Cumberland Infirmary reviews

We really have had the best experience at this hospital. I gave birth here, my mother in law had a major surgery and we have had many routine/scan appointments there. The children’s ward is fantastic- our 1 year old was very unwell and they …

Situated off Newton Road on the B5307 just outside city centre. Plenty of parking space for visitors unfortunately you have to pay. Site is large and well signposted. At the main entrance there is security to monitor the flow of people. The …

After a stroke – I have to thank everybody involved with my fantastic professional speedy treatment. From Dave, the senior paramedic, to all the stroke team on arrival, the CT team and all on the ward, from the consultants, all the nurses …

Perfect coordination. Triage, x-ray, bone put back in place, arm in plaster and a further x-ray. From walking in to walking out, less than an hour and fifteen minutes. The NHS isn’t broken according to my experience today. Excellent care.

Thank you to all the staff at the A&E department. In two hours they provided an ICG, blood, x Ray and the kindest nurse even asked me if I wanted a cup of tea. I was expecting long waiting time and chaos but I just got the best service. …

Attended elective day surgery 11th February for gallbladder removal.
Very efficient quick professional and friendly.
Can’t praise them all enough. …

Absolutely disgusting. They put their own efficiency over the patient’s comfort. We went in for minor surgery at 12pm and got out by 7pm after they told us they wouldn’t do the surgery because the safety team or whatever left early. This is …

For a Friday night I was seen and assessed by very polite staff had MRI done plus blood tests etc all in 3 hours so I’m not complaining as I was very happy with the way I was treated in such a clean and relaxed manner

This is a delayed review, as I am new to reviewing. I had crash at Shap in a freak freeze and hailstone shower, I hit 4 stationary cars which were comletely blocking the M6. I waited an hour in the snow and was taken to carlisle, Ambulances …

Cumberland Infirmary. NHS. CA2 7HY on the sick people in Carlisle that come from outside Carlisle to my niece my goddaughter works there has been a nurse since she left schoolShe’s been a long time there she seen me a few times they got any …

I want to say Thankyou to the staff working on the paediatric inpatient ward on Easter Sunday night shift. We were away camping in the Lake District (5 hours away from home) when our 8 month old baby became unwell with a temp of 39.9 and …

It’s dirty and filthy in every room or ward I’ve been on, it used to be much better year’s ago before they contracted cleaning out. Experienced many mistakes, zero communication between other departments or hospitals, some don’t read your …

Definitely not good for my wife operation But the 5 months she spent in the hospital. The staff were Absolutely brilliant thanks To all those who looked after her

What a joke I crashed a motorcycle and smashed my head came to the hospital sat for like 8 hours for them to basically poke my arms and sent me away without checking if there was any injuries to my head brain or anything came back from …

My husband was admitted to the Cumberland Infirmary following a stroke. From the moment he arrived at the hospital to the moment he was discharged he received the most outstanding treatment and care. Our heartfelt thanks to all the team for his care.

Absolutely superb treatment from all staff during my recent stay in early December. I was treated in a calm and kind professional way. I can’t thank ALL of the staff enough!!

Dialysis unit experience was worrying. If there’s an upsetting incident of nurses bullying patients aren’t investigated and logged despite having seen the matron. They cared more about keeping an apparent zero complaints board than they do …

I had a routine appointment with which there were no issues. Department clean and tidy, staff member friendly and efficient. Seen on time. This hospital gets bad reviews but not on this occasion

I came here on a follow up appointment after getting very poor treatment from A&E at Leeds (following broken ankle) in comparison to Leeds, I was seen promptly no one was waiting around to be seen, even if they were in without appointments. …

My Mother in Law was taken in after a fall, everyone, absolutely everyone, was kind, helpful and went out of their way to ensure she was comfortable and happy. Thank you so much

My husband was admitted to Larch ward with a pulmonary embolism on 27th June. He had 2 night in hospital and was treated extremely well, thanks to all who helped in any way. A special thanks to the ambulance team from Keswick who arrived at our holiday cottage within 2 minutes of ending a telephone conversation with 111.

A massive thank you to the ladies in the endoscopy modular unit for looking after me this morning made me feel at ease a 5 star service from start to finish can’t thank you enough x

I wonder how many people die whilst sitting in the patient waiting area which i have been doing for several hours now outside of casualty where i spent most of last evening until 2am and now having been ordered back to SDEC i have been left …

I went into the hospital for surgery. I have to say I thought the nurses and doctors were lovely but mistakes where made and I feel was very unprofessional. I went for a routine surgery that was supposed to take 30 minutes I would be in and …

Thank you to all staff in the MRI outpatient suite at Cumberland Infirmary your kindness and dedication was admirable even though I was apprehensive about the scanner you talked me through the procedure and I was very calm after that 10 out of 10 keep up the good work

Great care from start to finish. Understaffed and over worked but all staff lovely. Thank you for looking after me.

The staff are lovely. It’s time when you’re at your worse and the staff are brillant.

