Total Reviews 80

Average reviews from all platforms

Average Rating 2.2

Average reviews from all platforms

  • 5.0
    21
  • 4.0
    1
  • 3.0
    1
  • 2.0
    6
  • 1.0
    51
Footpatrol reviews breakdown:
Google
2.2
80

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80 Footpatrol reviews on Google

AS
Aamir Siddiqui 9 months ago on Google
( 5 out of 5 )

Great service + Delivery.

Just wanted to thank Footpatrol for the great service. I ordered a pair of …

AM
Amber Meijer 9 months ago on Google
( 5 out of 5 )

Ignore the bad reviews. Good packaging, arrived 4 days after ordering, right size, right colour, right everything. The only thing I’d recommend is start mentioning the package courier in the track&trace email, now I looked it up at your website. Will be ordering here again.

NY
Nathan Yaxley 9 months ago on Google
( 5 out of 5 )

Finally found a new place to get me some.jordans! Found it on the off chance so will definitely be popping back here when back in London in February! …

JH
Jacob Holder 9 months ago on Google
( 1 out of 5 )

DON’T EVER PURCHASE FROM THIS STORE/WEBSITE.
I would do 0 stars if I could. …

N
ntensity84 9 months ago on Google
( 1 out of 5 )

Pathetic customer experience and I would never shop here again.

First time shopping with them and I won a raffle for some limited edition …

Y7
YL 7 9 months ago on Google
( 1 out of 5 )

Even with an empty shop the staff there were clearly too cool to acknowledge us. No hello walking in / no can I help while there / no goodbye or thank you on the way out. They just stared at us occasionally and looked away to carry on …

JW
Jared Wade 9 months ago on Google
( 1 out of 5 )

I won a raffle with Footpatrol for a pair of shoes, was notified of my win, and payment was taken. …

O
OBYdit 9 months ago on Google
( 2 out of 5 )

Visited a few sneakerhead stores, seeing the low rating on Google and not only, mainly focused on online orders, I decided to give it a try, hoping that in-store experience will be different…it was not! Low variety and medium to high level prices. Don’t recommend!

MG
Miss G 9 months ago on Google
( 5 out of 5 )

I always buy from online from footpatrol, I’ve never had issues with any of my orders, deliveries, or discounts. First time visited London store on Tuesday, OMG I love your store and back next week

S?
Sidoqui ? 9 months ago on Google
( 5 out of 5 )

Best sneakers shop in London. Advices are perfect.

IC
Ian Chambers 9 months ago on Google
( 1 out of 5 )

For my brother in laws 40th Birthday I ordered a pair of Nike Air Force 1 boots from Size which arrived in a tatty box and the black tick peeling off the rear of one of the boots, not great bit these things happen so I returned them for a …

IT
In the Manor 9 months ago on Google
( 5 out of 5 )

Footpatrol know how 2 respectfully treat their customers with professionalism. Very welcoming vibe also. Big upz 2 the guy who went out his way 2 try his best 2 find me the right size of air max one browns and the correct size for the air max one ugly duckling. Your a true credit 2 footpatrol bro. Much respect 👌👌👌👌 …

JH
Joshua Hoilett 9 months ago on Google
( 5 out of 5 )

Ignore the bad reviews. I ordered shoes online and got them within the 3-5 day range, correct shoe, correct size, everything is good.

DS
DannI-marie Shaw 9 months ago on Google
( 5 out of 5 )

Ordered on Friday, a pair of Jordan’s for my little boy. Arrived on Sunday, going to have a very happy boy on Christmas Day. A lot of conflicting reviews, and I have to admit I almost didn’t buy from here. But I took the risk, and it paid …

C
Chris 9 months ago on Google
( 1 out of 5 )

Was refunded delivery fees due to a delay then told a day later I wasn’t getting my order because it wasn’t in stock / didn’t exist. Never got the refund for the shoes, called customer service weeks later and was told it had been refunded …

K
Kuba 9 months ago on Google
( 1 out of 5 )

Be aware! They’re sending £200 pair of trainers with Evri courier. Parcel has never arrived. Now I have to chase them to get my money back. Do not buy from their website!

