Start Rescue average reviews all over the web

4.0
Total Reviews 80

Average reviews from all platforms

Average Rating 4.0

Average reviews from all platforms

  • 5.0
    52
  • 4.0
    8
  • 3.0
    3
  • 2.0
    1
  • 1.0
    16
Start Rescue reviews breakdown:
Google
4.0
80

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80 Start Rescue reviews on Google

EC
emma collis 9 months ago on Google
( 5 out of 5 )

I unfortunately broke down yesterday evening with my children in the car just off a dual carriage way, I had recently taken out a breakdown policy with start rescue based on reviews I had read. I have to say I was not let down Start rescue …

E
Emma 9 months ago on Google
( 5 out of 5 )

Unfortunately I had to use them today whilst towing a caravan which was very stressful. The app was fantastic. It was very easy to use and I received a phone call straight away (from Debbie if I remember correctly) who was lovely and her …

SG
S G Sykes 9 months ago on Google
( 5 out of 5 )

It is never a great thing to have your car break down, but if you are in this unhappy situation, Start Rescue are really good to have on hand. My car had a serious engine fault, the mechanic was checking my car within 50 minutes. He was …

GT
Glynis Taylor 9 months ago on Google
( 1 out of 5 )

FIRSTLY CHECK YOUR COVER. Vandalism and attempted theft is only covered by 5 STAR AND VEHICLES MUST be under 10 year old …

JH
Jo Harris 9 months ago on Google
( 5 out of 5 )

Needed to use for the first time when my car broke down today and needed towing. All went smoothly and the blokes that came out from Oates Recovery were lovely and helpful. Cheers!

DL
david Lindsay 9 months ago on Google
( 3 out of 5 )

Had to call out start rescue on 9th January 2023. The app was very simple to fill in and help arrived in about 30 mins very good, so far, but I couldn’t believe that he did not have such a basic thing as jump leads on board!! luckily I had some in the boot of my car, and am now buying a new battery Thank you

HD
Heidi Dabrowski 9 months ago on Google
( 5 out of 5 )

Been with start rescue a few years and recommend them to anyone listening. They have always provided exceptional service and I’ve never waited more than an hour when I’ve needed them

PF
Paul Fear 9 months ago on Google
( 5 out of 5 )

Second time I’ve needed Start rescue. A car driver reversed into my bike and trashed the front brakes. Start rescue collected me and my bike within 1 hour of calling. Brilliant service. Thanks

SP
Sophie Purvis 9 months ago on Google
( 1 out of 5 )

Took money from my account as a “reoccurring payment” I did not authorise this, so very sneaky! I contacted them and advised to cancel and refund but this hasn’t been done! Not impressed and certainly wouldn’t recommend !! …

F
fairlinda1 9 months ago on Google
( 1 out of 5 )

NEVER USE THIS COMPANY. They refused to tow my vehicle after a road accident as I was in A&E and it has to be the keyholder at the scene. They then left me at 2am as they could not pick me up same day. Then following morning they let me …

SW
sharon w 9 months ago on Google
( 5 out of 5 )

I had to use them this week when the clutch failed on the car when it was on the drive. The app reporting was so easy and notifications were great. I had to request a call back a couple of times as i had questions and to my surprise I was …

RM
Rich Mayes 9 months ago on Google
( 4 out of 5 )

I have only given them 4* due to never having to use their services. If I did have to call them, then I would adjust my rating to suit. They are excellent value for money and quite a bit cheaper than the main 4. They are also rated highly …

FT
Fay Thompson 9 months ago on Google
( 5 out of 5 )

Brilliant service! I had issues with my phone and the app, but I called and spoke to Rachel who advised my rough ETA and from logging my breakdown to Jim from Cedars arriving, was less than half an hour. I had a follow up call an hour or so …

MA
M A 9 months ago on Google
( 5 out of 5 )

First time we’ve ever had to use a breakdown service, in fact we forgot we’d got cover until my wife noticed the app on her phone. Anyway, the registering of the breakdown was extremely simple by using the app. The breakdown chap arrived as …

JB
Jem Brand 9 months ago on Google
( 5 out of 5 )

Start rescue services are much cheaper than the big guys. AA RAC etc. They seem to use local contractors rather than having a distinct fleet, I think this works to their advantage. I’ve used them about 3 times over the last 8 years and …

ER
Essex Reviewer 9 months ago on Google
( 1 out of 5 )

