BUPA reviews

I recently had to have a tooth removed and was very nervous but I was very surprised by the treatment I received from a lovely lady called Cara. She was so friendly and understood how nervous I was and put me at ease straight away. The …

The team at Bupa dental care are pleasant, and professional. My dentist Martin just repaired my cracked tooth and described the steps involved in the procedure as I was concerned. Overall, a great team, and I wholeheartedly recommend their service and all of the staff.

Very friendly and helpful staff from reception through to the dentist and dental assistant. I am very satisfied with this practice which I have been a member of for many years.

Great dentist. Jayne took very good care of me and made me feel very comfortable. Highly recommend.

Staff are lovely, super friendly 😊
100% satisfied with my zoom whitening 🤘 …

I fell recently and broke my front tooth. My dentist Martin, assisted by Roisin, did a fantastic job of fixing it. I’ve been a very satisfied customer for many years.

The team at Bupa dental care are welcoming and wonderful. All the staff are patient, kind and courteous. My Dentist Alex is excellent as well as humorous. He puts one at ease and explains all treatments and steps along the way of the treatment. A great team overall and I would highly recommend the service and all the staff.

I recently visited the practice to have aesthetic work done by Jane & Emma. I have always been very apprehensive about visiting the dentist but from the minute I stepped into the surgery everything was perfect. …

On a recent visit to Bupa in Derry, I was met with such a lovely and friendly team. Emma, one of the dental nurses assisted me right away and explained their services in full. I had approached the practise with a specific need and the …

My family and I have been with Bupa Dentist since day one. My family and their smiles and confidence have improved greatly. Alex our dentist has made us feel that we matter when we come to the appointments, he explains what he is going to …

I had a very positive experience when I visited your practice. It’s light and airy and the girl at reception, I think she was called Imogen, was very welcoming and put me at ease from the moment I arrived. …

Staff are brilliant. Friendly, welcoming and made me feel at ease right away.

Great quality of care and attention. …

I always have a good experience when getting my check ups done. Tammy and Imogen are very welcoming when entering the premises. The place is always clean and tidy for all patients. Also the main man himself Martin is the best. He has giving …

Beautifully located practice, such a calming environment, for such a dental phobic patient. Staff are amazing from the moment you walk IN, Receptionists warmly and efficiently greet you to the treatment by the dentist and his nurse. Tammy …

A couple of weeks ago, my fiancee was in so much pain because of a broken tooth. After two sleepless nights, he managed to get an appointment with a dentist in this practice. He was treated by a very experienced and considerate dentist …

The team is absolutely wonderful. I needed a next day appointment and I got it even I was a new patients. Dr Margo and nurse Roisin were extremely friendly and professional. I recommend highly 😉

Staff are brilliant. Friendly, welcoming, always make you feel at ease.

Great quality of care and attention. …

Clean premises, friendly staff and great service. Our dentist, Alex, is great with my children and always puts them at ease. The staff have always been accommodating with making family appointments and we never have a long wait. I highly recommend this dental practice especially for those who are nervous or have young children.

Excellent customer service. Such friendly staff and always go the extra mile for you. I used to be a nervous patient and I am always put at ease. Martin and Shauna have both been particularly helpful to me and my elderly mum who suffers with Alzheimer’s. So glad we are registered at this practice.

I attended an appointment in Bupa Care yesterday. To be honest I was a little worried as I hadn’t been to the dentist during covid. The team made me feel right at ease from the very beginning so warm and friendly. Thanks to Alex and Roisin for looking after me yous deliver a great service 😊 …

Highly recommend this practice. My kids actually look forward to their appointments! Our dentist Martin has an excellent manner with them. Family appointments made each time allowing myself and the kids to get our routine check up at the same. They go the extra mile, brilliant service all round.

Fantastic staff and service! Straight in and registered with no issues! The practice manager can’t do enough to help and worked around my work life 🙂
The place is bright and spotless! Normally I’m a nervous patient but today was great thanks again!!

Well planned appointments and safety checks to account for COVID. Everyone very helpful. Got both my own dental treatment sorted and a review for my daughter by Martin. Everything went v smoothly.