PN
Paul Nangle 9 months ago on Google
( 1 out of 5 )

A horrendously run business. I ordered trainers, and a week later, they hadn’t been dispatched. I contacted them, presuming it was because of the busy Christmas, and they said they would have to refund me as they were sold out. There were multiple sizes available when I ordered.

NK
Nouman Khan 9 months ago on Google
( 1 out of 5 )

No refund if package lost by their courier Evri ordered 2 shoes both lost, waiting for over 6 weeks for my refund

EP
Ethan Plum 9 months ago on Google
( 1 out of 5 )

To save themselves like a dollar on shipping they shipped my $250 New Balances overseas in a plastic mailer, which was ripped open allowing water inside. Also, the shoebox was obviously smashed.

AB
Alex Barnwell 9 months ago on Google
( 1 out of 5 )

Ordered 3 pairs of vans. Kept 1, returned 2. Still fighting for a refund 2 months later. Abysmal company to deal with.

KS
Kay Simmo 9 months ago on Google
( 5 out of 5 )

Brilliant service and comms but let down by courier , however was proactively kept informed of situation by footpatrol and refunded for special delivery charge paid for. Will definitely shop here again

S
sunny 9 months ago on Google
( 1 out of 5 )

DO NOT BUY FROM THESE GUYS!!!! Absolutely appalling. Ordered a pair of af 1 from the website, paid for express 2 day delivery, received an email saying my order is in process. However the following 2 days later I did not receive an email …

KM
Kevin Mcdonald 9 months ago on Google
( 1 out of 5 )

Said item in stock. Took my money. Day later, no stock order cancelled. 5 days to refund. Shambles.

H
HJV1993 9 months ago on Google
( 5 out of 5 )

I’ve been reading everybody’s reviews… they’re all a bunch of lies… I ordered on a Friday turned up on the following Tuesday… shoe box was protected by outer box… no damage… replied to me really quick. i also know people who use …

HM
Hannah Mclarnon 9 months ago on Google
( 5 out of 5 )

Ordered on Sunday, dispatched Monday, arrived Thursday. No issues whatsoever and was worried due to the reviews but took the risk as they had a flash sale.

FC
Finn Collins 9 months ago on Google
( 5 out of 5 )

Ordered a pair of shoes and read all the bad reviews of foot patrol, was getting nervous that they would be either damaged or scammed, this website is super legit, got emails telling me where my package was, when it would come etc, rlly …

CP
Charlotte Pardy 9 months ago on Google
( 1 out of 5 )

I returned 2 pairs of trainers over a month ago. I have been chasing the whole time. They refunded me for one of them (after a month of back and forth emails) and have said I needed to email someone else to discuss the other refund. After I …

PG
Paul Goldfinch 9 months ago on Google
( 5 out of 5 )

No problems. Ordered next day delivery. Turned up 3 days later. However Footpatrol had already refunded me the postage so can’t ask for more than that really.

WM
Williams Mark 9 months ago on Google
( 2 out of 5 )

So i have been to this physical store twice in three days as i had my eye on a couple of pairs which I saw through the window. The first time i tried to get the attention of the staff but gave ip after half an hour of them …

SU
Sully UKFitness 9 months ago on Google
( 1 out of 5 )

Ordered a pair of Nike trainers and paid for 2 day delivery at 1am Wednesday morning. Received confirmation email Wednesday morning. Thursday evening no despatch email so contact customer services who got back to me quickly to say they were …

AG
Afzal Ginwalla 9 months ago on Google
( 5 out of 5 )

Shoes arrived quickly and as described. Shop has a nice selection of interesting designs.

