Masthaven Bank average reviews all over the web

3.0
Total Reviews 35

Average reviews from all platforms

Average Rating 3.0

Average reviews from all platforms

  • 5.0
    13
  • 4.0
    5
  • 3.0
    0
  • 2.0
    2
  • 1.0
    15
Masthaven Bank reviews breakdown:
Google
3.0
35

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35 Masthaven Bank reviews on Google

S
Snakes 9 months ago on Google
( 1 out of 5 )

We had a mortgage with masthaven and it came up for renewal. They fraudulently lied stating they were no longer doing mortgages and sold our fixed term mortgage to a credit agency. We are now stuck in a flexible rate credit agreement …

PM
Peter Morris 9 months ago on Google
( 5 out of 5 )

One of the best banks I have used. All the best to the employees

CW
chris whitfield 9 months ago on Google
( 1 out of 5 )

Seem to not know what they are doing and come across like a scam! be very carful going to this company. We did our due diligence and decided to go for a mortgage through them. They took over three months checking everything to do with …

JB
Joan Brown 9 months ago on Google
( 1 out of 5 )

Appallingly nasty bank. Our mortgage broker engaged them for a bridging loan based on the value of our house. They wanted us to put the house on the market when they said so and at 40,000 less than the going price in our area. We had …

AB
alan byrne 9 months ago on Google
( 1 out of 5 )

Pleasant people to talk to and that’s why they got a star had 50 k on deposit at the end of the term had to re apply as a new customer and like another review I could not verify my nominated bank account .I was having to put all the info in …

AH
Amjad Hussain 9 months ago on Google
( 1 out of 5 )

Masthaven Mortgages have the worst unqualified underwriters in UK. I had 2 donors whom were gifting me funds, they were my brother and sister. i am from an ethnic society and in our family we have different surnames. they wanted to see the …

MC
Mitch Chen 9 months ago on Google
( 1 out of 5 )

Poor service quality and communication standard. Letter says one thing and they tell you another. Most rival firms have better rates and service quality plus a much more streamlined procedure for opening accounts. Wouldn’t trust my savings with this institution. Would avoid.

MC
Malcolm Chester 9 months ago on Google
( 1 out of 5 )

Very poor customer service and misleading application process. Applied for a term deposit. First it would not accept my nominated account even though it was from a legitimate bank so had to use a secondary account (god job I had one). …

DT
David Tudor-Hall 9 months ago on Google
( 2 out of 5 )

I also have to agree with Lyn and Eamon, although my experience relates to a remortgage. Progress was so slow, thank god I had a mortgage advisor supporting me otherwise I’d probably still be waiting! …

AM
Andy Michael 9 months ago on Google
( 1 out of 5 )

Pointless lender. Had me jumping through hoops at a great cost to myself only to decline me after waiting 6 months for a decision. Wanted to purchase a BTL property and had 65% of the purchase price deposit. The rental income is almost TREBLE the mortgage monthly payment. Nonsense decision declined over petty numbers.

KC
Keith Coleman 9 months ago on Google
( 5 out of 5 )

Simple to set up account and includes plenty of security. Easy to transfer money in. I took the option of a one year Bond, so time will tell if its a good choice.

CM
Chris Milne 9 months ago on Google
( 1 out of 5 )

Everything was going well but when setting a password you cannot have special characters which means if you have a very secure password you are not suitable for this bank. …

KK
Kathryn King 9 months ago on Google
( 5 out of 5 )

One of the best customer service I have ever used. Extremely professional and courteous. Nothing was too much trouble and everything was explained clearly and concisely. I would recommend Masthaven Bank to anyone.

EG
Eamon Gorman 9 months ago on Google
( 1 out of 5 )

Have to agree with Lyn. Appallingly slow. My bridging loan application is trudging along at snails pace. Only use them if speed is not a concern for you. A joke, yes!

NP
NIGEL PERRY 9 months ago on Google
( 1 out of 5 )

Shocking exploitation of customers. Keep your money interest free for ages when there is a problem with account opening then pay it back on a Friday so they get the benefit of the weekend too. Pure greed and zero customer appreciation

JK
John Keegan 9 months ago on Google
( 5 out of 5 )

Very straightforward process to open account. No problems encountered at all. I did not need to contact anyone for assistance so unable to comment at this stage on customer service.

CC
C Chester (franceandspain) 9 months ago on Google
( 2 out of 5 )

Customer service fine and polite unless you have a problem then they just repeat go onto the website. Have used far better banks

IA
Ian Aird 9 months ago on Google
( 5 out of 5 )

Yes I would recommend, I found it easy to use and was delighted with the service. Looking forward to a happy relationship as we go forward

MJ
Mike Jones 9 months ago on Google
( 5 out of 5 )

Opened the account quickly without having to send off documents and was able to deposit funds almost immediately.

LS
Lyn Sills 9 months ago on Google
( 1 out of 5 )

This bank is so slow don’t even consider them for bridging
The fact that they use Lightfoot’s solicitors of Thane in Oxon is a double whammy!

DC
David Campbell 9 months ago on Google
( 5 out of 5 )

Very simple online application for a 3 year fixed rate bond. Excellent rates of interest too.

RL
Ray Lyons 9 months ago on Google
( 4 out of 5 )

Excellent, very straight forward but am still waiting for written confirmation that the account has been opened.

BA
Bahaa Abbas 9 months ago on Google
( 4 out of 5 )

Not a tick box Bank, they understand need of customers, the only bad point they are a bit slow on mortgage processing otherwise I would give 5 stars

EF
ellen fleming 9 months ago on Google
( 4 out of 5 )

I found opening an account with Masthaven hassle free, phone conversations with staff were very helpful and friendly.

AB
ANDREW BROADBELT 9 months ago on Google
( 5 out of 5 )

Quick and easy to set up account. Great interest rates

TS
Tony Shaw 9 months ago on Google
( 5 out of 5 )

Early days to recommend but everything is fine at this time

CB
Chris Bryant 9 months ago on Google
( 1 out of 5 )

Do yourself a favour and borrow from any lender other than this business. Horrific!

GD
Gary Duxbury 9 months ago on Google
( 5 out of 5 )

Well thought out website. The documents received are clear and concise.

SB
Susan Baker 9 months ago on Google
( 5 out of 5 )

Excellent help from customer service when I got confused with customer. IiD and Password

PM
Patricia Marr 9 months ago on Google
( 5 out of 5 )

Easy to follow website and would recommend the company

T
Telesport 9 months ago on Google
( 1 out of 5 )

Bunch of crooks , keep your distance .

KN
kenneth naylor 9 months ago on Google
( 4 out of 5 )

No problems

IR
Ian Rogers 9 months ago on Google
( 4 out of 5 )

Great service

NM
Naima mahmoudi 9 months ago on Google
( 1 out of 5 )

I would like to know if this lawyer Barrister Charles Allen working for this bank I was defrauded by him and another person who was called gina or name of your bank

JL
Joseph Lewis 9 months ago on Google
( 5 out of 5 )

I will like …

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