I went to A&E as my head was full of water. I didn’t have to wait long before they called me in, the doctor wrapped me in a long cord and called all of the nurses into the room. The nurses pulled on the cord which sent me spinning round …

Received excellent care yesterday after injuring my knee. Receptionists, nurses, radiologist, doctor all professional and caring.
They get the brunt of everyone’s care and needs when a major section of the NHS …

Great service, efficient, quick and caring. I was in, had investigations; and out within 1.5 hours. Really impressed.

Worst hospital I ever went to had an appointment at 10.00 am waited till 12.30 I understand they are very busy but why do they book you in for a certain time iff you have to wait 2 and half hours

Brilliant, fast and efficient. Went to A&E with a suspected broken finger on bank holiday Monday. Fully expected a long wait but was very impressed to be in and out within the hour. All the staff that dealt with me where both helpful and professional.

The care I have received at the Cumberland Infirmary over the last5days has been nothing short of brilliant. Each and every member of staff deserves every plaudit available. The pride efficiency compassion and above all cheerfulness in often trying circumstances was amazing to see. Thank you so much.

Had a very good experience today with the SDEC department. Excellent!!
Well done NHS and Many thanks to ALL concerned.

Absolutely the best hospital I have ever been to.. the staff were amazing, friendly and went the extra mile to make us feel comfortable.. very attentive, kind and professional nurses, healthcare assistants and doctors.. very clean and quick …

Came in on Thursday with a suspected stroke. The staff have been supportive and helpful. I thank you from the bottom of my heart who has helped me get through this difficult period. If I could clap with both hands I would so here’s a HIGH FIVE.

Got admitted to a&e on 27th April 2021 and from getting in the ambulance to leaving home I had the best care I could ever ask for.
The staff were so nice to me every single one of them I noticed that all the …

The staff in AMU, Willow, are absolutely fantastic, they are caring, professional people who have the patients of a Saint. Dedicated to the job they do, it’s hard work but have always time to chat and help despite being so busy. They are a …

Thank you so much to all staff that have looked after my 11 month baby boy. To start with staff from ambulance, which were promt(although we live in a very remote area), and than the care my little boy received in the hospital. Very polite, efficient, responsible, caring staff.Big thank you to you all!

Disgusted by the communication and failure to follow through care as stated.
I was seen in resus after a TIA, sent for a CT then informed at 9:20pn that the doctor would be around shortly after hand over finished at 9:30. At 10:30 approx …

Shocking I went to A&E last night as my hand was swollen and very sore and the doctor that seen me was very rude and didn’t show he cared. Did not let me speak and told me my hand was perfectly fine when I’ve been to other places and all …

I attended the Elective Day Care Suite earlier this week Oct 21 for a fractured forearm. …

As a person who has been in the premises on a visit in the past all I can say is that I have been blown away by the experience, on 3091987 @ 10.00am I was taken to the premises in an ambulance after I suffered an accident in the …

Was sent in by my GP yesterday for an emergency MIR scan sat and waited for about 4hrs. Only to be told that the MIR scan is shut and that I need to go to Newcastle hospital for the MRI and that I needed to find my own transport. Told them …

I have just spent 7 nights on the heart ward after being brought in by Ambulance to A&E on a very busy Saturday afternoon. It was very busy in A&E and there was a long wait, from the 111 service , ambulance, and all departments of the …

Admitted to A&E as an emergancy TIA.
First the ambulance personnel were brilliant.
Then the stroke team were amazing. Really looked after me with lots of care and …

UPDATE
I have had the misfortune of having to visit this hospital on a few occasions. The only department I would rate as excellent is audiology. Other departments I …

From arriving, prior to my op, post op recovery in ICU and ward. I cannot fault the care and attention I recieved. Everyone treated me with respect and the utmost care and attention. The equipment, and facilities were state of the art. The …

Entered A & E early Friday evening when fever & vomiting symptoms started after a week of bladder pain. Over 2 hrs before saw a doctor who diagnosed urosepsis and placed me on IV drip and antibiotics. Numerous blood/urine tests then told …

Can understand why Carlisle is bottom of hospital list have you waiting for hour’s even if appointment is booked for 10am you not getting seen to 10:45 maybe later. To big not clean. Only good thing very nice staff from nurses to porters …

Wow aboslutely shocked with the neglect in this place. Was sent to A&E from my gp as an emergency with horrible pains in my lower stomach. I got seen and taken blood samples at a&e (5hrs wait – because doctor could not find me). Bloods came …

Have nothing but praise for the staff I have come across…consultant, radiographers, plaster nurses, receptionists even the car park attendant (and galls me to say that but when partner in his anxiety to get me into A&E didn’t pay car park …

My son has just got out of hospital from the children’s ward, I honestly could not of asked for a better service all the staff on the ward were fantastic, lovely, friendly, not only did they take Brilliant care of our son, they were always …

Cant praise this hospital enough my wife was rushed in on Sunday night and taken to A&E with kidney problems it was mad busy but the staff were absolutely fantastic and could not do enough for us the hospital was absolutely spotless

Every time I bring my elderly mother or aunt to outpatients or X-ray dept we have at least a 1. 1/2 to 2 1/2 hour wait! This is not a complaint about the staff who do their best but about managers who clearly book too many patients into the clinics!

