Evans reviews

So far so good, as a Bike Workshop Owner I’m always appreciating when other Bike Shops are exceeding true the time and they keep up with the cycling industry. …

Went in for a professional bike fit a few days before a 102mile sportive ride. Lee was very professional, helpful and set up my bike perfectly ready for the ride. With only minor adjustments the bike felt much better on the road and my …

I was there a week ago for advice about my custom build norco torrent and I end up speaking with the gm he was very helpful spotted the problem immediately and gave me the right solution for me. Thank you very much i will be definitely coming back

First of all i want to say that gemma was superb as we managed to gather everything that I wanted along with more !!
Gemma is a fantastic listener especially when we sat in the queue for a good 30 …

Fantastic customer service from Jordan. Would highly recommend

Being new to mountain biking I decided to purchase my bike from Evans cycles believing they would be reputable and the bike would be reliable. …

Under a week since I ordered my bike, all fitted and ready to use. Staff were excellent and all my questions were answered. Accessories stock was good. Just brilliant service. Arrived late on a Friday afternoon and they didn’t complain even though we took up two hours of their time. Big thanks to Sean and Luke. Can’t recommend enough!

The team were fantastic. Jay and his colleague (didn’t catch his name) were very knowledgeable and helpful. I had a gold service performed where they fit new cables etc… they suggested that I popped back in in around 6 weeks and they’d …

Fantastic service from knowledge staff. Store Manager Sean was particularly helpful and sorted out bikes for myself, my partner and daughter. All great quality at a reasonable price and all fit well. No pushy sales tactics just a desire to …

Had bike booked in for brakes and minor service. Team super friendly and honest (Josh and Harry) said the work I was expecting didn’t need doing, but did a really good job on what did. Nice to know there is a reliable and honest service out …

Many people have had a good experience purchasing their bike from Evans Cycles however I cannot say the same and I would advise to use with caution. I purchased a bike from Evans cycles, at first I was happy with the bike, taking it out a …

Popped in here today for my bikes 6 week inspection and to have mudguards fitted. They price matched the mudguards, saving myself £17.00 and fitted them free of charge. Very pleasant staff, and knowledgeable. Would recommend to anyone.

The workshop team are the best. I usually get great service from any Evans store I’ve been to but these guys went beyond to help me out. After my bike was damaged by the shop next door (my mistake in thinking I was taking it to Evans… …

Spent lunch trying to buy a lock – waited for 15 mins by cash desk – not a soul in sight – left lock on counter walked out. Utterly pointless shop. Went in to buy a Brompton a few months ago – no one around to help. Ended up spending …

I needed a new seat post for my grandson’s bike – an uncommon size and uncommon seat fixing. Peter used his knowledge and some technical skill to come up with a solution for a nominal outlay. What a nice man. Not the first time I’ve been very happy with service at this store.

I recently picked up a new mtb from here via click and collect. Expected sizing to be checked when I arrived but was quickly handed the bike and ushered out the door. …

Went in on the off chance someone could look at my bike purchased there a couple of weeks back where the wheel skewer came out of the rear with my 16 month old Daughter in her trailer. …

Thank u jordan. my chain snapped jordan went over and beyond with the service. extremely happy. I will defo get all the lads buy there bikes from even cycling in sutton.

Arrived after closing time with a broken cleat that needed hasty replacing. The staff were superb, especially the workshop manager and his colleague Pit. They waited outside as they could see I was in a bit of bother getting my knackered …

Recently purchased a bike from Evans in Sutton Coldfield. Didn’t have to wait long to be served and whilst social distancing was in force, the service was not compromised. Maddie served us and she was courteous, knowledgeable and professional. Would recommend.

I walked in to collect my new bike wheels. I cheekily asked the Evans Cycles Assistant if he could fit the wheels for me. He kindly agreed. I for his opinion on items that required possible servicing. He gave a honest opinion, I had those …

Popped into Evans Cycles Sutton Coldfield with my mum and sister to get information for a bike for my 4 year old daughter, the service I received was absolutely fantastic I was served by Kaye she was very polite and helpful and gave me all …

I was left feeling disappointed after speaking to a member of the team by the name of Joe today. I’ve heard a lot about Evans Cycles and could see they are famed for their usually exceptional customer service. I’ve decided to invest extra …

Collected my new bike yesterday, friendly staff, bike as described and delivered promptly. One slight problem on inspecting the bike more closely is that the rear tyre appears to have been put on the wrong way (wrong direction) but otherwise I’m happy with my purchase.

