Budget Energy reviews

Would give them minus 5 stars if I could, took over a property and the meter was in default, any other company would clear this but not budget energy, to get electric we had to clear someone else’s debt just to be able to switch the lights on. Total disgrace of a company.

Your prices have become an insult as monthly I have monitored them grow higher without any notification. Your service and greed are abhorrent. You simply can’t compete with anyone else. You will not last at this pace and I guess you intend …

Don’t that these irish scammers, they will con you all day long. Better going for a proper legit company. From a proper place, derry is filled with para, so I suspect these guys are too

Agreed to pay £180 pm direct debit but they wanted £240. They tried taking £240 anyway and I only had £180 in the bank so I told them to try again. A few months of £180 payments and they have now taken £240 without telling me and for no …

They registered my meter to the wrong address and as a result I can’t get the £40 bonus they promised me for switching. Not only that, they kept me on the phone over two hours insisting I was typing in the code incorrectly because I am …

Rang them twice the house in area with no mobile signal , they give me codes to sort out meter, my meter didn’t like code by time i try ring them back just after 7pm on friday there is no one i speak to until Monday morning. God help anyone with issue prepay meter over weekend

Worst company ever.
Can’t download bills, Can’t contact them.
Saying they will only pay £400 out of the £600 government payout.
The list goes on….

Had to wait 50 minutes on my call being answered after days of trying to get through. Customer service could be better although after the wait I was sorted out quickly by the rep.

Been with this company 3yrs now and have to say the company is doing brilliant for me, they always contract me to the lowest deals, the tarrif I chose also gave me free credit every few months all I had to do was ring for the code and boom …

Have been in contact several times now over the phone, email and Live chat because a payment was taken on the automated line and no code given. I’ve provided my bank statements to show the payment taken and dates, but this payment has …

We were with Budget Energy and paying £86 pm direct debit. Wanted to leave last November, promised I would be told what our outstanding bill was however despite several emails and phone calls to try and get speaking to someone, I didn’t get …

Had selected a tariff online which was a new fixed rate once mine ended . Apparently no sign of the tariff I selected. Can’t seem to get through on the phone to them they take hours to answer – and there online service to top up is a disaster.

Absolute joke of a company. The way they increased their prices so much higher than most other firms shows how little they care about customers. Since my new provider told them I’m changing, they have phoned twice every day despite me …

Rang today about my mum tarrif is at 53 and because I didn’t no wat phone number she used on her account couldn’t do a thing I explained my mum has dementia no different time to change her over

The website is down /faulty more than it works, very frustrating.

sign you up then double your bill and ignore every email and call made to them, will be going to the offices next week to see how they try ignore me then! Scammers way suits

Left Budget after almost 2 years as a keypad customer. Prices got very high basically by them using stealth price hikes a number of times over a year resulting in a massive price increase over other suppliers. I am saving a fortune by …

Joke of a company. Astronomical prices, customer service entails sitting on the phone for an hour to get through and then the first person you speak to hanging up on you, repeatedly. I’d rather eat my own hands than ever have deal with these again.

Disaster of a Web site . Impossible to top up by phone as the code is read at 90 mph. They will not text the code anymore and have also stopped sending it by email. The code if not captured is gone and no one to answer the phone..ever day or night. Avoid avoid.

Have been trying to get through to this company for past 55mins Total disgrace only 1 number and no one wants to answer!!

Very disappointed. Switched to this company because of their prices. Two weeks after I signed up they sent me a change to the costs up from 12.50 to 14.84. There was no mention of this when we signed up after being told how much we would be …

An online supplier, with the poorest IT of any company I’ve ever dealt with. Their web site does not allow you to enter an interim meter reading. You are given a random 6 digit PIN number to log in which you have no method of changing. They …

I got an email today saying my tariff was changing to a standard tariff from a discounted one.. I needed to call to arrange for a new tariff …

Wow wow.great deal.got my second 50 pounds loyalty top up. Been with Budget energy fo a few years and haven’t got a better deal anywhere yet.

