East Thames Group Limited reviews

We rented from them for 1 year and I can honestly say it was the worst year of my life thanks to L&Q. There were so many issues with the flat (mold, leaks, rats, electricity faults), they would ignore my emails and never pick up their …

Looked into doing a shared ownership at L&Q Brunel Street Works and honestly the 1000’s of bad reviews are TRUE! …

I used to do maintenance for them and I tell you what, they do their best. Problem most of the time is with the residents. They won’t answer phones nor reply to text messages from engineers and then complain about L&Q not doing repairs. …

Amazing and friendly staff. Very helpful and professional in helping me through out the application process. Miss Z.Pathan was amazing she was always very professional and went up and beyond to assist whenever there was problems along the …

Bunch of lying unprofessional thieves, the staff take no responsibility for anything, will try to avoid any concerns and overcharge you for rent but never want to refund your money, will take to court even when your ahead on your rent, …

i just suspect that the rental flat released by this company does not exist. They just release the flat at the very end of the day and the second morning 9.20am it is gone. No matter how hard I tried I cannot get hold of one of their team …

I have had outstanding maintenance problems which were left for over 2 years. As a result of this i now have damp in my bathroom which was fully renovated 3 years ago. My downstairs neighbour also has a pump for her wetroom which is loud …

Was LIED to regarding repairs to the windows of the property before signing a tenancy. Paint used to cover over cracks that not only let in water, but put myself and other residents at risk. Still waiting for the 2nd stage of complaints …

Worst service ever, when you call them no one gets back to you. I put an applications for a property it’s been over a month no response to wether I got the house or not. The house which I applied for is back on the market for rent. I called …

Worst Landlord has no care or respect for the residents. Despite years of complaint did not deal with parked vehicles on a car free development and many more.

They took the deposit money and we are waiting for the works in the property to be done for over a month!
Stay away! Even if you think that the price is very reasonable there is a chance you will not see your apartment

Affordable price flats but at what cost? I chose not to listen to the poor reviews but now I regret. Cancelling check ins one hour before, consecutive postponements to start tenancy date, lack of responsiveness

If I could leave zero I would.
Despite having a superb customer service team when you call in, it seems everyone else in this sham of a business is incompetent at best and will fully …

If they completed repairs and maintenance without cutting corners there would be less complaints.

A company that doesn’t even care about your life. Bins may not be collected for weeks in the building. You can be stuck in the lift for 24 hours and no one will come to help. Worst choice for a place where you want to raise your children well. I wish there was an option where I could give ZERO

L&Q are by far the most incompetent and morally bankrupt organisation, I’ve ever had the misfortune of dealing with. …

The worst landlord in UK.
These are the people that don’t care if you live with Black mould for years.
Racist, Lies and Crooks…

Whisper it, but I think L&Q customer service is improving!. I emailed them in 2019 about a non-urgent repair matter but COVID intervened so I did not pursue the case. I sent them a follow-up email and to my surprise, received a prompt …

London and quadrant are a joke. We can see outside, downstairs and the sky all from the hallway. The crack starts from the front door and goes all the way up to the top flat and entire building. The load bearing wall is split horizontally …

Really good housing providers they are always clear in making sure all repairs are to a high standard within a suitable time frame

L&Q are 100% incompetent on everything they do. My whole estate is angry with them. Something major needs to be done as they are failing their tennants big time. PLEASE DONT BUY A HOUSE FROM THEM. YOU WILL REGRET IT

by far the worst, ignores your house repairs, ignores your calls, puts you on hold for almost 2 hours then hangs up on you when its your turn which leaves u having to call all over again to report a problem, never rent a place from them all …

RUN AWAY FROM THEM.
I am giving one star as it’s not possible to give zero. Worse experience ever trying to rent a flat in Ensign Court. …

It’s alright.
I rented a studio through them and it was all good when it came to repairs and such. But when I needed to contact the property management for references, or to …

@Fiona Fletcher-Smith who is Chief Executive at L&Q, you need to be hands on with L&Q properties. I have had issues since I moved to my Flat. Leak after Leak after bloody leak. Please share till it reaches FIona Fletcher-Smitt. I have never …

I find it amazing that the majority of the reviews are quite poor, however the first has 5 stars.
I live in a very nice place in Stratford … …

This is 5 star review for Gemma (Lettings Negotiator). The service she provided was on the highest level with quick responses to all my emails. She went above and beyond with helping me to get the reply from my Tenancy Coordinator.

