Court of Protection reviews

A solicitor told us to not even bother applying for a deputyship order as this organisation treats deputies and vulnerable people so appallingly. Their disgraceful mishandling of child trust fund cases also demonstrates that the system is unfit for purpose.

I can only mirror the reviews here. This body can protect nobody effectively at all. It is clearly massively underfunded and should not be allowed to preside over important family decisions. There is no ability to contact anyone by phone …

This is a Government department which is not fit for purpose.

If I could , I would rate Zero stars. …

Don’t bother phoning or sending an email to the Court. I’ve tried phoning the helpline dozens of times and each time it rings for 20 minutes before cutting off. I don’t believe it’s manned. My last email got a cut and paste reply after about 5 months.

Almost 3 years (and still counting) waiting for this failed organization to grant a deputyship. Truly shocking – they need rebuilding from the ground up because this just isn’t a functional institution.

Shocking service! I applied over a year ago to be deputy for my disabled brother. Never had a call answered in this time, have just recieved a letter telling me that I was appointed deputy on 15th September 2022. Only gave 1 star as i couldn’t post this without any!

What an absolutely shambolic service if you can even call it that! Complete and utter disregard for families in difficult situations. Maybe it’s time for Panorama to pay the COP a visit and expose the truth and incompetencies! How can a government service be this bad😔 …

I started ringing at 9am today and continued until 1700.Cut off many times but rang again immediately. No response at all .Its my only day off. Absolutely disgraceful. I am waiting for very important documents which have already been lost once. How on earth do you get in touch.

I would give no stars if I could. My sister and I applied for deputyship for my dad in NOVEMBER 2020! We are named in his will so should be a very straightforward case. Zero communication from them. Unable to get through to anyone on the …

Can’t even begin to explain the shocking service from this Department over the last 18 months. Never – that’s right never – answer the phone, ( logged 28 calls so far), emails get a standard reply after 10 days saying my query has been …

I cannot understand how a government body of this nature is able to continue providing a service in such a poor manner. Any other service provider would not get away with providing such a poor level of service to their service users. They …

London COP useless!

Further to my below comments we applied as Deputies to COP for an order to sell …

Extremely poor Service. I am aware that its incumbent on persons to ensure they have sorted out their affairs whilst still alive. However, you would still expect to be able to reach a satisfactory conclusion with the courts within 6 months …

It is a disgrace Court of Protection. How do you get to speak to person ? I have been trying to call for over 3 weeks only to be constantly ringing for 25 minutes each time to end up being disconnected ! Just don’t know what else can …

If possible this organisation would be in negative stars. After making the application, following the long long process to the letter and completing huge number of forms, we received the the stamped COT1 within the timescale. Since then …

I have been in the process of applying for Deputyship in an uncontested and relatively straightforward case. I would be grateful for any advice on getting responses from the Court of Protection. They have failed to maintain any form of …

Where do I start? 0 star if possible. 0300 no answer ever. Emails no reply ever. My father has been taken into care. We applied for a deputyship for dad’s finances and received the order. However the order’s wording needs amending as the …

Quite simply not fit for purpose. Following the letter of the law, I applied to the Court of Protection to get family care payments agreed with respect to my mother who had dementia and for whom I had power of attorney. Mum passed away 7 …

**UPDATE** 10 months after applying and paying out more money for a mandatory bond insurance we were finally granted deputyship only to find out that the COP hadn’t granted full permission as applied for. Back to the courts we have to …

People, please gets yourselves sorted with Power of Attorney arrangements, so if the worst happens and you cannot make your own decisions, at least your chosen loved one can act on your behalf straight away. It’s also far cheaper. I’m …

Disgraceful treatment and if this was a public company they would go out of business. Please make sure you sort out Wills and Power of Attorney so you do not have to deal with the court of protection who are completely inept and …

I have to concur with all of the other 1* reviews . My brother and I began a Deputyship application for my father who had left no LPA before succumbing to Vascular Dementia . The forms were completed and sent by our solicitor to the COP in …

As a Deputy to the Court of Protection on behalf of my Aunt who has Vascular Dementia I can honestly say that I feel totally unsupported & abandoned.
It is impossible to get through by phone unless you have a spare hour to listen …

Dismal service. I have been ringing since I submitted forms back in January only for every time I call to be cut off after over 20 minutes of the 0300 number ringing. If they haven’t enough staff surely this is the time to recruit. You …

I have been ringing from 9am this morning and it is now 12,45pm and all i want to find out is what is happening with my deputyship application it’s been 3,months now and I still can’t get to find out if we have filled it in right for the …

Never answer the phone ….take months and months to do anything.

Can’t even get through to speak to someone, The government really does not want you to empower yourself and the person your trying to protect. I just need some advice, some help, a push in the right direction. It’s like no one is out there …

Clearly underfunded department trying to deal with the increasing number of cases . Helpline staff are lovely but cannot influence anything [seemingly]. Case teams seem to be overworked . Decisions are taking months to be made due to the …

One star? No star if I could. A blot on the legal horizon.Utter disgrace, it has no place in civilized world. Abolish it, please.

Similar situation as others. No one answers the phone. No one answers my emails and no one answers my letters. I’m beginning to wonder if this court exists. Shocking way to treat vulnerable people.

IF THERE WERE A NO STARS OPTION IT WOULD BE 0
AS A PROFESSIONAL HELPING CLIENTS OBTAIN DEPUTYSHIP FOR LOVED ONES…THEY ARE LETTING EVERYONE DOWN WITH THEIR INEFFICIENCY…NOT FIT FOR PURPOSE.

No law, no due process, no protection

Terrible for 4 days I’ve been trying to call It’s been ringing constantly hours on end. No answer. …

Why do these people never answer their phones….it’s been over 30 weeks and not once have I been able to speak to anyone……so infuriating and upsetting. Paying astronomical fees for nothing!!!!!!!

Very unhelpful, not fit for purpose under any circumstances. Impossible to get through to on the phone. Utterly useless. They have over a barrel and know it. Disgusting.

Tried for 3 weeks daily to get through at different times…. rings for 23 mins with no answer and then cuts you off. Appalling!

Was on the phone waiting kept be cut off by the staff extremely unprofessional thats basically they job to answer the phone and receive enquiries they literally dont pick up and cut the call waited on hold for 25 mins

Never answer phone,have rang everyday but no one answered

Very helpful response to a telephoned enquiry