I attended an appointment today a bupa dental. The service was brilliant from start to finish. Alex and Nicole were amazing from answering queries, providing great advice and also explaining every procedure that was carried out. I would really recommend Alex and Nicole and I finally look forward in returning to the dentist again 😊 …

Absolutely disgusted with this practice not even worth one star . Been in agony for months now with broken and over sensitive teeth been to see them two weeks ago they did nothing but to see I get referred to another practice for …

I had a trip to Bupa on Thursday! I was so pleased with the service I got from all the team ! The girl (sorry I don’t know her name) who did my Covid checks was so welcoming and bubbly it was lovely to see ! …

How do you review a service that strikes fear into the patient then heaps further pain during the process? With a big smile and a big thank you of course. Dental Therapist Aoibheann and Dental Nurse Shauna are two of the nicest and most …

Been a patient here a while. I find the staff to be very friendly (especially Shauna). Always very accommodating if I ring for urgent appointment. I am not a great patient but feel in safe hands with these guys. Would recommend.

Had an appointment with Alex Bratulescu and his nurse Nicole a few weeks ago, he explained everything very well and had given me a very clear treatment plan. Reception staff were friendly and helpful. Lovely practice

Beautiful little practice on the quay with a stunning view.
The lady on the desk was very helpful and she helped settle my nerves so thank you Tammi, …

Absolutely without doubt the best dentist I have been too. Friendly staff, helpful and informative. Took the time to explain as things went on. first class. I wouldn’t mind having to wait if that is the service they give. Show me a dental …

I avoided the dentist for years because of memories of painful treatments. Alex (new) has done several treatments on my teeth and I can say that I hardly felt any of them. Even the injections dont even hurt! The staff at Bupa Dental Derry …

In for my check up today which was due a few months ago but I kept putting it off. I was worried I might have been taken off the books but they were absolutely fine with it. Got my plan and I only have to wait a few weeks for it to start. …

Excellent service. My dentist at Bupa is fantastic. Very knowledgeable, polite and does a great pain free job every time.

Had to book an appointment recently and was greeted with the best customer service from the secretary Imogen. She was extremely helpful and made me feel less nervous with how calm and lovely she was.

I was made to feel at ease from the moment I stepped into the practice by the receptionist Tammy. I cannot fault anyone at the practice. My treatment was explained and the work that was carried out was excellent and the dentist was professional and sympathetic throughout
Thank you

Such a welcoming practice with incredible staff and high standards. The receptionist Imogen was extremely friendly and couldn’t do more to help. Highly recommend!

I picked this dentist by chance because it was close to my new work and Im glad I did. I’d been putting off going in for ages cause I be nervous but the receptionist Imojen was while nice and the waiting room is nice and bright. I thought …

Lovely staff, always very pleasant. I’ve been going to Bupa for couple of years now and I am very happy with them. They maintain professional standard and I have never had any complaints, thank you 😊 …

My two front teeth have been Veneers since i was 15 and I basically out grew them! I went to Bupa Dental Derry who advised me these could be better! After some thought I decided to get my two front teeth replaced! This was a traumatic …

Super friendly staff, manager Amy really put me at ease, dentist Alex is wonderful and gentle, first appointment and had made coming to the dentist a lovely experience not a nightmare ! 100% recommend to all

Great experience recently with this Dental Practice. Phoned Amy for emergency appointment and received treatment within two hours. Very professional and friendly staff. Totally Recommended.

Was in today for a double extraction, was treated like a VIP. The procedure itself was carried out so professionally. The team looked after me superbly throughout. Definitely 5 star.

Had the pleasure to meet the New Alex! Great dentist! Took the time to explain all the procedures and treatment options! If you are looking for a job done right then ask for the New Alex!

Tammi from Derry is very welcoming when entering the premises. She has given me very helpful advice in helping me with my phobia of dental work, plus she always makes me smile and have a good chat. Cant recommend Bupa enough.

My little boy is 4 years old and loves coming to the dentist… my dentist Martin is friendly, attentive and provides a quality service. I’ve never had to wait longer than 10 minutes for my appointment….a positive experience every visit.

