Total Reviews 80

Average reviews from all platforms

Average Rating 3.5

Average reviews from all platforms

  • 5.0
    43
  • 4.0
    7
  • 3.0
    3
  • 2.0
    3
  • 1.0
    24
Fishpools reviews breakdown:
Google
3.5
80

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80 Fishpools reviews on Google

AK
ali kazemian 9 months ago on Google
( 1 out of 5 )

Three years ago, we bought a dining table and six chairs, but now, after three years, the leather covers of the chairs are torn. Although two years after we bought it, it got damaged over time and now it is completely rotten. The quality …

SS
Saleena Saeed 9 months ago on Google
( 5 out of 5 )

Absolutely love Fishpools! They always have a beautiful range of furniture and ornaments for the house. They’ve recently decorated the whole shop with a Christmas theme! Definitely check it out!!

SD
Stefka Deneva 9 months ago on Google
( 5 out of 5 )

A fantastic store, great customer service and extremely high quality furniture with sleek & modern design!
We went looking for a sofa at Fishpools not knowing what we really wanted or …

MS
Marcus Scarlett 9 months ago on Google
( 5 out of 5 )

Lots of choices staff helpful there’s a café upstairs has bedding dept lighting dept sofas large range ,

EI
Enid Ingrey 9 months ago on Google
( 5 out of 5 )

Always a pleasure to visit this store. Very good range of furniture and soft furnishings with very helpful sales assistants. The coffee shop is also well worth a visit especially if you need time to make your final choice!

FR
Fayzur Rahman 9 months ago on Google
( 1 out of 5 )

Purchased a dining table and chair. The chairs didnt last over a year. All of them started to split even without use. They replaced the one thats split and those split again. They refused to exchange for another type of chair and gave a …

LF
Lesley Finlayson 9 months ago on Google
( 3 out of 5 )

We have not shopped in Fishpools for 10 years over a dispute with a 3-piece suite. The outlet shop staff was amazing. The ejector seat salesman is exceptional. When we went to buy bed linen, the two saleswoman were more interested in …

ER
E Ram 9 months ago on Google
( 5 out of 5 )

We went to Fishpool for rugs. The 2 gentlemen in the department were very helpful. They guided us without being too pushy, they were very friendly but professional. We ordered 2 rugs which came within 6 days. Very happy with the experience.

MH
Michael Harten 9 months ago on Google
( 5 out of 5 )

Show room staff extremely helpful and knowledgable. Ordering our furniture was completely painless. Not like other furniture stores where the sales staff are chasing you around. …

NH
nicola Hughes-Gage 9 months ago on Google
( 5 out of 5 )

We ordered furniture and lighting, from sales right through to delivery they were fantastic! We ordered an extra light on line and had a problem with it not arriving on time, Fishpools contacted the delivery company for us as I could not …

JD
James D 9 months ago on Google
( 5 out of 5 )

Craig came to repair our recliner today, really friendly, knew everything about the unit and had it fixed within g 25 minutes. Amazing service from him and Fishpools!!

AM
Asma Mohymen 9 months ago on Google
( 5 out of 5 )

Their showroom will take your breath away. So clean and tidy. Everything is shiny, bright and sparkling. …

NA
Nabaz Aziz 9 months ago on Google
( 5 out of 5 )

It was my first time at fish pools, and the design is impressive. It’s beautiful you won’t regret visiting this shop. You could walk around all day. We spent almost £1600 in just 30 minutes since the furniture was so beautiful. Also, I must say the staff were respectful and helpful. We got support. Thanks.

MB
Michelle bates 9 months ago on Google
( 4 out of 5 )

Great collections of furniture. Lovely to be able to actually see and feel the furniture. Good quality, so not cheap, some bits quite flashy but something there for most people.

JG
John Gregory 9 months ago on Google
( 4 out of 5 )

I’m writing this review based on the lack of directions you give to customers when finding your customer car park. 9/10, I end up giving directions to your customers because they end up in TFC carpark or your delivery drivers can’t find …

AZ
Arif Zaman 9 months ago on Google
( 1 out of 5 )

If I could give 0 stars I would happily do that…ordered nest of tables back in December 2022 and was told these will be delivered shockingly in February 2023!!!! …

AB
Alister Beveridge 9 months ago on Google
( 5 out of 5 )

Great range of furniture and very friendly and attentive staff. Reminded me a bit of John Lewis but only better.