HB
Harry Bahia 9 months ago on Google
( 1 out of 5 )

First couple of times I had a good experience. The most recent one though…

So I ordered a pair of Converse and there was some confusion over the click and …

EO
Eddie O 9 months ago on Google
( 1 out of 5 )

These guys are shocking an absolute disgrace. Possibly the worst customer service I’ve ever experienced. Too many details to list but in summary sent me the incorrect shoes to Australia. Asked me to cover the $90 shipping fee as they …

EE
Emre Ersoy 9 months ago on Google
( 1 out of 5 )

I paid £ 200 the money is gone but they didn’t send any information about order.I can’t see my order.

V
Vicky 9 months ago on Google
( 5 out of 5 )

Got all my Christmas presents. Three pairs of trainers. Staff were amazing, very efficient and all the sizes were in stock.

JH
Josie Hedhli-Paget 9 months ago on Google
( 1 out of 5 )

My son spent his birthday money buying a pair of trainers. Never received and are refusing to refund. Literally stealing from a child. VERY CLEAR WHY THEY HAVE SO MANY BAD REVIEWS! I will be taking further to get my sons money back.

RP
Rachel Peart 9 months ago on Google
( 1 out of 5 )

Absolutely abysmal! I ordered a pair of Nike adapt, the box was badly beaten up and they missed out the charger cable and adapter which is mandatory for use of the shoe. …

RM
Ross Mason 9 months ago on Google
( 1 out of 5 )

Another company that falls under the same umbrella as Size? & unfortunately another company that falls well short in customer service.
I bought & paid for a pair of trainers on Thursday which included a 2 day …

PW
Paula Watson 9 months ago on Google
( 1 out of 5 )

Second time placing an order with them and payment taken only to find out after chasing them as I paid next day delivery that they weren’t in stock. Told refund issued, chased refund days later to be told that it had actually failed amd …

JB
Juny Beuger 9 months ago on Google
( 1 out of 5 )

I have never experienced customer service this bad.

Ordered a pair of kicks two weeks ago. Never arrived. The first 3 times I …

JM
John Mills 9 months ago on Google
( 1 out of 5 )

Still waiting for refund after nearly a month. SHOP ELSE WHERE…

L
Lia 9 months ago on Google
( 1 out of 5 )

Never reply ordered two pairs now and no one will reply to me been over a week and absolutely no help from them.

RH
Rob Hewitt 9 months ago on Google
( 1 out of 5 )

If I could give them less than a star I would.

Apparently they feel it is up to them where they deliver your package to. My …

LK
Lee Kent 9 months ago on Google
( 5 out of 5 )

I ordered a pair of Kyrie 7s for my son, that was before I read the reviews.
I did try to cancel my order and I feared I was going to have problems.
But the service I received was far better than expected. I paid for the 2 day …

GB
G Baby 9 months ago on Google
( 1 out of 5 )

On 09/07/21 I put in a raffle on foot patrol London for the Jordan 5 moonlights first time ever putting in a raffle for this site. Upon doing so I noticed I was charged immediately. Huge problem I’ve never done a sneaker raffle that charges …

MS
Mustafa S 9 months ago on Google
( 1 out of 5 )

Horrible customer service online. Informed me that I won the raffle for the Travis Scott Air max 270s. Which I then paid for immediately. Waited almost 3 weeks and I email them saying I haven’t received a tracking number. I get an email …

BK
banan khan 9 months ago on Google
( 1 out of 5 )

Very disappointed, They lost my parcel and I am waiting for my refund for more than 2 months

JL
Joshua94 LG 9 months ago on Google
( 4 out of 5 )

Feel that there is too many one stars for this company than justified.
Ordered a pair of Jordans, instantly received confirmation of the order and was informed that the company was picking my order. Then for the next two days the …

AH
AJ H 9 months ago on Google
( 1 out of 5 )

What a disgusting disgraceful company. Ordered some retro 11s the day after release and kept receiving alleged text updates FP. Two weeks later finally get a despatch email from FP advising who’d be delivering the order and when. When …

AS
Arman Sanghera 9 months ago on Google
( 5 out of 5 )

