Ford reviews

Great experience -Thank you Dipesh!

Bought a used BMW (from Ford😊)) the process was smooth and easy! Saw the car …

Been using this dealership for years for service and MOT which has been just above average. …

Brilliant and very professional. TrustFord and Pari Patel have stood up to their reputation of looking after their customers very well. Was very pleased with the service.

Narissa provided excellent customer service. We have not chosen to purchase yet as still exploring our options but we’re very happy that she dealt with us. After visiting a few other Ford dealerships we were exhausted by the forceful energy …

It’s unbelievable poor service! I get my notability car from Ford, during the lease time there was a yearly service, from first day Auto Start/Stop system was not working. I did requested to be fixed, each time they said it get fixed and …

I ordered my car last June, unfortunately the salesperson that I originally dealt with left the comments.
However, Maruf picked up the baton. All through the process he kept me updated, and was very helpful and thorough on the day I exchanged my car

I bring here my Van for recall, after I collect it there was lots of warning on dashboard which is not there before I leave the Van to the ford service center!! …

Great Salesman (Pari) took care of all the Details and made it easy for me.

Brilliant service especially from Manfred. I wanted a new car and told him what I was looking for and gave me a range of options I could take. Very quick to be able to have my car after purchasing. Manfred listens and makes sure you are …

Altogether an excellent experience purchasing a car from trust ford edgeware. The staff were very friendly and polite.
Special thanks to manfred who was professional and knowledgeable and put me at …

Stav was so helpful, efficient and really amazing.
He found our van and within a week ot was ordered and on drive.
Truly brilliant service, the whole team are so friendly hence the reason for the part exchange.

There has been a marked improvement from the service department at TrustFord Edgware. The service advisors are more professional and helpful and take onboard your concerns. Car was serviced with no concerns and completed at a timely manner. …

We have been very pleased with the way our account has been handled. We have been kept informed of progress. The paperwork, though daunting doing it on line, worked well and we are now enjoying our new Puma.

Awful customer service. My vehicle went into the garage Monday 23rd January for a service. I received a call to say additional work was needed to be carried out and they are waiting for the lease company to approve the balance. Everyday …

Amazing experience in buying our car Ray was very helpful, thoughtful and informative and answered all our questions. He was very professional and Trust Ford are lucky to have him

From start to finish the experience in purchasing a used car to replace my twenty-three old car was stress free and pleasurable. Dipesh the salesman was very professional and answered all my questions. My experience was made very easy and efficient exceeding my expectations.⭐⭐⭐⭐

Worst service ever. Booked for MOT and service as part of my service plan. Closest branch was in Edgeware London. Drove 2 hours to get to branch, only for them to tell me that one of the machine needed to do the MOT is broken and they …

A pleasure to deal with Isabella @ Trust Ford Edgware/Colindale for the second time in 10 months. So happy with my new car and will be back again for my next car purchase! Thank you so much.

We have bought 7 cars from this dealership over the last 14 years. Good service and friendly. Happy repeat customer

Went to this rubbish Edgware branch where salesman shan who did not know anything when asked questions regarding their cars, gave him a chance as he was new, finalised a deal with him without a deposit as the manager Debbie said she would …

I would have given 0 stars but that is not an option. I have been a loyal customer to Ford since 2012 dealing with the Alperton Branch with no problems. Since dealing with the Edgware Branch i have had nothing but complete disapointment and …

Recently purchased my next instructor car from Dipesh at Trust Ford, Edgeware. Excellent service. Excellent car, professional, from beginning to end. Thanks Dipesh

Picked up my new ford fiesta I couldn’t be more happy with it. I was looked after by a lovely kind salesman called shan, all the team were great but special shout out to shan will happily buy another car from trust ford colindale again

Very smooth process from start to finish. We didn’t have to wait long for our new car. Trust Ford staff very competent and helpful.

It was really bad customer service, and I was waiting on the phone for almost 14 minutes. No body answered. I thought they must have been busy, I went there and the branch was very quiet, which made me wonder why they wouldn’t answer the phone

Bad service, unprofessional staff
Been there just waist money and time
After repair car has got more problems as before. …

Absolute worst service.

Made a booking 3 months ago due to another issue with my ford ranger. …

Very poor communication. Picked up my car with grease all over it and light scratches on the paint. They said they will rectify it but basically gave it a wash. Tried several times to communicate with them but no response and they just don’t care. Very sad that they have no customer care at all.

