Dacorum Council reviews

Really bat service, I have been waiting for more than a year to come to repair a window. I spent the whole winter trying to figure out how to keep my flat warm. Especially, when you have a child with asthma. They agreed to contact me after …

No accountability, complete disregard for their tenants wellbeing and their homes. Patronising staff with little awareness of their obvious lack of management and their inability to know how to solve any problems! I honestly couldn’t …

I have lived across three boroughs and this one is the worst. They are inconsistent and inconsiderate. Inhumane and money is the only priority.

Spoke to a lovely lady on the phone called Sophie who was very helpful, friendly and delt with my queries like nothing was any trouble. 5 stars.

Council licenced to start refuse collections from 6.45, however, food waste collections commence earlier. If residents were to break any rules they would soon be on it, but rules apply one way. The truck uses the warning siren and reverses …

Dacorum Borough Council does not exist, they don’t answer the phone you cannot speak to anybody and quite frankly I will be stopping my council tax maybe then there will be a reaction.

I received an incredibly rude call from a lady in the waste services department on Friday, I was quite taken aback. …

I really wish the automated message on their telephone would just tell you that it’s totally impossible to reach a human being and it’s either check the website or tough luck. I just wasted half an hour of my life finding this out. …

Terrible service, lied to and ignored over and over! Even the CEO refuses to answer messages! Terrible place!

All other elements of public life and trading have opened up, and are functioning fully, but the Council customer services in the Forum remain closed, for face to face enquiries that is, come on council pull your finger out, time to re set.

They really need to train their staff better or their “community enforcement officers.” as they act like thugs with badges and are the worst people in authority I’ve ever encountered in my entire life.

Completely unhelpful and refusal to address or respond to complaints. Although, Dacorum suddey active when collecting high council tax payments. Is their a permanent strike perhaps across other departments?

An embarrassment of a council. Staff are completely inept and incompetent to deal with any issues. About time the government stepped in and put in emergency measures and replaced all the staff, especially the joke of a CEO and senior …

There are alot of negative post about the local council!! But i have to say I had a new part of our garden fence and a new rear gate done today and what a fantastic job they did they are alway so busy but top class workmanship 👌 thanks so much 😁 …

I am trying to understand why council workers especially in housing or repairs are rude, its usually the older women that are rude. I hope the council managers listen to how these women speak to clients on the phone. I hardly contact the …

So I moved to the area and submitted my application for a postal vote in October. I then received an email stating it had been received and accepted a few days later in early November. …

Council happily take your money, but when it comes to paying it back take over 7 weeks to return any over-payment, with numerous phone calls/emails to the CEO and complains dept before MY money was rightfully returned. Had this been the …

I been here 2-3 times and never had any problem. Staff is very friendly and trying to understand your issue. There are more then 10 counter to serve people, I waited 15-20 minutes for my turn. The lady was able to resolve my issue. …

The housing manager likes to take it upon herself to illegally remove names from tenancies, then has the audacity to threaten said tenant with police removal when they try to rectify it in person, refusing to put the matter right. …

Automated service is dreadful. Going round in circles to be hung up on or told to visit the website, where are the real humans!!. Apparently my housong officer is out 24/7 on holiday or even if i do get through get fobbed off told requests …

Refusal to address complaints or respond. Referral to an automated system as a resolution. Meanwhile Dacorum refuse to address issues they are causing to residents as a result of breaching their own regulations and UK law.

Unhelpful and apathetic. After receiving a horrendously pricey council tax bill I asked about paying over the normal term of ten months but because I was 3 months into the financial year they condensed everything into the remainder. They …

Impossible to get through on the telephone. I have a very haphazard refuse collection. The whole street was ignored last week Ellesmere Road in Berkhamsted. Hello! Council officials are you listening? do you care? Of course you don’t. . …

Great council, I was living under Harrow Council previously and they were absolutely awful. Dacorum are very helpful, they look after the area and keep it bright and tidy with flowers everywhere. Always respond to any issues immediately and the bin men are fab! Can’t complain at all.

Disgraceful council !! been left for 2 years will black toxic mould in the corner of my living room with slugs and bugs coming through. I have 2 small children, one whom is asthmatic, the first surveyor who came out did a humidity test and …

I have tried for nearly a week to contact your Council Tax Dept by telephone. I gave up today and wrote an email. This was acknowledged by a response email that said the department was very busy and it would take 4 weeks for your council …

Our bins go weeks without being collected can’t contact anyone in the council, the phone line makes you go round in circles and I’ve never had an email replied to! It’s unbelievable that they actually charge council tax

I have just spoken to Michelle in customer services .. although ultimately my problem may not be resolved .. her helpfullness and kind manner restored my faith in human nature .. someone in the right job!

Ridiculous robotic service …. I need to find out urgently if a tree has a preservation order on it … Left all my details to then be told by an automated voice that I will be contacted in the next few days??? How long does it take them …

Completely inaccessible. I’ve tried every possible permutation of the website and automated phone lines but the information I need is simply not available. I had previously been able to get through to someone however despite assurances, …

Useless. Rude. Unhelpful! Impossible to try and speak to a actual person

Horrendous – automated answering service is a nightmare, and costs you a fortune. Kept holding for ages and ages, advised by automated system that you can look up information on their website, well if I wanted to do that I would, I don’t …

Rang DBC as shower running cold then boiling hot. Gave me appointment for 12 days time and told to use bathroom sink to wash. Totally shameful service.

