Brentford County Court and Family Court reviews

I have just made a call and it is true what people say about waiting time, I waited for my call to be answered for nearly an hour, which is understandable these days, as every place is understaffed. …

Send out documents two weeks ago, haven’t heard anything back so I called them. After being in the line for 54 minutes, a lady answered. She said at the moment it can take Brentford court up to 81 days to look at a post sent to them. But …

Understaff cost me my case, middle age bias (Men) judges who don’t analyst paper work properly. properly. …

If there was such review as -5 this place is a well deserving recipient of such review. What is the point of having a phone line if noone can be bothered to answer it or at least leave a message. The phone rings 3x then go silent, just nothing.! How does one know if it’s going to be answered or not.?. Appalling just Appalling.!!!!

Today was the first time after ages I got a great lady who helped me out to apply for an application again. She was such a great lady. Thank u so much for helping me unlike previous calls there were really rude staff.

Contacted them numerous times asking for scheduling upates for my court case. The automated email response says they will respond within a week, never heard back from them, it’s been well over a month. Why run an efficient service, it’s a …

You have to be very lucky your phone call will be answered. I tried so many times and no answer.
Today I given a go early morning and eventually… a male staff answered my …

I am in shock. Phone up this morning, managed to get an appointment in the next hour, I was advised to bring my PASSPORT for the appointment and other documents. …

Absolute disaster. 3 weeks trying to get through to this place.In the end I gave up and sent a letter. No one responded. Worst customer service I’ve ever experienced

Despite putting in a new call answering service this useless government department is still incapable of answering the phone or responding to emails

Horrible service. I’ve been trying to call for ages. Horrible, simply horrible. Even 1 star is a lot for you.

The staff here must be terribly under staffed. I have had to wait on the telephone over an hour to get an answer, or not got an answer at all and the call goes to engaged tone . I have had no reply to several emails although some have …

I had a great experience on the phone with the help desk. They answered all my questions and even checked with a supervisor on the details of my case. …

Telephone number listed on their paperwork does not work. What a complete joke. Tried sending an email but was returned. Utterly disgusting when it is public money that pays for this service.

If I could give zero stars I would. Didn’t answer calls for ages then man who answered was unhelpful and so dismissive. Would not listen to my query or concern and spoke over me. He was giving totally conflicting information to the …

As with all the other reviewers, I wish I could give no stars. I’ve called them several times, I’ve never been answered but it either rings and tells you (repeatedly) that your call will be answered in the order it was received even if you …

The service is abominable I have phoned 12 times in last hour and the call is dropped each time by there system and I get the message ” its been not possible to connect your call “

Absolutely disgraceful use of public funds paying Staff in Brentford County Court who do not do the most basic of tasks such as picking up their telephone enquiry line. Worst experience now seeing my MP.

Disgusting rude service. My son needed to take ID with him in order to sign a statutory declaration at the court. He took his passport and has done three previous times, but he was told, they didn’t care he’d used that previously, the answer was no.

When I walked in a representative ot the court introduced me to, what I thought was my Barrister, turned out to be the Barrister on the other side and he knew it. How much was he paid by the other side for deliberately misleading me. …

They do not reply to emails and the phone ‘cannot be connected’.
Who exactly is in charge here ?

Absolutely Terrible. I can’t believe this is actually passing off as a county court.
Not only are they screwing landlords by delaying eviction possession orders for …

The day I arrive for my case, I was told that the claimant has withdraw the case, I asked the court why they did not inform me. They were like it is not their job. I paid them 250 for a private hearing but it is not their job to ring me. I …

Really old style to deal matters and District Judges are supporting solicitors regardless they are on wrong side and appease to highly paid solicitors. Don’t waste your time and money to get truth, The truth is that whoever higher expensive solicitors get their own wishful judgement.

No one answeres the phone . Is it that the staff are working from home ? Then they have noyt answered my email for four weeks.
Nobody cares it seems. The person in-charge here should be ashamed of the service offered.

Very bad service by Hasan, he was not helpful at allll!! Rude and ignorant… The court opening hours are 9am to 4pm and he only offered 10am appointment all week, which means I’ve to take a day off from work to get my PE3 forms stamped. …

Been trying to contact them for weeks each time (unable to connect) comes up. Do they work or what?

