made but also reasonably priced given the quality. They have a range of styles, some classic with modern twists, some just modern. …

Terrible customer service. We had three separate deliveries for small items. One picture took 8months to turn up. They charged £50 and we live 10mins away. The in-store experience is a little silly, you can’t buy anything in there bar …

UPDATE: Two years on from ordering my first sofa, we decided to give them a second chance. I should have known better, as yet again the sofa is delayed and more issues. The information given in store was also false. My advice to anyone …

Just received my order today – 4 leather dining chairs. Everything went well. The delivery date was postponed a couple of times – it was my initiative and the B&S team was quite easy to communicate on this. The only one thing I wasn’t quit …

The worst customer service I have ever experienced, I have received better service at market places. Fatema is completely incompetent after trying to resolve a matter regarding multiple purchases made in store, I received no correspondence …

The staff is unhelpful. The lighting is poor the way the items are displayed does not help to form an opinion whether they would suit any other decor.

Furniture is lovely. Customer service at Battersea Branch is frosty, to say the least. I had an order delivered and wanted to return an item, which according to their website is not a problem and the general customer service line was very …

This chain of stores has top of the line furniture. It is expensive but exclusive and top quality. They have sales once in a year in which you get an absolute bargain

Editing my earlier review. Order was lost in the post after being shipped 2 months late. It said items were available immediately. Customer service were always very friendly but took a long time for updates to figure out what had gone …

Barker & Stonehouse = Incompetent but polite staff with a disgraceful service.

From the day we visited in store there were “issues” and they have not stopped …

Excellent service instore and lots of really nice furniture!

A bit pricey but there are some good value pieces. …

The worst customer service you could imagine. I have spent thousands and thousands with this company. I waited 16 weeks for my sofa to arrive, the delivery drivers said a headrest was locked in the up. Position. They then broke it to get it …

Ordered a console table, payment taken but after chasing for a week apparently the order was complete – some kind of system fault at their end. Item is in stock but cannot deliver for another 2-3 weeks. So an item I bought online will …

Inhumane customer service (yes that bad) by store manager Lena. The first time we visited this store, the staff were mostly lovely, Chris upstairs was really helpful and we were excited to be ordering our furniture from a store that was …

Absolutely terrible customer service, ordered dining table with 6 chairs, received 5 mismatch chairs (£2,000). It took customer services one month to reply to our calls to say they simply don’t have our chairs and need to order from …

Pricey but irresistable mix of contemporary and vintage looks. The products are exceptionally well made and durable, with some great bargains to be found in store, especially if you don’t mind ex-display models (generally in near mint …

Great shop, fantastic looking products. Bit odd that they always have a sale – full price is a bit steep. Also we’ve ordered items and both times items delivered weren’t correct. Fair play, they sorted out and made sure we were happy.

Large showroom of online retailer in easy to access location in Battersea. Two good size floors offering good selection of furniture of good quality at very reasonable prices with delivery options. Excellent staff, very helpful.
Cafe not brilliant but on site parking is huge bonus, would call again.

The land of (furniture) dreams. They have a whole host of gorgeous furniture in a variety of styles and sizes. Prices are reasonable and we found a sofa that we really love after searching for months elsewhere – we just need to work out how to get it in the house now!

The quality of the product is great, an amazing selection of option online and inside their lovely stores. The sales staff in the store is friendly and during my recently first purchase, they offer me exclusive offer not available anywhere. …

fantastic store! I hate shopping but spent two hours there on Good Friday. Nice coffee shop upstairs. Some amazing and unusual furniture including a huge searchlight at £30K + …

Nice store with plenty of items for all budgets. Fantastic customer service until you have to deal with after sales. Unresponsive, constantly have to chase, do not answer simple questions. This is speaking after several purchases and one extremely bad after sales issue which has been going on since February and is still unresolved.

Impressive range of furniture and friendly service inside. Downgrading as the delivery took much longer than expected and the customer services on the phone were very unfriendly and not sympathetic to the fact I had to sleep on th floor for weeks more than planned.

Customer service is dreadful! I bought a lovely bed, but 2 months later it broke and after their technician inspection, it was badly assembled… 2 months later I am still waiting for a replacement, in the meantime I am sleeping on the …

Poor customer service. Delivered wrong arm rest for my sofa and wrong size bed (king) Told me just put my Super King size mattress on top of it?? When they finally delivered the correct size bed, they broke the drawers and kept it quiet …

What a terrible experience shopping here. Never again.
My deliveries were apparently “lost”
No one bothered to call and let me know. The chasing was down to me daily. The …

I hate furniture shopping, always have. I dragged my feet as we arrived here for the first time, dreading the time I was going to be wasting and unable to recover…. However, this was a paradigm shifting place. The variety of style and …

Some stylish and well-made future in this store. Prices are a little high, but the quality reflects this. A chair I bought took 4 months to be delivered (bought about 6 weeks before lockdown, so understandable), but the woman at the store called Lemon who looked into it was very patronising and mocking.