Got 3 star cover with StartRescue and had water leak and engine overheated in Bradford driving home to Essex…..after various spells put on hold I was told that the only thing Start Rescue could do was recover my car and take it to a car …

MK
Melanie Keen 9 months ago on Google
( 1 out of 5 )

Unfortunately the service we received was awful. We waited 5 hours for a tow truck to arrive, for a flat tyre. Since then, the customer service we have received regarding this issue has been equally as bad. We have been passed to person to …

J
Jumbella 9 months ago on Google
( 5 out of 5 )

Great service today. Thank you Santokh. Speedy excellent service. Was on the way within 50 minutes. Very happy customer

CM
Cas M90 9 months ago on Google
( 5 out of 5 )

Excellent service and price very fair when compared against the AA & RAC. The mechanic turned up in just over 20 minutes and managed to get car started to enable me to get it to our local garage. Starter motor had stopped working.

CR
Cecile Rebbot 9 months ago on Google
( 1 out of 5 )

We were left waiting on a parking lot for 3 hours between one pick up and the 2nd to go home when we were told there would be 15mn wait. Really bad service with no one to contact and taking responsibility.

JH
Jon Harris 9 months ago on Google
( 3 out of 5 )

Didn’t have a particularly good experience with this company after a scary breakdown in the M4 roadworks. Was recovered by the highways agency to a depot just off the motorway. Then my incident moved to a company called “Call Assist” who …

MM
marilyn molyneux 9 months ago on Google
( 5 out of 5 )

Just want to say how great my experience with start rescue. Had to get my car picked up and taken back to my garage this was done very efficiently time slot given breakdown lorry arrived on time driver very polite and every care was taken …

PW
Paul Waring 9 months ago on Google
( 5 out of 5 )

Very pleased with Start Rescue service when my car broke down at home last November. Used app to report and all worked well. Friendly, efficient mechanic arrived in around 45 minutes and towed my vehicle to a garage for repair. Impressed!

SP
Sarah Pellicci 9 months ago on Google
( 5 out of 5 )

I’ve been with Start Rescue for several years and and several different cars now and they have never let me down. The assistance App is brilliant and makes reporting a problem very quick and easy. The mechanics have always be great, fixing …

AJ
Angie J34 9 months ago on Google
( 5 out of 5 )

Broke down in France on holiday! Within four hours, the car had been towed to a garage, diagnosed, part ordered and hire car sorted! They have been amazing. Would definitely recommend. 🙂

PC
Pete Cross 9 months ago on Google
( 5 out of 5 )

I was very impressed with the service and the lady who dealt with me was very good.I hope I don’t need to use the service again but if I do I have every confidence in it.

JH
Jenny Hurst 9 months ago on Google
( 5 out of 5 )

Excellent service , kept checking everything was O.K .I can’t thank you enough .Had a similar thing happen years ago when I was with the AA left for hours with no contact ,and very expensive.

JF
Jane Ferson 9 months ago on Google
( 1 out of 5 )

To be honest I shouldn’t be even giving them 1star. Reported a break down at 12pm was told someone would be out at 14.10, wonderful but bearing in mind I had said the vehicle did need recovery and not roadside fix. The chap arrived at time, …

AK
Andrew Keil 9 months ago on Google
( 4 out of 5 )

I’ve been with Start Rescue for a good few years now and have used the service two or three times. I’ve always found them to be good value and when needed, helpful and responsive. I have no complaints. …

KS
Kevin Shaw 9 months ago on Google
( 5 out of 5 )

The emergency call out today was very professional quick and easy.
The service engineer from redhouse called Bob was cheerful and quickly rectified the issue.

JR
Julie Robinson 9 months ago on Google
( 1 out of 5 )

I used to think that this was a reasonably good breakdown service..but I have definitely changed my mind as their administrator is nothing short of appalling and when they have contacted one to renew a few day earlier..when one rings back …

NR
Nick Rayner 9 months ago on Google
( 1 out of 5 )

I’ve never had to use Start Rescue in the 3 or 4 years that I was a customer so I cannot comment on the ease of use or response times of their car breakdown service. However, beware if you cancel your car breakdown policy after the 14 days …

I
iamaparanoidandroid 9 months ago on Google
( 5 out of 5 )

Been with Start Rescue for about 12 years and during that time they have been excellent – always been the cheapest (or within a few pennies), polite people in a *#UK based#* call centre, and on the two occasions I have had to call out your …

CB
Clive Butterworth 9 months ago on Google
( 5 out of 5 )

Pre Covid I visited la Belle France and was driving up the coast on the A16 toward Nouvelle Eglise, near the Dunkirk ferry and the home of French friends. My usually reliable car lost the clutch leaving me stranded on a French motorway. By …

DT
Dorothy Tyson 9 months ago on Google
( 5 out of 5 )

This is my first year with Start Rescue and I was impressed with their care and helpfulness when I had to call them out. The operator was particularly helpful in assisting me to find a local garage who could do the repair promptly.