I’ve been buying from Footpatrol for over a year now and overall I’m very happy with their service. It’s the one seller with which I’ve managed to win the most hyped shoes through their launches, which shows to me that they are fair and …

NS
Nick Samuel 9 months ago on Google
( 1 out of 5 )

Ordered a pair of Nikes of line…Came on time..Wore twice so far and stitching as came undone …cant get hold off anyone to complain. Poor after care of a customer who paid £115 for trainers that fall apart

SJ
Scott Jones 9 months ago on Google
( 5 out of 5 )

Bit confusing. Was lucky enough to get my hands on some launch trainers which sold out pretty quickly everywhere. Waited all day on Saturday for a confirmation email, but did not recieve one. Sunday, no confirmation email or any word from …

PP
Patrick Phipps 9 months ago on Google
( 1 out of 5 )

USELESS COMPANY LYING ABOUT STOCK WHICH THEY DO NO HAVE!
won a raffle. They took my money only to find out a week later they aren’t sending me the shoes anymore with a useless apology which doesn’t mean anything. …

HR
Harold Ramirez 9 months ago on Google
( 1 out of 5 )

1st time dealing with this company & it was a horrible experience. I never received my order. They had trouble finding my order. After 2 weeks of messaging & calling them I finally made a PayPal claim & I received my full refund a week later. Absolute garbage. Never again.

GW
Grace Walker 9 months ago on Google
( 5 out of 5 )

First time at this store today to pick up a raffle on the AM1 concepts. Friendly helpful team kiwi girl and two guys who gave me some other great options to buy. Thank you

AH
Andrew Hartshorn 9 months ago on Google
( 1 out of 5 )

Now two weeks since i ordered and the order has not even been processed yet. Asked for a refund and to cancel the order but this can only happen when I receive the shoes and send them back. Huge drain on time and such a hassle. Daily texts …

IZ
Irving Zisman 9 months ago on Google
( 1 out of 5 )

If I could give no stars then I would. This place is an absolute joke and the customer service is terrible. I ordered some very rare Nike bb adapt 2.0 and was told they were lost in transit. I was unable to order another pair as they sold …

AR
Adrian Robson 9 months ago on Google
( 1 out of 5 )

Well I purchased a pair of Nike Air shoes on the 8th October and despite being told either it will be with you soon, we can’t tell you if its in stock or it takes up to 7 days when assuming 2 days delivery it has now passed. I have asked …

K
Katya 9 months ago on Google
( 1 out of 5 )

Worst shopping experience in years. The website promised “all returns free”(on Irish domain), but no return label was attached to all 3 orders. Online system offers ONLY UK labels, not Ireland. I had to pay 28 euros for the return. Reached …

JW
Jude W 9 months ago on Google
( 2 out of 5 )

Cancelled my order after taking my money, this happened on two occassions: one time they didn’t even tell me that the order was cancelled until I contacted them – I had to chase them for a refund after waiting almost 2 weeks for the shoes to arrive.

NR
Nicholas Roberts 9 months ago on Google
( 1 out of 5 )

Ordered shoes, 48hr delivery, it’s been 4 days, DHL says they still haven’t even received a package. Trying to call the store to buy as they’re a gift and I’m flying today, they keep hanging up the phone before answering. The intro message …

MQ
Marnix Quint 9 months ago on Google
( 1 out of 5 )

Unfortunately not possibile to give 0 starts so need to give one at least. Very lacking costumer service; it takes them ages to respond and when they do not problem solving at all. I have ordered a pair of Nike shoes which were faulty and I …

WL
Will Lingard 9 months ago on Google
( 1 out of 5 )

I ordered a pair of trainers. The money was debited from my account that day. 6 days later, after no communication, I checked my order status via the website and it was still “processing”. I contacted Footpatrol via email to enquire as to …

LS
lauren slade 9 months ago on Google
( 1 out of 5 )

Absolutely disgusting service, ordered an item a month ago and received it but didn’t like it so returned. Got a confirmation email they have received my return and was making a refund to my paypal account which gets credited immediately, 3 …

