BMI Thornbury Hospital reviews

The nursing staff were very professional and attentive,friendly. Nothing was to much trouble. The operating staff were excellent. They put you at ease while being operated on. Happy to answer your questions and extremely nice and friendly. …

I received excellent care from the moment i arrived. All staff introduced themselves to me and treated me with respect throughout my stay, everything was explained to me regarding my procedure (partial knee replacement) discharge, physio, …

I found the surgeons nurses and staff first class. The menu for food was like being in a hotel. The hospital was very clean and tidy. All in all my visit to have my knee operation was a very pleasant experience. …

After having had two knee replacements on separate occasions, I can thoroughly recommend Thornbury Hospital. Their attention to detail was excellent and the treatment in the physio department, especially with Lucy, was brilliant! I would certainly go there again if I needed more treatment, especially surgery.

This is a wonderful place to have treatment. Staff are warm and friendly, including in the consultation phase. The rooms are of a good size with good facilities. The process is explained well throughout and, as ours was for our child, it …

Wow what can I say this is one of the best hospitals I’ve ever been to the staff was out of this world you can ring the bell 20 times in 5 minutes and nothing is to much trouble, with my traveling the distance I had no visitors but I had a …

I stayed in hospital for a day in daycare surgery unit. Staff was amazing 👏 informative, supportive with a smile. Room clean, tidy which allows me to feel comfortable. In general 5* experience. Thank you to all staff for your help and …

I had an operation at Thornbury on Wednesday and I have to say what a good experience it was.
Unfortunately I had a small upset the day after and had to return. This is when …

My whole Thornbury experience has been brilliant. From seeing the consultant on the outpatient’s department, to dealing with pre assessment and in particular Sister Marley who has been impeccable with her constant updates following an …

From entering the hospital until leaving the following afternoon, I was treated with dignity and respect . I was given full information regarding my treatment and recovery. If I needed assistance at any time the nursing staff were readily …

Absolutely first class. Had a MRI today and from start to finish the staff were extremely polite and professional.
I arrived early and they got me in before my appointment time.
The staff made me feel at ease throughout the whole procedure.

Dr Paniker has done a phenomenal job with the surgery and the movement has already largely come back in my wrist. All of the nurses were amazing throughout, very friendly and great attitude, I am so grateful for being well looked after.

Could not be happier with my experience at Thornbury! I went here for a breast uplift and from the moment I first contacted them I was made to feel at ease discussing my situation. They were also very accommodating of my difficult schedule …

i can find no complaint whatsoever. All staff from the wonderful catering staff, extremely attentive nurses, the charming and lovely aneasthetist and all theatre staff, the very informative pharmacist, to Mr Sinha the surgeon, also his …

I’ve recently had surgery at Thornbury Hospital under Professor Swati Jha excellent from my first consultation to leaving after surgery, couldn’t of wished for better, she explained every aspect of my prognosis and used diagrams to explain …

Surgery cancelled twice so far.
First time with just 18 hours notice.
Second time being seconds before going into theatre after being on the ward for …

My recent 2 day stay at the Thornbury was a positive experience. Staff from medical to catering were all attentive.
My room was clean and very comfortable.
I felt well supported on discharge.

Everybody was so friendly and approachable answering any questions or fears I had. Theatre is cold when you first get there luckily I was provided with a dressing gown. I was concerned about spinal block my anethesist but me at complete …

What a friendly place Thornbury was during my 2/3 day stay for my procedure. A huge thankyou to Mr Baxter and his team for looking after me during an anxious time. The Staff are 2nd to none and nothing was too much trouble, from the …

The results of my surgery at Thornbury have been life changing. My surgeon is a phenomenal surgeon who is incredibly understanding, kind and compassionate. He gave me the confidence at the age of 57 to go ahead with surgery that I had …

Kirsty and Mel were amazing with our son, so much so he didn’t want to leave the Childrens ward. The theatre/anaesthetic team were really friendly and put myself and my son at ease. The food, catering staff and cleaners were lovely. Thanks again

All of the staff were knowledgable, professional, helpful and approachable. I was treated with dignity, respect and care. My room was clean and tidy. I don’t think anything could have been done better.

Had recent surgery and stayed over night on Mappin ward.
From the start to finish I felt looked after, comfortable and mainly pain free. My consultant surgeon , consultant anaesthetist , theatre, recovery staff , ward …

Amazing place, I came as a NHS patient and couldn’t have been treated any better. Lovely nurses, physio and amazing surgeon Mr Wright! So happy with everything, would 100% recommend.