5 Stars Every time – I cannot speak highly enough of Evans Cycles (Sutton Coldfield Branch). It is simply the only go to place for my son’s bike. The staff there are what makes Evans my shop of choice – always friendly, professional and …

Great shop, Harry from the workshop was a legend, really helpful. Nice to be able to speak to staff that actually know what they’re talking about and have an interest in riding. I will definitely be taking my bike back for future work. 5 stars.

Amazing service from the sutton coldfield branch of Evans cycles, i went in to enquire about the ride 2 work scheme, i spoke to a gentleman by the name of sean, who helped me go though getting a quote for the bike and all the must haves to …

5 stars service. I bought a new set of wheels (wheel,tyre etc) for my bike. Mike helped with the order and selected all the compatible parts. Two days later Jack helps with the delivery. To my surprise all the parts were already mounted …

Pre ordered a bike that I had found on line, paid the £50 deposit over the phone and was told it would be in within a few days. So far so good. Day arrived when the bike had been delivered, had a phone call from the shop to say my bike was …

Fantastic store and workshop. Great staff really professional and helpful, involved with sponsoring local cycling clubs. Always buy something useful and great quality. So grateful for their recent help with my car crash bike!

Did a click and collect last Saturday and was very pleased that all items were in stock. On arrival the queue was about 6 deep so not too bad for a sunny Saturday afternoon. However, after 20 minutes no one had either exited or entered …

Took my specialized rockhopper into the store for some brake pads and other issues, Harry the mechanic was so helpful and knowledgeable….my bike is now running perfect. …

I have nothing but good things to say about Evans Cycles. Good selection of bikes and gear and they’ll price match most retailers on the web. Their click and collect service is very handy to me as I can drive past after work and they’re still open till 8. Excellent.

Wow! Today I entered the store thinking I need to consider which bike to get and get ready for the Birmingham Vello. I was met with terrific service and left with everything that I wanted and educated on how to prepare for the race thanks very much great work. Sean was a star!

Went into the store today to make enquiries about purchasing a winter road bike. Hung around for 15 minutes, no staff insight.
Left unimpressed

Utterly useless service.

I bought a pannier rack from them, after 3 days use it snapped on one side, then …

Chosen the gold service, they ve told me that need some replacement parts, I ve told it s ok. When the bike was ready, I found out that the brakes are just like they were before the service, went back again just for them to tell me that it …

Went to Evans cycles with my son last week to fix the head set on his bike. The two young lads working in the repair dept were the most helpful polite young men, they helped my son understand what was wrong and showed him how they were repairing the problem. Awesome job boys.

Exemplary customer service by Luke. Really took the time to explain to me how my new bike should be set up, the type of helmet I need etc in a way that a person new to road cycling can understand. Nothing was too much hassle for him. Cheers!!

Absolutely wonderful. We spoke to Lee today, and he was very helpful and gave us a lot to think about getting a bike. After talking about how to choose a bike and the options we’ll be finding a suitable one on the Evan Cycles website.

Recently purchased a TREK Ebike from the Sutton Coldfield store, what can I say, the staff were excellent. All of them were very helpful, polite and pleasant to chat with, I would definitely recommend a visit to them, if your bike shopping.

Purchased a pinnacle arkose X about at month ago , Great price for spec taken back today for first free check up and I must say so far first class service from the team at Sutton Coldfield store,very helpful, fast efficient service, great advice and very pleased with the bike too.

Extremely helpful and knowledgeable staff. Great range of cycles and cycling gear. They offered me a ‘test drive on the model that I fancide, but sadly, on this occasion, I didn’t have time to take them up on it. Must strike fear into the hearts of the staff a couple of doors up;-)

Quite simply fantastic. The quality of service and attention to detail went far beyond my expectations and the price was lower than anticipated. Thoroughly recommended for bike service and maintenance.

I went in to have my sons balance bikes checked over and tyres sorted. The workshop guys were extremely helpful and sorted everything out. I would use them again in the future- thanks!