SB
Simon Buckman 9 months ago on Google
( 1 out of 5 )

Astonishingly poor service culminating in an 11 year old girl left roadside alone due to an admin error with Start Rescue. They were notified of a change of car 9 months earlier, did not update their system then their 3rd party breakdown …

BM
Bamlaku Melesse 9 months ago on Google
( 1 out of 5 )

I needed their assistance during my car’s breakdown late evening around 10pm. They refused to provide me an assistance by saying that I am not registered by this vehicle. I assured them it is my own car, which I could prove to them …

CD
Chris Dempsey 9 months ago on Google
( 4 out of 5 )

We moved from the RAC to Start as much better value for money. We’ve been with them a few years now with cover on two cars and a motorbike. The european cover on vehicles not older than ten years was a bonus as we drove to France a lot. …

RG
Robert Goldsworthy 9 months ago on Google
( 5 out of 5 )

Start Rescue were the most efficient service that I have experienced in over fifty years of driving. From contact through the app to on my way again within half an hour!

MJ
Malcolm Joels 9 months ago on Google
( 5 out of 5 )

I was caught out when I had to stop with a wrecked tyre late one evening, knowing I had a long drive to undertake next morning. The Start Rescue mechanic sorted me out quickly, finding a garage which would open up to replace the tyre at a …

SB
Stuart Beattie 9 months ago on Google
( 5 out of 5 )

Very well priced in comparison to other services. Never had to use them lucky. Use then for my car and motorbike. My partner used them when her car alarm locked. Quick response and issue dealt with very quickly 👍👍 …

DR
Dianna Ripper 9 months ago on Google
( 5 out of 5 )

I cannot praise this company enough.for there service and breakdown cover.they were out to me within an hour.the company followed me to the garage to make sure I got there.very polite .

OS
oliver smith 9 months ago on Google
( 1 out of 5 )

Extremely poor service.
FAO. Anyone that can help.
Hello, my car has broken down whilst on holiday, I am covered for nationwide …

MD
Margaret Draycott 9 months ago on Google
( 4 out of 5 )

First time I have had to use a breakdown service for quite sometime and was nervous about how it would work but my fears were unfounded, they organised a break down vehicle which took me to the garage of my choice it was quite nerve …

M
mick 9 months ago on Google
( 5 out of 5 )

Used them last night when my bike broke dowm. The recovery driver fturned up much earlier than the origonal estimate, was very friendly & professional . It couldn’t have gone much better.

PC
Patricia Crombie 9 months ago on Google
( 5 out of 5 )

I only used the service once to date when my battery was dead. The man who came was knowledgeable and polite- he got the car moving again quickly. I was very pleased

FP
Foxy P 9 months ago on Google
( 2 out of 5 )

Absolutely bombarded me with phone calls, texts and emails for a solid month for an “auto renewal” which I never agreed to. They then attempted to take a payment on an expired debit card, which obviously declined. …

JS
Jonathan skilbeck 9 months ago on Google
( 5 out of 5 )

Used twice due to breakdown operator gave time of recovery. Recovery arrived on time and recovered me and my vehicle to my home would recommend start rescue.

LP
Louise P 9 months ago on Google
( 5 out of 5 )

Came to on Sunday night within an hour and fixed my engine management problem. Very friendly and quickly fixed my problem.

SH
Safina Hussain 9 months ago on Google
( 1 out of 5 )

An absolute con as a company. They took 14 hours to deliver our car the first time and we paid £30. The next time it broke down we have had to wait the next day as the supervisor had gone home. What a joke as a company!

CD
Colin Davidson 9 months ago on Google
( 5 out of 5 )

Only had to use them once in several years. When I did the mechanics came out prompt and was able to get me going again quickly. Great value for money.

TB
Talya Baker 9 months ago on Google
( 5 out of 5 )

I’ve been with Start Rescue for a few years. The price is good, which is what first attracted me, and I’ve been rescued a few times, always promptly and courteously.

