Halton Borough Council reviews

Never respond to letters or emails concerning a refund I am due. I’m sure if I owed them money it would be a different matter. Not phoning or emailing anymore I’m now making a formal complaint. Maybe if their staff actually came into the office rather than continuing to ‘work’ from home they may come more productive.

Daylight robbery! In the cost of living crisis I have been issued a penalty charge of £146 for crossing a bridge I had no idea was a toll bridge, I received no notification or reminders apart from a bailiffs letter last night, which has …

Rare experience with council. Today I had to contact the HBC and first time I spoke to this gentle person called Jonathan/John who really seems to be caring and understanding the problem fully. He definitely wanted to resolve the issue and answer all my questions. God Bless Him and everyone that’s committed to their role like him!

Commit fraud with the toll bridge. When motorway is closed you have no choice to go across the toll with no indication you are in it or pay station and it as a time limit of 24 hours which isn’t clearly displayed it’s behind another sign. Also concentrating on the road what a scam. All councils and MP’s do is line there pockets

Tried to ring 6 times to inform council tax department change of adress. Always at least 15th in queue. One occasion i was “next” in queue i was on hold for 50 minutes before i hung up. Terrible service from a terrible council

Good news for Halton residents, HBCouncil offer a free skip service throughout the year, not sure when the next one is but check on the website for Halton Borough Council.🌎 …

The bridges in this borough are used to penalise motorists. a short window is permitted to pay followed by unreasonable penalties. Don’t use them 🙂

Awful!! They are threatening my daughter who is 18 years old who has learning issues with a fine because she has no NINO so cannot vote. Takes forever to get through been SEVENTH in the stupid queue for the past hour. The answerphone is also completely annoying. Waste of time the lot.

That Mersey Flow thing is a disgusting money collection unit. Poor northerners have no better way to earn. In London you get a warning first time. I have to pay a fine twice for crossing the bridge to go to Tesco. I was first time in the area.

Refused COVID payments due to owning my own house. So couldn’t provide them with mortgage payments. So was not allegable for that one time grant then the cheeky b******ds telephone me today to see if I need help with payment of bills. Wouldn’t pi** on them if they were on fire!.labour council at its finest. W*****s

I always receive 1st class service.
Really helpful.
Highly trained staff. …

Shame on you for your blatant theft. I have crossed many toll bridges in my life, in different countries, but never have I crossed one unknowingly.
Wasn’t aware that I had used it until I received the penalty notice in the post. …

Hopeless / useless

You are in que …

Took my application form and identification documents for the renewal of my disability bus pass on the 10th March 2022, to the Halton Link Centre in Widnes. By the end of March 2022, I had still not received this, so I contacted them just …

We visited Runcorn for the first time this weekend. Whilst in itself the town has plenty of things to attract visitors, with the shops, bars and theatre, the untidy streets and appearance of overflowing dustbins, is very unattractive . The …

Absolutely shocking! Proceeding to build more and more houses on greenbelt when the schools are bursting at the seams! Make sure you check the distance from the school of the previous years intake! 1 mile away from Wade Deacon and you won’t get in. You have been warned.

Disgusting fine system for the toll. No sign underneath the payments amount telling you how to pay !! Instead a smaller sign 100m after this – I only know this after scoring the internet for images – saw no signs at the time !!! No sign as …

I can’t give 0 stars, so I’ll have to give 1. Halton Borough Council’s use of the toll system for the Mersey bridge is beyond immoral. In fact, it’s criminal, because technically speaking, the way that it’s set up amounts to extortion. I …

Absolutely disgusting service can’t get through to anybody 😡😡 …

Discussing the toll bridge and merseyflow. The bridge was built and I could be wrong but it seems like all other crossings in the area were closed to funnel victims into the toll trap. I would be very surprised if this toll charging system …

Rang Halton Borough Council pressed 2 for Invoices , Never had such a horrible conversation with who ever was on the phone ,Attitude , No People Skills , clearly hates her job, NOT helpful one bit , felt like i was interrupting her day kind of Attitude, Definately need a shake up by management on manners and respect

I was out this morning when the green bin collection was taking place.
They refused to take our bin because he said it was to heavy.
The bin is no heavier than usual, no one has complained before. …

Rubbish. PNC issued for crossing a bridge, poor form.
Would have been happy to pay if I’d had the option there and then.
This is designed to catch drivers out.

Absolutely useless! Do not respond to residents questions, will not engage with residents in their social media platform despite being very active on social media. A council full of thumb twiddlers who only like to be percieved to actually …

I and my daughter are stunned how well sighning up to become to be a tenant yesterday for a Bungalow it was a breeze with Holton Council I was treated with so much respect I have always said first chance I get ill move to Widnes I am packed waiting for the next step.

Toll road disgusting, didn’t see any signage about it being a toll or if there was a sign we didn’t see it , either make it bigger or put one up now have a fine on my door step after 3 weeks back home , if I could put no stars or minus stars I would, never going back over it again

absolute disgraceful council, the borough should be split into two, council tax always rising services always going down and continue to blame central government, bloody joke of a council.

Attempted to ring up yesterday with a bin question, was in a queue of 12 other calls, spent 30 mins in this queue then hung up, waste of time, so I get some people are working from home due to covid nonsense, yet surely they should still have enough staff able to pick up a phone call, absolutely reduculous.

Absolutely hopeless I’ve got 6 trees falling into my garden told them I had a so called phone call telling me they would look into it still waiting 8weeks later no response

Tried several times to renew green bin license. Site crashed no help on phone

Rang to report an issue, got a friendly and helpful advisor and they came out within 30 minutes! Nice job overall the council

Sodding useless at best. If you want a honest answer ring when they are closed and the answer phone is the only thing that tells the truth. ” We are closed ring back tomorrow”

Total rip off Bridge, Shame on you Halton Borough Council. So much for gateway.!!!!!!!!!

Would give zero if there was one the online forms never get looked at so
Although the bin wasn’t taken and I was told to report it online it stood there STINKING for two weeks utter useless inane establishment

Without HBC my buisness would never of survived this Global Pandemic thankyou x

The worst council I have ever lived in they’re a disgrace

Unable to get a service as you are held1st in the queue for over an hour before giving up!!

Your mersey flow bridge is a scam.

Website is atrocious! Never updated! Continually fobbed off by staff!

Incompetent staff