Total Reviews 58

Average reviews from all platforms

Average Rating 3.2

Average reviews from all platforms

  • 5.0
    28
  • 4.0
    2
  • 3.0
    2
  • 2.0
    4
  • 1.0
    22
Chanel reviews breakdown:
Google
3.2
58

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58 Chanel reviews on Google

IP
Ina Pencheva 7 months ago on Google
( 5 out of 5 )

I absolutely loved my experience shopping at Chanel! The customer service was outstanding, and all of the staff were so friendly and helpful. They truly went above and beyond to make sure my shopping experience was enjoyable. I wish I could give them more than 10 stars!

MM
meera mahmood 7 months ago on Google
( 1 out of 5 )

Walked into the store in search of the Chanel top handle mini flap in gold tone. Politely asked if they had it in store, the lovely lady who assisted me at Selfridges told me they were the only boutique that had it in stock. …

JB
jennifer Bataller 7 months ago on Google
( 5 out of 5 )

I was looking for this item, so I first called the store and luckily they answered my call so quickly and they allowed me to hold the item which was the last piece. So I went straight to the store, they’re very accommodating. I also asked …

KR
kiran rohera 7 months ago on Google
( 1 out of 5 )

Fantastic store lovely sales representative but the cashier lady ruined the entire experience of the store bought a sandal for my wife buy the buying experience was 100 percent top notch but but when it came to billing lady its became the …

LB
Loz Bov 7 months ago on Google
( 1 out of 5 )

How a brand charging such high prices can get away with such terrible customer service, I’ll never know. …

AT
Ana T 7 months ago on Google
( 2 out of 5 )

Hmmm was extremely shocked with the staff attitude today! Like seriously i always shop at harrods for branded stuff and its the first time that i walk in a Chanel shop. Two of the staff were talking about me, looking at me from head to toe …

LC
lee chan 7 months ago on Google
( 1 out of 5 )

Do not go there! The manager was the worst. I tried to return an item and they did not accept it though the item was never opened.

JM
Jaleh Moyse 7 months ago on Google
( 1 out of 5 )

I had a very bizarre experience today, I went in looking for a mini coco which I knew had just been released with the new collection. I was served by an Asian lady I wish I had taken her name, very rude and tbh I think she was actually …

JE
Jason Eite 7 months ago on Google
( 5 out of 5 )

Incredible Service. Always a pleasure to go here. Thankyou Ella.

AR
Angela R 7 months ago on Google
( 5 out of 5 )

Had such a great experience yesterday at the store. The service from Mavra was 10/10. She was kind and patient while my friend chose her birthday bag. She gave lovely birthday card as well with the bag. I 100% will be going back to this Chanel branch for future purchases.

AM
Alicia Monroe 7 months ago on Google
( 5 out of 5 )

Best customer service I have ever received from a Chanel boutique. I was wanting to try out some of the bag styles that Chanel offers as I’m looking to get a bag from 22p when it releases and Tamsen (hope I spelt it correctly), he made me feel so comfortable and welcomed to the boutique.

LS
Lou Sni 7 months ago on Google
( 2 out of 5 )

They say they don’t keep stock of old collection and keep on trying to sell what they have in display, just completely unable to listen to the customer. Some of the sale assistant showing total unwillingness.That’s the only chanel store with such attitude I’ve ever been.

SA
Shame A Name 7 months ago on Google
( 5 out of 5 )

The initial location on the map was wrong, I had it changed so this should show the right spot. Queued for at least an hour, you get your temperature checked + you are required to disinfect your hands + wear a mouth and nose covering. You …

JL
Joanne Lilly 7 months ago on Google
( 1 out of 5 )

For such a luxury brand the service was very poor. I purchased an item 6 weeks ago which has now broken, I returned it to the Sloane Avenue shop. I was left standing there whilst the shop assistant went upstairs, no body offered me a seat. …

AS
Adrian stolski 7 months ago on Google
( 1 out of 5 )

prestigious brand. unqualified employees.

SJ
Shana Joris 7 months ago on Google
( 1 out of 5 )

I don’t know just who staff think they are?? Even when calling on the phone they often do not pick up ( I was calling the line 5 times in a row!!), when they do answer they are rude and unhelpful. Same in the shop. UNBELIEVABLE considering …

MI
Melissa Ivy Bautista 7 months ago on Google
( 5 out of 5 )

Best Chanel store in London. Very kind and friendly staff. I’ve been assisted by Izabella and she has been very helpful and patient. If I’ll have to purchase something I would definitely go back to this store.

EY
Erol Yakici 7 months ago on Google
( 2 out of 5 )

Staff bit ignorant and rude in this store my experience was not very good considering I bought shoes for someone that cost me £770

CB
Connor B 7 months ago on Google
( 5 out of 5 )

By far the best chanel boutique in London. Have been here a few times and have been served by Izabella and Badi and I have found them to be extremely helpful. Izabella always keeps me up to date on latest stock and couldn’t be more happy with the service 10/10

PJ
Petra Janó 7 months ago on Google
( 1 out of 5 )

I have never seen so unprofessional staff for such a luxury brand!!!
I was looking for compact powder with my friend and one of the lady didn’t know what is a powder!? I mean this is ridiculous, at the end she was showing me …

RM
Rosie May Marshall 7 months ago on Google
( 5 out of 5 )

Thought both the service and products were very good. Staff were very accommodating and eager to help. Will be going back next time I’m in this part of London.