I was super impressed by the speed, efficiency of the whole process. As soon as the referral had left my GP, within afew days I already had a consultation booked with Dr Chapple. …

Had spinal surgery 29/12/22 every one were pleasant and helpful wonderful experience cannot praise surgeon,anesthetis and nurses enough very special people.The food was excellent. Special praise for nurse Shirl pleasure to talk to and we had a great rapport and a good laugh would recommend to anyone

Lower mark as one of the nurses was very terse and somewhat condescending.
She let down every one else who were helpful and obliging and were truly blessed with marvellous customer service skills. …

I had a procedure at Thornbury yesterday. Fantastic care from the moment I walked in until the minute I left . I’d like to highlight Julie (nurse) and Dan (cook) . They clearly care about their patients and this can be seen in their …

The care varied from generally excellent, to quite poor. The surgen, anaesthetist, physiotherapist and the majority of the nurses were excellent. Unfortunately, I felt worried by one nurse who seemed to be unsure and to struggle with basic tasks. Maybe she was just having a bad day.

My overall experience was absolutely as it should be. From entering to leaving the hospital I was treated with friendliness, kindness, understanding and professionalism. I was not worried about the operation but if I had been I’m sure the …

I attended Thornbury for day surgery. All the staff were welcoming and very helpful. The surgery went a planned and the food, after surgery of course, was delightful. All round a great experience.

As a carer I escorted a client to a appointment at Thornbury and it happened to be when weather really bad. All the staff were brilliant even after the appointment when transport back seriously delayed due to weather. Special thanks to …

Extremely happy with the treatment I received from Mr Baxter. (Gynaecology).
Nurses were very friendly in the ward.
The only reason I am giving 4 stars is that the room wasn’t very clean. I …

I’m under Mr Baxter and I just want to say that from walking in the door to walking out the staff are amazing. Nothing is ever any trouble for them and the bedside manner is outstanding. I would recommend the hospital to anyone who can go private. Thank you.

A lovely clean spacious hospital set in a beautiful setting. All staff were friendly and I stayed the night on Sheffield, Mappin ward. I did struggle with the night noise of door banging and staff shouting out requests to each other, …

I was put at ease throughout, all the staff were friendly and helpful, Lynn was particularly helpful and the ladies during the procedure, Diana and Michelle were very comforting during an uncomfortable procedure. I will never use the NHS again if I can and will recommend your staff and facilities

I was extremely happy with all aspects of my care.
From the surgeon to the cleaners, the staff were skilled, helpful and friendly. I would use their services again and recommend them to my friends and family.

There was dried blood on side of bed and bed control – not very pleasant.
Food was ok, maybe I expected a little bit more given private hospital.
But extremely happy with the support and care I received from all the staff.

Attended with my daughter for a biopsy. On arrival, it looks like a swanky club. Staff are awesome. Doctors are awesome. Special thanks to Mel, Dr Rao, Mick, James and so many more. Forever indebted. Many thanks.

Sadly this is how I feel after my recent experience. Booked a private appointment for MRI scan and was asked to turn up 10 minutes early, after 15 minutes after my appointment was supposed to start I asked the receptionist if she knew why …

From my first contact with the team, I was first met by my surgeon and everything was explained, really great team looked after me after surgery and I had to stay an extra night.
Definitely recommend 👌. …

My process from initial consultation to attending Hospital for my surgical procedure was quick and simple. I was looked after professionally at every stage by staff, nurses and consultants taking full care of my case. The individual room I …

Excellent care from start to finish. Amazing staff , nothing was too much trouble. Fantastic surgeon and would definitely 100%recommend. Thanks so much

I have been asked to leave a review by the hospital despite me submitting a email of complaint. I attended as a private patient at some considerable cost. Firstly I shared a room pre op with another lady when I was expecting my own room. In …

The staff were so attentive and nothing was too much to ask for. My surgeon was amazing and I’m so happy with the results. I’d highly recommend .

My son Joshua recently came in 4 an operation on knee, was spotlessly clean, very kind welcoming staff, food was well prepared and of excellent quality, special thankyou to the brilliant porter Ashley who took time out to help n sit with …

The hospital staff were all very helpful and polite. Plenty of free parking either in the lower or top carpark. The top car park is best if you can’t walk far and has disabled parking. Very clean inside and well looked after grounds all around the building. Fast well organised appointment times.

I was in Thornbury Hospital 15th-17th February for a hip replacement and can’t thank all the staff enough. From the staff who welcomed me in the morning through to the porter who came out to the car to help the Nurse when I left. Nurses …

Completely satisfied with the whole experience. I was looked after from the start and would not hesitate to use the hospital again if I had to. The procedure was carried first class throughout to my satisfaction.