Had a very good experience using this dealership. Vincent was really helpful and knowledgeable about his products. Would recommend Trustford,Vince and the team behind him.

While you wait service was completed in a faster time than expected and the car was sparkling clean at the end. Friendly staff at Trust Ford kept me updated while I used the time to pick up some shopping while I waited!

The name should be NEVER TRUST FORD EDGWRE. I have to give at least 1 star to submit my review otherwise they don’t even deserve that. I purchased a ford focus focus from them in the start of December and it was in approved used cars. the …

Really great salesperson Dipesh and top manager Demetri great team to do business with and I’ll be back looking for another great deal. …

Terrible service source told my vehicle is going to be there on the 15th of March and for it not to be turning up to me they assigned a vehicle to me but then I had family issues so I never got back for one day and they sold my car to somebody else. Terrible customer service from Jeffery

Had my car for three days for an oil change and an investigation into issues with the car. They didn’t investigate the issues and the car and it was was returned to me without being washed or cleaned and that’s a first. I’ve never had a good experience with Trustford Edgware and would advice avoiding them at all costs.

Purchased a Ford Kuga back in August last year, feeling as though a bigger car would be safer and reliable for a small family. Couldn’t have been any more wrong! From purchasing the car, we could smell a slight burning smell from the …

Hubby took his car in for 11am service. Informed it’d be done in two hours, he opted to wait. 2.5 hours later Ford offered a car wash should he wait 30 more minutes only to produce an unwashed car after that wait! Yet his questions why …

I went to Ford to purchase purchase a used car and Dipesh was amazing from the start very honest, open and helpful. His communication was great and he is very friendly and patient. Great experience! I purchased my car and he was still available with any questions I had.

If you own a Ford steer clear of the Edgware branch
They are no help at all
So glad I’ve not got a Ford anymore

My father who is struggling to speak English went to Ford because it is a dealership and put his trust in them to replace the DPF that was under WARRANTY. However the company used my fathers inability to speak English and charged him £1,441 …

I needed to change my car quickly & after some research I thought a Ford Puma might meet my needs. I had never actually seen one, let alone driven one, however, so I went to Ford Edgware to have a look and a test drive. …

I recently purchased a new ford ranger and my experience of this was great. i was dealt with by Narrisa who i can say was very professional with the whole process, well done and thank you.

Brought my car from Trust Ford in Edgware in Jan 2023.
Can not speak more highly of the team there. No pressure and took time to understand what i was looking for, usage, budget……. …

Bought a used Ford Galaxy from Ford Edgware and bought extended warranty and paid £804 for 3 years, to keep it short, couldn’t get hold of Ford Edgware, always busy, from one to the another one. Made appointment at Ford Staines, had some …

Fantastic service.
Pari was very helpful and available at every stage of the purchase.
Everyone in the showroom was friendly and helpful.
Great place to buy a car.

Excellent customer service. Im very happy with the car. Isabella was excellent she explained everything well. The staff were welcoming & friendly.

ford edgware london bought a ST focus from excellent car salesman Dipesh Jethwa great deal on trade in and service from a young man who knows his business. thanks Dipesh .

Great services until they take your money and then poor service there after!
Travelled from Devon to purchase a van from the van centre on 07/10/22. We also purchased extended warranty (now realised this is rip off, don’t waste your …

I received excellent customer service from Dipesh and a great deal on the car which they also delivered to me. I would buy from them again and thoroughly recommend TrustFord Edgware.

The hand over time of brand new S-Max Hybrid was ok, there were no enough sitting for a family of 6. The salesman explained everything about vehicle.
Over all it was a very good experience.

It would be nice to get a written account of what has been done on a service what’s been replaced etc
Sometimes it feels like your paying just to have the oil changed.

We had a great time with the Sales team. It is the third used car we buy form them and it is always perfect!

Probably the worst customer service ever. They never reply and when they do they are quite passive aggressive. Incredibly shocked by the level of service here.

The whole process was very easy. Most of the ‘work’ was done electronically. The salesman (Richard Stewart) kept me informed of the process at all times.

It’s good experience nice car kind and supportive specially mr Rachard steward five star service appreciate man

Today I was there in the branch.
Place was big and spacious.
Friendly staff. …

Dipesh made the process of exchanging my Fiesta to an upgraded version painless. He was very responsive to my questions & concerns. The process of signing documents electronically made it very simple by Dipesh, especially as I live over …

Very very bad experience . I got my car on the 22/1012022 . The car breakdown on the motorway the following day 23/11/2022. Still at the garage in Alysbury Perry’s.. Ford customers service poor. . My car was st liner focus. The …

Sales person was great I was looked after really well, service department catch up .