Terrible customer service. Bought a wonderful coffee table which we love in February – sadly it was damaged with a dent in it – took 3 months to get a replacement with multiple calls to the company. Eventually got one and unbelievably the …

The customer service is terrible. Once they get your money they just don’t care. We have waited since February for our furniture and had a Saturday May delivery scheduled. We waited for the delivery on the day but it never came as they had …

We love this place, and yes, our house is a
Barker and Stonehouse!
It was great to find a place that had different …

Really attractive shop with great furniture but have been very let down recently.
I bought an expensive dining table which looks great on the eye. We were given …

I bought some dining chairs from them. The items were a different colour to what was in store. They refused to refund. Be careful what you buy and always buy online so you have the option to return. Do Not Buy In store. They’re friendly …

The products from Baker and Stonehouse as a whole are great.

The customer service at the Battersea branch is terrible. I work at a luxury …

This company is fraud . Brought wardrobe 6 months ago, 8 weeks later , it came in with damaged part. Waited another 8 weeks, the replacement part damaged again. Now they said sorry, and ask to wait another 8 weeks. Typical British slow, …

We ordered dining chairs that the website said would be delivered in a week but once ordered, they kept getting delayed to over 3 months. We tried to get a refund but the customer service staff is really not helpful and offered no help …

Have ordered from them twice. Terrible delivery problems first time (specific instructions about size of gate, sent a huge van) but as filing cabinets were good we gave them a second chance. Sofa delivered by correct sized van but …

They are complete nightmare, joke. I haven’t got any more words to describe this company.
Nearly 3 weeks ago bought a lot of furniture from them for only one reason – I …

Extremely disappointed with Barker and Stonehouse! Don’t shop here if you want your furniture (which was purchased straight off the shop floor) within 6 weeks. They took our purchased furniture past our front door all the way to a …

I purchased 4 expensive dining chair and only after 3 years the leather is peeling off and the stitching are breaking. Customer care suggested to buy new ones. Very helpful

Really cool eclectic mix of furniture.. NOT ur average ikea stuff or harveys or boring every rubbish. Classy and nicely different. Found the staff to be genuinely lovely. Welcoming but not overly fussy / pushy. Attentive and helpful. Normal people – def worth a visit – highly recommend and will be back!

Great products and service!

My wife and I went to the Battersea store having viewed B&S products online. In …

Brilliant shop and really enjoyed it

Worst experience ever buying furnitures – still waiting for my order since last year. Booked a flight to receive my furnitures, but the delivery got postponed without any comments. When I bought the chairs they were on stock. I have a …

Placed an order which didn’t arrive for a week. Having had to call myself to chase the order I was told they needed authentication. Once this was complete, and the money left my account, my order was still no where to be seen. Having …

Utter shambles!
Bought dining table, waited 8 weeks for delivery and coincided delivery with selling of existing dining room furniture. When Barker & Stonehouse table arrived …

Havent had this much inspiration from a furniture store in years, your eyes get distracted every where. Some amazing pieces of art/furniture to be a talking point in any home. Enjoyed finding the complimentary penny sweets in jars at the …

Store Manager is rude and abominable. delivery schedule is dictated to as opposed to try and work around customers, considering the amount of money spent it is a disgrace. I will never ever go back there despite the lovely furniture. People and processes are horrid. I wish i never spent my money there! held to ransom!

Beautiful shop! Never busy, full of interesting and stylish furniture, great candle and accessories selection

I can’t believe how how the review score it – my experience was dreadful. Delivery takes months – they will argue that you were told and not really care that they can’t even give you a valid date. I was told my furniture was sitting on a boat somewhere – who knows where.

Do not buy from this shop! Bought a wall clock which wasn’t cheap and it is faulty. Keep promising a replacement has been sent but it still has not arrived. Keep getting different excuses. Refusing to give me refund.
Very disappointing!!

Very nice candleshop here, furniture is quite different to run of the mill high street retailers, good parking, clean customer toilets and a nice coffee shop on site. Parking is free as well. Lovely old building stylishly renovated.

Lovely showroom and great selection of products but the aftercare has been appalling. After initially replying to emails they have stopped responding completely and we are now left without any solution. Would not use again on this basis.

Great furnitures, terrible customer service .. it took us over half of year to deliver 1 chair .. after waiting 4 months for the chair to arrive, it arrived with missing part and needed to wait another 4 months for its replacement .. people …

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