LE
Lorna Eales 9 months ago on Google
( 1 out of 5 )

In my opinion: DISGUSTING CUSTOMER SERVICE. AWFUL PRODUCTS. NOT AS DESCRIBED AT POINT OF SALE.
Would give no stars if it was an option. …

DL
Deepak Lakhani 9 months ago on Google
( 1 out of 5 )

Bought a Dining Table with chairs for GBP 5000+. When I extend the table, one side leaves a gap of 3mm. The table looks very odd and the difference is noticeable. Spoke to Fishpools and they say that the manufacturer allows a 3mm difference …

PB
Paul Brock 9 months ago on Google
( 5 out of 5 )

A wonderful place with tremendous home furnishing selection and good quality products. Perfect service with no hard sales. A very enjoyable experience

KH
Karen Hunter 9 months ago on Google
( 1 out of 5 )

We bought our gorgeous 8 seater oyster garden set in 2019 it didn’t come cheap but it was stunning and after reading it’s an all weather table that can stay outside all year round we bought it …

HC
Hottots COYS 9 months ago on Google
( 1 out of 5 )

Purchased a picture from fishpools to go in out newly fitted kitchen unfortunately the picture came off the wall and one of the fixings had come out the frame. Clearly faulty but fishpools are refusing to replace the picture as they are …

RP
Ron Passingham 9 months ago on Google
( 1 out of 5 )

Do not buy the Bella suite as I have been told by customer services it has an inherent fault.Why sell it?
They have repaired mine 3 times and want a 4th go. I waited 6 months for a seat …

RG
Rodney Gold 9 months ago on Google
( 5 out of 5 )

Fishpools is the most fantastic store. For personal reasons I had to cancel an order.Fishpools could easily have disputed the cancellation but they acted in an understanding and sympathetic way. …

GC
Georgina Costas 9 months ago on Google
( 3 out of 5 )

Nice quality furniture. Everything laid out nicely. Not really dedicated zones do you need to go around the whole shop. Wish I’d tried out the coffee shop too as it smelt lovely! Reasonable prices but not cheap. …

BS
Brenda Scutts 9 months ago on Google
( 5 out of 5 )

Ordered duvet set over the phone, apart from a small blip everything went smoothly. Thankyou CHRISTINA for your help, superfast delivery. Wouldn’t hesitate to order from this company again….

MM
Murat Mo 9 months ago on Google
( 5 out of 5 )

When you purchase goods from anywhere, there is a chance you might experience problems. But the fact is that Fishpools will always rectify this. Thanks for sorting out my sofa guys, and a special thanks to Bruno for being so professional. Great customer service all round.

K
K 9 months ago on Google
( 1 out of 5 )

I normally only write glowing reviews but I’m sorry to say this product and service has been awful!! I loved the shop when I went; it all seems beautiful and high end.. but honestly it’s been an absolute shambles with quality & assembly!!! …

MC
Michael Calver 9 months ago on Google
( 4 out of 5 )

Good quality furniture displays and lighting. However it was very quick visit as they no longer have useful items such as carpets, curtains and kitchenware. A little disappointing.

JA
John Adams 9 months ago on Google
( 5 out of 5 )

Oh Yes!👌 This IS The Place!👍 Fishpools not only lived up to the recommendations I was given. It far exceeded them.
If you want The Good Stuff. The Best Stuff. Get To Fishpools. 😉👌👍❤️😃 …

TD
Teresa Delle Grazie 9 months ago on Google
( 5 out of 5 )

So pleased the cafe is open again, fantastic cakes and they have my favourite Italian lemonade.
The only thing is make sure you have money as it is cash only

MJ
Martin James 9 months ago on Google
( 5 out of 5 )

Great place for all furniture items with a great selection. Good quality and highly recommended. 👍 …

AK
Anies Khan 9 months ago on Google
( 1 out of 5 )

Purchased a number of things from this place. Firstly had a glass console delivered which was cracked and it took them over 4 months to replace. …

LM
Lesley Miles 9 months ago on Google
( 5 out of 5 )

Ordered duvet cover and matching pillowcases (Emma Shipley Zambezi).They arrived promptly within the time stated, and beautifully packaged. Am absolutely delighted.

J
J 9 months ago on Google
( 1 out of 5 )

This review is for the cafe within Fishpools. Awful baguette, definitely not freshly baked as stated. More like ready made off the shelf pre packed supermarket type. Bland and tasteless, not even crunchy or crisp. Served with the smallest …

AO
Adam Omer 9 months ago on Google
( 4 out of 5 )

Went to the cafe on the first floor, was great as empty so all the tables to choose from, no waiting to be served, clean.

KM
Karen Minas 9 months ago on Google
( 5 out of 5 )

Brilliant place to buy furniture from, good quality, and the staff are so friendly, especially Alex in the warehouse

JD
Janice Dombrant 9 months ago on Google
( 5 out of 5 )

We have never been to this store before they have an impressive selection we ordered a new lounge suit it will take 18 weeks before we get delivery the sales assistant Simon was very helpful and professional fingers crossed that we will be …

SC
Sue C 9 months ago on Google
( 5 out of 5 )

Very friendly staff. A great place to compare different styles and find the best one for your home.