I use the Motability scheme. Pat, the Motability advisor was great as always. Kind, thoughtful and patient!

Great service from Pat, as always. Everything explained clearly and very pleased with what will be my last Fiesta.

Maruf was really good throughout the process, explaining every detail with patience. Even though there were several delays, but he kept on updating me. Really recommend Maruf from Trustford Edgware.

WORST DEALERSHIP- I have previously left a review (JBS) about how my WildTruck Ford Range 69 plate, engine broke down (within three year warranty) and they send me and invoice of £8350 to pay for a new engine, which i did pay because my …

The service was very good,from ordering the car to the day I picked up, I couldn’t ask for better service. Thank you

Sales man are very help full, have full knowledge of Ford products, gives good advise.

Superb service. Especially from Jerry Lisles. Nothing was too much trouble. Would highly recommend.

These people don’t answer phones trying to check on progress of my vehicle so I can make other plans for work but no one can be bothered to answer the phone or call to give an update

Absolutely shocking customer service at this place . AVOID. Got a car around 2 years old and it broke down, no apologies, recovery or breakdown for vehicle and no one put theirselves out to help considering we had only had it about 2/3 …

Absolutely huge selection of cars. Eas told it was the largest Ford dealership in Europe.

worst dealership i bought a car and paid a deposit on a day but for some reason it didn’t go through no reason explained went to slough got through straightaway and paid deposit on the day but still haven’t received it back been 14 days …

Professional service throughout. Impressive. Will use again.

Very helpful customer service don from mobility part was very professional and helpful would recommend to family and friends

My new car sales consultant sold me a Ford Puma 10 months ago and I was so delighted with his dedication and prompt service. I bought a Mustang 5.0 GT from the same sales consultant on the 03 September 2022 and his personal attention to me as a client was fantastic. I just want to thank Rayman for all his help.

Fixing of the cars not as iam expexting my app is showing problems in the cars but there are not how to clear the app.

FANTASTIC . Very professional and considerate attitude exhibited by Dipesh of the TrustFord, Edgware Road branch. . Sold us a great FORD GALAXY TITANIUM X, at a great price. Nice job 👍 thanks ! …

A very good service from Shan and Kevin on the used car sales team

The call them self trust Ford but don’t trust them at all. When the want to sell you they are polite after deal no one even respond to you compline. Please don’t buy from them. It has been 14 days Manager he don’t answer at all, his team make fun out of me so disappointed. I got proof there was fult before I bought the van.

fantastic service from start to finish thanks to don who talked me through every stage

Excellent Service, professional and knowledgeable Business and Sales Manager. Customer Service is attentive and focused on understanding your needs. Very happy with my new Fiesta purchase.

Made everything so easy for the change over to the new car, Thank you Edgware.

Terrible customer service. Rang them 3 times to enquire about the Mach-e. I was told a specialist will ring me in a few hours everytime I called. Been a week now and no call yet. …

Exceptional Service from Zeshan and the Dealership Team!

I recently collected my new car from the Heathrow branch, and I’d love commend …

Best service out there. I had the opportunity to be a client of Arnold Clark in Southampton and now at Heathrow. Their staff is very friendly and kind. They make you feel really welcome and at ease. A wonderful experience. I wish most of …

Cannot recommend Arnold Clark enough. I received excellent service from Mohsin at Heathrow. He took the time to explain all the functions of my new Toyota. He was so very helpful. Thank you

Mohsin, made the process of selling the car very smoothly. I was guided through the process very clearly and concisely. Good professional staff. The branch is new and more customer friendly. They should hire more people like Mohsin who are well articulated, professional, empathetic and transparent.

Great service! There was a discrepancy with my paperwork which was identified and rectified swiftly! The staff were very helpful and pleasant. A really good experience overall 👍 …

Moe gave me wonderful service at Arnold Clark click and collect. He was very direct and answered any questions I had thrown at him. All the team I met were polite, friendly and approachable

Smooth, easy and lovely people! All what you want when picking up a new motor! BK could not have been anymore helpful. Amazing guy with a good team! HIGHLY RECOMMEND!