I would have given my score as 0 but this was not an option. I’m not scoring CCU where the care was excellent. Readmission one day after leaving CCU to EMU following another bout of printzmetals angina. Showed to a bed with a significant …

Excellent Treatment & care by all the Doctors , Nurses & Staff , Thank you for everything .

Can’t thank mr Ali and his receptionist in ent enough after my mistake of going to Whitehaven hospital instead of Carlisle.
They sorted it so I could still be seen today x

Worst Hospital I have every had the misfortune of attending.
My admission time for my operation was 0800, it’s currently 1115 and I have been told my appointment won’t be until roughly 1500 meaning I won’t leave the …

I was waiting in the waiting room when 3 seperate people who have have been diagnosed with Covid in the last week were just asked to wait. There was no attempt to evan ask them to wear a mask

Spent a night on Hazel Ward and a 2nd night in Maple A. Can’t fault the staff, everyone I came into contact with was fantastic from A&E, Hazel and Maple! Special thanks to Liam, Caitlyn, Mel and Mr Edilbe. Starting my journey now on my way …

The most underrated staff anywhere. Every one of these wonderful ladies is dedicated to their duties. So gentle, calm and hugely talented. They certainly saved my life in the radio therapy department. Thank you so much my Florence Nightingales.

17th of Aug, yesterday my husband had hurnia repair surgery, after he came home his bandage was full of blood. He called by the number he was given and was sent to a&e in 1 hour. He waited there for more for 2 hoursand and still was …

Second time at the eye clinic. Early set appointment, as in 10 am and still having to wait over 2 – 3 hours with an 8 year old. My appointment was 10.10am. It’s now 12.20pm and we’re still not in. Also fitting in with work. 3 hours out of …

Went for a flexible sigmoidoscopy. All was professional and Covid safe. However due to some confusion I was given incorrect bowel cleansing protocol and thus unable to perform minor polyp removal in addition to checking previous site of removal of a large non malignant tumour. So I have been given a new date for that procedure.

Rubbish hospital. Staff overworked. No medication that I apparently needed for very high blood pressure. Had to wait from almost 8.oopm until 03.07am. Told reception about11.00 pm that I wanted to go home and would see my own doctor first …

My wife had an horrific head injury and the staff here were absolutely amazing as well as the ambulance crew who were very professional. Ps we were on hols in lake District from N Ireland I cant thank them all enough not paid enough thanks guys.

My sister was in cumberland infirmary for about 6 weeks before she died on her own in a room and was not checked. She was left in pain . They forgot to change her drips on 2 days for vitamins and fluid. The sister in charge told her she …

Trashed to death staff made es laugh on willow the staff was amazing

A&E staff need to be ashamed of themselves after being sent home 4 times being told there nothing wrong just tissue damage even though I couldn’t even walk on my right foot and it was blatantly infection in my ankle. …

My husband was recently in Intensive care suffering with pneumonia. I cannot praise the nursing staff and doctors enough, they were amazing. Due to their diligent care my husband recovered and will be home very soon. I was also kept …

Poor staff attitude and understanding of the effects a stroke can have physically s.d emotionally. No concern for dignity or empathy from.many of the health care assistants …

In October 2013, after my wife (suffering from advanced vascular dementia) was treated at the hospital after fall, I was scathingly – justifiably – critical of the treatment she received. I think it is now time to add a qualification …

I had an appointment with the ophthalmic surgeon last Friday and the service was quick and excellent. …

Our baby received only the best care and attention from all the staff in the Special Care Unit. We as parents received equal care and encouragement, and the staff were only too happy to answer all our questions and explain processes in …

After calling NHS 111, we were told to go straight to the AE at this hospital. We are in Cumbria for a month on holiday. After being checked into the AE waiting room (which was filled with the sound of hammers and metal grinders from work …

This place gets a really hard time from the News & Star who print a story bashing them on a regular basis, and maybe in some cases it’s warranted, but in my experience the maternity unit were amazing. From the tea lady to the …

From a sleep apnoea patient perspective I can say that although they provide top class equipment, their communication is horrendous. It seems like every time I phone with a question or to enquire about sleep study results, equipment …

My name is Bryan Blacklock. I was transferred by ambulance from Penrith Hospital on Friday night about 7:30pm. I had a dislocated shoulder. I was scared and uncomfortable. Trying to be brave. I was welcomed with open arms and was well taken …

Absolutely diabolical service in A&E.
Collapsed on entering A&E with suspected mini stroke. My wife had to get a wheelchair. Went to reception, everything explained, then simply told to wait. Sign …