If I could give them a 0 I would. Scamming tenants, cancelling contracts a DAY before move-in and refusing to give holding deposit back. Do not trust them

They are nothing but thieves, totally avoid renting a flat from them.

Late repairs. Long waiting times on the phone to speak to anyone. They do half a job here half a job there instead of doing each job properly once. They waste people’s times. When you complain they don’t like and accuse you of being antisocial.

Run by bunch of rude useless, clueless time wasters, moved into a brand new build flat, with many defects and constantly leaking, they spent millions on this property and already my leak has been affecting other residents below, and …

STAY AWAY!!! I tried letting an apartment with some friends, as soon as we paid the holding deposit it all went down hill. We clearly should of passed referencing as our income is a lot more then what is usually asked for. However we were …

Judging from the reviews/complaints below now I also understand how they gulped up my deposit, very unprofessional. Be very careful their application team boosts you up to make the holding deposit then their referencing team will wear you down.

The absolute worst landlord ever!
They provide a roof and that’s it!
Good luck trying to get anything done. They flop it all. …

I have friend who got a move on medical grounds only to be moved into a property which has needed endless repairs. He was told his property would be made ready for him as he is disabled tenant. When he moved in it was unhabitable as voids …

L&q are descusting, in the way they treat there clients. My main door to the building was left unsafe for 15 month 6 of which the door was wide open. This has lead to further damage to frame, door exterior wall and paving slabs. When they …

The most unfair and prejudice organisation you can apply to. I have applied for a property under the LLR scheme TWICE and they did their best efforts to ensure that I do not get a fair chance by delaying my application. Their Letting team …

If i could give 0 stars I would, they have the worse complaints and repairs team ever. They will delay jobs for months and give you a reason ‘the contractor still has to give us a date’ even after a whole month? …

The worst housing company in UK. All residents in my neighbourhood saying the same. L&Q create additional fake bills in statements and replying in complaints: “it has to be paid”. Never willing to help or solve the problems. …

Incompetent from top to bottom. We had issues with contracts, repairs and even handling complaints. …

On going case for years involving the housing ombudsman. No response to letters and emails . Cases take forever designed to make complaints out of date . No response from l&q and then I am.told complaints need to be dealt within 6 months or …

Best social housing landlord we ever had, been with them 12 years.
So kind caring, always do repairs, easy get hold of.
Quality properties… Good rent service charge not high compared other housing …

Insensitive, inhumane and unprofessional. One of the worst housing associations in London. Their treatment of their social housing tenants is appalling and their repairs services incredibly slow and useless. With the exception of a few, …

Have NEVER heard a good word from ANY L&Q TENANT EVER! Any good reviews of them must be on another planet!!! …

DO NOT USE!
They were unhelpful and very hard to actually talk to someone when moving in, kept on changing the date without telling me, making me pay double agency fees and …

The worst shameless company on the face of earth. Yes you heard me. This is a company provides next to zero service， yet charging service charge of luxury apartment level. Every few months we would receive a letter they had increased …

Rubbish service. I pay over £300 for rent and the repair don’t get fixed, say that it’s on us to do everything! like it’s not even our house!!! never even contacted us when they came to “fix” our pipes, which were not even broken in the …

I have requested a repair that should be carried out almost 2 months ago but it hasn’t been till today.Tried to contact and was informed the agent will call back. Well, they called but although I was holding the phone in my hand I wasn’t able to answer that’s how quick they unconnected themselves. VERY POOR and Unprofessional

My five stars go to the maintenance team here. I do not have dealings in particular with East Thames other than the occasional times that I had to beg to use their bathroom; very clean and noticeably pleasant. If a business could be judged by its toilet facilities, then this is a good business.

Seriously 2 stars? this is the worst company on planet earth! They dont even deserve 1 star. They abuse their own staff over the phones whilst they are trying to complete jobs? …

We didn’t end up renting from L&Q (just found a flat we liked better) but the service during our inquiry and viewings was outstanding. We were shown around Royal Wharf by Samuel, and I’ve never had such an enjoyable, honest experience when viewing flats. Would absolutely reach out to them again when looking for a new home!

