DLG Legal reviews

I’ve had a case going on for nearly five years, unfortunately covid and health reasons had delayed it. These have been great and stayed in regular contact. I had a few different people dealing with it over the years but the last person was …

Had a superb experience with these solicitors. I was emailed regularly with updates and progression of my claim. In the end I got a very satisfactory outcome. My solicitor Simon showed excellent due-diligence. So thank you to all your team.

The service provided through DLG was excellent in both dealing with the immediate accident, car hire, repair and legal journey through the multiple consultant appointments and assessments. Communications were brilliant and at each stage …

Jo who contacted about my case was very professional and took the time to explain everything with regard to process and obtain the information and details of my accident. I have always signed up to motor legal cover as part of my annual …

Amazing service! Beth Robertson was extremely knowledgeable and supportive not only on a professional level but also on a personal level when dealing with my complex claim. Very good communication throughout .nothing was to much trouble. A big Thank you for believing in the case and the justice of it resulting in a successful outcome !

I give DLG 5 star for the great service I received 9/15Feb kept me informed every step of repairs to completion of work. Worked with my awkward work schedule to drop off cars. I was so happy. I recommend their services to anybody. Thanks a bunch

We were recently represented by DLG Legal Services, specifically Sarah Fairclough, in a recent employment tribunal claim. The claim was settled before the employment tribunal. …

I have had nothing but excellent work done by the team at DLG, they are professional, efficient and caring. The team who handled my complex employment claim, notably solicitor, Sarah Fairclough were able to close the case successfully and I have no hesitation in recommending them.

Sarah Fairclough was excellent in dealing with my claim. I was given legal advice that enabled me to make an informed decision on my claim, my best interest was considered when providing guidance. Communication was prompt and clear, immediate action was taken throughout whilst dealing with my claim.

DLG has been great in dealing with our case. I had great support from our solicitor, Maryam Quddusi. She is very helpful supportive and knowledgeable. She continuously helped throughout the case and solved the complications with an ease.
Highly recommend. Thank you for the hard work, much appreciated.

I wish I could give a 0 as 1 is too generous. Absolutely awful company, accident happened Dec 2020, other insurance company accepted liability immediately. No one chases anything, no one contacts you about anything. I’ve had to call for …

The service I have received from my current solicitor is excellent, I have been kept up to date with progress and at all stages an explanation of the procedure has been given. …

If I could give them 0 stars I would. The miscommunication, the lack of chasing, they have been processing my claim for 4 years. Once settled they didn’t inform me they’ve received funds even when I chased the day after the funds were …

Companies like this make you wish that there was a rating lower than 1 star.
My injury claim has been going on for almost 2 years now and there is never any correspondence from them. Today I called to get an update on my claim and I was …

Excellent service, professional and timely, with regular updates provided. Sarah Fairclough always ensured I was well informed and consistently provided the advice I needed. I am very grateful for all her personal attention, help and support.

Sarah Fairclough handled my claim and I was happy with her advice and the way she dealt with the claim. She responded promptly to my queries, appeared knowledgeable and seemed to have my best interests at heart.

Absolutely amazing service. I couldn’t possibly fault them with everything they do. My case handler Nick was an absolute legend and was just perfect in every possible way. I’d definitely use the service again if I needed to.

Fleur McConnell at DLG Legal Services was very professional. She took time to explain the process and answered my questions , thank you.
I have spoken a few times and she was also very kind and helpful.

Even though my RTA claim seemed like forever to settle due to Covid etc. I can highly recommend DLG. Byron was very helpful, friendly and professional with regular updates and advice. So glad it’s all sorted! Thank you DLG!

Terrible communication. Dealing with a case from October 21 still ongoing. Only to be told treatment is to be stopped and we have to go back to basics re prognosis. Delays at every single step. Advised verbally that calls had been made to …

Ruchi Fowle managed our case from the start 6 years ago. I can honestly say that we would not have coped without her help, compassion and professionalism. She was always there for us when we needed any questions answered or just a, very …

I have been for over a year trying to get my case resolved when the other insurer accepted liability straight away. They take months to simply email you back and you have to basically call and chase for updates that never happen. I don’t understand how they can be this slow dealing with things.

This company you not be allowed to keep practicing

Eleven months and still got nowhere, their lack of interest, and yes lies!! lack …

M case was dealt with 4 years ago. My sons, where do I start,,,,,,,, I have held my end of commitments attending appointments for him etc but the firm lost 3 different files for him and have now told me the case may need to be closed as it has been ongoing for nearly 5 years. Incompetent and in denial of there part in this!!

Really bad service. Claim happened last year, then told the handler has left and no one picked up my file and now still waiting. Numerous chases via email and no response and after calling back yet again, I get told information about my case that I have asked for updates multiple times through out the year. Still waiting as well!

