Fareham Borough council (Housing Association) reviews

member of staff very defensive and using unnecessary accusing remarks to close a conversation down.Turning subject matter around and making it about themselves completely unprofessional .

The team in housing benefits have been incredibly helpful the last 16 months since my husband became ill. I’ve been dealt with patiently and respectfully. They have given excellent advice and taken their time with me, never felt rushed. …

I believe they failed to follow due process with a complaint made in 2020. I have no conclusion at the time of this review.

Without going into personal details, I wish to express how helpful all the staff are at FBC.
Whether it’s the telephone or reception staff, or the housing officers, everyone …

Had to visit FBC offices to obtain copies of council tax bill for last 6 years, spoken to revenue officer Mr Andrew Freeman who understood an issue and printed out bills for last 3 years there and then with other 3 to follow via email …

Worst, corrupt Council going!! Bolsters the rich and scrutinises the poor!! Most expensive council tax and they do absolutely nothing!!! Why review councils is beyond me!! They are all money grabbing cheats.

Open plan very neat and tidy, staff are polite and helpful.

I emailed to sort out collection of an old oven and fridge and received a phone call within 10 mins to arrange. Friendly and efficient .

they ahve vastly improved theior level of service over the last few years, and they also have hired people who no longer view visitors as a nucence that they need to get rid of quickly.

Just spoke to Caroline over the phone, extremely helpful. Thank you!

2 years down the line, Tracy P. Helped me find some lost bills, really really grateful!

Clean friendly

Emailed about cold caller at the door and was phoned back that afternoon with useful advice and contact numbers.

Very helpful over the phone and if you visit

unable to deal with enquiries efficiently