Fishpools reviews

Three years ago, we bought a dining table and six chairs, but now, after three years, the leather covers of the chairs are torn. Although two years after we bought it, it got damaged over time and now it is completely rotten. The quality …

Absolutely love Fishpools! They always have a beautiful range of furniture and ornaments for the house. They’ve recently decorated the whole shop with a Christmas theme! Definitely check it out!!

A fantastic store, great customer service and extremely high quality furniture with sleek & modern design!
We went looking for a sofa at Fishpools not knowing what we really wanted or …

Lots of choices staff helpful there’s a café upstairs has bedding dept lighting dept sofas large range ,

Always a pleasure to visit this store. Very good range of furniture and soft furnishings with very helpful sales assistants. The coffee shop is also well worth a visit especially if you need time to make your final choice!

Purchased a dining table and chair. The chairs didnt last over a year. All of them started to split even without use. They replaced the one thats split and those split again. They refused to exchange for another type of chair and gave a …

We have not shopped in Fishpools for 10 years over a dispute with a 3-piece suite. The outlet shop staff was amazing. The ejector seat salesman is exceptional. When we went to buy bed linen, the two saleswoman were more interested in …

We went to Fishpool for rugs. The 2 gentlemen in the department were very helpful. They guided us without being too pushy, they were very friendly but professional. We ordered 2 rugs which came within 6 days. Very happy with the experience.

Show room staff extremely helpful and knowledgable. Ordering our furniture was completely painless. Not like other furniture stores where the sales staff are chasing you around. …

We ordered furniture and lighting, from sales right through to delivery they were fantastic! We ordered an extra light on line and had a problem with it not arriving on time, Fishpools contacted the delivery company for us as I could not …

Craig came to repair our recliner today, really friendly, knew everything about the unit and had it fixed within g 25 minutes. Amazing service from him and Fishpools!!

Their showroom will take your breath away. So clean and tidy. Everything is shiny, bright and sparkling. …

It was my first time at fish pools, and the design is impressive. It’s beautiful you won’t regret visiting this shop. You could walk around all day. We spent almost £1600 in just 30 minutes since the furniture was so beautiful. Also, I must say the staff were respectful and helpful. We got support. Thanks.

Great collections of furniture. Lovely to be able to actually see and feel the furniture. Good quality, so not cheap, some bits quite flashy but something there for most people.

I’m writing this review based on the lack of directions you give to customers when finding your customer car park. 9/10, I end up giving directions to your customers because they end up in TFC carpark or your delivery drivers can’t find …

If I could give 0 stars I would happily do that…ordered nest of tables back in December 2022 and was told these will be delivered shockingly in February 2023!!!! …

Great range of furniture and very friendly and attentive staff. Reminded me a bit of John Lewis but only better.

In my opinion: DISGUSTING CUSTOMER SERVICE. AWFUL PRODUCTS. NOT AS DESCRIBED AT POINT OF SALE.
Would give no stars if it was an option. …

Bought a Dining Table with chairs for GBP 5000+. When I extend the table, one side leaves a gap of 3mm. The table looks very odd and the difference is noticeable. Spoke to Fishpools and they say that the manufacturer allows a 3mm difference …

A wonderful place with tremendous home furnishing selection and good quality products. Perfect service with no hard sales. A very enjoyable experience

We bought our gorgeous 8 seater oyster garden set in 2019 it didn’t come cheap but it was stunning and after reading it’s an all weather table that can stay outside all year round we bought it …

Purchased a picture from fishpools to go in out newly fitted kitchen unfortunately the picture came off the wall and one of the fixings had come out the frame. Clearly faulty but fishpools are refusing to replace the picture as they are …

Do not buy the Bella suite as I have been told by customer services it has an inherent fault.Why sell it?
They have repaired mine 3 times and want a 4th go. I waited 6 months for a seat …

Fishpools is the most fantastic store. For personal reasons I had to cancel an order.Fishpools could easily have disputed the cancellation but they acted in an understanding and sympathetic way. …

Nice quality furniture. Everything laid out nicely. Not really dedicated zones do you need to go around the whole shop. Wish I’d tried out the coffee shop too as it smelt lovely! Reasonable prices but not cheap. …

Ordered duvet set over the phone, apart from a small blip everything went smoothly. Thankyou CHRISTINA for your help, superfast delivery. Wouldn’t hesitate to order from this company again….