Love this company very helpful with enquirys and lovely staff Pat Ransome

Paid 80 for electric and never got a power code online. Then they said I would have to wait 3 days. Stay clear.

Do not trust this company. They are total thieves! They make up totally reducible bills. Don’t ever deal with this horrible company!

I only signed up 3 weeks ago to budget energy after being with power ni. I was told they were far cheaper and I would basically be getting 1 Day free electric by switching. I live in a small house and £20 electric would do me 2 weeks when …

Dreadful customer service! Broken promises galore, join this company at your peril, can’t even let me access my own account to find out how much credit I have and when the next bill is. Whenever I ring they say they will email the log in details immediately, but it never happens, give this company a wide berth.

Awful company, constant pain.
Website is awful I cannot pay online, errors.
If I top up on phone it’s a 10min call, they cannot give me the code as a text. …

This is my experience with this company, when they started first I was one of the first to sign up as 14% cheaper than NIE. …

The app has been down for Two weeks now. Absolutely ridiculous

Budget in name, budget in nature. I don’t think I’ve ever had such a terrible experience with an energy company. Who designed the website? Family member? Student offering to do it at a discount price? Stock imagery not sized correctly, inconsistent layout, poor top-up experience. And that’s when it works!

They are only a company you pay a bill to. If you have been given a rate and it increases then they have broken their terms and are allowed to move to another company. All companies put their prices up but they are still cheaper. They send electronic bills to save on paper. What’s not to like.

Not even worth one star. Tried to switch to them in early May. Despite multiple contact with them, no contact was made with me. Gave up and went to another company. Truly awful customer service

3 price increases in 6 months leaving me owing £99.43 as my direct debits have not been enough to cover the increases as well as my normal bill. Website is awful, never able to get anyone by phone and now this……. Total shambles of a company. AVOID!! Will never use this company again

The worst company iv ever been with as my bill now is almost 100% higher can anyone recommend a good and cheaper electricity firm as im geting so feed up with these boys they are just RIP OFFS 😠😠😠 …

Customer service is superior with Budget energy. £100 free electricity for joining and a reasonable tariff going forward. Well done ✅ you guys keep up the great service 👍 Thanks …

Excellent customer service…payment was taken from my account twice due to technical problem, call made to budget & problem sorted…thank you Judy for your assistance

Scam merchants. Wouldnt by a used car from this lot. Bumped up their rates, promised loyalty bonuses that never get credited to your meter and send threatening letters when ur tired of their poor service and leave to a better supplier. …

Horrible, don’t even open the door to them, nevermind change over. Sse is better. Scumbags the lot of them.

Contacted Budget on 8th April 2015 to change from Airtricity. Contacted them on 28th April for follow up as I had no correspondence. The accounts department was going to contact me back but didn’t, had to phone later that day with still no …

Absolutely amazing ,bought a house with no clue how to top up or to get numbers one quick phone call to switch and amazing customer service all sorted and very good offer ,won’t be using anyone else now ,very happy

I was with sse until i couldn’t get through to them for help when my keypad was rejecting my top up, I sat 6 hours with no electric trying to get through to sse, so I phoned budget desperately and in a panic. …

I had a major stroke 4 months ago and was persuaded to transfer to this company. My memory has suffered due to my condition and thought that I had a 10 day cooling off period but they said it had elapsed even though I only talked with them …

Dearest eletric company out trust me and when you try topping up online it sends fake codes then youve to go throw the hole thing of trying to get the eletricity uve already paid for stay CLEAR people

Never showed up after we arranged a call back to switch provider. Waste of time, not surprised they have so many bad reviews

What an extortionate electric company, they all are to some degree but it should be illegal what these guys do. Would leave no stars if I could

Switched to budget summer sizzler, told getting a good deal, price has gone up twice in 6 months only to receive another notice for a price hike coming in another month, absolute disgrace.

Do not use this company. Complete rip off!!! Can not believe they get away with what they charge!

Signed up over a year ago and I still have not received my free £20 top up.Also have given up trying to pay direct debit.Need to switch suppliers.