Really rude don’t help at all. All
They want is your money. They don’t tell you anything on the phone to deal with housing repairs they just put the phone down on you constantly. If you go in to …

Always bugging about rent not being paid on time and constant letters through the door but try and pay rent it’s beyond impossible because their system is always down. Don’t like helping

Total waste of time.. zero customer service
Council tax take 4 weeks to even look at a refund
Shame I had to even give 1 star as would actually give zero starts
Horrendous council total waste of tax payer money

Bunch of jokers. Got nothing better to do than dish out fines to those vulnerable. They deserve everything coming to them

Having needed on several occasions during the past year to contact a live person in a position of responsibility and with the authority to act positively with regard to several different issues, I have experienced exactly the same …

If you are new to working with hemel hempstead decorum Council in waste collection then don’t bother.Started hearing of the members of staff fighting each other and causing trouble for any new driver or loader who started with the company …

Extremely high Council Tax to pay for Bin Collection and a once-in-a-year grass cutting service (Boxted Road). Obviously money grabbing people, looking forward to moving out of the area! Customer service is appalling too, don’t care about anything but collecting money!

Impossible and infuriating phone system.
My experience is that there are quite a few good people at the council that are helpful. There are a few who tend to forget who they are supposed to be working for, ie the people who pay their wages.

The only way to say how bad the services is to give it one star it doesn’t deserve one star. It’s appalling. Try to speak to someone and you just get directed round and round to an automated service. In the end I asked to speak to the Mayor by her name and got housing repairs – automated of course. Terrible service

The automated telephone system is a complete joke!! You listen to complete rubbish for several minutes before receiving directions to absolutely useless options. It’s enough to make you move to another borough!

My assisted collection of my green lidded bin never happens. I report it but still never happens. What are they being paid for, clearly it is not to empty bins!

worst council i have ever had to deal with, unhelpful, unfriendly staff who have not been trained in, well anything it seems. Old, tired and outdated systems and services with painfully slow response times. Honestly the WORST council in the UK. AVOID IF POSSIBLE!

disgusted by your service. it is impossible to speak to a human being, yet you will harass when you need to obtain payment relentlessly. have lived in many boroughs, this one is the worst service ever.

shambolic website and phoning doesn’t elicit much help.
oh and i gave one star because if you don’t give any stars you can’t submit the review…so that is typically broken too!

Good clean library with private workspace, wish it had a silent study area as the study area is right next to the creator space which can be noisy. Better than harpenden and luton so far.

Don’t collect refuse
Roads are full of pot holes
Council tax is very high …

so glad you have put my council tax up paying for that lovely new building ! no money just wasted on unnecessary things what about emptying my black bin every week !!!

I have reported a fault on our toilet cistern four times now and not once has anyone got in touch or sent someone out to repair it.

Happy to take your council tax but always miss bin collections, you will go round in circles before you speak to a human being who will be unhelpful.

Would be great if there online services worked, especially when the only way to get some sort of an answer from them is not talking to an actual person. Biggest joke of all

Staff lie and say they try and call you when they don’t they then try and make you out to be the bad one they don’t tell you when appointments for repairs are therefore u lose money from your job absolute joke if I’m honest

gettimg through can be a pain sometimes
But have always been helped for questions I have
And housing officers have been fantastic 🙂

Impossible to contact planning department

Discracefull!! In Lockdown DBC operatives Strimming, Hedge cutting and Leaf Blowing and SPITTING on Floor!!! …

A seriously bad service when looking for answers to questions. So automated that the public can get nowhere. Tried to find out about proxy voting and impossible. Gave up!!

Website says forum open until six pm but staff say they close at 5:15, also closed on Saturday, some of us work for a living and can’t get there during the week

they don’t know what they are doing!

Useless. Are there humans working at the council offices? It’s impossible to get a human being to answer the phone. What am I paying my council tax for? Hopeless!!

I waited over five minutes being told that my call would be answered and that I was 5th in the que!!
Very dissatisfied with this what can you do to talk to someone?

Bin collection and removal of rubbish great in my area.

On the phone jumping from one automated system to another and you have to spell everything after you’ve spoken it! Then confirm it twice. What a joke!

Trying to contact them is a joke , automated service that sends you to . . . . . another automated service. No interest what so ever in providing a service for the average person!

Several messages and calls from them about tax payments which i know are fine so who are these people…is it a scam???

Poor poor poor
No common sense since being taken over by Osbornes. Go back to how it was before. If it aint broke dont fix it

Zero care for customers. Inactive complaints procedure

Refusal to provide support with the query/issue or escalate

Well… I am not surprised for so many bad reviews about them.

Not fit for anything, A total waste of time.

Horrible Council. Don’t help people in need and just take and take from people when they are already receiving what is owed!

Very poor customer service. I would say avoid but you can’t as is a councill. Rubbish.

Awful automated service. Impossible to talk to a real person. Frustrating and unhelpful.

rubbish customer service…. automated messages…. never respond to emails…. could go on

useless phone system. can’t speak to anyone.. Dacorum Borough Council.

It’s taken them over a year to come out.

Charlotte – Parking team
Lazy, horrible and snide human being

The help to rent team are great.

Nice place