Brentwood Borough Council reviews

Went to pick up new recycling bags, gentleman on the door very helpful got them for me and asked if we needed anything else.

The level of incompetency is unimaginable!
I have left the UK 1.5 month ago and did let them know I am moving one day after I moved out. I haven’t seen any refund for my council tax and the bills are …

Lazy on street litter and vermin and use the excuse of private land owners cannot gain access due to lazy street cleaners, High Street very dirty . high Council tax for little service and no street lighting after 12.

My tenant vacated my property in August but gave the wrong date. I contacted BBC weeks ago to amend this and was told a new council tax demand would be sent out, it never arrived. My email went unanswered. I have now been on hold for 51 …

A big thank you to Emma G in the Council Tax Department. She was very knowledgeable, helpful, friendly and polite. Never had customer service like this in a very long time, thank you Emma G.

Tired as a local business of having to fight to get things done including establishing a business, including rights to advertise at local events. Highly unsupportive of this local business. I would look elsewhere to more supportive councils for business ventures.

I came today for an appointment at 1PM. I arrived earlier and was told to wait outside.
It’s raining. …

I find it amazing how they’ve spent a fortune on a lovely office but can’t spend a penny on the potholes or staff trained enough to answer the telephones. If they were a private business they’d likely be shut down by Trading Standings due …

Sawyers hall lane was found to be the worst road in Britain on BBC watchdog, the council have built a new school within recent years down this road and cut off a main walk way from doddinghurst road. Now they have put posts up to prevent …

I & my toddler son fled domestic violence with a broken ankle, we came to brentwood Council for safety which one Devil Laura cuffie declined us help due to racist card she was playing. Brentwood Council do not help people fleeing from domestic violence.

I have been on to Brentwood Council for 6yrs for a garage to store my mobility scooter out of the elements, they never attempt to contact or ever respond to emails? …

Phoned twice listened to music for 39 minutes each time, and after ‘they’ hung up.

Household waste (Refuse).
The worse service one can come across with! It seems that I have to call them regularly to come and collect my refuse.They collect the neighbours’s all right …

Have spent 20 minutes trying to contact the Refuse dept. Have tapped on 1,2 and 3. Got the same recorded message each time , which was useless to me. I put my rubbish out at 0600 hrs this morning . In a black bag in a dustbin ,on the …

We need the leaves clearing from the drains in the street. A lady quickly answered the phone and we both ‘hope’ action will follow soon.

Dealing with Brentwood Council is usually one of the worst things I have to encounter. They don’t care what your “need” is and they just try to palm you off or tell you to send an email, which is never ever answered. I find they look down …

Waited 45 minutes on the phone and eventually gave up. Appalling service

They did eventually get back.

I think people only write reviews when they have had a bad service, I have had to call the council 3 times since moving in late last year and I am yet to have a bad service, the phone is always answered really quickly (unlike London …

They’re more than happy to charge for rubbish collection in the Council tax but rubbish at collecting you’re rubbish. I’ve been reporting that my rubbish has not been collected for weeks and it’s still not been taken.

Useless and very unprofessional staff. After over a year of daily phone calls RE clearing the grass and shrub areas at my front door where a forest had grown, I could never get through the person responsible for this and never received a …

Got fined £150 for missing a bin!
Didn’t realize my mistake until a council worker came and confronted me about it and proceeded to fine me £150 despite the fact I am a full time student.

I think the council should consider picking up more food recycling especially for larger households where there are more people living. I would like to suggest that 2 large food waste caddy’s be permitted for this.

Brentwood Council just ripped us off in £154 in Council Tax. Be aware
They taken out from our account after our final bill and they refuse to refund

Rubbish/recycling service is none existant, we have just moved to this area thinking the service would be the same as our previous rubbish and recycling service given it we have moved to the Brentwood area but no it is utterly disgraceful, how can they warrant not taking rubbish!!!!

I made enquiries about the location of my father’s grave by telephone and although it took a few days for someone to respond, I was given all the information I required this morning by a young woman who was very respectful, sensitive and helpful.

Possibly the most negligent council in the country for helping its most vunerable residents. Constantly caring about saving money than saving its residents in mitigating situations with their health or disabilities.

So finally the Road outside the Council Offices has been resurfaced…..about time!
Now they need to sort the obstacle course that is William Hunter Way.

Load of rubbish worst council in Essex they are as bad as Essex county council haven’t got time to help anyone I’m alright jack up you

Extremely rude staff, not helpful at all.
Stayed on the phone for 40mins then somebody picks up the phone and hangs right away. …

Simply don’t bother, well that’s unless you want to open a bar, bistro or build some new flats. Rude staff as usual, and will not listen to anything that you have to say.

Absolutely useless, always tell you to go to the website which is a nightmare to use.
They only time they are any good is when your paying a fine.

Customer Service is non existent. When you call in on the number they provide, they keep you on hold for 30 minutes and then just cut you off! So bad. I’d give minus stars in the review if I could.

Since they have closed the Main Shopping Area of Brentwood, it has become a ‘no go’ zone for those of us with limited walking ability, they have moved all the disabled bays to one end of the high street leaving 95% of shops out of reach – …

Like another poster I dislike having to give a star at all. Totally inaccessible organisation – a complete waste of tax payers money.

this Council is out of touch, the Call Centre is useless
trying to speak to staff is virtually impossible
All flash and no substance

Absolutely rubbish, call the number they place you on hold for 20 minutes then cut you off. That’s trying to speak to someone, all other options are automated

This council are the most unprofessional, aggressive council I’ve had to deal with. I’m glad I won’t ever have to deal with them again after moving from Brentwood

Having had cause to make several reports on their website, I can say that I am very rarely contacted about these or informed as to what action has been taken.

Appalling bin collection system, trash all over the streets and no clean up services.

Unprofessional staff, and definitely not ready to help with any information. As well they can be extremely rude.

Work there briefly as a Consultant

Horribly trained staff.

They never answer the phone so you can talk to anyone .all i keep getting is press 1.for this 2 for that not being given the option to talk to someone

On hold for 20 minutes then they answer and hang up. The staff are RUDE and arrogant.

Hopeless at answering phone- typical poor service from “Cost Efficient ” poor service Conservative Council

They leave you a phone number to call . But it takes you to paying your rent

This is the worst council I’ve ever dealt with

Could not believe how long it took for my phone call NOT to be answered!!

Helpful people thanks

Cool