When you purchase goods from anywhere, there is a chance you might experience problems. But the fact is that Fishpools will always rectify this. Thanks for sorting out my sofa guys, and a special thanks to Bruno for being so professional. Great customer service all round.

I normally only write glowing reviews but I’m sorry to say this product and service has been awful!! I loved the shop when I went; it all seems beautiful and high end.. but honestly it’s been an absolute shambles with quality & assembly!!! …

Good quality furniture displays and lighting. However it was very quick visit as they no longer have useful items such as carpets, curtains and kitchenware. A little disappointing.

Oh Yes!👌 This IS The Place!👍 Fishpools not only lived up to the recommendations I was given. It far exceeded them.
If you want The Good Stuff. The Best Stuff. Get To Fishpools. 😉👌👍❤️😃 …

So pleased the cafe is open again, fantastic cakes and they have my favourite Italian lemonade.
The only thing is make sure you have money as it is cash only

Great place for all furniture items with a great selection. Good quality and highly recommended. 👍 …

Purchased a number of things from this place. Firstly had a glass console delivered which was cracked and it took them over 4 months to replace. …

Ordered duvet cover and matching pillowcases (Emma Shipley Zambezi).They arrived promptly within the time stated, and beautifully packaged. Am absolutely delighted.

This review is for the cafe within Fishpools. Awful baguette, definitely not freshly baked as stated. More like ready made off the shelf pre packed supermarket type. Bland and tasteless, not even crunchy or crisp. Served with the smallest …

Went to the cafe on the first floor, was great as empty so all the tables to choose from, no waiting to be served, clean.

Brilliant place to buy furniture from, good quality, and the staff are so friendly, especially Alex in the warehouse

We have never been to this store before they have an impressive selection we ordered a new lounge suit it will take 18 weeks before we get delivery the sales assistant Simon was very helpful and professional fingers crossed that we will be …

Very friendly staff. A great place to compare different styles and find the best one for your home.

Such a nice shop, really helpful staff. Great selection.

A very well stocked furniture/bedding/accessory store with lovely helpful staff. They have got some astonishing light fittings and clocks.

Absolutely fantastic service
Can’t praise Fishpools enough with how they dealt with a problem on one of our dinning chairs …

Lots of choice for different tastes but always pricey. Staff very helpful and not too much pressure to close a deal

Parking £3 no longer sell bath towels bedding limited coffee shop no longer owned by Fishpools – very disappointing

Absolutely love this shop, fantastic old fashioned service with beautiful items for sale.

Purchased our dining table and chairs from here last week and we had a great experience. Friendly staff and a great range of furntiure and homeware. They have a cafe too which is a bonus. Only downside is you have to pay £1.50 for parking – but can be redeemed against a purchase.

What a great family owned store. Have been a customer since 1958. Still great people. Best products. Now live in Australia but visited on August 2018. Lovely well priced home decor.

Ordered bedding online received super quickly and packaged with care. Very happy thankyou.

Do not use this company if you want customer service. We ordered a table and chairs but they delivered the wrong table. I found out later the salesman ordered the wrong one. It took 3 weeks to find out the table we had ordered didnt exist. …

New Trapani L shape sofa delivered 7 days ago. Wrote and complained to Fishpools that L part of sofa was a different colour to rest of sofa and there was a ridge in one of the seat cushions where inner filling was folded. This was the …

High quality furniture shop with friendly and experienced staff. Most of our furniture comes from Fishpools, partly because they offer good interest free payment options.

Dangerous goods and terrible service – AVOID THIS SHOP!!

The glass top on my elderly mother’s garden table spontaneously exploded and …

*Edited to two stars as the sofa eventually arrived in January and is great. The customer service however… (see below!) …

Came in with my mother and father early January to order a dining set. Was really impressed with the service given by Simon. Today, have had to call because of a misunderstanding on my part about delivery . The customer service was again …

Excellent product’s and brilliant service. Sale was good too 👍 …

Large furniture store with a nice cafe. Clean toilets, plenty of parking. Don’t miss the discount section! Excellent service. Delivered on time, assembled properly and all packing removed.