SJ
Steven John Labdon 9 months ago on Google
( 5 out of 5 )

Such a nice shop, really helpful staff. Great selection.

GL
Gerald Lavender 9 months ago on Google
( 4 out of 5 )

A very well stocked furniture/bedding/accessory store with lovely helpful staff. They have got some astonishing light fittings and clocks.

GH
Gill Hicks 9 months ago on Google
( 5 out of 5 )

Absolutely fantastic service
Can’t praise Fishpools enough with how they dealt with a problem on one of our dinning chairs …

MG
M3 Gas Ltd 9 months ago on Google
( 5 out of 5 )

Lots of choice for different tastes but always pricey. Staff very helpful and not too much pressure to close a deal

AR
Angela Ruffell 9 months ago on Google
( 1 out of 5 )

Parking £3 no longer sell bath towels bedding limited coffee shop no longer owned by Fishpools – very disappointing

MJ
Mrs JH 9 months ago on Google
( 5 out of 5 )

Absolutely love this shop, fantastic old fashioned service with beautiful items for sale.

LK
London Ki Ladki 9 months ago on Google
( 4 out of 5 )

Purchased our dining table and chairs from here last week and we had a great experience. Friendly staff and a great range of furntiure and homeware. They have a cafe too which is a bonus. Only downside is you have to pay £1.50 for parking – but can be redeemed against a purchase.

GE
Graham Emerson 9 months ago on Google
( 5 out of 5 )

What a great family owned store. Have been a customer since 1958. Still great people. Best products. Now live in Australia but visited on August 2018. Lovely well priced home decor.

SC
sharon chance 9 months ago on Google
( 5 out of 5 )

Ordered bedding online received super quickly and packaged with care. Very happy thankyou.

DN
David Newton 9 months ago on Google
( 1 out of 5 )

Do not use this company if you want customer service. We ordered a table and chairs but they delivered the wrong table. I found out later the salesman ordered the wrong one. It took 3 weeks to find out the table we had ordered didnt exist. …

JL
Julia Linehan 9 months ago on Google
( 1 out of 5 )

New Trapani L shape sofa delivered 7 days ago. Wrote and complained to Fishpools that L part of sofa was a different colour to rest of sofa and there was a ridge in one of the seat cushions where inner filling was folded. This was the …

MS
Matt Smith 9 months ago on Google
( 5 out of 5 )

High quality furniture shop with friendly and experienced staff. Most of our furniture comes from Fishpools, partly because they offer good interest free payment options.

A
Anon 9 months ago on Google
( 1 out of 5 )

Dangerous goods and terrible service – AVOID THIS SHOP!!

The glass top on my elderly mother’s garden table spontaneously exploded and …

SJ
S J 9 months ago on Google
( 2 out of 5 )

*Edited to two stars as the sofa eventually arrived in January and is great. The customer service however… (see below!) …

H
Hamza 9 months ago on Google
( 5 out of 5 )

Came in with my mother and father early January to order a dining set. Was really impressed with the service given by Simon. Today, have had to call because of a misunderstanding on my part about delivery . The customer service was again …

WB
wendy bradley 9 months ago on Google
( 5 out of 5 )

Excellent product’s and brilliant service. Sale was good too 👍 …

GM
Gerald Mccarthy 9 months ago on Google
( 5 out of 5 )

Large furniture store with a nice cafe. Clean toilets, plenty of parking. Don’t miss the discount section! Excellent service. Delivered on time, assembled properly and all packing removed.

PM
Paul Mundell 9 months ago on Google
( 1 out of 5 )

Such disappointing service. Ordered sofas 7th Jan, delivery estimated for May, then delayed to June….then to July (told we couldn’t cancel as covid means consumer rights are different ?!?), now told after 6 months they only have one of the …

HH
Hayley Halligan 9 months ago on Google
( 5 out of 5 )

Great furniture. Shame my place is too dinky for it

LS
Lorraine Smith 9 months ago on Google
( 5 out of 5 )

Fabulous store , with outstanding customer service and huge selection of beautiful furniture lighting, bedding , mirrors and more, the choice is amazing. The cafe is just wonderful, food is delicious and service outstanding. I just love it there

SM
Saimah Malik gO 9 months ago on Google
( 5 out of 5 )

Some really nice pieces in here for all types of taste. There can be some real bargains to be had on clearance items as well. A nice little cafe on the first floor which is great for a little break and has toilets and lifts as well …

PW
Paul Watson 9 months ago on Google
( 1 out of 5 )

Ordered a parasol which lasted 12 months and a 2 weeks before breaking quite spectacularly, built in obsolescence I’m sure! Fishpools only offer a 12 month guarantee and refused to offer any goodwill discount when ordering a replacement. Even 10% would have been sufficient for me to reorder through them – will go elsewhere!