I got treated like royalty. The anesthesist was so kind to me when I was nervous and put me at ease, Dr Farag was so lovely and Isabella my nurse was so friendly. I got looked after so well I am so grateful for all the care I received. Thank you

I have been a patient at Thornbury for a number of years now and not once have I felt that the staff and Dr Panicker haven’t done enough for me. The care is fantastic and so are the staff thankyou

Dr Kalid AbdIslam has transformed my life by replacing both my hips last year, the first operation in July and the second in December. Prior to the operations, I could not sleep for longer than an hour at a time and could walk maybe 50 or …

Pre op and op good, overnight stay poor, rude and lazy staff, only sandwiches for evening meal and breakfast, i was expecting full meals for the money i paid. Now being sent email demanding the £150 consulting fee i paid in cash to the surgeon at the consultation, this was witnessed by my daughter.

Always great service. Comfortable and convenient location. The only thing I could fault is the car park needs expanding. But everything to do with the care is 1st class – thank you

Excellent service across the board. Staff were kind and compassionate, found a great balance between being humorous and professional, and everything was done quickly and precisely

From arriving at Thornbury for my operation to leaving the treatment and care was exceptional. Happy, cheerful pleasant atmosphere, delightful staff.

The staff were amazing in making my son less anxious. They were so caring and everything, from initial consultation to the minor op we couldn’t fault as a family. Thank you

The staff at Thornbury are of the highest order. I recently had a night in Mappin and the staff attention was superb. Thank you to all of you.

I was taken very good care of – right from being collected from reception to being discharged. Nothing could have been any better. Thank you!

The service from the moment I arrived until the moment I left was excellent. I interacted with around 11 members of staff on various parts of the procedure and all were professional, helpful and caring.

I recently had spinal surgery at Thornbury. What a great service and ALL the staff were fabulous. Every member of staff who I came into contact with were friendly respectful and professional.They also demonstrated kindness nothing was too …

I was treated really well and there is nothing to complain about,I have had other operations done at Thornbury,and if i had the choice I would pick them every time

After having to cancel my 76 year old fathers initial surgery because the hospital had not informed us he had to attend the day before to take bloods. It was rearranged for last week. We arrived before 7am as requested and I left my father …

I had surgery a month ago with Mr Ola who is amazing such a nice man he’s sorted all my problems out. The staff were lovely and the food was beautiful. Im gluten free and they catered for that well. It was very clean.I would definitely recommend this hospital

I had a hip replacement 6 weeks ago and the treatment I received from Reception through to the Surgeon and the wonderful nurses was exceptional. I was cared for with professionalism and good humour throughout. I certainly won’t hesitate to have my next operation at Thornbury.

I had ankle surgery on 10th March 2021. Dr. Flowers was my surgeon. From the start, my first consultation, I was very impressed with Dr. Flowers and BMI Hospital. The staff are friendly and very helpful. The hospital is clean and well …

I have been referred by NHS
Unfortunately the hospital booked me with Mr Garneti to diagnose my knee condition but he was not keen touch or even listen to me or my concerns or giving …

The thornbury was clean and generally a calm space. Overall the experience good. I felt that the standard or care was not consistent during my 4 day stay . The level of care and support was very much driven by the individual staff on shift …

Not impressed. My 89 year old mum was handed a blood stained gown to put on for her procedure. The staff member didn’t even apologize or seem bothered but went to get another gown. The doctor who performed the procedure didn’t introduce …

Super care from my Consultant Dr Peterson, and a special mention to Neil in recovery and Rob and Louise the nurses on my ward ! Well done Circle Healthcare.

The thorbury was nice on first appearance The room Iwas first put in had had broken blinds and just on the floor under the bed there was a crisp.
When it came to my day to leave I was given some medication and dressings told …

My appointment said 4pm but I was then told that’s not the time I would be going to theatre, was only told to take slippers and dressing gown knowing that I could be staying in I had to get my things brought in to me

What an amazing place, a big thank you to Mr Stephen Blair and his team for making my knee replacement surgery at Thornbury hospital a pleasant experience from someone who was so anxious. The staff were so attentive and the care I have …

Excellent service from a very professional hospital.Treat with respect and dignity from being met at reception right through my treatment from consultant,theatre staff and ward staff .My room was spotless and clean with great service from the servery staff.

Very good experience with both pre & post operative care from all staff who were excellent. Porters, theatre staff, physio’s, consultants and nurses were all very friendly and informative and were happy to be working in Thornbury which …

Following day case surgery yesterday, I can only reflect on the lovely staff working at every level who cared for me, all professional and looked after me well. Clean, comfortable and pleasant surroundings.
Thank you.

Amazing service all round, have been attending regularly since June 2022 and every time received great care from different sections of the hospital, highly recommend

I cannot fault any part of the service. The service was personal and professional in equal measures. I highly recommend Thornbury Hospital.

My husband was a patient here a week ago for surgery as a day case, all went as planed, staff were nice can’t complain.

All the team in endoscopy are fantastic 👏everyone was so kind and patient thank you …