AA reviews

Worse recovery company! Called today for help! The guy showed up and on the phone. While I was explaining the problem with my car he was still on the phone with a friend! At some point his friend decided to hung up. Then when I asked for …

I had a great experience with the AA breakdown service today thanks to the exceptional service provided by their patrolman, Sam. He went above and beyond to address the issue with my wife’s Scooter, taking the time to thoroughly check for …

The AA today helped recover one of my family’s car which broke down due to a faulty control unit which decided to fail without warning. I called the AA and they were quick to send a patrol his name was Odysseas and he quickly realised it …

I broke down on the 10th of January for the first time in my six year membership and first time I needed the AA. I was left on the side of the motorway on the M5 for 6 1/2 hours in the pouring rain with a draining battery. After this …

We broke down on bodmin moor on the friday and were towed to our caravan park where we were told the part in question would be sourced and our van fixed on the following mon/ tues in the meantime we were stuck with only 1 expensive shop …

I have been a member for over 40 years. Gold member, apparently. Only, you wouldn’t know it. This year the AA offered me a renewal at £287.89 – a 12% uplift on the previous year. Are the nurses getting an extra 12% a year? Are the rail …

Worst company ever. Was diagnosed wrongly with the car problem spent £400 on a new battery and in fact it was an alternator problem. They don’t even know how to use a multimeter. So avoid this useless company.

Just used AA app to call out mechanic to attend to flat tyre at home – Beverley East Yorks. Mechanic attended in half an hour and couldnt have been more helpful with advice. 10/10. Full marks for speed courtesy and efficiency.
Mechanic was Mr G Ness.

Both the UK and EU breakdown team have very rude male sales people. The way they speak to clients on the phone is horrendous. It does make one wonder if it’s just the company culture from the AA? They don’t care about the customers’ experience with the AA, all they want is to con your money!

I had car insurance with the AA then switched it at renewal time to go with someone cheaper. A month ago, out of the blue, I received a letter from the AA explaining to me that they had accidentally registered on my credit file that I had …

Any vehicle issue, just reach to this one stop solution. They have some attractive car cover subscription as well. Check that out!!

Update on 19th Dec: Where is my refund that you are supposed to refund me on 16th Nov, AA? …

This company is just about money my Son joined them and the following day he had a problem with his car only to be told he would have to pay £150.00 for them to come out. He will be cancelling his membership

My review is about The AA Driving School. First, it’s very difficult to get lessons set up through this company, as they are very unresponsive. Second, my assigned instructor wasn’t interested in teaching me to drive, he was more interested …

The other day the driver of your AA van registered MV67 MJK was nice enough to let me in in front of him in a long queue of traffic on the end of the King’s Road where it meets Putney Bridge. …

Told an hour, took 4, became a mechanic, fixed it myself.

Very good on a separate breakdown though. …

Shame on you for your terrible practices. Purchased a battery from you and it went flat. My MOT expired 18hrs ago (literally less than a day). My MOT appointment is next day – but I cannot drive there since the battery you sold me is flat. …

The 687th emergency service my friend is still waiting for recovery been in the cold since 3pm yesterday. Sub contractor gone to wrong address and said have to start the process again because aa gave wrong address please can you help him .its -4 it’s a disgrace

I took out an insurance policy for my wife’s car and was paying for the policy, I also had a breakdown cover for the vehicle. We never claimed anything, nor used the breakdown service, the insurance policy and breakdown cover was increased …

My AA membership is up for renewal , if I was daft enough to have signed up for automatic renewal I would have been charged £248.00 . I can join online today for £169.00 ! As a loyal customer for 10years I should NOT have to search the best …

I have been with the AA since 2006 with full coverage. Saturday 17/07/21 was the first time i really needed them. We broke down at 12pm 150 miles from home, the car completely lost power on the A379, we were only able to open the front …

Avoid at all costs, bunch of inept charlatans! Left us, a family with 5 month old twins and a 9 year old in a services car park after towing us there off the m6, for 7 hours! It would have been 9 hours if they’d had their way. Kept calling …

Aa recovery, don’t waist your money . We driver on the road by small bump . Somethings happen . Waiting time 8h . On the and that said it’s road accident.
And they refuse to move my car . So now I’ll transfer this case to my lawyers.

Recently, as a Member. A Patrol Man . Came from Poole Dorset!. Too Replace a Battery, under AA. Warranty. It was Successful. !!. No Fuss. !!.
He was Very Knowledgeable. Honest and True-full. Thank You.

I have ended up having two breakdown services. The AA and one that comes with a Nationwide flex plus account. I have used both. The AA are really much more difficult to contact. Which when you are stuck in a car is relevant. And they are car specific. My other service is for me !

My current provider turned out to be useless on a previous small issue so signed up with AA due to an offer I had from a recent car purchase. …

Sent an invoice for a battery replaced on breakdown call. The AA have changed the payee name for BAC but have failed to put it on the invoices so bank won’t accept instruction to pay bill. Because of reduced staff numbers they have taken …

What a sham of a company do not touch them as far as you could throw them 6 hrs to be dropped of at the nearest services and them told a mechanic will have to come and see if the car is repairable which we know is not so then we have to …

Being an Alfa driver, I’ve unfortunately had to call the AA out on more than one occasion. 3 Stars because on one occasion the service was good, mechanic was professional and helpful and got me going again. On another occasion, the mechanic …

They are absolutely hopeless with dealing with insurance claims and complaints. Their agent was rude and they should not be allowed to deal with insurance, could do with shutting down completely in my views, Disgusting and overpriced shoddy service. You have been warned. DONT USE AA for car insurance.