ME
Malcolm English 9 months ago on Google
( 5 out of 5 )

Been with Start for several years now, had a couple of breakdowns in the past and they were excellent at handling the situation. Also the fees have hardly changed in all that time. Would highly recommend.

JA
Jacqueline Armitage 9 months ago on Google
( 5 out of 5 )

very competitive price and although I have not had the need to use the breakdown recovery the fact that you can change your details online is very convenient

CG
Colin Gooding 9 months ago on Google
( 5 out of 5 )

Touch wood have not needed to call upon the services of StartRescue yet. It is however comforting to know they are only a phone call away.

JT
Jimi Travel 9 months ago on Google
( 5 out of 5 )

Gave five stars haven’t called them out in the five years I’ve been a member, the price is good so we’ll just have to wait until I break down 😲 …

RB
Richard Brown 9 months ago on Google
( 5 out of 5 )

Never had a problem with waiting too long for a rescue. Been rescued twice. Great value.

AT
Alex Torrance 9 months ago on Google
( 5 out of 5 )

Turned up within 30 mins. Spring broken. Towed to our garage of choice. Excellent 🥰 …

MS
Martin Stickley 9 months ago on Google
( 5 out of 5 )

I have only needed to use rescue service once since being a member. The service was smooth and efficient. Could not have asked for more.

NJ
Nick James 9 months ago on Google
( 1 out of 5 )

Total waste of time. No info/update/eta after an hour….
And they have charged my credit card with £215…for doing f..k all. AVOID!

JF
John Fidler 9 months ago on Google
( 5 out of 5 )

One breakdown near Penrith. Man came in 30mins and tookus and the car to Penrith to a garage. Excellent

WL
Wendy Lovell 9 months ago on Google
( 5 out of 5 )

Excellent service. Prompt, caring and fantastic value. So pleased I chose Start Rescue.

NW
Nikki Wray 9 months ago on Google
( 4 out of 5 )

I haven’t used Start Rescue over the past 12 months so am unable to comment on their performance

JK
john kallagher 9 months ago on Google
( 5 out of 5 )

Very good service only had to use them once but service was first class would recommend them to anyone

PC
Peter Comber 9 months ago on Google
( 4 out of 5 )

fortunately i have not had to use your services, have awarded 4 stars as it’s an easy website to use.

MB
Malcolm Brooks 9 months ago on Google
( 5 out of 5 )

Never had to use it yet but lm sure that l will get a first class service

DB
DAVID BAILEY 9 months ago on Google
( 4 out of 5 )

Easy to use website to buy.Not had to use breakdown service so cant comment.

RN
Robert Newbold 9 months ago on Google
( 4 out of 5 )

Did not have to use of them at all in the last year which I guess is a good thing so I can’t say if they’re good or bad

MH
Margaret Horne 9 months ago on Google
( 5 out of 5 )

I had to call for assistance twice and though the questions on the phone are rather lengthy, the resulting assistance was excellent and fairly quick.

PB
Phillip Bates 9 months ago on Google
( 5 out of 5 )

A reliable service (needed several times over the years) at a good value price.

PB
Pauline Bell 9 months ago on Google
( 5 out of 5 )

Not used as yet but Start Rescue meet my needs at a competitive price

JD
John Dangerfield 9 months ago on Google
( 5 out of 5 )

The repair service arrived quickly and got the car going.

YE
Yvonne Edgar 9 months ago on Google
( 5 out of 5 )

Excellent service. Been with these for years and wouldn’t go with anyone else.

AR
Alyssa Rock 9 months ago on Google
( 5 out of 5 )

Response time was really quick, very friendly and informative

CS
Colin Swift 9 months ago on Google
( 3 out of 5 )

I have no idea as I ordered the service on-line but have not yet had to avail myself of any services.

KK
kibo kibo 9 months ago on Google
( 5 out of 5 )

Brilliant breakdown cover and customer service, all for a competitive cost.

NR
Nadia Rush 9 months ago on Google
( 5 out of 5 )

Excellent. Easy to use online and fair price too.

OT
Ollie Tebbutt 9 months ago on Google
( 1 out of 5 )

Called 17 hours ago, still waiting for recovery…

GB
Gary Bowyer 9 months ago on Google
( 1 out of 5 )

You get what you pay for. Stick with the AA or RAC.

AJ
Alan Johnson 9 months ago on Google
( 5 out of 5 )

All good.

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