AK
Adam Keeley 9 months ago on Google
( 1 out of 5 )

Took my money, have not supplied what I ordered or replied to me.
I entered two launch raffles for some trainers. I won one and lost one yet Footpatrol have taken my money both times. For the pair of trainers I won, I have not …

CB
c b 9 months ago on Google
( 1 out of 5 )

Ordered next day delivery, near enough a weeks gone past and still no trainers. When I called I was told Hermes needs to do a sweep of the warehouse which to mean it sounds lost. Then said I need to wait a further 3-5 days too see what’s …

D
Dario 9 months ago on Google
( 1 out of 5 )

Don’t order anything online.

I made an order from Footpatrol in Feb but decided not to keep the shoes as the …

AB
Alex Brickles 9 months ago on Google
( 2 out of 5 )

I ordered a pair of trainers last night, I received the order confirmation email and all was good until I rang up this morning to find out my order had been randomly cancelled? I have only give two stars because the girl I spoke to on the …

RH
Robert Haggis 9 months ago on Google
( 1 out of 5 )

I would give them 0 stars if it was an option. I have ordered 2 pairs of trainers from this terrible company. The first time they sent me the wrong shoes. An honest mistake that does happen from time to time. They did refuse to send me the …

K
KEA 9 months ago on Google
( 2 out of 5 )

Probably one of the worst places to order online from in the UK, use them as a last resort. Every single order that has come from them (about 8 pairs), the boxes have been absolutely trashed because they send everything out in something …

L
lorenzo 9 months ago on Google
( 3 out of 5 )

Shop itself looks nice. However more than once staff seemed not to care too much. Not to mention after 2 years of signing up to raffles I had my First W but they lost my delivery and after 3+ weeks of me chasing them it ended up in a refund. Not happy at all.

LH
Lina H 9 months ago on Google
( 1 out of 5 )

I’d give 0 stars if I could. I was sent the wrong pair of shoes, which are cheaper than the ones I paid for. The box came tattered, and missing a delivery note so I could not return. I emailed customer service , and was offered 5% refund …

JN
Jimmy Noble 9 months ago on Google
( 5 out of 5 )

Wanted to say thank you to Footpatrol London for helping me out this evening (13/06/21). This is my second time in the store and I’m once again amazed by how friendly and helpful the staff were. – In another league compared to some other …

VM
Vanessa M 9 months ago on Google
( 1 out of 5 )

I would give 0 stars if I could!! The shoes are fake. The Jordan Retro 6 Gold Hoops. I bought my daughter a pair at foot locker but my size was sold out so I ordered them from here since they had them for just under $200 n I pd almost $300 …

BF
Byron Frey 9 months ago on Google
( 1 out of 5 )

Scam. Do not buy. I made an order and the funds were debited from my account, six days later I received an email that the order has been cancelled as either the funds were not able to be processed or my address was incorrect. The funds were …

OC
O C 9 months ago on Google
( 1 out of 5 )

I ordered a pair of Vans from Footpatrol. Their website states that all shoes are provided in UK sizes – sweet, I order some size 10 vans and go on my merry way. …

BG
Bal Gutz 9 months ago on Google
( 1 out of 5 )

Hear me out. Two weeks of waiting for my order to be dispatch and yet no email or any text regarding any updates. Chat with customer care by the name Josh and told me …

DR
darren reilly 9 months ago on Google
( 2 out of 5 )

2 stars as ordered a pair of trainers got a confirmation email and 2 messages to say they have been picked and packaged and on the way with payment taken to receive an email the next evening saying they had to cancel my order! Would have …

AJ
Andreas Joseph 9 months ago on Google
( 1 out of 5 )

Do not order online.

I paid for express delivery but the item was never delivered. They claimed that …

CM
Cheryl Milani 9 months ago on Google
( 5 out of 5 )

The foot patrol has been responsive and incredible helping with securing our vacant building while we are in transition. They have been humane and respectful in their interactions with the vulnerable population. We are so appreciative for their help.

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