Purchased a BMW 1series today. Amazing service, helped me all the way to be able to receive my car today. Smooth transaction with no issues

What an easy-peasy, and enjoyable transaction! Usually renting a car leaves you tense and grumpy. Not this time! AC was quick for our LHR pick up and the team was thorough and mighty friendly. How easy does it get? The car is immaculate, extremely low mileage and easy to drive! What a great experience 🚙 …

Trisha was amazing from start to finish! Sold my car in under an hour, such a quick process and no issues at all! 🙂 Would recommend!

I sell my car today with Arnold Clark Heathrow. Great service, simple and fast, nice staff and polite. Mr. MOE was dealing with my today, very nice person.
I do recommend Arnold Clark Heathrow, 10⭐stars +.

Zeshan was friendly and chatty but professional. Even though my car value had dropped slightly, he took the time to break the news gently and explain exactly why with a marked up drawing and for very fair reasons (and not excessively like …

Perfect and pain free process from start of enquiry all the way through to click and collect.
Massive thank you to Callum Talbot and Charley Walker for the immense customer …

Quick and simple. Mohsin was great and helped me through the process of selling my car. Will recommend it to anyone

Great service, very friendly, Zeshan my handler was great, explained everything well and felt good making my purchase, would definitely recommend

Really helpful staff. Very supportive and professional when helping me with the original Scotland based dealership which was delaying the pick up of my car. It was really appreciated.

Thanks to the Arnold Clark Heathrow team, and in particular Mohsin, for doing everything in their power to make my click and collect experience go as smoothly as possible. Mohsin provided a great service and was extremely professional and helpful throughout the whole process. Best regards, Daniel

Mohsin and Zee were super friendly and patiently explained me the features and was very accommodating with all my queries. I believe the trust factor was a key for the customers satisfaction which was well handled..! I recommend..!

Moe was very helpful. Had a few difficulties that were not his fault not still helped. Managed to sort it out

Great service from Zeshan, really quick and efficient. Helped me sell my car within minutes.
Many thanks

Mohsim service was really good. He was very patient and explaining things very nicely. He was doing his best to help me. I totally recommend if you are here please see him. You wont be disappointed with his service. Thanks Mohsim.

Zeshan has been exceptional with his service today. Hospitality was great too. Overall great experience.

Moe was fantastic with the handover of our new vehicle, he explained everything very well. Would use Arnold Clark click and collect Heathrow again.

Moe was incredibly welcoming, professional and helpful. I would definitely come back, thank you so much !

We opted for click and collect option. Upon collection, we were met by a freindly Zeshan, who made sure we felt at home. He answered whatever questions I asked him and that put my heart at ease in knowing that I made a good decision purchasing a car from Arnold Clark. Keep up the good work Zeshan

Moshin was extremely helpful and made sure my experience collecting my car was positive. Excellent customer service.

Mega happy with the service I received from Mo. Friendly and professional. Went above and beyond to help and sort out the purchase. 5/5.

The service was fantastic at Heathrow Arnold Clark. Mohsin made this purchase of my vehicle so enjoyable. Would definitely purchase from him again.

Moe was very helpful took his time to explain everything and very polite.
Great service

Great customer service, very friendly and nice. My seller was Zee at Heathrow he was great, amazing car and price and will definitely shop here again. Amazing people.

Excellent service. New car looks lovely. Happy with px deal. All the service and comms was good from initial contact with Mark and Callum at Grangemouth, through to the pickup and handover from Mohsin at Heathrow. Would happily buy a car and px through Arnold Clark again.

Trisha is one of the best sales people I have coke across very kind and professional would recommend

Trisha was very friendly and helpful today. Lovely girl, great service.

We picked up our car with the assistance of Zeshan and Trisha. It was a very pleasant experience. The car was presented in excellent condition. Zeshan and Trisha were very friendly and professional.

Zeshan was great help. Very nice, friendly and polite and good communication skills. Thank you for your help.

Excellent service from start to finish. I was helped by BK and Zee and they were both extremely helpful and made the process easy and hassle free.

Excellent service. Staff were friendly and helpful. They made the process of selling my car easy and trouble free. I would highly recommend selling through Arnold Clark.

Zeeshan helped me with the sale of my BMW 3 series last week. He was very helpful, professional and explained the whole process to me. My car was sold and paperwork done swiftly on the day. Shout out to James who also added to a lovely experience.

Excellent service from beginning to end. First time doing click and collect, and the process was well-communicated and painless. Charley at the branch was a star! Will definitely go through Arnold Clark again in the future when the time comes for a new car.