I was not able to submit without giving a star however, this place does not even deserve one star. …

Very Un helpful – Staff cannot even be bothered to provide there email address, the website is absolutely useless- you will not find any email contact information under Contact us – Really!!! It should call it “Don’t Contact us” would be more appropriate !!!!! Disgusting service for an entity that is supposed to upheld the law

How this establishment is allowed to continue to run the way it is; is truly shocking. There seem to be no standards or oversight in terms of procedure. Calls are not answered and emails are not replied to. The thing is when you want to report a court for bad practice who do you go to???

I have never experienced such incompetence and unhelpful staff, I have had to visit the court as a Mckenzie Friend. And they don’t give you correct or update information. …

A Robot is in charge as usual, impossible to connect your call, why are all government and c ouncils unable to answer calls, furlough finished weeks ago

Very bad experience with this place. Hardly anyone pickup the phone, emails never get response. Very rude and arrogant people at front desk. Surely need a huge change.

Seemed to be absolutely impossible to get hold of. The phone lines are not manned, the emails bounce back. Such a disaster.

I tried to phone this morning and got “it has not been possible to connect your call” What on earth is this?? Awful.

Very disappointed with their service. Unhelpful staff, that is if they ever answer the phone. It makes one regret seeking justice since the justice department needs taking to court itself!

If only no could give them a zero! Spend all day calling them for it to CONSTANTLY be engaged and then when you do get through they put you on hold and then cut you off!! FURIOUS!!

Can’t get through on phone , been trying all day. “Not been possible to connect your call”

I only go pass the site I don’t know how’s the court.

One has to write to the court to get any answers to what you require. Phoning them is a fairly dire approach and response. But once they do respond, are good at sorting out what you require of them. …

Phoned no answer how are people able to get answers if they will not pick up the phone after the 12th time I gave up a very bad .service from a family court more training is required I am thinking

Unhelpful staff on front desk. Never answer the phone. Had my court case at 1130 and ended up having to wait till 1400 before I was seen! Terrible service.

Shocking about 45min waiting on the phone 📞… and counting …

As I can not give them Zero I have to give them one star. Terrible service, lost my paperwork and due to that I am not paying big money to lawyers to get my case sorted. Terrible terrible!!!!

I had a case since 4 years ago I called every day to know when my next hearing no answer I send many emails no replay

The court has diabolical customer service , get rid of them all, and employ people who want to work

Terrible, the Usher presumed I would lose after claimant issued notice of discontinuance. …

Austerity cut services so they are rarely available by phone or email.

I think it’s very bad service I was left hanging on phone line 35 mins then cut off
You call is sopose to be important
Disgusting

Tried ringing all week on hold for over 30 mins each day and then cuts off. Doesn’t even deserve 1 star

Had a phone hearing, it was an appalling experience! I think they rush with improper conducts.

Hopeless. Phone calls to the court go unanswered- a complaint echoed by other reviewers, with monotonous regularity- who is the incompetent who is in charge of this place?- has he or she NO pride in their work ?

Absolutely Terrible. I can’t believe this is actually a county court.Extremely unhelpful. I wanted to give a minus 5 rating

Awfull service, Rude stuff just you my lawyer waant allieer tonspeak no right to appeal its appoling

Counter is closed all the time and the people i have met are rude and controlling and need to tread on getting to

Trying to return a phone call, and the phone just rings, and rings, and rings… with no option to leave a message! Terrible customer service!

They are commiting fraud. they dont pay for the post. Judge GlaSNER takes decision to help the rich people.

impossible to call in. management staff are rude, unhelpful and dismissive IF you can get hold of them

What a pity they don’t ‘record calls for trainiing purposes’ – appauling unprofessional response, rude and dismissive

Better to be demolished
0 service

Been calling the switchboard for 3 days, various times throughout the day, no answer!!!

I’ve been calling for days no one picks up the phone!!!!!

what is wrong with these county courts? why don’t they answer the phones???????? it is really frustrating.

Beat the case

they never pick up the phone…..ever…..

Aweful judge, didn’t bother to read my evidence and my claim…

3 days and still no answer on the phone.

Wonderful

Can’t believe what they did to MC Grindah

Forget about calling them, and need to chase them for any communication 😏 …

Called so many times and no answer

Not liable for 1 star Aswell

You just can’t get through to them

No one answers the phone!!!

This place looks grim from the outside.

Awful

Very helpful staff

Failed institution

—— all negative

FREE MC GRINDAH!