EF
Elaine Foo 7 months ago on Google
( 1 out of 5 )

I had 2 broken legs and had gone to the store for help with a very delicate and expensive Chanel chiffon and ostrich feather brooch. Not only did the staff not approach me to help (and I wasn’t dressed like a beggar but in a gold Chanel …

FA
Fahad Alnaseeb 7 months ago on Google
( 5 out of 5 )

The staff are very friendly and helpful. Also it’s a quiet place to shop at you will have all the attention.

TC
T CA 7 months ago on Google
( 5 out of 5 )

Just spoke to an exceptionally helpful member of staff over the phone. The item I was interested in was not in stock at this time but she was very helpful.

FF
Food Face Obsessions 7 months ago on Google
( 5 out of 5 )

Mavra was a really good seller and helpful I really recommend her when you want a nice buying experience 👌🏻 …

MS
M S 7 months ago on Google
( 1 out of 5 )

Would give 0 stars if that was possible, every time I have called no one has answered. Terrible! Not what you’d expect from a company such as Chanel

W
WWJD 7 months ago on Google
( 5 out of 5 )

Very kind hellfull staff and nice location

SM
Sarat Maganti 7 months ago on Google
( 5 out of 5 )

Five star

AO
April Orchard 7 months ago on Google
( 1 out of 5 )

Very rude staff don’t know who they think they are, they work for the brand not own it so stuck up, only brought the bag from here because it was not avalible anywhere else but would not use again

SA
sultan alkaabi 7 months ago on Google
( 1 out of 5 )

Staff is very rude and not helpful. I spoke to yanna and she argues with me so much on my own preferences!!

CC
christina chin 7 months ago on Google
( 1 out of 5 )

truly disgusting service and bad attitude by the blonde Sales Associate working on sunday 9th July.

YK
Yiu-Fung Kwok 7 months ago on Google
( 5 out of 5 )

Best services

PC
pp148p c 7 months ago on Google
( 1 out of 5 )

The worst chanel shop.
All the staff are unkind and rude. …

JW
Julie Walton 7 months ago on Google
( 1 out of 5 )

Oh my days – answer your phones. I’m desperate to order for my daughters 21st. Waited for you to open today!!!!!! Please

CY
Cody Y 7 months ago on Google
( 5 out of 5 )

Cyril was very kind and helpful

Älex 7 months ago on Google
( 1 out of 5 )

Arrogant Service long waiting time never again this Brand

OP
Orapan Pongpangan 7 months ago on Google
( 5 out of 5 )

Very nice staffs and atmosphere. Best Chanel boutique in London.

JK
James Kellen 7 months ago on Google
( 3 out of 5 )

Staff need to calm the f down. But I love the brand

JY
JL Y 7 months ago on Google
( 5 out of 5 )

Friendly Staff. quiet and quick to be served

PP
PRONVIJIT Phongphan 7 months ago on Google
( 5 out of 5 )

Fabulous such lovely staff

B
BawlzOfuzz 7 months ago on Google
( 1 out of 5 )

They wouldn’t take a trade in on my flip flops!

JD
Jill Dalton 7 months ago on Google
( 5 out of 5 )

This is a wonderful store with super helpful staff

TH
Thomas Heebum Jung 7 months ago on Google
( 3 out of 5 )

Okay shop with more traditional selections.

KB
Kirsty Baker 7 months ago on Google
( 1 out of 5 )

Be helpful if someone answered the phone at one of the stores!

VB
Violeta Buldakova 7 months ago on Google
( 5 out of 5 )

Excellent range of service and clothing

HJ
hafizzul johari 7 months ago on Google
( 4 out of 5 )

Nice secluded shop from the crowded harrods.

KJ
Kenneth James 7 months ago on Google
( 4 out of 5 )

Nice shop

AD
ANIBAL De Almeida 7 months ago on Google
( 5 out of 5 )

❤️❤️❤️❤️ LUXURY FASHION MUST

MD
Marie Déplantes 7 months ago on Google
( 5 out of 5 )

Nice shop

KY
Kira Yung Wong 7 months ago on Google
( 1 out of 5 )

no one answers the phone

KJ
Kim Jung-un 7 months ago on Google
( 5 out of 5 )

Nice

DM
Dan Minton 7 months ago on Google
( 5 out of 5 )

Nice shop.

AF
Antonio Freitas 7 months ago on Google
( 2 out of 5 )

£££

I
Imy 7 months ago on Google
( 5 out of 5 )

The Luxury Brand

富富康康(捣蛋鬼狐狸) 7 months ago on Google
( 1 out of 5 )

The attitude of the security guard …

GA
Ghaya AlDhaheri 7 months ago on Google
( 1 out of 5 )

Bad customer se …

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نائلة ٠٠٠٠٠٠٠٠ 7 months ago on Google
( 5 out of 5 )

Clothes and no …

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ريان عصام 7 months ago on Google
( 5 out of 5 )

amaz …

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