Went to Arnold’s Clark Heathrow click and collect to pick up my new car. Service was great, Bk was very helpful and explained everything very clearly. Thank you 🙂

Trisha – great customer service, easy and quick trade and car collection. Well done team at Heathrow branch

What a brilliant and straightforward experience, all thanks to Zee he made the process very simple and no hassle, he is a credit to the company. Highly recommended if you want to sell your car.

I must say, from start to finish this was the best buying experience I have had, great branch great staff. BK was very attentive gentle and explained every to me. I will let everyone know about Arnold clark.

Collected my car from here today. Well happy with the service. Zee and kam showed me all the ins and outs of the car.. they where very helpfull. Thanks for all the information n help.

Quick and easy process when you buy a car. went to pick up the car here, James was very knowledgeable and helpful to complete the process very swiftly.

Great team, really enjoyable, except they knocked me down on the price. Good location and site. Would look to use again.

Mohsin was excellent from the start and was honest. He explained everything to me and went above and beyond. Highly recommended Arnold Clark Heathrow.

Amazing service from Mohsin and BK. Went out there way to explain everything, honestly one of the best service I have received in many years.

It was nice dealing with Arnold Clark for selling my car.
Mr zeshan was really helpful and helped me thru the process.
Would recommend it.

Fantastic customer service from start to finish. Charlie on handover was very professional and all handled very efficiently.

Trisha delivered a wonderful costumer service,very kind and professional. Highly recommend this branch at Heathrow.

Service was great, was greeted and offered a drink while I waited. Shortly after that Mohsin provided a great service and I was on my way with my new car.

Excellent team, really supportive and Moshin was attentive and walked me through the entire process, very efficient and professional.

I recently sell my nissan xtrail I was greeted by Akhtar who helped me with my car sell I had a great experience and would highly recommend visiting the brand new dealership located in Heathrow . Excellent experience will be visiting again!

Zeshan was fantastic went beyond to help me much appreciated, couldn’t ask for a better customer rep.

Mohsin delivered excellent service, amazing person to deal. Highly recommend buying from Arnold Clark Heathrow.

Trisha and bk. arrived and was politely greeted by the handover staff. Was well looked after and had a very smooth handover.

Excellent service from Zeshan.
Price offered was best by far.

Visiting Arnold Clark in Heston. Dealt with Zeshan who was mega friendly and really helpful giving me a tour of my new cars controls. Really slick process dealing with Zeshan and the AC team.

Great service by Trisha, very positive and knowledgable- quick service

Mo provided excellent service during my car collection.

Mohsin supported me with selling my Audi A1 great service would recommend learnt a lot from this experience. 10/10 service !

Great customer service. Super quick process from order to collection. Highly recommend. Thanks

Trisha and BK gave me a pleasant experience and made sure to explain everything and answer all question asked so thank you guys.

Fantastic professional efficient service.
Thanks Mohsin.
Very pleased with the process from start to finish.

Great and friendly service from Mohsin. Made selling my car really easy – Would definitely recommend!

Fantastic company with great sales, i was served by zeshan at heathrow and he made things seem pretty straightforward, which was really nice of him.

Great service from Mohsin at Arnorld Clark Heathrow. I was able to sell my car for a great price in one day! Would recommend

Great Service from Mohsin, honest about my car and sold my car today. I would recommend!

Heathrow was great informative and took time to walk around the vehicle and explain the whole process. Thanks Trisha and Bk

Sold my car to Mohsin, great customer service, would recommend to anyone looking to sell their car

Really welcoming, friendly and smooth experience collecting my new car and part exchanging my old one. Thank you Zee

Great service from Moshin & Kam,made
collecting my new car a very pleasant experience.

Great experience with Louise, really helpful with answering all questions and queries we had (had a lot), the car was sent from Scotland but the team there (Odette) and Louise worked together to provide a wonderful experience! Highly recommended

Excellent service by Mohsin. Easy and hassle free collection of my car. Glad to choose them.

Mohsin dealt with me and helped me with the car features. Definitely a top product genius. Great lad.

Very smooth and effective click and collect. Charlie and Zeshan were very helpful and friendly.

Mohsin was amazing. Perfect service, car was ready on time and all paperwork was ready to go. Could not have asked for more.

Mohsin helped me out with my car, great service and pleasant to discuss with.

Trisha, thanks so much for your help in completing my car purchase. Very friendly and helpful 🙂