Such disappointing service. Ordered sofas 7th Jan, delivery estimated for May, then delayed to June….then to July (told we couldn’t cancel as covid means consumer rights are different ?!?), now told after 6 months they only have one of the …

Great furniture. Shame my place is too dinky for it

Fabulous store , with outstanding customer service and huge selection of beautiful furniture lighting, bedding , mirrors and more, the choice is amazing. The cafe is just wonderful, food is delicious and service outstanding. I just love it there

Some really nice pieces in here for all types of taste. There can be some real bargains to be had on clearance items as well. A nice little cafe on the first floor which is great for a little break and has toilets and lifts as well …

Ordered a parasol which lasted 12 months and a 2 weeks before breaking quite spectacularly, built in obsolescence I’m sure! Fishpools only offer a 12 month guarantee and refused to offer any goodwill discount when ordering a replacement. Even 10% would have been sufficient for me to reorder through them – will go elsewhere!

Thanks a lot to Grant discussing aftercare problems, honestly the staff here have unmatched service and approach to customers. The way you are simply treated and spoken to is like nowhere else, great customer experience

Don’t waste your time going there 9 months of waiting sofa turned up with no feet, 4 seater which came in two halves and wasn’t fixed properly , totally utterly useless place. Customer service is brilliant till you finish your payment , …

Awful experience so far. First time ordering. Ordered bedding and was told delivery would be 6th-7th April.
Phoned today on the 13th April because I’ve had no tracking email or nothing to …

I visited Fishpools for the first time a month ago. I had a wonderful experience and bought a new mattress protector, two pillows, two pillow protectors, a duvet and two cotton bed sets. …

Lovely store. Very helpful staff

Order 514193 for sofabed.
Not only did it take 5 months instead of the advertised 3 to get my sofa but, when it arrived it had the wrong size mattress. 2 months in and I am still waiting …

Lovely furniture and well worth a visit…

A vast and rambling store packed with the most amazing furniture and accessories for the home. A reasonable sized car park adjacent to the store costs £1.50 per visit that is refundable against any in-store purchase over £3.00 in value.

We have shopped with fishpools for many years recommend to friends family etc. Recently ordered wardrobe/chest of drawers which they stored for us until we were ready for delivery arranged delivery being self employed loosing income sadly …

A good furniture store, I went there for the first time today, needed to buy a dining table, saw one that I liked, however, some staff could be a little more attentive in that place as one had ushered me out of the way as I was already …

I just love Fishpools. They have such an amazing variety of styles and prices in every section of the store. The store is huge but is laid out so well that you can easily find what you are looking for. The staff are always so helpful and …

Ordered loads of furniture from here for my flat. Items are all high quality and the delivery process was good. …

Really helpful staff ..two bargains purchased …

We have shopped with Fishpools many many times over the past 20 years or so and always had a great service ultra fast reliable delivery slots . There isn’t many shops left now like this store they really show they’ve got it right to stand the test of time. A great store with professional staff.

Very Poor customer care. This is an expensive store. And I would expect better. After much deliberation and searching for a tv unit specifically to fit an alcove with a matching range I ordered a tv unit a sideboard and coffee table. Waited …

I initially had bad experience with delivery drivers, to which fishpools asked me to take down my negative review, which I did. But I just opened my bedside table and notice there there were some marks on the tables, and also they came without any handles to pull the drawers!!!! Fishpools, please contact me ASAP.

Very poor after sales service, disregard to any defects on purchased items. Only care about getting your money and could not care less into any issues arisen after sale. …

After 30 years of being a loyal Fishpools customer I regret to say this will be the last time I buy from or recommend the company. I purchased the Layla accent chair. After waiting 6 months for delivery, I was incredibly frustrated to find …

Have been using Fishpools for a few years now, and sadly the level of quality of information, and level of service has decreased.
We ordered a garden set which was over £5000, and told it was the last one in …