My Solicitor was amazing (Rhea Sattar) Wonderful communication and great advice. So happy with the outcome overall and pleased Rhea advised me to continue with the claim despite the other party been obstructive.

Terrible firm to deal with. Took 6 years to get our case to court only to be told by barrister that file was missing vital pieces of evidence. Basic errors all the way through and we had to do all the chasing as communication is very poor. Do not use.

Thank you so much Sarah Fairclough for taking on my case and having it won for me.Sarah from the offset has been absolutely phenomenal in dealing with my case, we mainly communicated via email and she always responded advising and answering …

Useless company. Agents have attitudes. Case has repeatedly been reallocated. Outstanding referral almost 3 years old and no where near getting it resolved. They don’t call back for weeks. Can’t wait to be rid of them

From start to finish I was kept well informed of collection time & delivery time, also kept up to date with the progress, they also have done a very good job on the repair.

This Company is an absolute joke. 3/4 case handlers 2 went on maternity leave… kids probably in school now. Im now 3 years 5 months on, I’ve still no result. I am absolutely furious with this company and how its been handled. Time to get …

I’ve been helping a friend deal with her claim and have been pretty shocked at how poor DLG have been. Unprofessional, unhelpful, incompetent, and so combatative on the phone that they feel like an adversary rather than an ally. Low settlement, and a lot of unpleasant hassle.

This review is for the service provided by Byron Kettles at DLG. Byron provided exceptional service, was proactive, maintained contact, was extremely professional and supported our family through a complex claim. The 5 stars is for his …

Ruchi acted on behalf of my father to secure the best possible outcome for him in relation to his personal injury claim. Ruchi was always kind, considerate, understanding and so patient over the years dealing with my father’s case, always …

I was recently represented by DLG in a successful unfair dismissal case. I was guided through the process by Elizabeth Harmer, who provided all the help and advice I needed and responded quickly to all my emails and requests. I would recommend Elizabeth for a professional service and feel she played a big part in the case outcome.

Absolutely appaling service – after 2.5 years progressing a very simple claim I then get an email from my ‘new file handler’ asking again for all the information, phots details etc as they can’t access the previous handlers email or any …

I spoke with Kev Nguyen about my legal injury claim. I found him to have an excellent manner and courteous at all times. He spoke to me making clear that I understood the questions he was asking me and allowing me time to respond. He left …

Very happy with the service provided by Sarah and dlg services, all communication and advise was very professional, on time and clear. She always kept me updated of any progress and I felt supported throughout the whole process. Thank you!

Maryam was fantastic, she took over my case and gave me regular updates and dealt with all of my concerns efficiently. She managed to settle my claim professionally and quickly. Thank you Maryam.

The worst company I have ever used. They have been so unprofessional regarding my case, didn’t even do the investigation themselves and made me do the work they were getting paid to do seems like they are too lazy to do their own job.Also …

Riah Sattar took over my claim and from that moment on everything went like clockwork. A very professional person, always quick to answer any queries and got me the result I wanted. Thank you Riah.

Absolutely appalling. Communication was mainly me to them, information incorrectly taken down, some injuries I had were unbelieved due to missed info originally, was given incorrect advice on some aspects of what I could claim, was told …

I am in the early stages of a personal accident claim and so far I have been very impressed by the approach, manner and professionalism of Jo Booth. Jo restored my faith in DLG Legal Services after I didn’t get the best impression from the …

Shannon Marley was very pleasant, polite and very helpful. she very efficient at taking me through the setting up of my injury claim after a road accident which was not my fault. I felt very comfortable in dealing with her. Well done Shannon.

Awful service , poor communication, never ring or reply or do what they say they will do . Can’t believe I have waited 1.5 years for such a small amount of compensation . Will not use churchill if this is what they use to fight your corner .!

Absolutely shameful they do not help the case gets passed to multiple people then you have to explain everything again. They list my documents I had to do it all over again it’s been 5 years and still haven’t been paid out driver took …

Until we came across Riah Sattar (a solicitor in the “Fast track” dept) we may just have posted a begrudging one star on our claim of some 4 1/2 yrs to date. Riah has been a light at the end of the tunnel by keeping us updated, advising …

A really good team, I’ve been able to get through to them quickly and had them call me back promptly and on time when requested. Also a big thank you to Fleur, who is a credit to yourselves and went through everything clearly and fully with me.

I have a pleasure to work with Joanne on my ongoing claim and could not recommend more. Professional, sympathetic and on point!