MA
Mr Ali 9 months ago on Google
( 5 out of 5 )

Thanks a lot to Grant discussing aftercare problems, honestly the staff here have unmatched service and approach to customers. The way you are simply treated and spoken to is like nowhere else, great customer experience

DK
Deniz Kahraman 9 months ago on Google
( 1 out of 5 )

Don’t waste your time going there 9 months of waiting sofa turned up with no feet, 4 seater which came in two halves and wasn’t fixed properly , totally utterly useless place. Customer service is brilliant till you finish your payment , …

AH
Abbie Hickman 9 months ago on Google
( 1 out of 5 )

Awful experience so far. First time ordering. Ordered bedding and was told delivery would be 6th-7th April.
Phoned today on the 13th April because I’ve had no tracking email or nothing to …

KC
Katherine Cohen 9 months ago on Google
( 5 out of 5 )

I visited Fishpools for the first time a month ago. I had a wonderful experience and bought a new mattress protector, two pillows, two pillow protectors, a duvet and two cotton bed sets. …

TC
Trevor Coomes 9 months ago on Google
( 5 out of 5 )

Lovely store. Very helpful staff

CN
Cinzia Noone 9 months ago on Google
( 1 out of 5 )

Order 514193 for sofabed.
Not only did it take 5 months instead of the advertised 3 to get my sofa but, when it arrived it had the wrong size mattress. 2 months in and I am still waiting …

TW
Tania Williams 9 months ago on Google
( 4 out of 5 )

Lovely furniture and well worth a visit…

DW
Derek Williams 9 months ago on Google
( 5 out of 5 )

A vast and rambling store packed with the most amazing furniture and accessories for the home. A reasonable sized car park adjacent to the store costs £1.50 per visit that is refundable against any in-store purchase over £3.00 in value.

JW
jane west 9 months ago on Google
( 3 out of 5 )

We have shopped with fishpools for many years recommend to friends family etc. Recently ordered wardrobe/chest of drawers which they stored for us until we were ready for delivery arranged delivery being self employed loosing income sadly …

AK
Amber k 9 months ago on Google
( 2 out of 5 )

A good furniture store, I went there for the first time today, needed to buy a dining table, saw one that I liked, however, some staff could be a little more attentive in that place as one had ushered me out of the way as I was already …

R
RAC 9 months ago on Google
( 5 out of 5 )

I just love Fishpools. They have such an amazing variety of styles and prices in every section of the store. The store is huge but is laid out so well that you can easily find what you are looking for. The staff are always so helpful and …

RK
Rickie Kohn 9 months ago on Google
( 5 out of 5 )

Ordered loads of furniture from here for my flat. Items are all high quality and the delivery process was good. …

JP
Jacky Pearce 9 months ago on Google
( 5 out of 5 )

Really helpful staff ..two bargains purchased …

TC
Tanya Cassar 9 months ago on Google
( 5 out of 5 )

We have shopped with Fishpools many many times over the past 20 years or so and always had a great service ultra fast reliable delivery slots . There isn’t many shops left now like this store they really show they’ve got it right to stand the test of time. A great store with professional staff.

SG
sarah ginn 9 months ago on Google
( 1 out of 5 )

Very Poor customer care. This is an expensive store. And I would expect better. After much deliberation and searching for a tv unit specifically to fit an alcove with a matching range I ordered a tv unit a sideboard and coffee table. Waited …

NS
Neehal Shah 9 months ago on Google
( 1 out of 5 )

I initially had bad experience with delivery drivers, to which fishpools asked me to take down my negative review, which I did. But I just opened my bedside table and notice there there were some marks on the tables, and also they came without any handles to pull the drawers!!!! Fishpools, please contact me ASAP.

SS
Stacey Stoqnov 9 months ago on Google
( 1 out of 5 )

Very poor after sales service, disregard to any defects on purchased items. Only care about getting your money and could not care less into any issues arisen after sale. …

BS
Bella Sesiguzel 9 months ago on Google
( 1 out of 5 )

After 30 years of being a loyal Fishpools customer I regret to say this will be the last time I buy from or recommend the company. I purchased the Layla accent chair. After waiting 6 months for delivery, I was incredibly frustrated to find …

JF
James Fleming 9 months ago on Google
( 2 out of 5 )

Have been using Fishpools for a few years now, and sadly the level of quality of information, and level of service has decreased.
We ordered a garden set which was over £5000, and told it was the last one in …

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