Jeff was very attentive to my needs when trying out the Pinnacle Arkose D3 and was patient in answering my questions. I very much appreciated not feeling under pressure to buy and this gave me a relaxed clarity to make my purchase with confidence. Highly recommended.

USE AT YOUR OWN RISK. Shocking, take your money then tell you 48 hours they cant supply the goods, even when its ordered from their ‘live’ stock system. Younger staff very helpful and keen, store manager at the time, couldn’t care less, …

When to the shop and I was looking for an electric mountain bike,willing to spend up to £4000,00. Gave my name and phone number and they haven’t even phoned me back up for the demo bike….rubbish service,I’ll go else where now.

Picked up new bike today, very friendly staff very helpful also put on new mudguards for me and no fitting charge unlike some bike stores. I would definitely recommend this store.

Amazing customer service from Harry in the service department, he went above and beyond to get me back out on the trails this weekend. Thanks again Harry, you are a credit to Evans Cycles.

Was served by the lovely Dave, really helpfull and did everything he can to help me, was not money orientated and cared in general and wanted to help as much as he can. Even fixed my tyre for free! Thankyou! Keep it up x

Shaun the mechanic superb and helpful, new bike, shop super busy and run off his feet but still helped with pedals, bike cage and helping me to the car. All with a smiley face!! Thankyou!!

Just taken my bike back in after over a year for a breakage warranty on the frame. The staff were incredibly helpful and sorted that issue and another without question!

Had a telling off for a dirty bike and an over oiled chain by the bike mechanic who was on shift on the day I went in… but.. they got my tyre inner tube changed and I was able to make the 10 mile trip home from work, so I’m grateful and will

Warranty claim for a Shimano Xt derailleur Petr and the rest of the guys in the workshop were very helpful! FIRST CLASS!

Ordered some parts for my bike via the website had a message saying ready for collection I arrived at 6:20 not realising where closed however the staff still served me and gave me my parts I needed great service thanks a lot 👍👍 …

Bin to collect my bike from evens cycles after having it in for repair asked for the brakes / puncture / and quick release to be done and the s gear changed I was told it would take one weak phoned up wasn’t ready told to phone up the …

Ive worked in retail so know how i should be treated evens in Sutton excellent service see a guy named matt he really knows his stuff

Very helpful and friendly staff. A difficult fix on my road bike was made much easier with the help Dave the manager. Cheers

Had great service from very knowledgeable team. Got my chain fixed and tyres replaced in 30 mins and had me back on the road in no time… Thanks!!

Absolutely brilliant bike servicing. Great prices, and very helpful approach. I won’t go anywhere else now

Purchased my new bike today the service was excellent Madison went above and beyond highly recommend

Luke was extremely helpful and knowledgeable, nothing was too much trouble. Great shop and great service.

The man who served me was very helpful! 10/10 customer service!

I can’t remember the young lads name who dealt with me however he was ace. Couldn’t fault him in any way. I even called Evans HR team and left a message about him. …

I brought a GPS for my bike today. the staff where very helpful by making sure I brought the right GPS for my needs.

Great shop great service, jack the technician went that little bit further to sort our trek powerflys out

Thanks to Josh for removing a bottom bracket from an old frame while I waited. Great friendly service!

Won’t be using the shop again bought a bike from there aswell as some clothing the staff attitude is terrible

Amazing team super friendly and very knowledgeable thanks for the brilliant service and fair price – Tom Swinbourne

All staff from mechanics to sales were really helpful! Great service

Fantastic service problem solved there and then and lots of good advice !! Great staff will definitely return!!

An exceptionally helpful team of staff who worked very hard and were committed to customer satisfaction.

Luke was so helpful in finding what I was looking for.. He is a Credit to Evans Cycles

Fantastic service, staff really knowledgeable and extremely helpful. Many thanks.

Very kind and helpful staff with lots patience. Will definitely be back

My back wheel was make some odd noise evens fitted me in straight away and fixed it foc thanks guys.

Store closed down. Travelled from 25 miles away. Website says open… bad advertising

I only knew what colour the bike was but they still gave me the right inner tube.

Terrible delivery wouldn’t bother again