Both my Mother and I are members of the AA. Recently she broke down and was charged almost £360 for the repair. I was very surprised by the amount and took it upon myself to investigate further. After an initial enquiry I was informed that …

AA Dealer Promise. Not Worth a Light. The AA does not regulate the dealers who bear its name. I was a dealer for several years and know first hand. AA Warranties are administered by Third parties Namely The Motoring Organisation and WMS and just charge these companies substantial amounts for the Branding. All That Glitters is not Gold.

The RAC are 10 times better. Waited 2 hours for recovery, quoted 80 minutes and just kept changing the expected time by 5 minutes. 40 minutes late. Also had their insurance and they tripled the price in the second year. Poor service. Avoid at all costs.

Avoid car insurance with them, no response on the phone, no online chat, a month after accident still not repaired and no communication from The AA Claims (UK). Now with the Financial Ombudsman Service

Exceptional service. Phone answered immediately and patrol arrived within 25 minutes, fixed the tyre with the temporary repair kit and allowed me to get on with my day. Patrol very professional and courteous as well as prompt. What more could you want?

amazing service. When my bike broke down I was able to get standard cover there and then and the bike was taken from Carlisle to London for £49 – vs £500 for a pick up company. On the journey when we stopped at a service station as the …

Been stung my this company. I bought AA membership for someone, I recently found out that the cover is on an Auto renew basis. So I tried to cancel the auto renew to be told that I am unable to cancel this. I have to wait until renewal …

Cancellation rules are a joke.

You can’t cancel mid-policy and get a partial refund. …

Phone answered quickly. Good app for tracking AA engineer. Ryan (New Malden) arrived within about 20 mins (did have children with me and advised AA of this hence the short wait time) . Ryan was friendly and polite and fixed problem quickly.

Just broke down a few miles away from their HQ ironically. Not only does their app not work (“we are having problems with that”), so I cannot track the recover, but they won’t be with me for at least two more hours, which means I would have …

Why do I pay for stay mobile when I’m not? As a single mum I was sold that I wouldnt have to worry you’ll keep me mobile until my car is fixed well it isnt and I have no car. Lies.

If I could zero stars I would, don’t call me to renew and stroppy with me that I was unwilling to pay your renewal price as it was more than twice last year’s price £370 up from £170 really?! I didn’t call you out for any help all the time …

Cancelled with them 3 years ago as my new car came with AA membership included. They continued to take payments out over the subsequent years. Just happened again 13-04-2016 so yet again I have to phone them to get it refunded, ridiculous. I would give zero stars if this would allow me to.

Very good response to call and then turned up when they said they would . Arranged a recovery truck straight away rather than just someone to try and repair when we diagnosed the fault which meant it couldn’t be team repaired . Saving …

Such brilliant service. They were there within 20 minutes and so helpful. Excellent

They’re great! They were ever so quick to tow my car after a tragic accident and my family and I were so happy to arrive at our house in time for lunch!

Quick and very helpful service. The patrol who helped me did everything and more, even offered a lift to the station after dropping my car off at the garage what he kindly recommended as I wasn’t familiar with the area. I would highly recommend them based on my experience.

I’m stuck in a so called high priority phone queue waiting for someone to answer the phone. Don’t the AA care or will they blame high call volumes … which is the norm for most businesses

Tried to get through in phone to talk about car insurance renewal waited 15 mins then was cut of phoned again and exactly the same happened.this was Saturday afternoon.So AA your poor customer services has lost you a customer .perhaps you couldn’t care but as they say one disappointed customer tells 100 people

The best service I have had, Tom/87421 thank you, a real gentleman
and a good advisor, keep it up Tom/87421, you were very efficient.
AA You have a great person, I wish him all the best for the future.
YOU HAVE TRIED THE REST/ NOW TRY THE BEST——THATS AA

There are so good and there Help me to my Blake pads and disc play and there was on time as well and do a Road test as well thanks you for the help

Amazing team, really on their game👍👍👍 …

Absolutely blown away by the customer service from this company , who went the extra mile to recover my vehicle, the engineer/ mechanic who turned up could not have been more helpful. …

I am sitting here in my cat, stuck. Called the AA they told me that I need to pay an extra £50 for them to come out because I didn’t let them know that I changed vehicles!!!!!!

A BIG thank you to Lee. He got to us a little earlier than expected. He was a wonderfully upbeat, jovial & brilliant chap. …

Horrible customer support . Not being able to locate me . Ironic questions provoked me till i lose my Temper …50 minutes waiting on call . Payed an independent £150 and sorted out. One star because there is no option for 0 .

Everytime I use the aa through my platinum account with Lloyd’s I have nothing but praise for the patience the guys have had and how much they explain the problems, couldn’t recommend these guys enough

A good way to WASTE your money, they treat clients like ANIMALS, leaving you waiting for AGES (6 hours), and then if you try to make a complain, you’ll never get an answer from any of those “persons”. Hope you close one day!!!!!!!!

Absolutely disgusting company to work for who sack their hard working loyal staff for no reason DURING A LOCKDOWN to save themselves money.dont work here and cancel all your memberships

Left my car stranded for nearly 2 weeks! How they are still in business is a mystery!

AA spam same breakdown every 4 hrs
AA kept spamming me the same breakdown report 5 times.
They wasted our time.

Over 6 hours waiting time on motorway

The worst customer service I have ever received!!!
Never trust whatever the staff tells you when trying to solve any issue,it is all based on lies

Terrible

Shocking!! Left my car stranded for nearly 2 weeks!!

I work for the AA so I’m probably a bit biased to give a review.

Too big. Gonna have to use AAAs instead smh

Good

Such clean and tidy …

Excellent company in a nice location

Needs a refurb

Really good

Lots of writing above

Keeping it in the day, one day at a time

Loving place ❤️