I have been an L&Q resident for three weeks. During this three weeks I have had a leaking roof which has left my bedroom carpet ruined and no wood at the back of my toilet with no date for repair, Plug sockets that dont work a 4mm gap under …

Do not ever move to an l and q property. I have lived in an l and q property for 3 years. In that time I have had to put up with anti social behaviour. Although the building looks lovely on the outside security is lacking and people can …

one of the worst Landlords you will ever come across. I have a Leak at my flat for the PAST 10 months and it is still ongoing.
I had a very small plaster coming off the wall at the start and now my whole …

Horrid Company. Never turn up for appointments at times. Repairs staff are rude and despite getting names nothing is done. Have serious medical conditions and need help with neighbour issues and the housing officers never return emails or …

Must be the worst housing association in history. Incompetence all round. Rude case managers, repairs dont get done. Had a leaking for like 2 years, cracks in the wall. Yet their more then happy to take your money or chase you up for it. DO YOURSELF A FAVOUR STAY CLEAR OF THIS ATROCIOUS HOUSING ASSOCIATION! BUNCH OF THIEVES!

i have a outstanding repair in my bathroom for over 1 years ,this company is crazy, they keep on canceling appoinments. The staff are lazy and keep making mistakes and you have to keep chasing them, they take ages replying your queries and …

Similar to other reviews – absolutely disgusting and negligent organisation, costing us and others thousands of pounds a month due to their incompetence, and obfuscating any complaints handling in a long and painfully slow process. I know …

I have called L&Q several times regarding 2 repairs first of all today i called at 2 pm spoken to a very rude lady she probably woken up did not intrested to help at all i had Ceiling leaked last yearWhich left a lot of stainsOn my kitchen …

❌️🚫👎👎👎👎❗️
L&Q are Thieves,
Dishonest, …

ideally I would give a minus rating but it is not available. Despite being a leaseholder and despite making complaints about the communal gates/doors being broken for over a year I always get the same answer “the repair job is with …

Do no rent a property from these people.
The maintenance processes and services do not care about your wellbeing.
However if you are missing 10£ from your rent balance your will get an automated …

The worst building company ever! Think again if you are planing to buy properties from L&Q

Have to wait too long, and still don’t get through to who we want to speak to. Repeat automated message so annoying

L&Q have a lot to learn On how to treat their tenants who are in fact their stakeholders. I have been with them for more than thirty years. When they damage the property of their residents they must repair it or replace it. They abuse their …

Never ever buy a shared owner ship property from L&Q. One of the worst associations scavenging on blood of hard earners. Totally carless and appalling in resolving issues. The staff is worst than government office staff in third class countries and treat the tenants like third class citizens.

Terrible customer service, staff are extremely unhelpful. Takes months for anything to get done. They need to look at their management teams as the service they are providing is extremely poor.

Greedy lanlord say they have social concience -dont believe it

Staff are so so rude! When they know there is a high demand for a flat they have no business in being nice or provide information. Ridiculous!

A tenant with L&Q for over 20yrs, the service is getting worse, my widows are rotting , it ver+ cold in my bedroom, my front door is very drafty with gapes and wood work is chipping away . A carpenter came last July and said I need new windows , no one can give me a date….

A friend of mine passed away. L&Q have continued to invoice. The solicitors for executors contacted L&Q to tell them. Email evidence that it was received. When executor contacted them regarding paying for bill,they would not accept payment …

Thanks to Arvinder and team at L&Q. He did an absolutely fantastic job as our tenancy progression coordinator and we are excited to move in!

East Thames Housing Association, violate the very principle of equality by giving greater weight to the interests of its own staff members. As a tenant for five years, my rights have been violated and I feel busticated. …

The worst landlord ever. Repairs are always botch jobs when they do bother doing the job otherwise 9/10 times they turn up and have a look at the problem to then turn around and say the elctrician would have to come in to fix it or the …

Please note this is a scam. They take your holding deposits and have relisted all the properties again on Rightmove. …

the worst experience living at the apartment managed by L&Q. I keep asking to fix how water problem but they can’t somehow fix for 7 weeks. If you like to live without hotwater during winter at your apartment for a few months, L&Q is the place to go. Good luck with it!!! 🙁

Purchased property through East Thames and found the level of customer service reasonably good. Since the merge with L&Q in April 2018, the level of customer service has plummeted into an abominable state. It is nigh on impossible to speak …

Worst Housing Association ever! Me and my 3 children are being made to live in a property riddled with damp and mould, my daughter is allergic to it and my 1 year old son has asthma attacks due to it! They ignore me when i email them and …

Arguably the most suspicious and immoral organisation in existence.

Moved into a new estate and have had endless problems getting the phone connected. East Thames Homes should sort all this out prior to people moving in. By the way, Lewis Devonish and Andrea Isip either work or have worked for them, so you …