Spoke with DLG yesterday 4th November and told it could be weeks to get a claims handler to start my case. Forced to use them by Direct Line my insurers. Today contacted by Emran Ali from DLG who will be my claims handler and hope now things will start to get dealt with on my case so added a couple of stars

I had fantastic experience with DLG guiding and managing me through a discrimination and constructive dismissal claim with my previous employer (who opted to settle the matter out of court before we got to the tribunal stage). I felt fully …

I can see why this company gets such poor reviews. After sending all the information to my case handler who seemed absent throuh the entire duration, I eventually receive a response saying the case will be.closed and cannot be considered …

Had a conversation with James Smith about my claim He was helpful explained everything in detail and made it very clear to understand. very polite friendly and made me feel like he was on my side and assured me that i had nothing to worry about, His a credit to the insurance company

Beth Robertson was excellent. The service that Beth provided was exemplary. I would highly recommend DLG legal services because the support that I have received from Beth has been amazing.

Rarely do I write reviews, but on the odd occasion i feel compelled to and obviously this is one such… …

I have used DLG Legal Services for my Accident injury claim. After nearly 4 years and many case handlers. My case has recently been transfered to Riah Sattar.
Riah has supported me through decision making, ensuring the best possible …

I had a phone call from Kev nguyen regarding my claim . Right from the start he was so helpful and understanding. He explained everything ensuring I knew what the process included giving me all the information I needed. He is definitely an asset to the company !

I was with DLG for some 2-3 years. My case was lenghthy and complex. Over that period I worked with 3 different solicitors. Each on genuinely cared about getting the best result for me. What I particularly liked is how they would take time …

So in addition to my previous review (following the complaint at year FIVE) we subsequently had to make a further complaint at year SEVEN. Note both claims have been upheld by DLG however apparently this is now a conflict of interest so …

Absolutely dreadful.no communication, repeatedly lose information that has been sent through several times, dont contact you to let you know there is a query or they need info in a different format (ie on on page of A4 instead of 2). Only …

I have been going through the claim process with DLG for over 3 years. Initially the service was not ideal and I was passed around numerous different handlers. That being said, I received all my treatment promptly and as soon as I was …

I should be on their payroll for chasing documents for them!

It started well… but 2 months down the line I have to chase for updates on my …

Very bad service, I contacted DLG as part of my home legal cover. It was for an employment dispute. …

I have just started a claim with DLG. I last was called by Shannon Marley, she has been very helpful so far. She was very professional on the phone, and friendly, while making sure I understood each question.

This company is all over the place. Staff are slow and have no idea what’s going on. Case handlers are not case handlers. They work on a work flow, so if you sign or approve something your case then goes to the back of the queue, regardless …

I am just at the start of my journey with regard to a potential claim, after an accident where the other person accepted full responsibility. I have never experienced this before & have always felt uncomfortable with the thought of …

No response when trying to contact. It has been months and no reply even after an offer made – they have clearly taken my compensation.

My wife put in a claim almost 2 years ago via our home insurance legal cover and DLG haven’t even got the hospital report yet. Very bad communication we still dont even know whats going on with her case. She has had several case handlers who don’t seem to have done anything

Rubish on my fathers case no coms for ages, then a case the police said easy win decided not to go further after more than a year sitting on it

incompetent liars sat on paperwork for over a month that would have resolved my claim and the times i phoned up to check how things we’re progressing lied and blamed the respondent when i fact it was the fault of the claim handler

After a rather turbulent almost 3 years with DLG and several case handlers Riah Sattar took over my case recently. She kept me constantly updated via emai and phone calls, was very knowledgeable and informed me of each step. Her response to emails was very quick. Thank you Riah for all your help.

Where can i start?
i was passed to this company by my insurers after an accident where i was struck by a 3rd party, my handler Benjamin didn’t have a clue how to answer my …

Stephanie has been great at handling my claim. After being in a car accident that was not my fault Direct Line passed me to DLG Legal Services. Stephanie has managed to help recover costs and compensation for me quickly and easily. She has …

I had the misfortune to have a no fault car accident in Oct 2019. DLG Services are the legal services used by my insurance company. I wish I had realised that I did not have to use them. …

If you are reading this and are in the process of deciding to go with DLG Legal services..DONT! Save yourself a lot of stress and time and go with a someone local to you or even better someone who’s in this country! The staff are awful, my …

So after 5 or 6 separate repairs / engineer visits (and my time off work), my car is finally repaired! However, DLG didn’t release the car until I paid excess of £350. It wasn’t my or my wife’s fault as the other party admitted that it was …

We recently had reason to use DLG Legal Services and I say with utmost confidence that their service was friendly, polite and professional. …

Excellent experience with DLG Legal Services. Really responsive and efficient. Whilst a legal process can be stressful, they were very good at explaining all the steps and ensured my best interests were protected which alleviated a lot of stress and made the whole experience a lot easier.

I am so upset and disappointed with the service from this firm my claim is dragging and reaching almost 3 years since started. I have been passed on to another case holder who does not get back and each time needs to be chased up for …

Disgusting service. I have had an accident on 26th september 2021. There was issues with communication at the beginning, fair enough we worked this out. Then once the process of the claim begain, i had to mother DLG like a baby. Constantly …