Literally worst company ever, went from a bill of £74 a month with another provider to £120 with this lot and still claiming I owe them hundreds more with no explanation , terrible customer service also!

Never again. Decided to change energy supplier fron Budget and was suddenly informed that i was in arrears of near £600. Why no one bothered to contact me from Budget Energy is a mystery. Dreadful customer service, steer clear!!!

Seamus came out and convinced me how budget energy were the cheapest about, far cheaper than my last provider. What a crock of rubbish that turned out to be. I used to pay around 20 a week with my last provider, switched to budget and now …

Nice people and very friendly, I will always stay with BUDGET ENERGY. THEY ARE GOOD TO THEIR CUSTOMER’S

I have had my money taken out of my bank account and budget energy are telling me that their is a problem and now I’m going to run out of electric . They don’t really have much in the way of customer service. So before rating them wait until you have a problem !!!!!!!!

Not even worth a star. Waiting to be credited a considerable sum of money owed to me. Was promised this would be in my account 4 days ago, still waiting. Customer service abismal!

Recently switched over from a different supplier to Budget Energy after a politie and friendly man called to my door and made me aware of the savings I could make by switching to Budget.Highly recommend.

If you use allot of electricity I would look carefully around for a better deal not ideal for family budget

Would give no stars but unfortunately can’t. Tried to move and was told I was in arrears….. I had paid all bills and refused so they sent me a letter informing me that I had a court date so I turned up at court to argue my case and no …

Terrible customer service prices are up and the screeching bell goes off constantly every time you get low on the quid at every level until they shut you off. Complete disgrace.

been with budget energy since they began in 2011 but there prices were not competitive anymore.make the switch to another company but before the switch i got a call from budget energy and they have offered me a lower rate again compared to …

Dont use their discount deals its not a 12 month contract and they hike the price every 3 months

I had made 2 payment for my keypad by accident, rang them and the problem solved in second which was very much appreciated.

Steer clear, despite not having any new appliances etc in the last 6 months I’ve paid nearly £600 in electric since January as they say my £40 per month DD is not enough. We live in a 3 bed terrace house and my electric use has not changed in the last 6-7 years. DO NOT GET ELECTRIC FROM THESE PEOPLE

Two prices hacks this year. Can do much better.

Absolute joke of a company refuse to pay their staff again another week another no pay they have an excuse every week when it comes to pay so if ur a rep looking work avoid this crowd like a plague there’s here and a company inside called legenderry escapes part of budget again a reputation of not willing to pay their reps .

Not really a budget energy when other places are 7/8 units cheaper. £30 pound doesn’t last a day.

Absolute shambles of a company stay away is my advice.top up problem and the guy from budget energy said I’ll phone u back in 1 minute.that was an hour ago

Very competetive fixed rate per unit that wont go up on me without me knowing unlike my last electricty supplier.The switch over was done in minutes with a very helpful and polite rep that works for Budget who called to my house… 5*

Months and months it took for them to arrange monthly direct debit. I cannot yet see a bill or any usage data. The app is almost a waste of time. Not good.

Never had a problem, always was able to top up online. The app can be hit and miss sometimes.

Have never had issues with Budget always pleasant on phone.

My monthly bill doubled with budget! made a complaint, waiting on a callback for over a week still no contact. Wouldn’t recommend

Cheaters, promised to give you £100 bonus credit, but but once checked their t&c, Unit price is 1p more than my existing provider, also there is standing charge 11p per Day, it’s 12 months contract with exit fee £40. So after 12 months it will cost me more than their bonus

Due to all this Corona situation i ended up in situation when i need to live 8 days with £7 left on my acc. I tried to contact them to ask for my welcome bonus second part as this month will be 9months since i with them and they have …

I haven’t had an issue since I joined back in 2014. The app is a lifesaver though, that ‘lend me a fiver’ idea is genius, if only PowerNI (my previous supplier) was as smart 🙂

Staff and service at Budget are excellent.

OK but they tuck 2 payments instead of 1 was not happy

My annual usage has more than doubled since last year!! This makes no sense whatsoever.