Dartford Borough council (Housing Association) reviews

15 years of service as a taxi driver. Always paying and sorting out all my formalities with council and other bodies on time, in professional manner, politely, as it should be. When it came to surrendering my licence due to profession …

BE CAREFUL WHEN PARKING IN DARTFORD they keep moving the parking bays from loading to parking and vice versa – the bays are not clear they put a pole up and one side of the pole you can park with Ringo payment and the other side is loading …

Awful, they use a company called Kingdom as their penalty notice charge to fine people. Falsely accusing me of littering at my block of flats. They found a box with my name on it. A box which I placed firmly inside the recycling bin. …

2 weeks to respond to a PCN appeal and I still got nothing back… What’s the point of providing that option if you can’t even process it? You’re quick to give someone a penalty for 5 minutes of parking on a prohibited space (my bad in the end), but then everything else takes forever? Shambolic.

Posting on behalf of my disabled friend:
There is something special about councils – they all are in a race to be worse than others. I think I can go on talking about craps they do all day and how …

PARKING… Why is it impossible to determine the parking restrictions on particular roads/car parks…. I want to find the information before travelling & attempting to park. Need an interactive map (updated)…. in particular bank holiday conditions?

Refuse hasn’t been collected for 3 weeks and recycling which is every other week also hasn’t been collected – although their website says both bins have been collected. I now have maggots crawling out of my refuse bin and onto my driveway. Pile of sh1t council who don’t seem to care if you have a problem or not

With my disability and the problem I had, I needed to talk to someone about the problem, after a fumbling first step not he call line. And me having to make a complaint, Dartford’s staff went Beyond what was asked of them, and helped me any …

Almost every week I am complaining to the council that one or other of my bins has been missed. As I am disabled they are supposed to collect from my drive. This week it is my garden waste bin which has not been collected for 4 weeks now, …

We pay over £200 a month in council Tax, and experience 2 missed bin collections, even when the bin is put out the night before! To top things off the customer service rep doesn’t at all seem that bothered, and was in no particular hurry …

Extremely useless and terribly incompetent. Very careless with people’s lives! If there is a lower stat, I would leave it

Wish I could give a zero. Everyone has an attitude and staff is not bothered about doing their job. Always a disappointment. Stay away from them ask elsewhere if you need advice.

Dartford council were understanding when I booked the wrong week for my special delivery. The receptionist was very kind and kept me updated with my enquiry. They gave me a full refund after listening to my point of view and explanation as to why I should be refunded.

Setting aside the refuse collections which are complete lottery in some areas of Swanscombe, no none answers the phone or worst still if you do get through you are usually directed to another department with answerphone by some YTS trainee …

I called for a simple query regarding a parking meter which was out of service, I got given misleading information. The lady had no clue what I was going on about (she worked at the parking department but has NO idea how the machines work, …

Is the 3 time in row when the recycle bin was not collected and the truck stuff didn’t put a note so we could know if something was put wrong in tge bin. Moreover their attitude was extremely rude and unhelpful when I nicely asked them …

99% of the residents in Munford Drive bungalows would like to thank all the contractors involved in the reroofing of our properties. The workman have been nothing but polite, helpful and considerate to us all, and we are very pleased with …

Absolutely useless. The refuse collection day is Friday but they never come on that day. If we’re lucky it’s Saturday but usually Monday or, as like this week, not at all. Worst council ever.

I find there services and helpfulness and plightness are tops and there very good I can’t falt them in any way they’ve been there for me and there patients also understanding are wounerful I send my regards to them all

I have for the last 4 weeks complained our rubbish has not been collected and asked for someone to contact me and I have had no response, this has been unacceptable when we have had some hot weather.

Collection has been an issue for years with everything from Brexit to the alignment of the planets used as an excuse.

How dispicable that Dartford Council charge DISABLED RESIDENTS SURVIVING ON BENEFITS £30 for collection and disposal of a heavy mattress. Shame on you Dartford.

Not a good housing service they pick on vulnerable people and have built on the green spaces they allowed Tesco to take over half the town then pull out …

Special collection service was very efficient, not sure why we have so much fly tipping

Hypocrites. They are sending their CEOs to my village to give people tickets for parking but they left their van parked on double yellows.

Missed rubbish collections. They say they will pick but no. Lip service to what is advertised when you contact. No empathy from staff in certain department. Mislaid documents.

MY GREAT UNCLE GEORGE LIVED AT FIVE HAZEL ROAD FOR SO LONG AND THIS WEEK HE DIED I TRUST THE MAYOR OF THE DARTFORD BOROUGH TAKES TIME TO REST MY GREAT UNCLE GEORGE ROBERTSONS BONES GRACEFULLY IN A DEEP GRAVE COMPLETE WITH ALL OF THE HISTORY …

Very bad service

Would not recommend

A ridiculously expensive council to live in and with a council leader no longer interested in ‘the people’.

The Dartford council website leaves a lot to be desired and very difficult to work out. …

Very accessible website and easy to navigate

Mrs Duffy was extremely rude on the phone

Alot of messing about down there yeah

Poor service no empathy

Very helpful staff

Website easy to use

worst council in the world