Very happy with our new dentist Alex. I am a very nervous patient but he is very calm and patient, he explains everything and this makes me confident to visit him regularly. Thank you Alex Buciu.

Great practice. Wonderful care. Nurses and reception staff very caring and really lovely .

Lovely welcoming practice. Receptionist Imogen very friendly and made me feel very relaxed from the minute I walked in. Would highly recommend.

Would recomend this dentist, fatastic location at the marina, excellent reception, friendly and helpful. I have been attending here for many years now and can say it is by far the best dental clinic I have attended. Both Fani and Nicole make your dental experience a pleasure.

Had such a professional experience at Bupa dental care, the receptionist Imogen Capper showed me the greatest respect a customer could receive. 10/10 would recommend to anyone!

New to this practice, the level of care and service provided was 1st class. The dentist was very helpful and answered any questions I had. Great location and very accessible

I recently joined Bupa and had my dental check up, i can honestly say what a great experience I had, first class care at affordable prices and met by a friendly team. Highly recommended.

First time being back at a dentist in years have a major fear and I can’t recommend the staff enough from the first phone call the receptionist was really helpful and friendly and today at first appointment I felt really comfortable and at ease Alex explained everything he was doing very professional thanks again

Great service, modern premises, friendly staff, nice location, not too expensive and never kept me waiting past my appointment time. I would recommend to anyone

Never enjoy a dentist visit but Shauna is always so reassuring from entering the building.Just knows all the right things to say and do.Good service from all the team today!

Very friendly staff, particularly the receptionist Imogen. She was very polite and helpful on the phone when I spoke to her and was able to answer all my questions.

Have avoided the dentist’s a long time. Just like to mention the treatment recieved and particularly Alex my dentist who did a fantastic job. Excellent practice, highly recommended, thanks guys

worst place to go, x-ray, x-ray, x-ray and still no dental work done, all rushed and unorganized, never again

Excellent, professional, empathetic and “warm” service.

Very professional service and friendly staff, the receptionist Imogen was brillant in answering all questions I had to get me set up! Would highly recommend here!

Excellent service and treatment as always today with Alex always makes you feel comfortable and does a great job. Would highly recommend bupa dental care

I would highly recommend Bupa dental care derry. They are so helpful. Staff take excellent care of patients. They helped me out so much this. Cant thank them enough.

New Alex, fantastic dentist, always makes sure your comfortable and explains everything step by step, Emma and Shauna are brilliant aswell, very helpful as always, couldn’t recommend this practice enough…..

Top services. Alex Bratulescu is the best dentist I ever met. Highly recommend! Will definitely come back.

Went in for a routine check up but I’m always nervous at dentists. The receptionist, Imogen, couldn’t have been more helpful, polite and professional.

Friendly staff and very clean waiting area. Was seen by the dentist quite quickly after my scheduled apt and he too was very friendly and informative

Catherine and New Alex were fab for the first time I 30 years I wanted to go to a dentist thank you so much for my smile back best regards Colin enjoy the Gin

Great place, great people, great medicine! I strongly suggest You “to take a chance on” New Alex, the smartest dental care doc I know, a man of honor! Laurentiu

Great service, great pricing would highly recommend.

Very professional and helpful service, the receptionist in particular Imogen, was extremely helpful, friendly and couldn’t have done more.

A very pleasant and helpful visit to the dental therapist. Great care and advice from Aoibheann and dental nurse Shauna

Alex is very very good dentist. The manager Amy is very attentive and Imagen the receptionist is excellent also.

Great service. Receptionist very polite and new Alex the dentist was first class

Emergency appointment was available straight away for me, Alex and Amy and the two ladies at reception were fantastic!

Very professional. Lovely people who know what they are doing. Really glad I found them. Great location too.

Lovely staff and dentists.

Brilliant service. Jane, Emma and all the staff were amazing 🙂

Great practice. Friendly staff on reception and very kind/caring dental staff in the surgery.

Great service, Amy is a credit to your company, very plesent and dedicated to looking after you.